Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#10548317October 17, 2013
STEERING, WHEELS
MY WIFE PURCHASES A NEW 2013 HYUNDAI SANTA FE 2T IN JUNE. SHE DOESN'T T DRIVE MUCH ON THE HIGHWAY. I JUST CAME HOME FROM BEING AWAY FOR A WHILE. DROVE THE CAR ON THE HIGHWAY. I THOUGHT SOMETHING WAS WRONG WITH IT. SO, I CAME TO THIS WEBSITE. FOUND OUT THIS IS A PROBLEM. CONTROL IS HORRIBLE. CAR DRIFTS FROM SIDE TO SIDE. YOU HAVE TO CONSTANTLY MOVE STEERING WHEEL TO KEEP THE CAR GOING STRAIGHT. IT'S LIKE IN THE OLD DAYS WHEN THERE IS PLAY IN THE STEERING WHEEL. NOT SAFE. CAR SHOULD NOT DRIFT EITHER WAY. SOMETIMES YOU OVER COMPENSATE TO BRING THE CAR STRAIGHT. I HAVE NEVER EXPERIENCED THIS WITH ANY CAR IN THE LAST 20 YRS I HAVE HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547921October 15, 2013
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE ENGINE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS HOWEVER, A TROUBLE CODE WAS NOT DETECTED FOR THE MALFUNCTION. THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE HAD SEIZED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547165October 7, 2013
STEERING
I JUST BOUGHT THIS CAR A COUPLE OF DAYS AGO. THE STEERING ON THIS CAR IS DANGEROUS! IT WILL NOT DRIVE IN A STRAIGHT LINE. READ ALL OVER THE INTERNET, THERE ARE NUMEROUS COMPLAINTS ON THIS SAME ISSUE. THIS IS A SAFETY ISSUE AND NEEDS A RECALL IMMEDIATELY. I HAVE TWO CHILDREN IN THE CAR WITH ME. THIS SCARES ME!! PLEASE, PLEASE, PLEASE GET A RECALL ON THE 2013 HYUNDAI SANTA FE SPORT IMMEDIATELY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546740October 4, 2013
STEERING, SUSPENSION
THIS VEHICLE WANDERS ALL OVER THE ROAD. WHENEVER THERE IS ANY WIND -- EVEN PASSING OTHER VEHICLES -- THE VEHICLE IS UNSTABLE. IN MY OPINION THIS CAR IS NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545457September 26, 2013
STEERING
WHILE DRIVING AT SPEEDS OF 45 MPH AND UP, THE VEHICLE WANDERS AND DRIFTS FROM SIDE TO SIDE. THIS IS VERY TIRING TO DRIVE AND REQUIRES CONSTANT ATTENTION. AT THE LOWER SPEEDS IT SEEMS TO WANDER MOSTLY TO THE LEFT SO YOU CONSTANTLY HAVE TO CORRECT TO THE RIGHT. DEALER HAS MADE SIX ATTEMPTS TO FIX WITHOUT SUCCESS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545395September 25, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS , THE ACCELERATOR PEDAL WOULD BECOME STUCK TO THE FLOORBOARD. IN ADDITION, THE VEHICLE WOULD LUNGE FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 12,060.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544985September 23, 2013
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2003 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, HE HEARD A STRANGE NOISE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE A FRAME WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543230September 12, 2013
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
STEERING FELT "WEIRD" FROM THE MOMENT I LEFT THE LOT WITH MY NEW CAR. TEST DRIVE ON A SIMILAR VEHICLE WAS FINE. THE CAR WANDERS ALL OVER THE ROAD, REQUIRES CONSTANT STEERING TO KEEP A STRAIGHT TRACK. MY 40 MILE TRIP HOME WAS SPENT FIGHTING THE WHEEL, NOT ENJOYING MY NEW CAR....WHICH I LOVE OTHERWISE. I WILL NOT KEEP THIS CAR IF THE STEERING CANNOT BE FIXED, OTHER DRIVER'S HAVE HAD THE SAME COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542442September 7, 2013
STRUCTURE:BODY
I WAS DRIVING TO WORK IN THE MORNING AND HEARD WHAT SOUNDED LIKE A SHOTGUN BLAST. IT TOOK A SECOND OR TWO TO GET MY BEARINGS BUT WHAT HAD HAPPENED WAS THE FORWARD PANE OF GLASS ON MY SUNROOF HAD EXPLODED. THERE WAS A FAIR AMOUNT OF GLASS ALL THROUGHOUT THE FRONT AND REAR SEATS OF THE INTERIOR BUT MOST OF IT HAD BLOWN OUT OF THE CAR. ALL BUT 2-3 INCHES OF GLASS AROUND THE PERIMETER HAD BLOWN OUT. THE TEMPERATURE WAS AROUND 65 F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537110August 25, 2013
ENGINE
I WAS AT A LIGHT, AS I LET GO OF THE BRAKE, I HEARD A LOUD CLANKING SOUND AND THE FRONT OF THE CAR SHOOK AND THE CAR IMMEDIATELY DIED. I TRIED TO RESTART, MADE THE SAME SOUND AND DIED. CALLED ROADSIDE AND HAD VEHICLE TOWED TO DEALERSHIP AFTER AN HOUR AND A HALF BEING STUCK AT A LIGHT/INTERSECTION. I WAS TOLD THE NEXT DAY THAT MY CAR SUFFERED A "CATASTROPHIC ENGINE FAILURE". NO CODES CAME UP. THEY DROPPED THE PAN AND SAID METAL PIECES FELL OUT! I WAS LIVID! I'VE ONLY HAD THE CAR LESS THAN A MONTH, ONLY ABOUT 1500 MILES AND THE ENGINE WENT OUT! THANK GOD, I JUST DROPPED THE KIDS OFF TO SCHOOL AND THE ROAD WASN'T SO BUSY AS TO CAUSE AN ACCIDENT. I HAD NO WARNINGS FROM STARTING THE CAR, NO MESSAGES FROM BLUE LINK. SERVICE MANAGER AT DEALERSHIP STATES I WOULD NOT HAVE RECEIVED ANY WARNING, BECAUSE IT HAPPENED QUICK WHICH IS WHY IT IS LABELED AS "CATASTROPHIC FAILURE". WHAT IF THIS HAPPENED WITH MY KIDS IN THE CAR, ON THE FREEWAY, OR TRAVELING? SO A REPLACEMENT ENGINE IS BEING ORDERED FROM SOUTHERN CALIFORNIA. I DON'T TRUST IT. I REPORTED IT TO CORPORATE, WHICH SENT TO REGIONAL OFFICE. AND I AM AWAITING A RESPONSE. I ORIGINALLY REQUESTED A REPLACEMENT VEHICLE BUT AFTER READING THE COMPLAINTS ON NHTSA, I WANT MY MONEY BACK. I DON'T TRUST THIS CAR ANYMORE, I DON'T FEEL SAFE AND I DON'T WANT THE THOUGHT IN THE BACK OF MY MIND THAT THERE COULD BE A CHANCE OF SOMETHING ELSE HAPPENING! MY HUSBAND IS DEPLOYED RIGHT NOW, AND WHAT I DESERVE IS SOME PEACE OF MIND AND NOT PUT MYSELF OR MY CHILDREN AT JEOPARDY OF A POSSIBLE REPEAT ENGINE FAILURE, CRACKED FRONT AXLE, ISSUES WITH ACCELERATION OR WHATEVER ELSE THAT CAN OCCUR THAT I'VE READ ON THIS SITE. THIS IS A DEFINITE SAFETY ISSUE AND SHOULD NOT HAVE TO WAIT FOR MORE COMPLAINTS TO DO SOMETHING ABOUT IT! PLEASE HELP ME RESOLVE THIS WITH GETTING MY MONEY BACK! A BRAND NEW CAR SHOULD NOT HAVE SUFFERED A CATASTROPHIC ENGINE FAILURE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535485August 15, 2013
SEATS
