Hyundai Santa Fe Complaints (2002)

165 consumer complaints on file.

#10291178November 5, 2009
SUSPENSION:REAR
MY 2002 HYUNDAI SANTE FE CONTROL ARM RUSTED THROUGH CAUSING THE WHEEL TO COME OFF. I UNDERSTAND THIS WAS A RECALL WHICH I WAS NOT NOTIFIED ABOUT. BECAUSE OF THIS DANGEROUS SITUATION I AM NOT COMFORTABLE DRIVING THIS CAR. NOT ONLY DID THE CONTROL ARM RUST , WE HAD TO CHANGE TO HUB, BEARING,AND THE AXLE AND HAVE THE CAR TOWED TO A REPAIR SHOP AT MY EXPENSE. I AM ASKING HYUNDAI TO PAY FOR THE LABOR AND PARTS TO REPAIR MY CAR. LUCKILY, I WAS NOT ON A HIGHWAY DRIVING SINCE THIS WOULD HAVE RESULTED IN A MAJOR ACCIDENT OR POSSIBLY A FATALITY. I NOW HAVE TO BRING THE AUTO TO A HYUNDAI DEALERSHIP TO HAVE THE PARTS AND CAR INSPECTED AND THEN WAIT 6 TO 8 WEEKS FOR THEM TO DECIDE ON HOW I WILL BE REIMBURSED. FAILURE TO NOTIFY ME ASWELL AS THOUSANDS OF OTHER HYUNDAI OWNERS IS UNACCEPTABLE. I SHOULD NOT HAVE TO GO THROUGH ALL THIS REDTAPE ON SOMETHING THEY ARE TOTALLY RESPONSIBLE AND LIABLE FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288572October 15, 2009
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. WHEN THE CONTACT ENGAGED THE BRAKE PEDAL, SHE HEARD A THUMP AND MOMENTS LATER THE PARKING BRAKE LIGHT APPEARED ON THE DASHBOARD. A LOCAL MECHANIC STATED THAT THE ABS LIGHT NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 70000. UPDATED 11/06/09 *BF THE CONSUMER STATED THE ABS MASTER CYLINDER FAILED. SHE STATED SHE HAD NO BRAKES AND WENT THROUGH A RED LIGHT AND HAD TO PUMP THE BRAKES IN ORDER FOR THE VEHICLE TO STOP. UPDATED 11/09/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285606September 29, 2009
ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING, THE TRANSMISSION BEGAN SHIPPING IN AND OUT OF GEAR. AT LOW SPEEDS THE VEHICLE STALLED, SHUT OFF AND IMMEDIATELY RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. A TECHNICIAN CONCLUDED THAT SINCE HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL # 03V030000 (ELECTRICAL SYSTEM:STARTER ASSEMBLY), HE WOULD HAVE TO PAY $350.00 TO HAVE THE VEHICLE REPAIRED. NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED AND NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285666September 29, 2009
ENGINE AND ENGINE COOLING
