Hyundai Santa Fe Complaints (2011)

181 consumer complaints on file.

#10945878January 17, 2017
ELECTRICAL SYSTEM
DIRECTIONAL WAS BLINKING FAST AND WAS NOT ON THEN SMOKE CAME FROM STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938643December 29, 2016
ENGINE, VEHICLE SPEED CONTROL, STEERING
2011 HYUNDAI SANTA FE STALLS, LOSES POWER, WILL NOT ACCELERATE, GIVES NO WARNING. THIS COULD CAUSE A MAJOR ACCIDENT AND MULTIPLE DEATHS. THIS HAPPENS SUDDENLY WHILE DRIVING ALONG CITY STREETS AND HIGHWAYS AND WHILE TURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934330December 10, 2016
ELECTRICAL SYSTEM
CENTER INFORMATION CONSOLE (RADIO/NAVIGATION) CONSOLE SCREEN IS BLACK IN COLD WEATHER UNTIL IT THAWS OUT. MAKE RADIO AND NAVIGATION UNUSABLE UNTIL IT THAWS. THIS IS A SAFETY ISSUE BECAUSE IF SOMEONE IS TRAVELLING AND THE CAR GETS COLD THEY'LL BE UNABLE TO NAVIGATE. IMAGINE GETTING UP FOR AN EMERGENCY TO GO SOMEWHERE AND THE SCREEN IS BLACK PREVENTING YOU FROM TRAVELLING OR YOU'RE TRAVELLING AND STOP FOR A REST AND THE VEHICLE GETS COLD PREVENTING YOU FROM CONTINUING UNTIL IT THAWS OUT. IF SOMEONE HAD AN EMERGENCY AND NEEDED TO FIND A HOSPITAL OR IN CASE OF DIABETIC NEEDED TO FIND SOMEWHERE TO EAT AND THEY COULDN'T BECAUSE THE NAVIGATION SCREEN WAS FROZEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925438November 10, 2016
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE FLUID WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR BRAKE CALIPERS FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V613000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925456November 10, 2016
STEERING
I PURCHASED THIS CAR BRAND NEW, AND I HAVE BEEN HAVING PROBLEMS FROM THE BEGINNING. I WAS TOLD AT FIRST THAT IT WAS A DEFECTIVE AUTOMATIC STARTER WHICH WAS REMOVED, AND WAS NEVER REPLACED FOR FEAR OF EXPERIENCING SUCH AN EPISODE. I WOULD BE DRIVING, AND SUDDENLY THE CAR WILL SHUT OFF. I WOULD HAVE PEOPLE HONKING, AND CURSING AT ME FOR ALMOST CAUSING AN ACCIDENT. SEVERAL TIMES I HAD TO SWERVE TO AVOID HITTING PEDESTRIANS WHEN THE CAR STALLS. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP WITH NO AVAIL, BECAUSE THE PROBLEM DOES NOT HAPPEN WHEN THEY HAVE THE CAR. I ONLY DRIVE THE CAR FOR SHORT DISTANCES FOR FEAR OF GETTING STUCK ON THE HIGHWAY ETC. RECENTLY MY SON BORROWED MY CAR AND WAS ALMOST KILLED ON THE ROAD WHEN THE CAR STALLED WITH HIM. LUCKILY, HE WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. NEEDLESS TO SAY, HE REFUSED TO DRIVE THE CAR BACK HOME FOR FEAR OF LOSING HIS LIFE. I DO NOT WANT TO SELL THIS CAR KNOWING THE DANGERS IT CAN CAUSE, AND I KNOW THAT THE DEALER WILL NOT GIVE ME MUCH FOR IT AT THIS POINT. THIS PROBLEM NEEDS TO BE ADDRESSED ESPECIALLY IF THERE WERE ANY ACCIDENTS OR DEATHS INVOLVING SANTE FES. THE SPEED OF THE VEHICLE WOULD VARY FROM 10 TO 35 MILES IN THE CITY, SOMETIMES IT HAPPENED WHILE DRIVING STRAIGHT, OR WHILE TURNING A CORNER. IT HAS BEEN THE CASE IN ANY WEATHER WITH MY LAST INCIDENT OCCURRING ON 10/11/16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905162September 10, 2016
ENGINE
MULTIPLE TIMES THE ENGINE JUST SHUTS OFF. THIS HAS HAPPENED AT IDLE AND AT SPEED. FULL LOSS OF POWER, ALL LIGHTS ON DASH ILLUMINATE, LOUD BANG WHEN AT SPEED. IF YOU PUT IN NEUTRAL AND RE-ENGAGE IGNITION CAR WILL START. THIS HAS HAPPENED MULTIPLE TIMES. LAST WAS 9/6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872872June 6, 2016
STEERING
I NOTICED MY STEERING WHEEL HAD PLAY IN IT AND WHEN BRAKING WOULD SEVERLY SHAKE.. TOOK TO HYUNDAI DEALER AND THEY STATED I NEEDED A COUPLER AND INTERMEDIATE SHAFT AND BOLTS TO BE REPLACED. MY VEHICLE HAS ROUGHLY 77,000 MILES.I HAD TO PAY FOR REPAIR SINCE THIS WAS A SAFETY ISSUE. NOW THERE IS A RECAL REGARDING POWER STEERING. I HAVE HAD THIS CAR FOR OVER 2 YEARS WITH NOTHING BUT SAFTEY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794672November 18, 2015
VEHICLE SPEED CONTROL, STEERING, UNKNOWN OR OTHER
WHILE DRIVING AT A RATE OF LESS THAN 5-10 MPG IN HEAVY TRAFFIC ON THE 105 WEST FREEWAY. THE CAR SUDDENLY LOST POWER STEERING ABILITIES AND ALL POWER IN THE VEHICLE WITHOUT NOTIFICATION LIGHTS OR ANY OTHER STRANGE PECULIARITIES. BOTH THE CHECK ENGINE AND OIL LIGHTS WENT ON. I MANAGED TO PULL OVER WITH WHATEVER RESIDUAL POWER REMAINING AS NOT TO IMPEDE TRAFFIC BUT IT WAS A TERRIFYING STRUGGLE. THE GEARS WERE ALSO LOCKED AND UNABLE TO SHIFT. I TURNED OFF THE IGNITION AND RESTARTED THE CAR. ALL THE LIGHTS ON THE DASHBOARD CLEARED AND THERE ARE NO DIAGNOSTICS ON THE COMPUTER THAT REFLECT THIS PROBLEM. IT IS UNKNOWN WHAT IS CAUSING THE ISSUE. MONTHS PRIOR (6 MONTHS) I WAS DRIVING AT A HIGHER RATE OF SPEED (APPROX 30 MPH) ON THE SAME FREEWAY, EARLY MORNING, AND THE SAME PROBLEM ALSO HAPPENED. THIS COULD HAVE CAUSED ME TO BE REAR ENDED BADLY OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789431November 9, 2015
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
IN OCTOBER OF THIS YEAR, MY 2011 HYUNDAI SANTA FE LOST ALL ACCELERATION AND THE MALFUNCTION LIGHT CAME ON WHILE I WAS IN THE LEFT LANE OF A MAJOR HIGHWAY GOING THE SPEED LIMIT OF 70 MPH. I WAS ABLE TO PULL OVER TO THE RIGHT AND GET TO SAFETY, BUT IT WAS A VERY DANGEROUS SITUATION AND I AND MANY OTHERS COULD HAVE BEEN KILLED. THE SAME THING HAPPENED IN 2012 AND THEY SUPPOSEDLY FIXED IT. SINCE THE FIRST INCIDENT, THERE HAVE BEEN A COUPLE OF RECALLS DEALING WITH THIS ISSUE. I THINK IT DEALS WITH THE THROTTLE BODY AND THE IDLE SYSTEM. OBVIOUSLY IT IS STILL A VERY DANGEROUS CAR TO DRIVE. I BELIEVE YOU NEED TO INVESTIGATE THIS BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785369October 22, 2015
ENGINE
WHILE DRIVING THE MOTOR LOCKED UP WITH NO WARNING. NO OIL LEFT IN THE PAN BUT NO LIGHTS CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784984October 21, 2015
WHEELS
DURING MAINTENANCE I WAS INFORMED THAT MY REAR TIRES WERE DRY ROTTED. IS THIS A SAFTY PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781147October 9, 2015
AIR BAGS, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT AFTER DEPRESSING THE BRAKE PEDAL, THE VEHICLE EXPERIENCED A PERIOD OF UNINTENDED ACCELERATION. AS A RESULT, THE CONTACT CRASHED INTO A BRICK WALL. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V113000 (EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BURNS FROM THE AIR BAG AND A NECK INJURY WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE. UPDATED 01/12/16*LJ UPDATED 4/18/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10774931September 23, 2015
ENGINE, FUEL/PROPULSION SYSTEM
ON 3 SEPARATE OCCASIONS MY VEHICLE WOULD REV UP THE RPM'S AND THEN SLOW WAY DOWN AND VEHICLE PAUSED FOR ABOUT 5-10 SECONDS THEN REENGAGED. ALSO, THE ENGINE SEEMS ACCELERATES AND SLOWS DOWN ON ITS OWN, DOESN'T FEEL LIKE TAKING FUEL AT TIMES. MY COMPLAINT SOUNDS SIMILAR TO NHTSA ID# 10744564, HOWEVER, MY VEHICLE DID NOT MAKE A LOUD SOUND FROM UNDERNEATH. I HAVE HAD MY 60000 MI SERVICE COMPLETED AND ISSUE PRESENTED AFTERWARDS. LUCKILY, THESE 3 INCIDENTS HAPPENED ON LOW VOLUME TRAFFIC STREETS. I HAVE HAD SERVICE AFTER AT DIFFERENT HYUNDAI DEALERS WITHOUT EXPLANATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761243September 3, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. WHEN STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT FLICKERED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE WIRING WAS RECONNECTED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,500. MA 10/15/2015 THE CONSUMER STATED THE PASSENGER SEAT BELT ASSEMBLY WAS REPLACED. UPDATED 01/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746565August 5, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE WAS MAKING AN ABNORMAL NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,759.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744564July 29, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 HYUNDAI SANTA FE. WHILE DRIVING AT HIGH SPEEDS, THERE WAS A SUDDEN INCREASE AND SUDDEN DECREASE IN ENGINE RPMS. THE CONTACT STATED THAT THE ELECTRICAL FUNCTIONS OF THE VEHICLE FAILED AND A LOUD NOISE EMITTED FROM UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT THE ENGINE STALLED BRIEFLY, BUT WAS ABLE TO RESUME NORMAL OPERATION. WHILE DRIVING AT LOW SPEEDS, THE FAILURE RECURRED; HOWEVER, THE ENGINE STALLED COMPLETELY. THE CONTACT MANEUVERED TO THE EMERGENCY LANE AND WAS ABLE TO RESTART THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED FOR HESITATION OF THE MOTOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736102July 23, 2015
EXTERIOR LIGHTING
THE LOW BEAM HEAD LIGHTS HAVE A VERY SHORT RANGE. THERE IS A DEFINITE HORIZONTAL CUT OFF JUST A FEW FEET OFF THE GROUND. ANY THING ABOVE THE CUT-OFF LINE IS NOT ILLUMINATED AT ALL, NIGHT VISIBILITY IS FAR TOO SHORT JUST A FEW FEET BEFORE THE CAR. DIFFICULT TO SEE PEOPLE CROSSING THE ROAD AT NIGHT OR ANY OBJECTS, CREATING A VERY UNSAFE SITUATION. EXAM OF THE HEAD LAMP ASSEMBLY REVEALS A DEFINITE CUT-OFF OF THE UPPER PART OF THE REFLECTOR CONE, REDUCING THE AVAILABLE LIGHT. THE HIGH BEAM CONE IS ROUND, HAVING NO SUCH CUT-OFF. DEALER COULD NOT CORRECT BECAUSE IT IS A DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715867May 10, 2015
STRUCTURE:BODY, SUSPENSION
PURCHASED 2011 SANTA FE W/ 29000 MILES ON 5/15/2015. NOTED EXCESSIVE RUST ON REAR SUSPENSION AND FRAME COMPONENTS, PARTICULARLY AT WELD JOINTS AND ON SUSPENSION MEMBERS - TO THE EXTENT THAT I AM CONCERNED ABOUT VEHICLE SAFETY. HAD VEHICLE INSPECTED AT TWIN CITY HYUNDAI IN KNOXVILLE AND RECEIVED EVASIVE ANSWER ABOUT HOW IT WAS A NEW YORK CAR AND THAT THE LEVEL OF CORROSION WAS BASICALLY TO BE EXPECTED. NO OFFER TO CONDUCT ANY REPAIR WORK. VEHICLE IS IN WARRANTY AND HAS BEEN METICULOUSLY CARED FOR IN ALL RESPECTS (INTERIOR, ENGINE BAY, AND OTHER BODY WORK IS EXCELLENT). I GREW UP IN COLORADO AND HAVE NEVER SEEN CORROSION THIS EXTENSIVE ON ANY VEHICLE AND DO NOT FIND THE DEALER RESPONSE ACCEPTABLE. CORROSION RESISTANCE PREPARATION DURING MANUFACTURE APPEARS TO BE INADEQUATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703436April 2, 2015
SUSPENSION
2011 HYUNDAI SANTA FE GLS (ALL WHEEL DRIVE) 2.4L ENGINE. MILEAGE = 61,339 TRAVELING AT APPROX. 40 MPH ON A SECONDARY PAVED ROAD THE EVENING OF 3/31/2015, HEARD A LOUD BANG AND GRINDING NOISE ORIGINATING FROM THE FRONT PASSENGER SIDE OF VEHICLE. IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT THE VEHICLE. FOUND THAT THE PASSENGER SIDE FRONT COIL SPRING BROKE NEAR THE BOTTOM OF THE SPRING, WHICH ALLOWED THE SPRING TO FALL DOWN AROUND THE STRUT AND COME INTO CONTACT WITH THE INSIDE AREA OF THE PASSENGER SIDE FRONT TIRE. SPRING HAD TO BE REPLACED AT OUT OF POCKET COST BECAUSE VEHICLE IS JUST OVER THE 60,000 MILE WARRANTY LIMIT. CALLED HYUNDAI AND THEY STATED THAT THERE WAS NO ACTIVE RECALL FOR BROKEN COIL SPRINGS ON THE 2011 SANTA FE MODELS. HYUNDAI WOULD NOT COVER THE PARTS/LABOR TO REPAIR THIS PROBLEM EVEN AS A GOOD FAITH EFFORT BECAUSE THE VEHICLE WAS 1,339 MILES PAST THE WARRANTY LIMIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672107March 9, 2015
POWER TRAIN
2011 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARDS TO VEHICLE VIBRATION ISSUES. *SMD THE DEALER DETERMINED THE REAR COUPLER WAS BROKEN. IT WAS REPLACED. HOWEVER, THE VIBRATION CONTINUED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY FOUND THE FRONT AXLE WAS BROKEN AND IT WAS REPLACED. THE VIBRATION CONTINUED. THE DEALER BELIEVED THE CENTER DRIVE TRAIN NEEDED TO BE REPLACED*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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