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, ALL OF THE SEATS VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT IT WAS A NORMAL OCCURRENCE FOR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535260August 14, 2013
ENGINE
WHILE DRIVING OUR 2013 HYUNDAI SANTA FE SPORT 4CYL. ON THE MASS. TURNPIKE, 200 MILES FROM HOME, THE ENGINE SUDDENLY STARTED TO RUN VERY ROUGH. MY SON BOUGHT THE CAR INTO THE RIGHT HAND LANE AND ONTO THE SHOULDER OF THE ROAD. THE CAR WAS TURNED OFF AS HE INVESTIGATED THE PROBLEM. NO DAMAGE WAS VISIBLE. AS THE CAR WAS RESTARTED, THE CHECK ENGINE LIGHT CAME ON. THE CAR CONTINUED TO RUN VERY ROUGH AND SHOOK. WITH THE ASSISTANCE OF THE MASS. STATE POLICE, THE CAR WAS REMOVED FROM THE TURNPIKE TO AWAIT ROADSIDE ASSISTANCE. THE CAR WAS TOWED TO A NEARBY HYUNDAI DEALERSHIP. THE FOLLOWING DAY THE SERVICE MANAGER CALLED TO SAY THAT THE PROBLEM HAS BEEN FOUND. A SPARK PLUG IN CYLINDER 2 HAD BROKEN, WITH THE BROKEN PIECE MISSING. THEREFORE, THE ENGINE HAS TO BE DISMANTLED AND INSPECTED FOR ADDITIONAL DAMAGE UNTIL THE LOOSE PART IS FOUND. WE ARE VERY DISAPPOINTED IN OUR RECENT PURCHASE AND WONDER IF THE REPAIR OR REPLACEMENT OF THE ENTIRE ENGINE IN A 3 1/2 MONTH OLD CAR WITH LESS THAN 4,500 MILES ON IT IS A CAR THAT WE WILL FEEL SAFE IN AGAIN. THERE HAS BEEN MINIMAL CONTACT WITH THIS DEALERSHIP AS THEY ARE STILL "WORKING ON IT" OUR LOCAL DEALER THAT WE BOUGHT THE CAR FROM HAS ALSO BEEN OF VERY LITTLE HELP. HYUNDAI ASSISTANCE STATES THAT THEY WILL PAID FOR THE REPAIRS AND COST OF OUR RENTAL CAR AFTER WE SUBMIT OUR RECEIPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534127August 7, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534129August 7, 2013
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526166July 22, 2013
STEERING
CAR IS NOT SAFE TO DRIVE DUE TO TERRIBLE STEERING CAR WONDERS ALL OVER THE ROAD VERY HARD TO KEEP IN LANE OVER 50 MPH I WOULD BE SURPRISE IF NO ONE HAS CRASHED BECAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525984July 21, 2013
ELECTRICAL SYSTEM
I BOUGHT A 2013 SANTE FE HYUNDAI IN MAY, AFTER DRIVING FOR 2 WEEKS AIR CONDITIONER WENT OUT, A/C LIGHT GOES OUT AND IT STOPS BLOWING AIR. PULLED OFF ROAD, TURNED CAR OFF AND TURNED IT BACK ON. TOOK IT TO PLANET HYUNDAI IN LAS VEGAS NV AND THEY HAD THE CAR FOR 10 DAYS TOLD ME IT WAS FIXED. REPLACED A TRANSISTOR AND SAID IT WAS FIXED, HAD THE CAR BACK FOR 4 DAYS AND HAPPENED AGAIN, CALLING THE DEALER AGAIN TOMORROW. CURRENT MILEAGE IS 630. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526033July 21, 2013
SUSPENSION
DRIVING ON HIGHWAY AND HIT A BUMP AND THE WHOLE CAR SHIFTED LIKE INTO THE OTHER LANE. I HAVE ASKED LOCAL DEALER BEFORE TO CHECK SUSPENSION AND THEY SAID ITS "OK". " THAT'S HOW IT IS". SINCE MY PURCHASE EVERY BUMP I HIT THE CAR IS NOT STUCK TO THE GROUND AND MOVES EITHER TO LEFT OR RIGHT. MIGHT BE A FACTOR IN THE HUGE STEERING PROBLEM THIS CAR HAS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524786July 15, 2013
POWER TRAIN, ENGINE
I WAS COMING OFF THE HIGHWAY ON THE OFF-RAMP AND COMING TO A STOP AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR WOULDN'T NOT ACCELERATE PASS 10 OR 15 MPH. IT SEEMED LIKE IT WOULDN'T SHIFT TO A HIGHER GEAR BUT WOULD BE STUCK ON 1ST GEAR TO ACCELERATE. I HAD TO PULL OFF THE SIDE OF THE ROAD AND GET IT TOWED BACK TO THE DEALERSHIP. BEFORE GETTING A TOW TRUCK, I ATTEMPTED TO TURN IT OFF AND ON SEVERAL TIME. THE CHECK ENGINE LIGHT WOULD COME ON AND ANY ATTEMPTS TO RESTART AND ACCELERATE THE CAR WOULD PRODUCE THE SAME RESULTS; THE CAR WOULDN'T ACCELERATE. ALSO, AFTER TURNING OFF THE CAR, THE CAR WOULD NOT COME ON WITHOUT A LOT OF ENGINE CRANKS. THE CAR ONLY AS 823 MILES ON IT. I'VE ONLY HAD IT FOR 2 WEEKS. EXTREMELY DISAPPOINTED WITH THE CAR AND THE COMPANY. WILL TRY TO RETURN IT. NOT WORTH THE RISK OF IT CAUSING INURING TO MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524872July 15, 2013
STEERING
THE STEERING IS HARD TO CONTROL. THE VEHICLE WONDERS FROM SIDE TO SIDE AS IF YOU ARE BEING HIT BY STRONG WIND GUSTS. THE FASTER YOU GO THE WORSE IT GETS. THE TRACKING IS TERRIBLE. IT DOESN'T MATTER WHAT MODE ITS IN OR WEATHER THE VEHICLE IS EMPTY OR HAS 3 PASSENGERS IN IT. YOU'RE ALWAYS CORRECTING WHICH MAKES FOR A VERY DRAINING TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524926July 15, 2013
POWER TRAIN, ENGINE, WHEELS
BELOW IS THE REPORT SENT TO HYUNDAI ON JULY 15, 2013 RE: HYUNDAI SANTA FE SUV BEING PROBED FOR SUDDEN POWER LOSS -- REPORTED BY ASSOCIATED PRESS JULY 10, 2013. WE PURCHASED A SANTA FE SPORT AT THE END OF NOVEMBER 2012. ON JANUARY 2, 2013 WITH ONLY 1018 MILES ON VEHICLE, OUR SANTA FE EXPERIENCED ESSENTIALLY THE SAME PROBLEM AS DESCRIBED IN THE REFERENCED ARTICLE. A LOUD NOISE OCCURRED (AS IF RUNNING OVER AN OBSTACLE), THE ENGINE LOST ALL POWER AND DIED. UPON RESTART, THE VEHICLE WOULD NOT MOVE EITHER FORWARD OR BACKWARD IN REVERSE. AFTER SETTING AWHILE, WE WERE ABLE TO VERY SLOWLY DRIVE THE CAR ABOUT 500 TO 1000 FEET TO THE DEALERSHIP. RUDDELL DEALERSHIP WAS UNABLE TO REPEAT THE EXPERIENCE. I NOW DO NOT TRUST THE VEHICLE AND WANT IT THOROUGHLY INSPECTED TO DETERMINE IF IT TOO HAS A CRACKED AXLE AS NOTED IN THE NEWSPAPER ARTICLE. WE HAVE A ROAD TRIP PLANNED IN EARLY AUGUST AND DO NOT WANT TO DRIVE THIS CAR UNTIL IT IS THOROUGHLY INSPECTED. I TOOK THE CAR TO RUDDELL AUTO ON JULY 10 AND SHOWED THEM THE ASSOCIATED PRESS ARTICLE BUT THEY DID NOT OFFER TO DO ANYTHING ABOUT IT. RUDDELL SAID THEY WOULD HAVE TO WAIT UNTIL HYUNDAI ISSUED A CAMPAIGN OR RECALL BUT THAT IS NOT SATISFACTORY OR ACCEPTABLE. THE CAR NOW HAS ABOUT 7400 MILES ON IT. THE DEALERSHIP FROM WHICH WE BOUGHT THE CAR IS RUDDELL AUTO IN PORT ANGELES, WASHINGTON 98362, USA. PLEASE CONTACT ME AND INFORM ME WHAT HYUNDAI INTENDS TO DO REGARDING THIS SERIOUS ISSUE. IF I DO NOT RECEIVE AN ACCEPTABLE REPLY FROM HYUNDAI, THEN I, TOO, WILL REPORT IT TO NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe