Hyundai Santa Fe Complaints (2021)

188 consumer complaints on file.

#11478179August 8, 2022
VISIBILITY/WIPER
The sun visor does not meet the A Pillar. There is a large gap there. This gap frequently allows the sun glare to impact the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477826August 5, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
While I was traveling 70-75 mph the vehicle had a sudden loss of engine and battery output performance and I began losing speed. There was a very rapid decrease in speed, and no warning chime activated per manual. “Check Hybrid System. Stop Safely, triangle warning displayed.” The vehicle would not accelerate despite pressing the gas pedal all the way to the floor and had to be coasted off the interstate through three lanes of traffic to get to the shoulder. No fault indications were present in the Bluelink app despite warnings present on the dash. Mileage was 6506 at the occurrence, vehicle was in Smart. Adaptive Cruise Control and Lane Keep Assist were being utilized, when disabled acceleration did not return. I was advised to turn off the car and turn it back on due to no faults present via remote troubleshooting tools and no dealership within 150 miles, and the vehicle resumed operating okay. After taking it for service at the next available “emergency slot” two weeks later at my local dealership and the car being there for one week, they reported condition could not be duplicated, the vehicle is operating to the manufacturer's specifications. I noted my serious concerns and that a serious safety defect that allows a vehicle to lose all acceleration on the highway and the vehicle not sounding a warning chime can lead to dangerous scenarios on the road and I was assured there was nothing wrong with my vehicle and it would not occur again as it was operating within manufacturer specifications. The vehicle did have a subsequent failure of this same type at a later date. It was not investigated by anyone other dealership. The manufacturer failed to address the loss of acceleration concerns when requested. No chime activated but should have received one per manual. A safety warning was present on the dash, “Check Hybrid System. Stop Safely” service warning triangle. I am unsure how long it appeared before the loss of acceleration due to no chime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477832August 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While traveling 70 mph the vehicle had a sudden loss of engine and battery output performance while driving and began losing speed despite the accelerator being fully depressed. There was a very rapid decrease in speed, and no warning chime activated per manual. “Check Hybrid System. Stop Safely, triangle warning displayed.” Observed battery indicator rapidly deflecting left and right. The vehicle would not accelerate and had to be coasted through four lanes of traffic to get to the shoulder of the highway. While on an SOS call with Bluelink, who was unable to see the location of my vehicle, Oil Light illuminated, and a message on the dash said “Check Battery Discharge.” After the first Bluelink Operator was unable to assist in dispatching a tow truck due to the inability to see the vehicle’s exact location, the second Bluelink Operator was able to assist and dispatch a tow truck to the location and tow the vehicle to the closest dealership. The vehicle could not be turned on or placed in neutral. Was given a jump start to place in neutral to tow. Upon arrival at the dealership, the key fob would not register inside the vehicle for the service manager and technician to move with the tow truck operator. The vehicle was evaluated by the dealership and the only reported issue was a signal error that was present when the vehicle arrived at the dealership after being towed. Dealership reported radar was not vertical and contributed that to the cause of loss of acceleration on the highway despite not having identified it before or being a result of being towed. I requested this be reported if truly the cause since that could be catastrophic. The matter was considered resolved by the dealer since it couldn’t be duplicated. This unknown, continued sudden loss of output power, acceleration, and electrical power is a Serious Safety Defect and significant impairment to the vehicle, posing a fatal risk for the operator and other motorists on the road. Occurred at 24618 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477655August 4, 2022
ELECTRICAL SYSTEM, SEATS
Seat full forward, into the dash with no input from operator. SECOND OCCURRENCE 08/04/2022 at 1700 Central time when parking the Santa Fe in the garage. When turned off, the driver's seat ran full forward and reclined forward into the dash - unsafe and potential injuries -- have a photo. I will be contacting the local dealership tomorrow to schedule an appointment for an inspection and routine maintenance. Since this is no longer an isolated occurrence we will be asking our dealer for assistance. Complaint Number 11475184
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477004August 1, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
I took my car to the dealer because it hesitates when accelerating. I was told since no lights are on there's nothing they can do. This can be very dangerous as it jerks when accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475184July 21, 2022
ELECTRICAL SYSTEM, SEATS
17551 mileage. Parked vehicle. Placed in Park, set parking brake. Drivers seat moved full forward and leaned forward pinning me against the steering wheel forcing the breath out of me before I was able to stop the spontaneous movement. Restricted my breathing could have injured my ribs had I not stopped it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475062July 21, 2022
POWER TRAIN
Got stuck at a traffic light when the idle stop and go never came back. Diagnosed as a transmission problem and the dealer’s going to replace the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474852July 20, 2022
POWER TRAIN
I ran into a pretty dangerous situation while on the highway. I was driving at about 70mph picking up speed to pass a vehicle on the far left/fast lane when I suddenly noticed a loss in power (no warning, nothing!). I could hear the engine rev when stepping on the gas but the speed never picked up. I managed to stop on the far left shoulder next to the jersey barrier since there wasn't enough speed to safely get to the right shoulder. Restarting the car multiple times didn't fix the issue but the engine light came on at this point. I had to get the car towed to the nearest dealer after seeking help from the highway patrol and roadside assistance. After 3 weeks at the dealership, they told me they could not replicate the issue and asked me to take possession of the vehicle. The very next day, while on the highway, I ran into the same issue just after driving 7 miles. Again, it could have been pretty dangerous. It's now back at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474729July 19, 2022
ENGINE
When ISG (Idle Stop and Go) is ON, vehicle will completely turn off when pressing brake to stop. Vehicle shut off on me yesterday yielding to turn onto a busy highway. It took 5+ mins for vehicle to crank back up. Very dangerous! No warning lamps, messages, or symptoms other than vehicle completely shutting off. An appointment has been made at Hyundai dealership next month which is the first available time. Please look into this issue before someone is seriously hurt or killed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473421July 11, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While driving on the interstate where no other vehicles were within eye view and no overpasses my sunroof glass exploded. It sounded like a gunshot and it wasn’t until I heard the glass rattling above my head that I realized where it was coming from. Luckily I had the cover closed so majority of the glass was caught by that. The incredibly loud noise startled me tremendously and could caused a collision because of my focus being taken away from the road. The shattered glass was in my lap, on my hand, in my hair ect. causing small cuts with the potential to cause serious harm had the cover not been closed. No, it has been several weeks almost a month and the dealer is requiring confirmation from corporate case management before it can be assessed. Corporate has been “escalating” my case yet a caseworker was not assigned my case this whole time and once a caseworker was finally assigned on 7/8 I had yet to hear from them so I attempted to call on 7/11 and was given a further run around. I am riding around with a plastic bag and tape fastened to my car to hopefully prevent water damage from occurring going on a month now. The bags are so loud when driving that they prevent me from being able to hear what’s going on with my surroundings on the roadway which is unsafe No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471807June 30, 2022
UNKNOWN OR OTHER
The passenger door has a sharp edge at the bottom exactly like the palasade hyundai recall. Both my daughter and my 82 year old mother have gashed their ankle on the door. In the case of my mother she was lucky we did not need stitches! I have a picture of the injury. I made a case submission to Hyundai.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11471647June 29, 2022
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I keep my vehicle backed into my single car garage. I have had 3 incidents in the last couple of months Beginning of mayish to now, where I start the vehicle, put it in drive and it does not drive. Twice it started to reverse and today it acted as though it were in neutral. I've taken video of the last 2 incidents showing that drive is selected, the dashboard and the Birdseye camera. My dealership is working to resolve but has stated to plan on my vehicle being there for awhile. This seems to be quite dangerous. When I turn the vehicle off and restart it, drive works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468572June 10, 2022
ENGINE
Problem first started on 3/31/22, car starting showing engine light as well as forward safety system off. Car would not accelerate and was shaking spuddering when foot was off the brake. Pulled into a safe location and called Towne Hyundai Genesis of Denville (Rt. 10, NJ) to schedule a service appointment and was told that there were NO appointments or availability until May. I expressed my concern that I did not feel safe driving the vehicle and the response was that I could drop off the car for 4-6 weeks and they would look at it when they had a chance. I asked if there was a loaner car available and they said no that 100's of other people have problems. I took my car to a local shop to see if they could diagnose the issue and they ran a diagnostic test and the error P2127 (Throttle/ Pedal Position Sensor/ Switch E Circuit Low). The Hyundai BlueLink shows 2 alerts for Chassis on 3/31/22 as well. After this date I felt unsafe driving my car and have drove the vehicle a handful of times in 2 1/2 months unable to get an appointment. The alert would come on as soon as you turned the vehicle on until 6/4/22 when it occured while driving on a highway and the car stopped accelerating. I took the vehicle to Hyundai and they updated the system and stated that it was fixed. Within 15 minutes of driving it the issue came back, and I called them and they once again stated that I could leave it there for 4-6 weeks without a loaner. This car is extremely unsafe as it will just stop accelerating without any warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468519June 9, 2022
TIRES, UNKNOWN OR OTHER
I purchased my car in May 2021. Shortly after purchase, I noticed a "clicking" sound under the car when the car was operating between 15 and 20 MPH. I took the car to the dealer, who couldn't identify what was causing the sound. The dealer subsequently replaced the front axle, but the clicking sound continued, only audible when the car was moving at between 15 and 20 MPH. On June 9, I was driving at about 40 MPH on an interstate that had only a few cars on it. I didn't notice any debris or objects in the road, nor did I feel the car hit any debris or objects. Suddenly, I heard a loud "crunching" sound that I mistook for interference from the radio. I turned the radio off and realized the sound was coming from the rear passenger side of the car. I looked at the dashboard and saw the tire pressure light had illuminated. A few seconds later, the triangular danger sign also illuminated. I got off the highway at the next exit and stopped the car as soon as it was safe. The car made a lot of noise as I drove down the exit ramp, and it was difficult to steer, so I knew that the rear tire was flat. I got out of the car and found, to my surprise, that both tires on the passenger side were flat. The rear tire was cracked and ripped apart. The front tire was intact, but completely flat. The car has not been inspected yet, so I don't know what caused both tires to flatten at the same time. If I'd hit something hard enough to flatten both tires, I'd think I would have seen or felt it. My concern is that a defect in the tires related to the mysterious clicking sound that the mechanics could not diagnose caused the tires to blow out without warning at the same time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468078June 7, 2022
POWER TRAIN
Most of the time, when the vehicle stops the transmission slams and pushes the vehicle forward requiring additional breaking effort. This problem started before 5 thousand miles of use. I reported it at his first oil change and I have continued to report it. The Hyundai dealer's machine shop claims to test and verify it, they claim they have no problem or technical bulletin about it. They say this is normal for this model. My concern is that this fault ends up breaking the transmission in the middle of the avenue and having a traffic accident. There is a forum of this same model owners reporting the same problem, https://www.hyundai-forums.com/threads/2021-santa-fe-transmission-shudder.680164/page-2 apparently they don't know this website to report these problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468074June 7, 2022
ENGINE, ELECTRICAL SYSTEM
The vehicle sporadically turns off its engine by itself, mostly stopped when placing the transmission in park gear. One time the engine went out in the middle of the avenue. After these events when starting the engine it makes a noise for a few seconds. I have taken the vehicle to the dealer and they say that there is no type of technical bulletin on this type of problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466641May 30, 2022
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Problem #1 - At least 4 quarts of oil spewed from the oil tank and covered most of the engine for an unknown period time. There were no notifications, alerts, or any other indication concerning the oil tank having 1 or less quart of oil. Ultimately, there are at least three (3) questions that need to be addressed 1.In a 2021 Santa Fe, what would cause both the timing and valve covers to leak out at least four (4) quarts of oil out of the oil tank onto the engine. 2.Why was there no notification, alerts, or indication that the oil tank only had less than one (1) quart of oil. 3.What other damage could there have been to the engine beyond the several parts identified as needing to be replaced, that was not identified. A Chronological Order of Events is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464007May 10, 2022
ELECTRICAL SYSTEM
The vehicle has a wireless phone charger which causes the phone to overheat. It causes so much heat that the phone shuts down to prevent damage to the phone. There is a potential risk for fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463972May 9, 2022
ENGINE
My Santa Fe has less than 14k miles. In many instances, the car has stalled when turning on. The engine would tremble and then shut the engine off while the dash lighting/symbols stay on. It will idle for a quick second and then drop to zero. Another instance is when driving into a parking spot and driveway and we applied the brakes. At that moment the engine shut off while the dash lights/radio and everything else stayed on. In all instances, if we apply the brake and then hit the start button, the car will typically turn on and act like nothing ever happened. In 2 instances, the blind side detection would turn off while driving and all the warning lights would come on the dash. After turning it off and letting it sit for a few minutes it would disappear. One time the front detection would go off and there was no car in front of me for about 8ft. The beeping continued after we drove off and it eventually reset itself and never happened again. I’ve notified the Hyundai dealer but they claim if they can’t recreate it then they can’t fix anything. My previous Santa Fe did the same thing and they had it for 2 weeks with no results. Although my blue link app showed the car was never moved from the parking spot which made me wonder if they even tried anything. I have videos of the Santa Fe stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463716May 7, 2022
FUEL/PROPULSION SYSTEM
This vehicle hesitates to a dangerous degree when trying to accelerate from a stop or rolling stop. When pressure is applied to the gas pedal, the vehicle will not accelerate until nearly a whole second later. This delay in response has created dangerous situations where merging onto a road in a predictable and smooth manner is crucial (i.e. turning right at a red light, a 4-way stop). I did not notice this problem during my test drive, but now at almost 10,000 miles, the problem has become more pronounced. No warning messages in the gauge display. The vehicle has not been inspected by police, manufacturer, or insurance representative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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