STARTED MY CAR, IT DIDNT FEEL RIGHT, PULLED OUT OF MY DRIVEWAY AND STARTED TO DRIVE WHEN THE CAR STARTED TO STALL BUT DIDNT AND BETWEEN 1 ST AND 2 ND GEAR THE CAR WAS JERKING. I PULLED OVER SHUT CAR OFF AND TRY IT AGAIN, SAME THING. I DROVE FOR A FEW BLOCKS SEEM TO DRIVE BETTER AFTER 2ND GEAR. SO I DROVE IT TO THE DEALER TO HAVE IT CHECKED OUT. THE CHECK ENGINE LIGHT WAS ON. I WAS TOLD THERE WAS A RECALL ON THE 2002 SANTA FE REGARDING THE CRANKSHAFT POSITION SENSOR WHICH WOULD CAUSE A ENGINE STALL AND THE SENSOR WOULD NEED TO BE REPLACED. BUT I WAS TOLD THAT MY 2002 SANTA FE DID NOT MAKE THE RECALL LIST. WHY WONT THEY FIX THE PROBLEM THAT WAS RECALLED ? BUT THEY WILL FIX IT IF I PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279323August 4, 2009
EXTERIOR LIGHTING:HEADLIGHTS
FRONT HEADLIGHT LENSES ARE CLOUDY AND YELLOW TO POINT WHERE I CAN NOT SEE THE INSIGHT OF THE LENS. THE LIGHT FROM THE LIGHT BULB IS GREATLY REDUCED TO THE POINT WHERE I HAVE DIFFICULTY SEEING THE STREET AT NIGHT. I CONTACTED HYUNDAI AND THEY REFUSED TO CORRECT THE PROBLEM. I FEEL THIS IS A SERIOUS SAFETY DEFECT THAT SHOULD BE CORRECTED BY HYUNDAI AT NO COST TO ME. THE CAR IS ONLY 7 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277988July 22, 2009
SERVICE BRAKES, HYDRAULIC
2002 HYUNDAI SANTA FE GLS. WHEN MODERATELY BRAKING TO SLOW DOWN TO EXIT THE INTERSTATE THE CAR RAPIDLY DECELERATED AND VIBRATED VIOLENTLY. PULLED OVER AND COULD NOT GET THE CAR TO GO OVER 20 MPH. MY INITIAL IMPRESSION WAS THAT THE TRANSMISSION WAS FAILING. THIS HAPPENED RANDOMLY ON SEVERAL OCCASIONS. THE 2ND TIME IT OCCURRED I HAD THE CAR TOWED TO THE NEAREST HYUNDAI DEALER. DEALER COULD FIND NOTHING WRONG WITH THE VEHICLE. I DROVE THE CAR BACK WITHOUT INCIDENT AND DROPPED IT OFF AT THE HYUNDAI DEALER THAT SOLD ME THE CAR. THEY HAD THE VEHICLE FOR SEVERAL DAYS BEFORE THEY COULD REPRODUCE THE PROBLEM. THE DIAGNOSIS WAS A FAULTY BRAKE SYSTEM MASTER CYLINDER AND PROPORTIONING VALVE. COST OF THE REPAIR WAS OVER $500. I INVESTIGATED THIS PROBLEM AT VARIOUS HYUNDAI FORUMS ON THE INTERNET AND LEARNED THAT THIS SAME PROBLEM HAS BEEN REPORTED ON OTHER HYUNDAI VEHICLES (INCLUDING MY GENERATION OF SANTA FE). I FEEL THAT ANY BRAKE SYSTEM FAILURE IS A SERIOUS SAFETY DEFECT THAT SHOULD BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277456July 20, 2009
POWER TRAIN, POWER TRAIN:MANUAL TRANSMISSION
2002 & 2004 HYUNDAI SANTA FE TRANSMISSION CASE DEFECT: WE LIKED THE FIRST SO MUCH, WE BOUGHT A SECOND.... NO INDICATION OF MAINTENANCE INSTRUCTIONS IN OWNERS MANUAL. REGARDING TRANSFER CASE ATTENTION OR MAINTENANCE WHICH VIOLENTLY CAUSED THE VEHICLE TO DANGEROUSLY, ABRUPTLY STOP - RESULTING IN A DANGEROUS HIGHWAY SAFETY SITUATION AND PERSONAL INJURY. WE HAVE THE OLD TRANSFER CASE - WHICH LOOKS INSIDE, LIKE A TOSSED SALAD. WE PAID FOR THE REPLACEMENT BY WESTERN AUTO - A MATTER THAT SHOULD HAVE BEEN COVERED UNDER WARRANTY. REPORTED IN GREAT DETAIL TO HYUNDAI USA, THEY DENY RESPONSIBILITY OR WARRANTY COVERAGE IN EFFECT AT THE TIME PROBLEM WAS NOTICED. FURTHERMORE, THE VEHICLES WERE PURCHASED AS 'DEALER DEMOS,' WITH LOW MILEAGE AND FULL MANUFACTURERS 100,00 MILE, 10 YEAR WARRANTY - UNFORTUNATELY FROM A DEALER MISREPRESENTING THEMSELVES AS AN AUTHORIZED HYUNDAI DEALERSHIP. 2002 VEHICLE WAS INSPECTED BY THE DEALERSHIP WHEN PROBLEM REALIZED, - DURING WARRANTY PERIOD, BUT REPORTED NO PROBLEM. WE LATER DISCOVERED A REPAIR / MODIFICATION KIT WAS ISSUED BY HYUNDAI TO CORRECT THE PROBLEM - PURCHASED AT WESTERN AUTO - HYUNDAI SERVICE MANAGER CLAIMED HE HAD NO KNOWLEDGE OF THE ITEM UNTIL WE SHOWED IT TO HIM IN A BRAND NEW UNOPENED BOX. HYUNDAI DID INSTALL THE MODIFICATION / REPAIR KIT TO THE SECOND 2004 SANTA FE AFTER WE BROUGHT IT TO THEIR ATTENTION. ALL DOCUMENTED BY HIDDEN CAMERA VIDEO RECORDING. DANGEROUS AND COSTLY SITUATION. PLEASE ADVISE. WE SEEK REIMBURSEMENT FOR THE REPAIR AND TOWING COSTS. THANK YOU FOR YOUR ATTENTION. *TR HAROLD BAYUK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10268500May 12, 2009
AIR BAGS:FRONTAL
MY HUSBAND WAS IN A FRONTAL CRASH WITH THE SIDE OF A SCHOOL BUS AND THE AIR BAGS NEVER DEPLOYED ON OUR 2002 HYUNDAI SANTA FE. WE REPORTED THIS INCIDENT TO HYUNDAI AND THEY SENT AN INDEPENDENT COMPANY OUT TO INVESTIGATE. A FEW WEEKS LATER WE RECEIVED A LETTER FROM HYUNDAI TELLING US THE AIRBAGS WERE OPERATIONAL AND MY HUSBAND NEEDED TO USE HIS BREAKS IN ORDER FOR THE AIR BAGS TO DEPLOY. THIS IS RIDICULOUS WHAT ARE AIR BAGS GOOD FOR WHEN YOU GET INTO AN ACCIDENT WHERE YOU DON'T HAVE ANY TIME TO REACT. THIS ISN'T THE FIRST TIME OUR HYUNDAI VEHICLE'S AIRBAGS DID NOT DEPLOY. IN 2001, I WAS IN A 65 MPH FRONTAL CRASH WITH A GUARD RAIL ON THE INTERSTATE IN MY 2000 HYUNDAI TIBURON. WHEN I CALLED HYUNDAI THEY TOLD ME I SHOULD HIT THE GUARD RAIL AT A CERTAIN ANGLE. WHAT ANGLE OTHER THAN STRAIGHT ON WILL DEPLOY THE AIRBAGS? I DID NOT PURSUE THE MATTER, WHICH I REGRET NOT DOING BUT KNOWING THAT ANOTHER HYUNDAI VEHICLE WE OWN HAS AIRBAG DEPLOYMENT ISSUES I AM AFRAID AS I OWN ANOTHER HYUNDAI VEHICLE. I ASKED HYUNDAI TO INSPECT THE SAFETY OF MY 2006 SONATA BUT THEY HAVE REFUSED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10262645March 21, 2009
STRUCTURE:FRAME AND MEMBERS
I PURCHASED A 2002 HYUNDAI SANTE FE IN SPRING 2007. I HAVE HAD NO PROBLEMS WITH UNTIL TWO DAYS AGO I BEGAN TO FEEL THE CAR WHEEL JERK ON THE FREEWAY. I BROUGHT THE CAR HOME AND ASKED MY BOYFRIEND TO DRIVE THE CAR AND SEE HOW HE FELT IN IT. THAT NIGHT ON HIS WAY TO WORK AS HE WAS EXITING THE FREEWAY THE TIRE POPPED OFF. WHEN THE CAR WAS TOWED TO THE CAR STORE THE MECHANIC SAID THE TIRE POPPED OFF DUE THE FRONT SUBFRAME BEING ROTTED AND RUSTED OUT. TO CORRECT THE PROBLEM WILL BE $3400. NO ONE WAS INJURED. HOWEVER DURING THESE TOUGH ECONOMIC TIMES I CAN BARELY MAKE ENDS MEET. MY FAMILY HAS NO TRANSPORTATION TO SCHOOL OR WORK. GRANTED THAT I RECEIVE THE JOB OFFER FROM A COMPANY I RECENTLY INTERVIEWED WITH I WILL BE UNABLE TO ACCEPT FOR I HAVE NO TRANSPORTATION TO GET THERE. I NOTICE THAT HYUNDAI HAS THIS PROBLEM WITH MANY OF ITS CARS WHAT'S THE DEAL WITH THEIR QUALITY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261519March 11, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. THE CONTACT NOTICED THAT THE VEHICLE DROVE ABNORMALLY ROUGH AND THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. ON ONE OCCASION, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED IMMEDIATELY. SHE TOOK THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS, BUT THEY WERE UNABLE TO SUCCESSFULLY IDENTIFY THE CAUSE OF THE FAILURE AND PROVIDE A SUFFICIENT REMEDY. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 112,000 AND CURRENT MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246611October 24, 2008
SUSPENSION:REAR
WE FOUND THAT BOTH REAR TRAILING ARMS WE COMPLETELY RUSTED THROUGH. WE HAD TO GET THEM BOTH REPLACED BY THE DEALER FOR $650 A PIECE. THE OLD PARTS WERE DISCARDED BY THE HYUNDAI DEALER. THE DEALER THINKS THIS IS NORMAL WARE AND TARE ON AN 2002 VEHICLE. THE PROBLEM THAT I HAVE IS THAT THE REAR TRAILING ARMS ARE A MAJOR SUSPENSION COMPONENT. FIFTY PERCENT OF THE VEHICLE WEIGHT RESIDES ON THESE COMPONENTS. HYUNDAI SHOULD HAVE BUILD THEM WITH HIGHEST QUALITY IN MIND. MY OPINION THE REAR TRAILING ARMS SHOULD HAVE LASTED LONGER THEN THE FENDER ON THE CAR. THEIR WAS NO EVENT LEADING UP TO THE SUSPENSION PROBLEM. ONE DAY THE CAR FELT LIKE THE WHEEL ALIGNMENT WAS OUT. THE VEHICLE WAS VERY HARD TO HANDLE ON THE ROAD. WE THEN ARRANGED FOR THE CAR TO GET A WHEEL ALIGNMENT. THEY SAID THAT THEY COULDN'T DO A ALIGNMENT BECAUSE THEIR IS A SUSPENSION PROBLEM WITH THE REAR TRAILING ARMS. THEY ALSO INFORMED US THAT THE CAR IS NOT SAFE AND TO BRING IT TO A DEALER TO GET FIXED. I FEEL THIS COULD HAVE BEEN A FATAL ACCIDENT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244675October 7, 2008
POWER TRAIN:MANUAL TRANSMISSION
I BOUGHT A 2002 HYUNDAI SANTA FE, STANDARD 5-SPEED. SINCE THAT TIME I HAVE HAD TO REPLACE THE CLUTCH TWICE. NOW I AM REPLACING IT AGAIN AS IT WAS DAMAGED BY THE FLY WHEEL. A NEW FLY WHEEL COSTS $1500.00. I HAVE MADE EXTENSIVE EFFORTS TO FIND A USED ONE. MOST OF THE SALVAGE YARDS TELL ME THAT THEY DON'T HAVE ONE BECAUSE IT IS A FREQUENT PROBLEM AND EVERYONE IS LOOKING FOR ONE. MY MECHANIC TELLS ME MOST FLY WHEELS ARE MOUNTED TO THE ENGINE AND DON'T HAVE THIS PROBLEM. ALSO MOST FLY WHEELS COST UNDER $100.00, SO MOST WARRANTIES DO NOT COVER THE FLY WHEEL. IT SEEMS THIS IS A MANUFACTURING PROBLEMS SINCE IT HAPPENS FREQUENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235032July 20, 2008
VISIBILITY
THE FAN SPEED SWITCH FOR THE BLOWER MOTOR INSIDE THE VEHICLE HAS FAILED FOR THE SECOND TIME. IT FIRST STARTED A WEEK BEFORE CHRISTMAS IN DECEMBER OF 2007, I CAME OUT OF THE STORE STARTED THE CAR AND THE BLOWER WOULDN'T CAME ON FOR THE HEATER. I HAD TO JIGGLE THE SWITCH FOR THE FAN SPEED CONTROL TO GET THE BLOWER TO COME ON, IT WORKED FOR AWHILE, BUT IT FAILED COMPLETELY. I HAD NO WARNING AT ALL, THE FAN SPEED BLOWER SWITCH JUST STOPPED WORKING. I WENT TO THE DEALER AND BOUGHT THE PART FOR $20.57, IT WAS WORKING FINE AND THEN ON 7/19/2008 I CAME OUT OF THE STORE STARTED THE CAR, I ENGAGED THE AIR CONDITIONER AND IT HAPPENED AGAIN. NOW I AM GOING TO HAVE TO GO BACK TO THE DEALER AND BUY THIS PART AGAIN. I CANNOT UNDERSTAND HOW A SIMPLE FAN SPEED CONTROL SWITCH CAN FAIL IN 7 MONTHS. IT IS VERY ANNOYING TO GO THROUGH THIS. I HOPE THAT HYUNDAI CAN HELP ME WHEN I GO BACK TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233460July 7, 2008
ENGINE AND ENGINE COOLING
THERE WERE NO EVENTS LEADING UP TO THE FAILURE. IT WAS SUDDEN, AND CAUSED COMPLETE SHUT DOWN OF THE ENGINE ON A BUSY HIGHWAY DURING A BUSY TIME OF DAY. WE WERE TOLD BY HYUNDAI THAT THE 6 CYLINDER HAS A RECALL AGAINST THE CRANKSHAFT POSITION SENSOR, BUT THE 4 CYLINDER WHICH WE OWN DON'T HAVE THE RECALL, YET THE SAME PART FAILED CAUSING THE SAME ENGINE SHUTDOWN. I SEE THE 6 CYLINDER RECALL ON YOU WEBSITE. SO FAR, AS OF THE TIME OF WRITING THIS EMAIL AND A WEEK OF THE CAR IN THE HYUNDAI DEALERSHIP, THERE HAS BEEN NO REPAIR, AND MY MOM IS STILL WITHOUT A CAR. THEY ARE MAKING HER PAY THE LABOR CHARGE FOR THE REPAIR, AND CONTINUE WITH EXCUSES AS TO WHY THE CAR HASN'T BEEN FIXED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231538June 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WITH REGARDS THE TRANSMISSION OF THE SUV HYUNDAI SANTA FE 2002 AND IT HAS BEEN 4 WEEKS STILL ON THE DEALER SHOP AND NO EXTRA RENTAL CAR PROVIDED AFTER 4 WEEKS THAT'S BEEN,JUST WANTS TO FIND OUT IF IT PART OF THE RECALL VEHICLE. IF WE DIDN'T NOTICE ANYTHING , WHO KNOWS COULD IT HAPPEN IF WE'RE DRIVING ON THE HIGHWAY AND THE TRANSMISSION START TO FALL OUT. PLEASE LET US KNOW IF THIS CONSIDER AS A RECALL, THANK YOU ... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229660June 2, 2008
ENGINE AND ENGINE COOLING
MY 2002 HYUNDAI SANTA FE STALLED IN THE MIDDLE OF TRAFFIC SEVERAL TIMES. I TOOK IT TO THE DEALERSHIP AND EXPLAINED WHAT HAPPENED. THEY CALLED ME AND SAID I HAVE A BAD CRANKSHAFT POSITIONING SENSOR. I NOTICED THAT THERE WAS A RECALL FOR 2002 SANTA FE FOR THIS SAME PROBLEM. BUT WHEN I TOLD THEM THAT , THEY RESPONDED WITH MY VIN # NOT BEING ATTACHED TO A RECALL. I AM VERY UPSET ABOUT THIS. I FEEL THIS IS A HUGE SAFETY CONCERN, WHAT IF SOMETHING BAD HAPPENED DURING TRAFFIC WHEN MY CAR STALLED. THE COMPANY SHOULD WARRANTY THIS ISSUE, BUT THEY WON'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229227May 29, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 HYUNDAI SANTA FE. ON MAY 27, 2008, WHILE DRIVING BETWEEN 1-20 MPH, THE ABS LIGHT ILLUMINATED AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO AVOID CRASHING SEVERAL TIMES BY APPLYING THE HAND BRAKE. ON JUNE 17, 2005, SHE TOOK THE VEHICLE TO THE DEALER FOR NHTSA CAMPAIGN ID NUMBER 04V131000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE); HOWEVER, THEY COULD NOT DUPLICATE THE FAILURE IN THE 2002 MODEL. THE MANUFACTURER ADVISED HIM TO TAKE THE VEHICLE BACK TO THE DEALER FOR A DIAGNOSIS. THE CONTACT WILL TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 50,744 AND CURRENT MILEAGE WAS 115,864.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227080May 8, 2008
TIRES
THE TIRES ON OUR VEHICLE ARE FAILING. THEY ARE PROSPECTOR BRAND TIRES, SIZE 225 70 16; DOT BF 5CF9CC 4404 (3 TIRES) AND DOT BF 5CF9CC 3604 (1 TIRE). IN THE 3 YEARS WE HAVE OWNED THESE TIRES WE HAVE ALWAYS HAD DIFFICULTY KEEPING THEM BALANCED. THE TIRES HAVE LESS THAN 20,000 MILES ON THEM, AND HAVE SIGNIFICANT TREAD LIFE REMAINING. OVER THE YEARS WE HAVE HAD TO REBALANCE THEM FREQUENTLY (ABOUT 7 TIMES, MOST RECENTLY LESS THAN 1000 MILES AGO). AT THE LAST BALANCING, THE MECHANIC SAID THAT THERE WERE BULDGES APPEARING IN THE TIRES, INDICATING TO HIM THAT THE TIRES WERE EXPERIENCING MULTIPLE PLY SEPARATIONS. NOW, ONCE AGAIN, THE TIRES ARE SHIMMYING ALMOST UNCONTROLLABLY AT EXPRESSWAY SPEED; LESS SO AT SPEEDS BELOW 40 MPH, BUT STILL SHAKING. USING THE INTERNET, I FOUND THAT PROSPECTOR TIRES HAD BEEN RECALLED BY THEIR MANUFACTURER, BF GOODRICH, ONCE BEFORE. I CALLED BF GOODRICH (AT 1-877-788-8899) AND WAS TOLD THEY HAD ABSOLUTELY NO INFORMATION ON THE PROSPECTOR TIRES, OTHER THAN THAT THEY WERE MANUFACTURED IN THE SAME PLANT THAT MAKES BF GOODRICH TIRES. THE CUSTOMER SERVICE REPRESENTATIVE CHECKED SEVERAL TIMES WITH HER SUPERVISOR, RETURNING EACH TIME SAYING THAT BF GOODRICH HAD NO RESPONSIBILITY AT ALL RELATING TO THESE TIRES OR THIS ISSUE. I BELIEVE THESE TIRES ARE UNSAFE TO USE AND WILL BE REPLACING THEM WITHIN A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218074February 14, 2008
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
HI I WENT TO MY HYUNDAI DEALER TODAY FOR WHAT APPEARED TO BE A RE-OCCURRING FLUID LEAK ON THE TRANSFER CASE SEAL, FRONT PASSENGER SIDE OF THE VEHICLE. I WAS TOLD THIS TIME THAT THE LEAK WAS CAUSED BY A VENT TUBE LOCATED AT THE TRANSFER CASE. THE TECHNICAL SERVICE BULLETIN REFERENCED BY THE SERVICE ADVISOR STATES THAT THE FLUID WILL ONLY APPEAR DURING VERY COLD TEMPERATURES. THIS SEEMS TO BE WHAT IS HAPPENING RIGHT NOW ,WITH MY VEHICLE. MY ISSUE IS THAT IN ORDER TO STOP THIS FLUID LEAK,THE DEALER TELLS ME THAT THE TRANSFER CASE VENT TUBE NEEDS TO BE REPLACED WITH A REDESIGNED UNIT. I AM ALSO TOLD THAT THIS NEW UNIT WILL NOT BE REPLACED UNDER THE POWER TRAIN WARRANTY. I ASKED WHY NOT?? IF THIS IS A DESIGN FLAW ON HYUNDAI'S PART ,HYUNDAI SHOULD RECALL THE AFFECTED VEHICLES AND INSTALL THE NEW VENT TUBE UNIT AT THERE COST,NOT THE CONSUMERS'. I WOULD LIKE TO KNOW WHY I SHOULD HAVE TO PAY $224.32 PARTS AND LABOR TO CORRECT AN ISSUE THAT IS DEFINITELY A DESIGN FLAW THAT OCCURRED FROM HYUNDAI. PLEASE RESPOND ACCORDINGLY KENNETH JOHN BASTA *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216888February 4, 2008
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL, SEAT BELTS
ON 2/2/08, I PURCHASED A REPLACEMENT SEAT BELT ASSEMBLY FOR MY 2002 HYUNDAI SANTA FE FROM BUTLER HYUNDAI (INDIANAPOLIS, IN. 317-848-4200). LABEL ON BELT STATES: SEAT BELT PART NO. 89810-26 500 YD, DATED 11/09/06. THE SEAT BELT DID NOT COME WITH ANY INSTALLATION INSTRUCTIONS. I ASKED ANGELA, AT THE PARTS DESK, WHERE THEY WERE. SHE SAID SHE DID NOT KNOW. I MENTIONED THAT ACCORDING TO THE NHTSA, ALL SEAT BELT ASSEMBLIES ARE REQUIRED TO COME WITH INSTRUCTIONS. I ASKED FOR THE SUPERVISOR. SHE CAME BACK AND SAID THAT THE SUPERVISOR WAS BUSY, AND HE WAS NOT AWARE OF WHAT I WAS TALKING ABOUT. I ASKED IF THERE WAS SOMETHING IN THE SERVICE CENTER THAT SHE COULD GIVE ME, OR MAKE A COPY OF FOR ME. SHE SAID NO. SHE SAID I COULD GO TO HYUNDAI ONLINE, OR CALL TECHNICAL SUPPORT. SHE DID NOT GIVE ME A PHONE NUMBER OR WEB SITE INSTRUCTIONS. BEFORE PURCHASING THE SEAT BELT, I SPOKE TO CLAUDIA KOVELL OF NHTSA (PHONE: 202-366-5293). SHE STATED THAT TO BE IN COMPLIANCE, ALL SEAT BELT ASSEMBLIES NEED TO COME WITH INSTRUCTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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