Hyundai Sonata Complaints (2011)

3,476 consumer complaints on file.

#10823611February 1, 2016
SERVICE BRAKES, ENGINE, STEERING
FIRST, THIS IS MY 2ND COMPLAINT I'VE FILED. MY CAR HAS BEEN REPAIRED MANY TIMES FOR RECALLS (ONE IS BEING DONE CURRENTLY FOR THE SECOND TIME) AND OTHER WARRANTY REPAIRS. THIS IS THE LIST SO FAR: IDLER PULLY, TENSIONER ARM AND BELT, STEERING COLUMN (WHICH BROKE WHILE DRIVING AFTER I HAD TO GET 4 NEW TIRES AND 4-WHEEL ALIGNMENT (24000 MILES) THAT THEY SAID I HAD TO GET), PREMATURE STARTER FAILURE, SHORT BLOCK, LEATHER AROUND GEAR SHIFTER WORE HOLE IN IT, AND MY CAR HAS NOW BEEN IN THE SERVICE DEPT. SINCE DEC. 17TH BECAUSE THE ENGINE FAILED AGAIN. THEY ORDERED A LONG BLOCK FOR IT BUT HYUNDAI MOTORS AMERICA CANNOT KEEP UP WITH GETTING THE ENGINES MANUFACTURED AND SENT TO ALL THE DEALERSHIPS FAST ENOUGH FOR THE RECALL.I AM NOW THE 12TH CAR DOWN ON THE LIST. I STILL HAVE ANOTHER OUTSTANDING RECALL FOR THE BRAKE STOP PAD, AND I NOTICED RECENTLY THE REARVIEW MIRROR IS FADED IN SPOTS (DARK WORN AREAS). I CONTACTED HYUNDAI MOTOR AMERICA PUBLIC RELATIONS HOTLINE. IT TOOK THEM 2 WEEKS TO GET BACK TO ME. THE MAN THAT CALLED ME ASKED FOR INFORMATION FROM ME, HE CALLED THE DEALERSHIP, AND THEN SENT ME A LETTER STATING THEY WOULD ONLY REIMBURSE ME A PORTION OF MY REPAIRS I HAD TO PAY FOR. IN THE LETTER, ALSO WAS A RELEASE OF LIABILITY FOR ME TO SIGN. THAT'S NOT GOING TO HAPPEN!!!! THE RELEASE WOULD HAVE MADE THEM NOT LIABLE TO PAST OR ANY FUTURE SITUATIONS, INCLUDING DEATH. HOW STUPID DO THEY REALLY THINK WE ARE? THEY'VE HAD WELL BEYOND AN ACCEPTABLE AMOUNT OF TIME TO TAKE CARE OF THESE RECALLS. IT'S TIME TO BUY THE VEHICLES BACK AND REBUILD THEIR IMAGE. IF NOT, THERE WILL BE MORE RECALLS OR EVENTS THAT COULD LEAD TO DEATH. HOLDING THEM ACCOUNTABLE IS THE ONLY ACCEPTABLE WAY TO HANDLE THIS.PEOPLE ARE STILL OUT THERE DRIVING UNSAFE VEHICLES!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823467February 1, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 2 MPH, THE CONTACT WAS UNABLE TO STOP THE VEHICLE AFTER IT STALLED AND CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A HEAD INJURY THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10823539February 1, 2016
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
CANT GET LIGHT TO WORK, HAVE REPLACE BULBS A FEW TIMES, AND HAVE TAKE IT TO AN ADVANCE AUTO PLACE WHERE THEY HAVE TOLD ME IT'S A PROBLEM WITH THE ELECTRIC WORK AND ENGINE NOT THE BULB. THE BULBS WERE FINE AND NOT BURNT OUT. HAVE BEEN HAVING ISSUES SINCE LAST OCTOBER 1ST WAS ONLY ONE HEAD LIGHT NOW AS OF THIS WEEKEND ITS BOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823565February 1, 2016
STEERING
STEERING WHEEL SHAKES VIOLENTLY WHEN DRIVING ON THE HIGHWAY. THE WHEEL FEELS LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823603February 1, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND SIDESWIPED A RETAINER WALL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V568000 (ENGINE AND ENGINE COOLING) AND 15V759000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10823069January 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING 60 MPH, VARIOUS WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822730January 28, 2016
ELECTRICAL SYSTEM, ENGINE
DROVE DOWN THE ROAD TO THE STORE AND TURNED OFF THE CAR AND WHEN I CAME OUT TO TURN THE CAR ON AND GO HOME THE CAR WOULD NOT START, THE ISSUES THAT WERE HAPPENING WERE, THE LIGHT WOULD FLICKER ON AND OFF, THE BRAKE PEDAL WAS PUMPING IN AND OUT UNDER MY FOOT ON ITS OWN, AND THE CAR WOULD NOT START, AFTER TRYING A FEW TIMES THE WHOLE CAR AND SYSTEM SHUT DOWN COMPLETELY AND THE HAZARDS STARTED TO COME ON AUTOMATICALLY AND THERE WAS NO POWER TO THE AUTOMATIC DOOR LOCKS AND WINDOW AND THE ONLY THINGS WORKING IN THE CAR WAS THE ANIT-THEFT SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822744January 28, 2016
UNKNOWN OR OTHER
THE 2011 HYUNDAI SONATA PNEUMATIC HOOD LIFTS, BOTH LEFT AND RIGHT, HAVE FAILED. THESE PNEUMATIC LIFT STRUTS DO NOT HOLD THE VEHICLE HOOD UP WHEN THE HOOD IS RELEASED AND LIFTED UP. WHEN LIFTED UP THE HOOD IMMEDIATELY FALLS DOWN HARD BECAUSE THERE IS NO SUPPORT ANYMORE TO KEEP THE HOOD UP. THIS IS EXTREMELY DANGEROUS BECAUSE A PERSON'S ARM OR HAND OR BOTH COULD BE SEVERELY INJURED OR POSSIBLY SEVERED OFF. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY AND THE HOOD IS RELEASED AND OPENED TO REPLACE WINDOW WASHER FLUID OR TO PERFORM ANY OTHER MAINTENANCE ITEM. BOTH THE LEFT AND RIGHT PNEUMATIC HOOD STRUTS MAKE A NOISE INDICATING THAT THERE IS NO PNEUMATIC SUPPORT FUNCTION TO MAKE THEM WORK SAFELY AND PROPERLY. CAN VERY DANGEROUS IF SMALL CHILDREN WERE CLOSE TO THE HOOD OR HAD THEIR FINGERS IN THE WAY WHEN PUTTING THE VEHICLE HOOD UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822748January 28, 2016
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING SERVICED FOR NHTSA CAMPAIGN NUMBER: 15V759000 (SERVICE BRAKES, HYDRAULIC), THE TECHNICIAN INFORMED THE CONTACT THAT THE POWER STEERING FLEXIBLE RUBBER COUPLER WAS DETERIORATING AND FRACTURED AND NEEDED TO BE REPLACED. IN ADDITION, THE TECHNICIAN STATED THAT THERE WAS A POSSIBILITY THAT THE POWER STEERING WOULD FAIL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822767January 28, 2016
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL MADE AN ABNORMAL NOISE AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR DRIVEN POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V426000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,260.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822838January 28, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WOULD BE AN ABNORMAL NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MOTOR HAD METAL FRAGMENTS AND WOULD NEED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822909January 28, 2016
SERVICE BRAKES
AS I APPLIED THE BRAKES I COULD FEEL THE ABS TRYING TO KICK IN AND THEN THE CAR STARTED EXCELLERATING. I WAS APPROACHING A VERY BUSY STREET SO I PUT THE CAR INTO A SNOWBANK. I HAD THE CAR TOWED TO DEALERSHIP, IN FEAR OF DRIVING IT, TO GET OT INSPECTED. MIND YOU, THIS MAKE AND MODEL CAR HAS HAD SEVERAL RECALLS. WHILE IN SHOP THEY FIXED TWO RECALLS #'S 132 AND 136 AND THEN THEY DIAGNOSED THAT THE BRAKE SENSOR MALFUNCTIONED AND THAT THEY HAD TO RECODE IT. I WAS FORTUNATE TO HAVE AVOIDED WHAT COULD HAVE BEEN A MAJOR ACCIDENT. THEY, HYUNDAI, DON'T REALLY WANT TO STAND BEHIND THEIR PRODUCT ONCE IT'S PAST WARRANTY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10822947January 28, 2016
STEERING
MY CAR WAS IN THE SHOP TO RESOLVE NHTSA CAMPAIGN NUMBERS 13V113000 AND 15V568000 - HYUNDAI CAMPAIGN NUMBERS 132 & 136. I WAS TOLD THAT - UNRELATED TO THE RECALL ISSUES - A $3.00 BUSHING NEEDED TO BE REPLACED IN THE STEERING COLUMN AT A REPLACEMENT COST OF ABOUT $257.00. I ADVISED THAT NEITHER I NOR A VERY FREQUENT PASSENGER IN MY CAR HAD EVER HEARD A CLUNKING NOISE AS DESCRIBED BY THE SERVICE ADVISOR OR HAD NOTICED ANY OTHER PROBLEM WITH THE STEERING REGARDLESS OF SPEED AND/OR TERRAIN. THUS, I REFUSED TO HAVE THE SERVICE PERFORMED. I THEN CHECKED OUT THE NHTSA.GOV SITE AND FOUND A HUGE NUMBER OF COMPLAINTS REGARDING THIS ISSUE. I THEN CALLED HYUNDAI MOTORS AND ADVISED THAT I WAS NOT EXPERIENCING A PROBLEM BUT CLEARLY A PROBLEM WAS BEING ANTICIPATED. HYUNDAI MOTORS SAID THEY WOULD DOCUMENT MY FILE BUT PUT ME ON HOLD SEVERAL TIMES. I AM CONVINCED HYUNDAI MOTORS COMMUNICATED AND CONSPIRED WITH THE REPAIR SHOP AND THAT SABOTAGE IS INVOLVED BECAUSE WHEN I LATER RETURNED TO PICK UP MY VEHICLE, THE SERVICE ADVISOR DEMONSTRATED A DISTINCT SOUND UPON TURNING THE STEERING WHEEL - A SOUND NOT SO SUBTLE THAT BOTH MY FREQUENT PASSENGER AND ME WOULD HAVE MISSED IT. I TOLD THE SERVICE ADVISOR I HAD NEVER HEARD THAT SOUND BEFORE BUT STILL FELT COMPELLED TO PAY FOR THE REPAIR. NHTSA SHOULD MAKE THIS AN ACROSS THE BOARD RECALL AND REQUIRE HYUNDAI TO REIMBURSE OWNERS FOR THE COST OF REPAIRS. AFTER ALL, I WAS TOLD BY A HYUNDAI SERVICE ADVISOR THAT IT IS A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822598January 27, 2016
STEERING
RECENTLY THE STEERING HAS A LITTLE SLACK AND WHEN I HIT A BUMP, IT SOUNDS AND FEELS LIKE THE STEERING WHEEL WILL END UP IN MY LAP. MY WIFE DOESN'T WANT THE KIDS TO RIDE WITH ME. THIS CAR HAS VERY FEW MILES- ONLY 40,400 MILES- AND SHOULDN'T CLANK AND RATTLE WHEN YOU ENCOUNTER MINOR BUMPS. I TOOK THE CAR FOR OTHER RECALLS AND WAS TOLD THE HYUNDAI RECALL 097 & NHTSA #10V-426 WASN'T FOR MY CAR AND I'M OUT OF WARRANTY (UNDER 60,000 BUT PAST 5 YEARS AS OF 5 MONTHS AGO). IT WAS GOING TO COST A LITTLE OVER $300 TO FIX (MOSTLY LABOR) AS THE PART WAS $2.99. WHEN I ASKED IF IT WAS A SAFETY CONCERN, I WAS TOLD NO, ONLY NUISANCE ISSUE. I'LL SAY SO- IT JARS MY EYE TEETH. RE-ENTRY FROM SPACE IS PROBABLY SMOOTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822666January 27, 2016
STEERING
STEERING COLUMN SHAKY AND MAKING CLUNKS, WITH INTERMITTENT LOSS OF CONTROL OF STEERING WHEN GOING OVER BUMPS AND POT-HOLES. CREATES A RATTLING NOISE AND SHAKES THE STEERING WHEEL VIGOROUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822481January 27, 2016
STEERING
DEALER STATES STEERING BUSHING NEEDS TO BE REPLACED AT 67,000 MILES DUE TO CLICKING WHEN TURNING THE STEERING WHEEL AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822323January 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822157January 25, 2016
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE THE VEHICLE WAS BEING SERVICED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE), THE TECHNICIAN INFORMED THE CONTACT THAT THE RECALL WAS NOT ABLE TO BE SERVICED. THE MALFUNCTION INDICATOR LAMP AND THE MILEAGE CONTROL CIRCUIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,815. UPDATED 03/16/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821994January 25, 2016
STEERING
TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE THE VEHICLE WAS BEING SERVICED UNDER AN UNKNOWN RECALL, THE TECHNICIAN INFORMED THE CONTACT THAT THE STEERING WHEEL SHOOK VIOLENTLY. THE DEALER DIAGNOSED THAT THE STEERING COUPLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822092January 25, 2016
SUSPENSION
I HAVE 71,000 MILES AND WAS TOLD BY HYUNDAI DEALERSHIP, I NEED TO REPLACE AXLE. IT IS MY UNDERSTANDING THAT I THINK IN 2010 THERE WAS A RECALL, OBVIOUSLY THEY DID NOT FIX THE PROBLEM. ON THE INTERNET I AM SEEING SEVERAL COMPLAINTS ABOUT THE AXLE ON THE 2011 SONATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata