Hyundai Santa Fe Complaints (2014)

493 consumer complaints on file.

#11521012May 8, 2023
STEERING
Steering has clicking noise when turning. I believe this is related to The MDPS (motor driven power steering) flexible rubber coupler. Similar issue exists for certain model of Hyundai Sonata and Elantra, which resulted in extended warranty. https://static.nhtsa.gov/odi/tsbs/2017/MC-10110926-9999.pdf I believe the issue is the same part that Hyundai offered extended warranty on. I feel excessive vibration on the steering wheel during 70MPH speed on a highway and going over bumps. I feel unsafe driving my 2014 Hyundai Santa Fe Sport with this issue. Please investigate. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520134May 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Excessive oil consumption. Currently uses 1.2 quarts per 1,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518607April 24, 2023
ENGINE
This is the 2nd engine that has had a connecting rod bearing issue. The first time while driving the engine seized causing my vehicle to come to an abrupt stop in traffic. putting my Daughter myself and others at risk. I was able to stop. no inspection as of today. The first time no light came on before the engine blew up. The 2nd the engine light did come on giving me warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518305April 21, 2023
ENGINE
Loss of motive power.. Oil leakage failure occurred at highway speed, without malfunction, indicator lights, or the leakage associated with under-tightening an oil drain plug, or a plug or pan with a damaged thread. The alleged defects are causing engines to seize and loss of motive power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514926April 1, 2023
ENGINE
Took my vehicle to get a abs module fixed and after that my truck had gave me problems, my vehicle was shaking and under hood smoking while me and my kids were in it. The engine light and battery light were flickering off and on. Almost got into an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514881March 31, 2023
ENGINE, LANE DEPARTURE: ASSIST
I brought the 2014 HYUNDAI SANTA FE ON MAY 10, 2022. On JANUARY 7, 2023 I was driving down the highway when the HYUNDAI shut down. No warning lights or nothing just stopped. We could not get it started no matter what we did. My son in law checked it out and found out it was the engine. Talked to the dealer and found out there was a recall for an engine in 2018. That was never taken care of. We never knew about the recall until after my HYUNDAI HAD TROUBLE. Took it to the HYUNDAI DEALER IS DES MOINES FEBRUARY 10, 2023 and they said there was 3 recalls that was not done . But they now said it is too late for the recalls . SO WHAT WE NEED TO KNOW IS ARE WE GOING TO GET THE RECALLS DONE OR JUST FORGET ABOUT FIXING THE HYUNDAI. I SEEN WHERE ENGINES OR MOTORS WAS FOREVER INSURANCED ON HYUNDAIS. ARE THEY YET.?? Please let me know as soon as you can if the recalls will be honored by email. And if so where could I take my HYUNDAI TO GET FIXED AS I DO NOT TRUST [XXX]. EITHER WATERLOO, IA OR MANKATO, MN. THANK YOU [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513546March 24, 2023
ENGINE
The engine seized while driving. Had it replaced with warranty. 2 years later the engine seized again and the dealership and Hyundai refuse to replace it. Even with proof of proper maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513071March 21, 2023
ENGINE
I bought a brand new Hyundai Sanat Fe 2014 in August of 2014 in Indiana. On March 7, 2023, at 81,000 miles I brought it to my auto mechanic shop for its scheduled oil change. However,1 day prior, the engine light went on and I noticed a clinking noise coming from the engine. The mechanic noted "not even a quart of oil in engin. burning oil - no leaks present. if it's not under warranty from Hyundai - recommend getting new vehicle p0014 b camshaft position timing over advanced, p0024 b camshaft position timing over advanced." On the afternoon of March 7, 2023 I called my dealer and told the warranty person what my mechanic said. He said to make an appointment. The very earliest appointmet they gave me was Thursday, March 23, 2023. Every time I start my engine, I get a code on my display that says sending diagnostics failed. I'm starting to hear the clinking from the engine again. The contact stated that they sold the vehicle as a result of not feeling safe to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511730March 14, 2023
ENGINE
The oil needs to be changed monthly due to an engine issue. Recently the car went into engine failure despite regular maintenance. The engine's constant need for monthly oil changes due to a bad engine causes the car to go into "limp mode". This feature causes to car to immediately decrease speed endangering the people in the car and those around them as it is an uncontrolled decrease. The issue has been confirmed and inspected by a dealership, a third party chain maintenance company, and an auto repair company. The check engine light comes on everytime the car needs an oil change which is more frequently than the manual recommends. The check engine light comes on monthly as does limp mode however prior to the engine failure another dealership was not able to properly diagnose the issue as an engine issue. A recall has been issued for issues related to the engine previously and other makes of the same year have been recalled due to engine issues. This model was the only model not recalled despite similar issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511193March 10, 2023
ENGINE
While driving 65mph on the highway the Hyundai Santa Fe check engine light began flashing, and the car was immediately pulled over to the side of the road. A knocking noise was observed coming from the engine. A tow truck was called, but I had to wait approximately 40 minutes on the side of the highway, in the winter, for the tow truck. The car was then towed to a local mechanic, the mechanic inspected the vehicle and reported the code was P1326. The VIN number was checked for any recalls by the Hyundai customer service team, and there are no recalls for this Hyundai. Although, when looking at https://www.hyundaiengineinfo.com/faq/ the symptoms are identical to other vehicles that were included in the recall. The car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510999March 9, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
I received a notice of recall on the ABS for my Hyundai Santa Fe 2014 Sport. My ABS light recently illuminated, I went to the Hyundai site to make an appt. I was given one a week out, while waiting for the appt my brake lights wouldn’t turn off unless I disconnected the battery. I took the vehicle to the dealership in Brevard Fl, the guy kept trying to upsell me $180 for diagnostics and that I had to pay it for every light on. Which I explained had all happened since the ABS light. I was there for 4 hours and I asked him to fix the ABS he didn’t said he didn’t have time and I had to reschedule. I had to wait another week, I took it to a friend who is a certified mechanic. He put it on his diagnostic computer and it kept coming back with ABS code. Said he couldn’t do the brakes until that was fixed. Went back this week, didn’t ask me anything when I pulled in, not even an hour later said my vehicle was done come get it. He handed me a quote of $1300 for brakes. I asked if I paid that would it fix the ABS he said no, but ur vehicle is not safe to drive. I explained I know, it wasn’t safe last week and you didn’t help me. I was able to get my vehicle to nearby brake-shop. I explained everything that happen, they also ran diagnostics and said it was ABS that they couldn’t fix it either until the dealership fixed the ABS. Now my vehicle is stuck at brake-shop and I just started a new job and have already had to miss two days work. I am completely dumbfounded as to why I am getting the run around and no one wants to help. I deplore having to complain, however it feels as though there is no more customer service/satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510858March 8, 2023
ENGINE
The engine seized while driving 55MPH. Vehicle suffered complete loss of power. There was no advanced warning and no warning lights displayed. Had to pull over to safety and have the vehicle towed to the dealership. The vehicle is inoperable. Dealer offering a $23K replacement of engine which is astronomical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510449March 6, 2023
ENGINE
Engine failed, left us on the road. This engine is under class action lawsuit and recall. Took the car to the Hyundai dealer, they said it failed due to sludge that it wasn't serviced regularly, I produced proof of regular service then the claim was denied due to the lack of a knock sensor recall being performed. I never got a letter regarding the knock sensor recall and the previous owner had moved 3 times during the time they owned the car and had no recollection of getting a notice. So a knock sensor recognizes a knock but it locked up on the side of the road, knock sensor or not the motor would have been junk even if the knock sensor had detected the issue. Regardless the engine would have to be replaced. Also this engine is under recall for being a junk engine to begin with so why is Hyundai denying a claim on an engine that they clearly knew they had an issue with. I thought the point of a recall on an engine was to protect the consumer of future issues with the recalled component so why can they get out of doing what is required by law? Also if they can deny responsibility for a recalled item what is the point of having a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507130February 13, 2023
ENGINE
Engine seized. The car just stopped running. No power steering or brakes. Luckily I was o. A residential street driving slow. Otherwise very much a risk of crashing. There were no warning lights. My mechanic said the engine seized and there is a recall. Hyundai should not wait for the engine to stop. Everyone's safety is at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506575February 10, 2023
ENGINE
I was driving down the street when the engine suddenly seized up. My wiring caught fire and my starter blew apart. No warning at all
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11506459February 9, 2023
AIR BAGS, ELECTRICAL SYSTEM
Clock spring is defective/broken. This could be very dangerous as the airbag may not deploy in the event of an accident. Hyundai has used this exact part on other vehicles that have had issue and have recalled/extended the warranty to cover. Hyundai however won't fix this very dangerous issue on the Santa Fe and even wanted almost $200 just to look at the car even though the part is very obviously broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504252January 29, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving my 2014 Hyundai Santa Fe GLS (Lambda II, V6 3.3L, 104k miles) late at night with my wife, daughter (age 2), and son (age 6 months). No notification lights alerted me to any problems. We missed our turn on the highway and had to drive through a neighborhood with a high crime volume. We stopped at a red light and the engine seized. When the light changed, I tried to start the car, but the engine wouldn't budge. We were stranded in the dark in a dangerous area. I said to my wife, "This is one of the worst places and times for a car to go kaput." Two good samaritans with car knowledge stopped to help. First, they tried charging the battery. No luck. Then they checked the oil. To our surprise, the oil tank was nearly empty (again, no notification lights alerted me, and we never saw leakage). We tried filling it with oil, hoping it might solve the engine seizure. No luck. I had it towed to my family's mechanic. Once he checked it, he immediately realized it needed replacement (once it turned on, it was making knocking sounds). He said a new engine would cost $10k—more than half of the car's value at the time of purchase. I called Hyundai corporate, and they said to bring it to my local dealer to get examined. They checked it and chose not to repair, giving a pretty nondescript reason for denial. They wouldn't give many details; they just said the motor suffered a mechanical failure, showed sludge, and needed to be replaced. They quoted me $9k for a USED engine. Later I learned that countless others have experienced the same problems with this vehicle. I'm preparing paperwork to seek help from higher-level Hyundai mechanics. I will update NHTSA if their response is helpful or not. I believe Hyundai and Kia are in deep water with many GDI engines from the last decade. Countless others have reported similar engine failures; a whole Facebook group documents it (FB search "Engine Failure- Kia/Hyundai"). Here's praying NHTSA swoops in and enforces a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502045January 16, 2023
FUEL/PROPULSION SYSTEM
There was a recall on my vehicle for the Knock Sensor. In 04/2019 this was fixed at the Stockton, Ca. Dealership. My car only has 69,654 miles on it. On 01/14/2023 my check engine light came on and my car started sputtering and cutting out. I took it back to the dealership first thing today, 01/16/2023. They said the Knock Sensor is out and will cost me $995.00 to fix. They said the part that was replaced 4/2019 only has a one year guarantee. I believe this is a poor quality part or vehicle defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501429January 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The dealer has confirmed that my 2014 Hyundai Santa Fe has an oil consumption issue. This results in the car randomly losing power from the accelerator while driving. You can push the accelerator all the way down to the floor and there is no power in the engine. The car then slows down drastically which results in potential car crashes from behind since there is no warning to the driver or to drivers of other cars. My car started having this issue in July 2021 when it had about 129,000 miles on it. It took Hyundai until late 2022 to determine the issue and deny responsibility for it. The attached documents do not include the multiple times that I had to bring the car in every 1000 miles to check the oil (they didn't document that). They said it would cost me $21,575 to fix the engine which is almost as much as a new car would cost! I have seen many complaints online about this same issue happening with other car owners and I feel that Hyundai should be held responsible for correcting this known safety issue. I was planning to drive this car until 200,000 miles which would be at least another 3-4 years before I had to replace it. At this point I am having to add a quart of oil every 500 miles and hope that the engine doesn't seize up and cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501310January 11, 2023
EXTERIOR LIGHTING
The low-beam headlights are terrible, almost useless. I replaced both low-beam bulbs with high-quality bulbs and it did not help, at least not noticeably. The high beams work fine. The low beams are so bad that it is actually hard to see the road right in front of the car at night and the glare from oncoming headlights renders the low beams practically useless. This results with us doing most of our nighttime driving with the high beams on, even in traffic. We can't see the road without doing that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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