Hyundai Santa Fe Complaints (2015)

255 consumer complaints on file.

#11440669November 16, 2021
UNKNOWN OR OTHER
At around 55,000 miles, my family vehicle displayed signs of concern by rattling and shaking- especially when I would turn the vehicle. When bringing it for regularly oil maintenance my mechanic had me listen to clear signs of distress within the engine. Knowing I drive my two children with me regularly in this vehicle, he asked me to bring it to Hyundai’s local dealership. On 3/12/2020, I waited approximately an hour and a half to be seen for my scheduled appointment only to be shooed away and told there is no issue. Nobody bothered to run testing or evaluate the issue besides a quick walk by. 7 months later, the problem has worsened and continues to leave me worried that my children and I will be left stranded due to an unreliable engine. The shaking has worsened and the car has produced concerning smells of burning. Hyundai finally admitted that I do need a new engine, but since I am not the original owner, they are not providing replacement. Hyundai engines appear to be a problem in many instances, and I fear this is another situation. Engine failure at 55,000 miles on a 5 year old car is unacceptable and proves safety is not on the forefront of Hyundai’s mission. I appreciate any assistance recalling Santa Fe engines on the 2015 model so the many families who drive this vehicle can do so safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440551November 15, 2021
WHEELS, UNKNOWN OR OTHER
On July 14, 2021, while the vehicle was MOVING, the cable in the spare tire hoist snapped resulting in the spare tire dropping to the ground and getting wedged between the ground and the trailer hitch. Fortunately, this occurred on a side street and the net effect was that the spare tire was partially dislodged from metal wheel and the wheel was knocked slightly out of round. Had this failure happened on the freeway, it could have been a very serious accident, perhaps even a fatality for us or other drivers on the road. This vehicle is kept in a garage, has never been used for off-roading and the spare tire has never been removed/used. Our local Hyundai service department confirmed that there was no observable indicator that would have caused this to happen. There were no noises, warning lights or symptoms prior to the cable snapping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436529October 13, 2021
ENGINE
I do not know to the best of my knowledge but I do know at 80,000 miles my mechanic did a full plus and coil pack change and I’m not due for an oil change for 2000 miles but for some reason my 3rd cylinder is failing and they can’t figure it out so I’m having it taken back to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436386October 12, 2021
ENGINE
The contact owns a 2015 Hyundai Santa Fe. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon the depression of the accelerator pedal. Recently, the contact stated that the vehicle would shut off without warning. The contact stated that the vehicle would immediately restart after failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436447October 12, 2021
ENGINE
While driving home from work on a busy highway, the vehicle engine stopped without a warning. No noises no warning lights nothing. I am fortunate that I was in traffic and no one was behind me driving the normal 50 mph speed limit or I would have been severely injured. I was able to pull the car to the side of the road. The car would not turn over when pressing the ignition switch. The car was towed to a local repair shop and they thought it to be the starter, so that was replaced. They got the car to start, but it only ran with a very loud noise coming from the engine for approximately 20 minutes. The car no longer will turn over. It has now been towed again to a local Hyundai dealership and is awaiting a diagnosis. The local repair shop called again today letting us know that they just had another Hyundai Santa Fe in for the exact same issue and they have taken that car as well to the local dealership. There was no warning light, there were no loud noises from the engine, no smoke, nothing, it just stopped while I was driving it. I have had no issues with this vehicle, we have owned it for approximately 3 years and it has just over 100,000 miles on it. Doing research it appears that many others who own a 2015 Santa Fe are reporting the same problems. I will continue to research and escalate a consumer investigation into this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435074September 30, 2021
ENGINE
