Hyundai Sonata Complaints (2013)

2,025 consumer complaints on file.

#11580114March 29, 2024
ENGINE
My car began consuming alarming amounts of oil as well as emitting a knocking sound and hesitating while been driven. I went to Patriot in Boyertown, PA and they advised me to contact Hyundai as my engine was failing, could cease at any minute and exhibited all of the signs associated with their engine recall/rotor warranty extension. I have had two diagnostics done to the car that found metal as well as three other major signs associated with their engine recall and warranty extension. Hyundai has now asked me to pay $529 out of pocket for additional diagnostics they are requesting as part of their recall and warranty despite the fact that I have already had diagnostics done telling me what is wrong with my engine and additional diagnostics provides no benefit to me. When researching the issue, it is alarming the thousands of other accounts detailing the lack of honoring the recall and warranty as well as practices that sound illegal when it comes to safety and consumers. I would welcome an inspection of my vehicle as I believe them to be trying to not honor their own recall and warranty and replace my faulty engine that they sold me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578626March 21, 2024
HYBRID PROPULSION SYSTEM
The contact owns a 2013 Hyundai Sonata. The contact stated that while driving approximately 60 MPH the vehicle was losing forward momentum. The contact stated that a warning message illuminated "Hybrid System Fault Stop Driving" and the check engine and battery lights illuminated as well as a warning chime sounded. The contact was able to pull off of the road and turn the vehicle off and on and regain normal vehicle functionality. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the propulsion battery needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 51,803.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578314March 19, 2024
POWER TRAIN, ENGINE
We were part of the Hyundai Theta claim group. Our car did stop in traffic, luckily my husband was alone, and no one was hurt. It was towed to the dealer. This was October2023. Dealer gave a list of fixes & stated it had nothing to do with theta. We had all recommended maintenance done; as we always do. Roughly 2 months later, Dec., with a full car, it did it again, at a stoplight. We are lucky to be alive. We had it towed to our mechanic. I contacted the Theta claims line. Our mechanic stated oil was still in the filter, but the pistons had blown clear through the engine, which he still has. Hyundai contacted him. He sent pictures. Hyundai denied my claim for timely filing. I have called weekly, followed every instruction. Now they want me to mail a letter. I am a disabled veteran. Look how many recalls they have. They don't mind recalling. They will just deny people. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578094March 18, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Car smells like it’s burning, been told it’s oil. Dealership after seeing leakage on the engine replaced the valve gasket. Car still smells like it’s burning and apparently there is no leaking. I went to the same dealership to inform them and they recommended replacing a hose but not a guarantee it will fix the overall problem which is smelling of burning. I’m concerned! I’m 37weeks pregnant and don’t want to inhale burning or any other chemicals pre and post postpartum with a newborn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578134March 18, 2024
AIR BAGS
Vehicle was left in care of dealership service department after critical failure of engine. Determined that recall 162 was responsible and Hyundai would afford the repair. Vehicle at dealership for 5 months until repair could be scheduled. Repair complete, dealership advised us that the airbag light was illuminated. Technician performed "courtesy" diagnostic to read codes. Codes B1329 and B1331; front impact sensor and passenger communication error. Neither code is historic for the vehicle and only displayed after service from dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577447March 14, 2024
ENGINE
The engine seized up while my wife was driving on the freeway forcing her to pull over. There is a settlement about these engines indicating that they consume too much oil and Hyundai offered a lifetime warranty for them which we were denied because a previous owner didn’t take care of the oil changes it appears. I have fought with Hyundai to replace this engine simply due to the fact it’s a bad engine and countless millions of customers know this. I was advised that some customers have reached out to you to inspect and sometimes this forces Hyundai to do something. If we didn’t qualify for this replacement we shouldn’t have received a brochure and we shouldn’t be in trouble for somebody else’s actions. The vehicle shouldn’t have been sold to us in the first place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576350March 9, 2024
SERVICE BRAKES
after 5 months Hyundai does not have a remedy for NHTSA Recall Number 23V651000 which is an acknowledged fire hazard. What is NHTSA doing ro encourage Hyundai to move more quickly?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575550March 5, 2024
ENGINE
We purchased this vehicle used in good condition. We have kept up the maintenance especially oil changes and all recalls. The car uses or burns shall I say a lot of oil between oil changes. It is showing no signs of leaks anywhere and I have had to add at least four quarts of oil so far and it isn't even time to change it yet. The check engine light came on. So, I am about to take it to the shop before it stops on me like I have read in the many complaints here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574409February 28, 2024
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2013 Hyundai Sonata. The contact stated that the air bag warning light was illuminated. Additionally, the horn was inoperable. The contact stated that while the vehicle was at the dealer for a software update, the dealer was notified of the failure. The dealer diagnosed that the clockspring had failed and informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573380February 22, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
Wires, reverse osmosis system unauthorized and unknown
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#11572254February 15, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, SERVICE BRAKES
I see that the recall notice was issued in September of 2023 but I have to say that for no recall remedy to be available yet is disheartening. I drive my car every day and it is the only car I have, because of that I risk my life everyday. My car loses power because of this recall daily and it ranges from 3-6 times a day. I lose power on the highway, the main roads and back roads, it does not matter the speed or time of day. I would like them to push out a fix now. Eventually I will end up in an accident because sadly I cannot afford to get into a new car or a used car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571339February 11, 2024
SERVICE BRAKES
The fix for campaign 251 recall is taking too long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570594February 7, 2024
ELECTRICAL SYSTEM
Driver side brake lights keep melting the housing replaced at my cost the housing and bulb 2 times took to dealer no help went in at 202258 miles for service had a extended warranty which had expired at 200,000 dealer offered no help told me about cost of new housing I looked and found bad bulb replaced it for $6.00 insteaded of $300 plus dollars for housing dealer was no help with this problem safety problem with no brake light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569567February 2, 2024
AIR BAGS
Seatbelt retention sensor not working. Not covered for seatbelt repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569615February 2, 2024
ENGINE
I was driving down the NYS Thruway in mid December and the check engine light started flashing. Before I could reach the next exit (maybe 3 minutes at most) the engine stopped accelerating and I had to make a choice to pull over on the side of the highway before I lost speed altogether. We had it towed back to our mechanic and it was a complete engine failure, without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568966January 31, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Sonata Hybrid. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568611January 29, 2024
SERVICE BRAKES
On [XXX], my brakes failed on my 2013 Hyundai Sonata Hybrid on a busy interstate in Atlanta, GA. I had it towed to Ed Voyles Hyundai in Smyrna, GA and after "looking at it" they were not able to diagnose the issue. I informed them my brakes went out, they ran a diagnostic test and found where the message came across the dash, but stated it was fine and to bring it back if it happened again. On [XXX], it happened again. My brakes failed and the same alert was sounding off in my vehicle. I took it to Ed Voyles again and they were finally able to determine it was the ABS module on my vehicle. This was due to an electrical short in the brake system. I found out it is the same part as the recall. I emailed the service manager and he agreed. However, Hyundai Motor America will not allow them to remedy the issue because they haven't "come up with a remedy". The recall is listed as severe! Not only will it catch on fire, but the brakes also fail! There is a burning smell that comes from under my car and I am not sure how there is no remedy for a recall that could cost HMA way more than to replace some ABS modules. I don't feel safe driving my vehicle and I am not sure how to get more attention to this matter. It is immensely unsafe to allow millions of people to drive in a potential failing brake fire hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568240January 27, 2024
ENGINE
The vehicle started making a very loud noise and shaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568262January 27, 2024
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
While driving the car at freeway speeds it died and quit running, and the engine compartment began smoking, and a fire ensued under the hood. Gasoline could be smelled before it started fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11567610January 24, 2024
UNKNOWN OR OTHER
When I returned to my car on [XXX] after shopping I noticed that a crack had suddenly appeared in the passenger side of the dashboard above where the passenger side airbag is located. When I searched the internet to find repair options I discovered that Hyundai issued a recall in 2020 for 2011-2014 due to dashboard cracking and that the recall affected over 580,000 vehicles. I have searched the NHTSA website, but my vehicle is not included in this recall. I am contacting you to make you aware that there are other vehicles with the same problem that have not been included in the original recall. I am asking that you expand the recall to include all affected vehicles. Below is a link to the article I am citing. [XXX] Thank you for your time and attention to this matter. Please contact me for any questions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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