Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11570093February 5, 2024
SERVICE BRAKES
Brakes locked up on me driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568330January 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Burning smell and smoke. No oil leak. Car will not start. I do not have another vehicle to use. I have 2 young children
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567951January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2013 Hyundai Santa. The contact received notification of NHTSA Campaign Number 23V651000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated while driving at 72 MPH, there was a strong smell coming from the vehicle. The contact pulled over but did not see anything and continued driving. No warning lights illuminated. However, the smell became stronger so the contact drove the vehicle to a soccer field where there were no other vehicles to leave and return with a mechanic. As the contact walked away, while the vehicle was parked, a passerby informed the contact the vehicle was on fire. Per the contact, smoke, and flames were coming from underneath the vehicle. No one was injured during the fire and the vehicle was destroyed. The vehicle was towed to CoPart. The fire department was notified and extinguished the fire. A fire department and police report was filed. The manufacturer was made aware of the failure however stated there was no fix. The approximate failure mileage was 145,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11566409January 19, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
The ABS sensor failed on my vehicle, causing it to no longer accelerate past 20 mph on the highway. This put my safety at risk, as well as my passengers and others on the road because it happened suddenly while I was on the highway. My car could no longer accelerate suddenly while all cars around me were traveling at high speeds. The ABS light came on my dash, as well as the traction control and incline warning. I can no longer drive my vehicle so it has not been inspected yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566067January 17, 2024
ELECTRICAL SYSTEM
Hyundai has not yet come up with a remedy. There is conflicting information about whether car is drivable considering fire can occur while in operation. I have read some information to suggest it can be driven until ABS warning light comes on however that information is not included in recall notice. Would NHTSA be able to confirm we can drive the vehicle if ABS light is not on? Have contacted Hyundai and there is still no remedy. No offer of compensation, buy back or loaner. Note while we can park our vehicle outside, it is not at all reasonable to suggest it be parked away from buildings. That suggests we could be held liable if the car catches fire and nearby structures catch fire. Cars would have to be parked in a field or vacant lot somewhere far and away from any home or business, rendering the vehicle not usable. I noticed there was a recall issued in 2022 for THE SAME DEFECT but affecting a smaller number of vehicles. So this ABS electrical issue has been in effect in actuality, since 2022. How long does a manufacturer have to find the remedy and repair a vehicle once a recall is issued? I do not feel safe driving my vehicle nor having parked in front of my home and in my neighborhood. The local dealership and Hyundai customer service has told me it’s OK to drive the car but again, I don’t find that information anywhere in the notice. If that were the case, wouldn’t the notice say so? Oh - I was going to sell my car to replace it and no one wants to buy it in light of this recall. Help? Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566171January 17, 2024
UNKNOWN OR OTHER
The Key Fob and Door Touch Sensors will not operate when outside temperatures are cold. I have to use the Manual Key to unlock & lock my doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565759January 16, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565523January 15, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My wife and I are the owners of a 2013 Hyundai Santa Fe Sport VIN [XXX] . In September of 2023 we received a recall notice on this vehicle - NHTSA RECALL NUMBER 23V-651; HYUNDAI RECALL NUMBER 251 dated September 22, 2023. Since receiving this notice I have checked numerous times with our local dealership and online with Hyundai to see if there is any progress on this recall. As of January 15, 2024 there is no change in the status of this recall. I am disappointed that no remedy is available. Beyond the safety issues, we have been parking our car outside as directed and as a result, our vehicle, which has always been garaged, is now subject to weather risks as well as the very real risk (in our area) of pests damaging the wiring and other parts. If there is anything that NHTSA can do to spur some action on the resolution of this recall, I would greatly appreciate it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565146January 12, 2024
POWER TRAIN, ENGINE
Please see attached document for detailed description of a Hyundai dealership refusing to fix a hazardous to drive 2013 Hyundai Santa Fe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564176January 8, 2024
SERVICE BRAKES
NHTSA Recall Number23V651000 - I was told this issue would be fixed by November 2024. To date "no remedy has been identified" per Hyundai, however, the same thing happened in other vehicles with this manufacturer and a remedy has been implemented, the ABS brake module has been replaced. Hyundai is not following through with this. I am unable to drive my vehicle as it my spontaneously combust. I cannot drive my grandchildren in a vehicle that may catch on fire at any time. There is a remedy, replace the ABS break module. Hyundai is not doing this in a timely fashion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563998January 7, 2024
ENGINE
We have a 2013 hyundai santa fe and it has done the same thing that is described in the engine recall for the 2012 the bearings have worn out and now our engine is blown up at 120000 miles and every one that I have talked to has said the same thing they should be held responsible for this its the same engine same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563191January 2, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Caught on fire while driving, total loss unknown reason nor any warning. I stopped because of rotational noise to check tires, then car burst intimate flames. State troopers assisted and report filed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11562789December 31, 2023
POWER TRAIN, ENGINE
While driving on the interstate the vehicle suddenly shuddered and immediately died, dash lights were still on but all power was cut off. Cars around me were swerving to avoid hitting me from behind as well as avoiding cars in the inside lane. Thankfully able to coast to the narrow edge of the road without a grave incident. Restarted the car with a terrible metallic screetching noise and limp along the side of the interstate to the nearest off ramp.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562389December 28, 2023
STRUCTURE:BODY
The paint is peeling off, started a couple of years ago, but its getting worse and worse. I jsut read about this recall that was issued. Needed to know what can be done. The front is peeled, so i added a hood front end bra, and have peeling spots all around. I try to wash only with soft water so it will not peel as much. I added a picture of the front with the bra, but if needed i will send one without. This picture was sent to my insurance. "Hyundai Paint Peeling Recall Explained The Hyundai Paint Peeling Recall was issued in 2016 due to a defect in the exterior paint finish of certain Hyundai models. This defect caused the paint to peel or bubble on the affected vehicles, leaving them with an unsightly appearance. Affected models and years include the Santa Fe Sport (2013-2016), Sonata (2015-2016), Tucson (2011-2016), Elantra GT (2013-2016), and Azera (2012-2016)."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560816December 19, 2023
ENGINE, POWER TRAIN
I had lightly let off my gas pedal since I was driving down a slight decline/hill. Upon reaching the bottom of the decline, I pressed the gas pedal to maintain my speed, when I heard a loud noise from my engine; all the lights on the dash lit up; and my car lost all power. These items happened simultaneously and it was very sudden and unexpected as there were no prior warnings, indications, noises, or lights. The steering wheel locked up and I was unable to control the direction of my car. The brakes locked up and were unresponsive despite depressing them with both feet. I had no control of my car and I was completely at the mercy of my car and the road. The electrical system also failed. When my vehicle came to rest, nothing in the car worked. If a child, another vehicle, or animal was stopped in front of me or had pulled out in front of me, my car would have ran right into them. If I was on the hill and this happened, my car could have verved into the ditch and I could have been ejected. My car was towed to a local auto repair shop. The repair shop owner told me that Hyundai/Kai had issued a recall and he felt my engine failed for the same reason. I had my car towed to my Hyundai dealership where it sat for 4 months before they were able to assess it. I bought this car brand new in 2013 and maintained it for 9 years without a prior incident, problem or concern. It was a great vehicle that I was planning on giving to my daughter. My neighbor bought a Santa Fe because I raved about mine all the time. The vehicle is available for inspection, along with the auto shop repair owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559893December 13, 2023
STEERING
The contact owned a 2013 Hyundai Santa Fe. The contact stated that while driving at about 35 MPH, The steering wheel was seized on a winding road; the steering warning light had also appeared on the instrument panel. The vehicle began to veer to the right direction as the contact forcefully steered the vehicle back to the left direction to avoid hitting a fence. The vehicle then spun into the opposite side of the road before hitting a curb. Once the vehicle hit the curb, the vehicle flipped three times before the vehicle came to a halt. All air bags deployed during the accident. A police report was filed. The vehicle was initially towed to an independent mechanic but was later towed by her insurance for an investigation. All three passengers were taken to the hospital by a family member where they were treated for various injuries. One passenger sustained temporary ringing in both ears after the accident and the other passenger suffered temporary back pain. The contact sustained a head injury and a muscle strain to both their neck and back. The manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11558964December 7, 2023
STRUCTURE:BODY, SERVICE BRAKES, ENGINE
The vehicle caught fire while driving due to unknown cause. The vehicle was unable to break as smoke began coming into the vents. Car came to a stop and the flames were present underneath the vehicle before engulfing the entire hood. Vehicle has been deemed total loss by insurance.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557692November 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556133November 20, 2023
ENGINE, POWER TRAIN
Dealership verified several months ago that vehicle engine is burning oil (was initially informed of this issue about 6 months prior from a quick oil change business). In spite of documented evidence of oil changes every 3,000--5,000 miles since purchasing the new vehicle, claim filed with Hyundai for a new engine was denied (engine is 1 year past warranty). On 11/11/23, engine catastrophically failed traveling 70 mph on the interstate (loud "bang" from engine compartment followed by inability to accelerate; created hazard due to density of traffic and vehicle location in the passing lane). Was able to get vehicle to shoulder without incident. Check engine light was blinking. Had vehicle towed to Hyundai of Cookeville, TN. Since then, have struggled to get dealership to determine precise cause of engine failure. (Engine is available for inspection upon request.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555670November 17, 2023
SERVICE BRAKES
On July 26, 2023 the brakes totally failed on my 2013 Santa Fe Sport. I paid $$$ to have the brakes fully repaired. This week I received a Hyundai recall campaign notice 251 that suggested brakes might fail with a potential for resulting fire. This recall message prompted me to report my incident to Hyundai. Since it has been over 10 years, Hyundai says it has no responsibility. The issue for me was traffic safety to protect our loved ones and to avoid causing a serious accident or injury to others. I would Hyundai to be be responsible and pay for my brake repair and ensure its vehicle are safe and road worthy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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