The car stalled and reduced speed immediately from 30 mph to about 5 mph or less. it did not accelerate i had to pull over and tow to dealership. Car has a knocking noise also. this is two signs of the engine bearing and/or connecting rod bearing wear in the santa fes. Hyundai refused my claim to replace engine because the dealership could not replicate the problem. the car turned on again and drove fine according to the dealership. I do not feel safe driving the car, THIS IS A SAFETY ISSUE, IT IS NOT SAFE TO DRIVE THE CAR LIKE THIS, THE CAR COULD STALL IN THE HIGHWAY AT 70 MPH AND COULD CAUSE A CRASH HARMING MYSELF AND OTHERS. ACCORDING TO HYUNDAI WEBSITE IF CONTINUING TO DRIVE THE CAR IT COULD ALSO CAUSE A FIRE DUE TO MORE DAMAGE TO THE CONNECTING ROD. HYUNDAI NEEDS TO RECALL ALL 2015 SANTA FE VEHICLES AND REPLACE ENGINE. MY ENGINE WAS ALREADY REPLACED IN 2020 AND NOW IS HAVING PROBLEMS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434884September 29, 2021
ENGINE
2014 Hyundai Santa Fe Limited Ultimate 3.3L Vin F 114,441 miles No prior mechanical issues, pulled out on busy highway and pushed the gas pedal to merge into traffic. Upon pushing the gas pedal the car revved high rpms but would only go 5 mph. I was afraid I was going to get rear ended so quickly pulled off the road. Pulled off the road and restarted the car, the check engine light came on and the engine was shuddering and shaking. Put car in drive and there was no power took about 300 feet to get vehicle up to 30mph. Upon driving further had smell of exhaust fumes. Took the vehicle to the Courtesy Hyundai in Tampa and awaited the diagnosis on 5/22. Initial codes P0018, P2A03, and P0088 misfires on cylinders 2,4,6. Dealer said the CVVT Timing chain and tensioners were bad. I asked if I paid the $3800 if it would remedy the concerns. They told me only way to guarantee would be to put a used motor in the car. Compression was good in the engine. Service person said for $1500 more an engine was the best bet. We agreed told them to replace at $5400. Over the next few weeks we were told the engine was on order to later find out they had never ordered the engine. This happened twice, finally they said I would have to source the engine. After numerous lies, the service tech we learned was fired. The new engine quote came back at $8700. We had two separate cases with Hyundai USA the last being #18440449. I find it odd that the dealership had 50-60 Hyundai Sports awaiting replacement engines from Hyundai, yet they could never tell me what was wrong with my vehicle. Service tech of 23 years couldn't identify the issue. We removed the vehicle from the dealership on 7/31 wasting 10 weeks for no help from Hyundai. I believe Hyundai is having the same issue with the 3.3L as they are with the 2.4L Sport models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432888September 14, 2021
ENGINE
Owner of Colonial Hyundai-Genesis 4423 W. Lincoln Hwy. Downingtown, PA 19335 John Ashdale Jo Miller/Service Advisor August 27, 2021 Lester Glenn Auto Group 386 NJ-Route 37 Toms River, NJ 08753 Sean Savage (Service Manager) September 8, 2021 cc: TASHA National Consumer Affairs Hyundai Motor America Case # [XXX] Hyundai Corporate.or headquarter office 10550 Talbert Avenue Fountain Valley CA 92708 Fax: 714-965-5000 Subject: Engine Replacement Simply that I did sent to explain nhtsa email explain all. We are deaf we don’t t have any accommodation like hearing drivers features such as biggest luxury same vehicle we have Sante FE 2015 Nd Kona 2020 free handset on steering wheel and blue link and also mirror on star on due to communication purpose . We are in risk for no accommodation for safety needs. Where is our emergency roadside accommodation none . So free handset for on steerling wheel is purpose what avoid the police ticket. All for first class an accommodation for hearing drivers not for us that is really called unequal system On August 27, 2021.mechanic Brian Puckett 941 has replacement engine and he stated was done to go without no employer check his job. My husband was driving on way home feel so much different we thought he was completed done. Lester Glenn on 9/8/21 show facts you will see the documents. Disqualification mechanic in PA we took our risk without no accommodation if happened to break down. Main thing happened broken down no accommodation which mean this disqualification mechanic did made errors on Lester Glenn Auto Group documents. On that date of service again on 9/8/2021 remember we don’t have any. Accommodation for our deaf or hard of hearing if happened Look into this messy. My husband was driving on way home I followed him from picked up Sante fe have features we can’t use it hearing drivers get pig luxury on their hand. Something wrong later explained PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432922September 14, 2021
ENGINE
On August 12th 2021, I was driving the engine started making a knocking/tapping sound. As I accelerated it sounded like something broke off, bounced around then shot out the bottom of my vehicle. My vehicle then started to smoke and leak oil all over the road. I pulled over and turned the engine off. We found the part that flew out of the engine, it was the connector rod. It had snapped off into two pieces and shot through the oil pan after passing through the engine causing irreparable damage. There were no warning signs, no check engine or oil lights, nothing. This happened out of the blue. Our safety as well as the safety of others were put at risk not only when the part flew out of the car and could have hit another vehicle, but it almost caught fire and it could have caused an accident had we nowhere to pull off the road, as traffic was heavy that day. This vehicle has been at the Hyundai dealership since August 13th 2021. It has been inspected and determined it in deed needs a new engine, the cause was connector rod failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432846September 13, 2021
AIR BAGS
Passenger airbag light flashes in the instrument panel, while passenger airbag indicator shows Off in amber color when a person is seated in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431709September 4, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
Hyundai Santa Fe Sport 2015 was making sounds when vehicle was off. The ABS warning lights were lit on the dashboard (3 warnings in total) once car was turned on. Drove home hoping the sound would go away but it did not. Once home the sound continued without the vehicle being on. Opened the hood and listened for the location of the sound. It was the ABS module on the left. This part then caught on fire while parked and off (keys were out).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11430124August 23, 2021
SERVICE BRAKES
The contact owned a 2015 Hyundai Santa Fe. The contact stated while driving 25 mph, when he lost control of the vehicle and multiple warning lights were illuminated. The contact stated while attempting to park on the side of the road, he saw smoke entering the AC vents. The contact and his son (front passenger) were able to exit the vehicle before it exploded. The contact stated the fire was located in the front of the vehicle. The contact stated no one was injured nor sought medical attention. The fire department was able to extinguish the fire, but was unaware if a fire report was filed. The police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle total loss. The vehicle was towed to a towing yard. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The contact stated two days after the incident, he received notification of NHTSA Campaign Number: 21V303000 (SERVICE BRAKES, HYDRAULIC) and associated the failure with this recall. The failure mileage was approximately 117,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11428752August 11, 2021
UNKNOWN OR OTHER
On 5/28/21, while driving vehicle noticed a knocking/banging when in reverse then also began when driving. Took to local Midas dealer and was told rear differential gear was broken and needed repaired. Upon further research, Midas discovered that an upgraded coupler had been replaced on other Hyundai Santa Fe's as the old coupler wasn't protecting the gear. The coupler on my vehicle was therefore not protecting the gear in the rear differential causing it to break in half. I work in a manufacturing company (Honda of America) and could not miss work due to strict attendance policies. Local Hyundai dealership could not assist me in repair asap so had no choice but to have it repaired with Midas so that it would be ready for me to drive to work on Monday. Filed case with Hyundai to ask for reimbursement since vehicle wasn't recalled for defective coupler. They advised me to take to a local Hyundai dealership to ensure work was performed properly and correct parts were used. This cost us an additional $99 on top of the $5066 for the repair. Hyundai then told us after having the local dealership look at the work performed that because we didn't have it repaired at authorized dealership they could not provide assistance. After not accepting this response, I escalated the issue and was told Hyundai Consumer Affairs would contact us. We have yet to hear from them on any type of financial help with this costly repair that was through no fault of our own. This is a truly awful customer experience with Hyundai and am pursuing for some or all financial reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425679July 20, 2021
ENGINE
I was driving on the highway with my 3 children (I am 9 months pregnant) when we heard a loud pop from the engine, the car gave a sudden jolt and then a loud ticking sound started. The car had a hard time accelerating as I tried to pull over to a safe location. I felt my life and my family's life was in danger. The car was taken first to a mechanic where I was informed that they had several cases with the same issue from the same vehicles recently and recommended us tow it immediately to a Hyundai dealership as it was a recall issue and it was not safe to drive. We towed it to a Hyundai dealership and they informed us that it was a rod barring failure. They informed us that there was indeed an open recall for this particular issue however it was on the Santa fe 2.4 liter models and not our 3.3 liter model. They did tell us that they tried to contact Hyundai consumer affairs since it is the same issue but that Hyundai refused to extend the recall to us. I called consumer affairs directly after and explained my concerns and situation and was told there was nothing they could do about it since there was no recall on my 3.3 liter vehicle. I was given an estimate of $9-10K as a quote to fix the issue. There were no warning lights, no prior symptoms to the failure, this simply happened unexpectedly and put my family at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424225July 10, 2021
UNKNOWN OR OTHER
the remedy shown for the current recall is the same as the last recall. my vehicle was inspected as per last recall recommendation and no action was performed by the dealer. why is hyundai still using the same the same remedy as per recall 194 CUSTOMERS CAN CONTINUE DRIVING THESE VEHICLES; HOWEVER, DUE TO THE POSSIBILITY OF A FIRE ORIGINATING FROM THE ABS MODULE WHILE PARKED, HYUNDAI RECOMMENDS PARKING THESE VEHICLES OUTSIDE AND AWAY FROM STRUCTURES UNTIL THE RECALL REMEDY IS COMPLETED. HYUNDAI PLANS TO NOTIFY OWNERS TO BRING THEIR VEHICLES TO THE NEAREST HYUNDAI DEALERSHIP FOR INSPECTION OF THE ABS MODULE AND IF NECESSARY, REPLACEMENT WITH A NEW ONE. IN ADDITION TO ABS MODULE INSPECTION, THE ABS MULTI-FUSE WILL BE REPLACED WITH A REVISED ONE TO MITIGATE THE RISK OF A FIRE CAUSED BY AN INTERNAL ELECTRICAL SHORT. THE REMEDY PROCEDURE WILL BE PERFORMED AT NO CHARGE TO THE CUSTOMER. HYUNDAI WILL PROVIDE REIMBURSEMENT TO OWNERS FOR REPAIRS ACCORDING TO THE PLAN SUBMITTED TO NHTSA ON MAY 16, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422892June 30, 2021
ENGINE
My car engine caught fire on 04/18/2021 and totaled my car. I just received a recall notice from Hyundai for this issue via the USPS yesterday 06/29/2021. I had only 60,000 miles and expected to own this car another 3-5 years. I am out a new car payment and this could have burned my condo down as I was 2 blocks away from it driving home and routinely park in my garage.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11422818June 29, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS failed while merging causing a collision that ended up totaling my car.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11421674June 21, 2021
ENGINE, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Hyundai Santa Fe. The contact stated that while driving at various speeds the vehicle stalled and the two catalytic converters became inoperable. Additionally, the blue link screen failed to load and link the features. There were no warning lights illuminated. The vehicle was taken to the local dealer who diagnosed two catalytic converters that needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421003June 15, 2021
SERVICE BRAKES
Leak which may cause a fire. This is second recall for same problem. I feel unsafe while driving. They say if ABS light comes on to stop immediately. Unable to park in my garage or close to the house. No incidents as of now. I do not understand why this is taking so long and we are expected to drive an unsafe vehicle. Value of car has also dropped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420782June 13, 2021
ENGINE
I was getting on the expressway and everything just seemed like it was on safety mode. My car gurgled, it wouldn't switch gears, the engine light kept flashing. I thought it was a transmission issue until I got it to a Firestone. They said the cylinder is missing on 2,4,6. And that there was a timing chain issue. The dealership says it sounds more like coils.... I'm experiencing all the same issues I'm reading about here. No warning, smelling something burning although no fire. The rpm kept going up at I'm giving gas but not the speed. It has 80,000. Why are only the sports models covered when there are so many cases of other models?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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