Hyundai Santa Fe Complaints (2021)

188 consumer complaints on file.

#11497116December 12, 2022
POWER TRAIN, ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The contact stated that while her husband was driving approximately 35 MPH, the vehicle stalled without warning. The contact was able to coast off the roadway. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V746000 (Power Train). The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497009December 12, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
I was accelerating after being at a stop sign onto a major two lane road when all of the warning systems came on and the car stalled while the front of the car was partially on the major two lane road. The alarms, including the collision warning were going off, and it took me several minutes to restart the engine. I was very lucky that I was not hit by oncoming traffic. This was immediately reported to our local Hyundai dealer. They took two weeks to schedule our appointment and then told us nothing was wrong and that everything "checks out". Today, I receive the recall notice telling me the loss of power "could increase the risk of a crash" and yet they do not yet have a fix for it. This means I am paying for a car that is unsafe to use with no remedy in sight. Had this occurred on the highway, I would have been killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496881December 10, 2022
POWER TRAIN
The issue first came up in June 2022. When driving the vehicle and coming to a stop the vehicle lost power and would not drive at all. After a few seconds the check engine light came on. After multiple attempts to shift into gear and restart the vehicle the vehicle did have power but for only about 10 miles before doing it again. We ended up having the vehicle towed to the Hyundai dealership. They told us it was a transmission electric oil pump going out (which is now recalled). They replaced the pump but immediately after getting the vehicle and driving down the road less than a couple of miles, the vehicle lost power again and did the exact same thing. The dealership towed the vehicle back and this time said they will need to replace the whole transmission assembly. After waiting over 3 months they finally replaced it. We got the vehicle back and currently is able to drive. However, the transmission shifts hard and there have been times where the transmission lags for a long time before shifting into gear to make the vehicle move. When it does finally go into gear the vehicle will take off real hard and quick. I do not feel safe in this vehicle. Considering how the vehicle lags and takes off real hard at times, I feel this is putting me at risk for a wreck. This is absolutely unacceptable for a vehicle this new and so few miles. Unfortunately, I do not feel Hyundai will back up their poor product and give a fair refund. We have received a recall notice for the oil pump but they have no solution. This recall does not take into account how poorly the transmission now shifts after being replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496750December 9, 2022
POWER TRAIN, UNKNOWN OR OTHER
I have been aware of this SAFETY DEFECT/RECALL for over 2 months now yet Hyundai has no remedy planned thus placing owners and others on the road in serious danger. This is unacceptable and I wish to file a formal complaint with the NHTSA. (NHTSA recall number 22V-746)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496616December 8, 2022
POWER TRAIN, ENGINE
The contact owns a 2021 Hyundai Santa Fe. The contact stated while making a turn from a complete stop, the vehicle responded but suddenly stopped. There was no warning light illuminated. The contact turned off and restarted the vehicle 5 minutes later. However, upon depressing the accelerator pedal, the engine made abnormal roaring sounds. The contact was able to drive after several attempts and pulled into a parking lot, however, the failure reoccurred. The contact restarted the vehicle and pulled into a parking spot. The vehicle was towed to the dealer where the failure could not be duplicated. An unknown software update and an unknown repair were completed; however, the vehicle hesitated to respond while driving and depressing the accelerator pedal. Additionally, the check engine warning light was illuminated. The vehicle was taken to a second dealer, Key Hyundai (4660 Southside Blvd #100, Jacksonville, FL 32216) where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train). However, the parts for the recall repair were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 11,900. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496467December 7, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
There were two warning (?) "bings" from the instrument cluster and then vehicle completely lost power and would not exceed maybe 2 MPH. Vehicle had forward drive, but no willingness for engine to speed up beyond idle speed. Was like this for several city blocks until I was able to restart at a traffic light and then it resumed normal operation. Did not notice any warning lights and no messages popped up in the instrument or vehicle display. Just the two "bings" before power loss. This is actually the second time this has happened. Last time was while accelerating on a freeway onramp, but vehicle corrected itself more quickly and without need for restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495549November 30, 2022
VISIBILITY/WIPER
The windshield has waves through it causing parts of the windshield to be blurry.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493337November 13, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING, ELECTRICAL SYSTEM
While driving the crash avoidance emergency braking came on out of nowhere, and the steering locked up. I was driving on a straight and level roadway with no vehicles in front of me when suddenly the whole dash lit up with warning lights and the car, a 2021 Hyundai Santa Fe, came to a emergency stop, the steering wheel was shaking and wouldn't turn. This was the second time this happened. The first time on 09/29/22 I called the car dealer and was told that "They knew of the problem and that there was no remedy". This is extremely dangerous, both times it happened while I was driving on a highway at a steady speed, thankfully the roadway was dry if it had been raining I would have probably crashed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492466November 6, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
While backing out of our garage, the “eyebrow” glass portion of the panoramic sunroof shattered. Nothing struck the glass. Our insurance is paying for the repair and rental car for a week. Hyundai will not cover the glass damage under the warranty. Online searches indicate that Hyundai has a lengthy history of faulty panoramic sunroofs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491168October 27, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The vehicle will not move forward or reverse, when drive or reverse is selected. The car has been at the dealership since 10/11/2022. I was informed that the transmission needed to be replaced. No one in the hyundai organization (including the dealership) can tell me when replacement will be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490423October 22, 2022
ENGINE, ELECTRICAL SYSTEM
Car was bought approximately a year and a half ago and it was working fine until last September 2022 when it started to stall the engine when having ISG (Idle Stop and GO) ON. It has no pattern, but during the last 2 months it has shut down more than a dozen times. I've taken the car for inspection at Hyundai (2 times so far) and they can't find any faults when running a scan and said that they car is just fine. They assured that an ECM update would solve the issue but it has not improved anything in the car. The car has continued the pattern , when you stop the car it starts to shudders before stalling the engine, all without any error lights. Next November will be the third time bringing the car for the same issue without any resolution. Also, as a minor problem, it has started disconnecting the cellphone from the apple car and you can't reconnect it unless you turn off the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489367October 15, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Having issues with the dash going completely black; so you can not see any instruments on the dash panel or the head unit (navigation/radio/airplay). The car has been into the shop three times so far with no resolution. The newest issue; the horn doesn't work, the safety features such as lane assist, lane departure etc. only work intermittently, and I have had the brakes slam on for no reason. The last time I took the car back to dealer and told them I was afraid to drive the car, the service manager changed the settings on the safety features, not sure how that was to fix anything? We have been so close to being rear-ended because of the faulty braking system. The electrical system is having major issues, I have videos of the car doing all these things and have showed them to the dealership and they claim they can not fix the car because it doesn't happen when they drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487859October 4, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
While driving on the highway, when I pushed on gas pedal the car would not accelerate, I was uncertain if I was losing power of the vehicle, luckily it maintained the current speed and did not decelerate,but I was unsure at the moment if I was losing complete power, because it wasn't responding, it felt like the car was going to stall similar to when you run out of fuel. This occured for around 20 seconds, i would guess, long enough to notice that the car was not responding and continued to not respond,and to be concerned from a safety perspective. The night before I had filled the fuel tank and I noticed to guage that predicts fuel mileage kept changing by 3-5 miles difference,back and forth repeatedly, before I even left the fueling station and as I continued to drive. I'm unsure if that is related to the driving performance issue of not accelerating the next day. The next morning when the non acceleration occurred the predicted fuel mileage was consistent. The next time I drove the vehicle following the non accelerating issue, there was an error that popped up on my digital dash stating "A possible condition with your engine control system has been detected. A full system check is recommended to be done when convenient. Please contact your local dealership to schedule an appointment." Also, the check engine light came on. MyHyundai app showed a DTC - P040B00, DTC system - powertrain, DTC sub system- EMS. I took the vehicle to the Hyundai dealership to confirm that the car was safe to drive or if I should rent a car until it can be further inspected. They read the codes and said it is safe to drive and no additional information, I will be taking the car back to the dealership in a week, which is their first available appointment with a hybrid certified technician. Both the dealership and Hyundai corporate customer service states there are no current recalls, but through other car forums, it appears to be a similar issue that has occurred with other Hyundai models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486570September 26, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
This SUV has been plagued with issues, and yet after 5-6 visits to the dealership, they don't seem to be able to fix them all. The vehicle (2.5T AWD) currently has around 14k miles and within the past month the gas pedal suddenly became unresponsive, worst of all while carrying my kids and wife in the car. Coming to a dead stop to cross an intersection, went to accelerate to join traffic and the car wouldn't accelerate. Last time on 9/23 when I almost got into a head-on accident while making a left turn as the car barely moved into the first of three incoming lanes, would not accelerate and so forced me to quickly hit reverse, outrageous! Other three times while making a right turn. Auto engine-off has been disabled on all occasions (hate it); two times happened while driving on smart mode, another one on comfort and another one on sport mode. Car has been always using Mobil, Shell or Chevron gasoline. Which also brings me to another point, the vehicle suddenly started consuming crazy amounts of gas, currently at 16mpg for the past 4 full tanks! The vehicle was dropped off at dealership on 9/26/22 and already filed for Lemon Law in FL as this is absolutely unreliable and dangerous to carry my family on. According to manager at Rick Case Hyundai of Davie, an update for the transmission just came out this week after a recall and so they were going to reprogram. I am still getting rid of this p.o.c.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486002September 23, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car was without power after 16 months and 7500 miles. Got it jump started. Two days after that, car would not start again. Second time jump started. Taken to the dealership (Alexandria Hyundai) where two days after that they found "nothing wrong with the car" and returned it to me. Before that, I asked them to change the battery, they denied my request and I paid out of pocket for a new battery as maybe that was the problem. One month approximately after that, car would not even open. Got it jump started again. Drove to blocks and completely and suddenly shut off in the middle of a busy intersection posing a major safety concern for myself and third parties. Involved 911 and towing. Had to spend 40 minutes depressing the brake for the car not to roll down and avoid an accident. Taken to the dealership again. 5 days after that, dealership found "nothing wrong with the car". 7500 miles inspection done in parallel "supposedly" put the tires at 35 psi per report issued but dashboard shows tires at 30 psi. Do not trust dealership, car poses significant driving and safety concern for me and third parties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484223September 13, 2022
BACK OVER PREVENTION
The contact owns a 2021 Hyundai Santa Fe. The contact stated that while the back-up camera was activated, the screen display turned to a green color and no image was visible, creating a visibility hazard for the driver. The contact indicated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482721September 3, 2022
UNKNOWN OR OTHER
Refill inverter coolant comes up on my dash daily. I have taken the vehicle back to the dealership several times to get that serviced. After having the vehicle all day they tell me everything is running fine and they can’t find the problem or figure out why the message is coming up. This has been going on since I bought the vehicle in April. They assure me the vehicle is safe to drive and this won’t affect the vehicle in any way. This problem has not been resolved and I’m afraid serious damage will happen if this message keeps coming up and they don’t get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481170August 25, 2022
SEAT BELTS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Emergency braking comes on with no vehicles in front for 1/4 mile. Passenger front seat belt is no working properly. Caution Collision comes on sporadically. Clock does not show correct time. Stop-Start System works sporadically. A/C fan blows out defrost sometimes. Remote start does not always work or shuts off too soon. Case Manager does not return calls. Changed Case Manager but NO BETTER. Hyundai DOES NOT CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480240August 19, 2022
UNKNOWN OR OTHER
While on a high speed highway in New Jersey the transmission suddenly lost power and the car was unable to move. It had to finally be towed to the Hyundai dealer on 7/26/2022 where it remains awaiting a new transmission. Neither dealer or Hyundai Corporate has any information as to when new transmission will arrive and be installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479708August 17, 2022
ENGINE
This car since 6/7/22 has been plagued with issues where is starts cutting out and stalling followed by the check engine light coming on flashing. This has happened many times and just happens while driving down the road. It is a very dangerous condition as you can not predict when it's going to stall out. The car has been in the dealership 3X for this problem and spent over 40 days there. Hyundai replaced the fuel injectors claiming that was the problem. It was over 35 days to get the back ordered parts. They were replaced and the car seemed to be running OK. I drove it for about 150 miles and it ran like new. Then on 8/13/22 while driving in traffic on NH Highway US1, it started doing it again. I went into the Hyundai dealership since was right there. I brought the technician out and showing him my running car with the running car with blinking CEL. They pulled into into the shop and ran a scan on it. They said there was no active codes. I asked to leave the car with hem so it could be investigated and there response we "we don;t have a car for you until next Tuesday". I was forced to drive off in a confirmed dangerous car. I pulled out into traffic on US1 and the car immediately lost power and started cutting out and the CEL was back on and blinking. I turned around on the very next street, turned the car off and back on and the CEL cleared. I pulled back onto US 1 and the car immediately lost power and started cutting out and the CEL was back on and blinking again. This very nearly caused a 2nd accident as ad zero power to accelerate. My concern is Hyundai has no idea what the problem is. They know there is a dangerous problem. The service manager drove the car/confirmed himself there is a serious issue. My other concern is the Hyundai dealership knowingly sent me away in a car they had confirmed for themselves was unsafe nearly causing a accident on the highway. I had to speak with the General manager to get a loaner to leave my defective car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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