Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#10873113June 7, 2016
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE STALLS WHILE DRIVING AT SLOW SPEEDS AND AT HIGHWAY SPEEDS. RPMS GO TO ZERO. BEEN IN SHOP TWICE - ONCE CANT DUPLICATE PROBLEM, 2ND TIME REPLACED FUEL PUMP NEAR GAS TANK. CURRENTLY IN SHOP FOR SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872805June 6, 2016
SERVICE BRAKES
DRIVING 15-17 MILES AN HOUR, RUSH HOUR, ON STREET TRIED TO STOP, BUMP CAR IN FRONT, DEALER SAID I NEED AN MASTER CYLINDER AND AN BREAK BOOSTER, BROUGHT MY CAR 4/9/16, CERTIFIED USED CAR, NOW I HAVE TO PAY 1200.00 TO GET THE BRAKES FIX PLUS 500.00 DEDUCTIBLE FOR ACCIDENT PLUS 100.00 DEDUCTIBLE FOR EASYCARE, THIS IS NOT FAIR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10870659May 24, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE BEGAN TO BLOW SMOKE OUT OF THE TAIL PIPE AND INTO THE CABIN OF THE VEHICLE. THE VEHICLE WOULD ALSO HESITATE AND ACCELERATE SLOWLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ECM FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS A CUSTOMER SATISFACTION RECALL FOR THE UPDATE OF THE ECM, BUT THE VEHICLE OWNER WAS NOT NOTIFIED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,460.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861986April 28, 2016
STEERING
LOOSE BOLT ON LOWER STEERING SHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860409April 19, 2016
ENGINE
THE OIL LINE THAT FEEDS THE TURBO HAD A MAJOR OIL LEAK ONTO THE MANIFOLD, THIS COULD HAVE CAUSED A MAJOR FIRE IN THE ENGINE BAY. IT IS A KNOWN ISSUE ON THIS VEHICLE AND THE LINE IS NOT SAFE FOR THE LOCATION AND RISK OF FIRE. ONE OF THE SYMPTOM WE HAD A SMELL OF BURNING OIL AT STOP LIGHT....UPDATED 11/09/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854839April 11, 2016
STRUCTURE:BODY
A FRIEND AND I WERE TRAVELING FROM RICHMOND, TX TO PORT ARANSAS, TX ON FRIDAY, APRIL 8, 2016 WHEN THE PANORAMIC SUNROOF SPONTANEOUSLY SHATTERED IN CORPUS CHRISTI (ON THE CROSSTOWN EXPRESSWAY - SH 286). IT SOUNDED LIKE A GUNSHOT AND THEN THE PLASTIC ROOF COVERING STARTED TO FLAP INDICATING THE ROOF HAD BEEN DAMAGED. WE WERE NOT FOLLOWING CLOSELY BEHIND ANOTHER VEHICLE AND NEITHER OF US NOTICED A ROCK OR ANY OTHER OBJECT IN FRONT OF US. AFTER THE INITIAL FRIGHTENING NOISE, I QUICKLY PULLED OFF THE FREEWAY AND ONTO THE FEEDER ROAD PULLING INTO A GAS STATION. THE ROOF HAD SHATTERED INTO SMALL PIECES. WE WERE ABLE TO FIND A HYUNDAI DEALERSHIP IN CORPUS CHRISTI NOT FAR FROM WHERE THE INCIDENT TOOK PLACE AND SLOWLY MADE OUR WAY THERE. THE MANAGER AT THAT LOCATION TOLD US HE HAD KNOWN OF THIS HAPPENING TO THE HYUNDAI VELOSTER PANORAMIC ROOFS. HE ARRANGED A RENTAL AGREEMENT FOR A TEMPORARY SUB VEHICLE AND WE WERE ABLE TO CONTINUE TO OUR DESTINATION. AT THIS MOMENT (MONDAY, APRIL 11, 2016), MY SANTA FE IS BEING ASSESSED AT THE CORPUS CHRISIT DEALERSHIP. OUTCOME UNKNOWN. TWO PHOTOS INCLUDED OF DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850765March 21, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE REMOTELY STARTING THE VEHICLE, IT INDEPENDENTLY ACCELERATED WITH NO ONE IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838973February 29, 2016
VISIBILITY/WIPER
MY WIFE WAS DRIVING DOWN THE INTERSTATE AT ABOUT 70MPH ON WEDNESDAY 2/24/16 IN CHARLOTTE, NC WHEN ALL OF THE SUDDEN THE SUNROOF EXPLODED WITH OUR 3 YEAR OLD AND 2 MONTH OLD IN THE BACK SEAT. THE SHADE WAS BACK AND GLASS DROPPED DOWN ON ALL OF THEM. MY 3 YEAR OLD HAD SOME VERY SMALL CUTS ON HER FACE. THERE WERE NO VEHICLES OR BRIDGES NEAR THE VEHICLE WHEN THIS HAPPENED. THE VEHICLE WAS TOWED TO THE DEALERSHIP AND THEY ADVISED THAT THEY WERE GOING TO PUT IT IN AS A WARRANTY CLAIM WITH HYUNDAI BECAUSE THEY HAD ANOTHER ONE, SAME YEAR MAKE AND MODEL, COME IN THE WEEK BEFORE WITH THE SAME THING. AFTER GOOGLING IT, I HAVE READ SEVERAL INCIDENTS WHERE THIS HAS TAKEN PLACE. I WOULD LIKE TO SEE A RECALL ON THIS DUE TO THE SAFETY CONCERNS THAT IT POSES. SHE COULD HAVE BEEN STARTLED AND LOST CONTROL OF THE VEHICLE. IF YOU LOOK CLOSELY YOU CAN SEE THAT THE GLASS GOES UP OUT OF THE VEHICLE, NOT DOWN. I BELIEVE THAT IT WOULD BE GOING DOWN HAD SOMETHING HIT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836815February 17, 2016
STEERING
WHEN DRIVING AT SPEEDS ABOVE 45 MPH THE CAR IS UNSTABLE. IT CONSISTENTLY SWERVES TO THE LEFT AND TO THE RIGHT FORCING THE DRIVER TO CONSTANTLY ADJUST THE STEERING. IT DOES NOT MATTER WHAT MODE THE STEERING IS IN. IT DOES IT IN ALL THREE MODES. IT FEELS UNSAFE AND UNSETTLING. I TRULY HOPE HYUNDAI COMES UP WITH A FIX FOR THIS. VERY DISSATISFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836246February 15, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER ACCELERATING FROM A STOP LIGHT, TURNING LEFT ONTO A TWO LANE 35MPH ROAD, THE CAR SEEMED TO DOWNSHIFT AND WOULD NOT RESPOND TO THE ACCELERATOR. IT CONTINUED TO MOVE FORWARD AT NO MORE THAN 10-15MPH JERKING AND LUNGING UP A HILL, CAUSING A HAZARD FOR APPROACHING CARS. THE AWD LIGHT CAME ON ALONG WITH ANOTHER LIGHT PERTAINING TO THE DRIVETRAIN/AXLE. WE WERE ABLE TO CONTINUE A FEW HUNDRED YARDS UNTIL A SAFE SPOT TO PULL OVER WAS FOUND. THE ROADSIDE ASSIST TECH SUSPECTED THERE MAY BE WATER IN THE FUEL SYSTEM, HOWEVER WHEN LOADING THE CAR ONTO THE TRUCK, NOTICED THE JERKING MOTION AND INSISTED IT SHOULD BE BROUGHT IN FOR INSPECTION. IN OUR FIRST CONVERSATION WITH THE MECHANIC HE MENTIONED RECALLS ON THE VEHICLE. WE SAID THAT WE HAD JUST PURCHASED THE CAR AFTER LEASE, 2 MONTHS PRIOR, AND DURING THAT PROCESS WE ASKED ABOUT RECALLS AND WERE TOLD THERE WERE NONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824098February 3, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE ROLLED DOWN THE DRIVEWAY WITHOUT BEING PROMPTED. THE VEHICLE ROLLED OVER THE CONTACT'S ARM AND CAUSED SECOND DEGREE BURNS. MEDICAL ATTENTION WAS REQUIRED. THE ISSUE RECURRED, BUT THE CONTACT WAS ABLE TO DEPRESS THE BRAKE PEDAL AND STOP THE VEHICLE THE SECOND TIME. IN ADDITION, THE CONTACT STATED THAT A PASSENGER BECAME TRAPPED IN THE VEHICLE WHILE IT ROLLED DOWN THE DRIVEWAY INTO THE YARD OF ANOTHER PERSON'S RESIDENCE THE FIRST TIME. THE VEHICLE WAS DIAGNOSED, BUT THE DEALER COULD NOT REPAIR THE VEHICLE WITHOUT IT BEING INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10816921December 30, 2015
ELECTRICAL SYSTEM
CAR WOULDN'T START. EVERYTHING WENT DEAD. HAD CAR TOWED FROM NY CITY TO DEALER IN NJ. THEY CHECKED EVERYTHING AND FOUND NOTHING WRONG. THIS OCCURRED ON SEPT 27, 2015. IT HAPPENED AGAIN ON DEC. 27, 2015. SEVERAL PEOPLE TRIED TO JUMP START IT TO NO AVAIL. TOW TRUCK ARRIVED AND WAS GOING TO TOW IT FROM NY STATE TO NJ DEALER. TRIED TO JUMP IT AGAIN AND IT TOOK A JUMP. TOOK IT TO A MECHANIC ON DEC 28, 2015 AND THEY FOUND BATTERY WAS GOOD AND CHECKED ELECTRICAL AND FOUND NO PROBLEM. MY CONCERN IS IT HAPPENS WHILE DRIVING AND I LOSE POWER AND HAVE NO BRAKES OR STEERING OR STOP LIGHTS AND I COULD BE KILLED OR SOMEONE ELSE COULD BE INJURED. BOTH TIMES THE VEHICLE WAS IN A PARKING SPACE ON A CITY STREET OR PARKING LOT IN A MALL. CAUSE UNKNOWN. I HAVE NO RECORDS OF THE TOW FROM NY CITY BUT IT WAS TOWED BY HYUNDAI SO THEY HAVE A RECORD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789544November 10, 2015
AIR BAGS, STRUCTURE:BODY, WHEELS
GOING ON SIDE STREET AT 25MPH WHEN CAR SUDDENLY LOST CONTROL THEN HIT A CAR TIRE ON THE RIGHT OF THE VEHICLE BUT THEN ROLLED OVER ON ITS HEAD. SIDE AIR BAGS DEPLOYED BUT NOT DRIVER AIR BAG. THIS CAR HAS TO BE UNSTABLE TO HIT ANOTHER CAR ON THE SIDE (SEE PICS) AND OVERTURN. BESIDES, THERE ARE ALREADY RECALLS ON SOME SANTA FE SPORT FOR CRACKED AXLES AND BAD TIRES......UPDATED 12/03/15*BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10788476November 4, 2015
STEERING, WHEELS, UNKNOWN OR OTHER
I WAS DRIVING WEST ON U.S. HWY 80 AT ABOUT 30 MPH, AFTER PULLING OUT OF A PARKING LOT ABOUT 1 BLOCK BEFORE I LOST CONTROL OF MY 2013 HYUNDAI SANTA FE, AT AN INTERSECTION. IT MADE A SHARP RIGHT TURN WITHOUT MY HELP AT ALL. AFTER HITTING ANOTHER VEHICLE AND THEN JUMPING A LARGE CURB, I CAME TO STOP ABOUT 18" FROM A SMALL TREE. I WAS COMPLETELY TRAUMATIZED. THE RIGHT FRONT WHEEL HAD A BLOW OUT FROM THE OUTSIDE SIDE WALL OF THE TIRE. THE MECHANIC SAID IT LOOKED SLASHED. THE BIG QUESTION IS, DID THE BLOW OUT OCCUR AT THE TIME MY VEHICLE MADE THE SHARP RIGHT TURN AT THE INTERSECTION, OR DID IT OCCUR WHEN IT HIT THE CURB? I DON'T KNOW, BUT I FEEL SOMETHING HAPPENED TO CAUSE THAT SHARP RIGHT TURN IN THE FIRST PLACE. I HAD THE MECHANIC CHECK OUT THE RIGHT FRONT WHEEL AREA (AXLE, ETC). THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLES PARTS, THAT WASN'T CAUSED BY THE ACCIDENT. THIS MAKES ME MORE CONVINCED IT HAS TO BE THE TIRE. THIS IS THE SECOND TIRE THAT HAS BLOWN OUT ON THE OUTSIDE WALL OF THE TIRE SINCE I PURCHASED THIS VEHICLE IN 2013. THE OTHER BLOW OUT WAS FROM A NAIL GOING THROUGH THE OUTSIDE WALL. I ONLY HAVE 11,045 MILES ON THIS VEHICLE. TIRES ARE A KUMHO, CRUGEN, P235/55R19, 101H SL BSW OE (INFORMATION COPIED FROM A DISCOUNT TIRE RECEIPT WHEN THE FIRST BLOW OUT WAS REPLACED 5-22-15). I AM AFRAID TO GET BACK IN THIS VEHICLE BECAUSE I DON'T KNOW WHAT CAUSED COMPLETE LOSS OF CONTROL. I WILL TRADE IT IN ON A DIFFERENT VEHICLE. I'M AFRAID OF HYUNDAI'S AND KUMHO TIRES!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10765192September 18, 2015
ELECTRICAL SYSTEM
ALL POWER LOCKS AND REAR HATCH NOT FUNCTIONING PROPERLY. CAN NOT UNLOCK-LOCK CAR WITH SMART KEY, INSIDE SWITCH NOR KEYLESS ENTRY. REAR HATCH WILL NOT OPEN AT ALL. CAR HAS TO BE OPENED MANUALLY WITH KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761903September 7, 2015
STEERING, SUSPENSION, ENGINE
WHILE TURN LEFT INTO A SUBDIVISION THE STEERING WOULD NOT RE-CENTER THUS THE CAR RAN OVER A COUPLE OF LARGE STONES LINING THE ROADWAY AT THE ENTRANCE. THE ABS DID NOT ENGAGE. FINALLY THE CAR STOPPED ABOUT 30 FEET LATER. I WAS ABLE TO FINALLY STEER THE CAR BACK ON TO THE STREET. THERE IS DAMAGE TO THE UNDERCARRIAGE, THE INNER WHEEL WELL ON THE RIGHT SIDE WAS TORN OFF, THE LEFT FRONT AIR DAM, THE EXHAUST SYSTEM, THE RIGHT FRONT WHEEL WAS DAMAGE, AND A FLAT TIRE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10748982August 16, 2015
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN DRIVING ON THE FREEWAY, VEHICLE LOST POWER AND SHUT OFF, SMELLED AND SAW SMOKE COMING FROM THE VENTS. PULLED TO SIDE OF ROAD AND OPENED HOOD TO CHECK ENGINE AND FLAMES SHOT OUT, CLOSED HOOD AND TRUCKERS RAN OVER WITH FIRE EXTINGUISHERS AND CALLED FIRE DEPARTMENT. WITHIN 5 MINUTES VEHICLE WAS TOTALLY ENGULFED AND FIRE DEPARTMENT HAD ARRIVED AND COULD ONLY PREVENT FLAMES FROM SPREADING TO SURROUNDING ENVIRONMENT. VEHICLE WAS TOTALLY CONSUMED BY THIS CATASTROPHIC FIRE. CALLED HYUNDAI CORPORATE OFFICES IN CALIFORNIA TO REPORT IT AS THE VEHICLE IS UNDER WARRANTY AND WAS ASKED 'WHAT DO YOU WANT US TO DO?'. RECEIVED THE IMPRESSION THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT THIS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10746000August 4, 2015
UNKNOWN OR OTHER
I WAS HEADING HOME AROUND 9 PM LAST NIGHT AND ONLY A FEW BLOCKS FROM HOME WHEN I HEARD A LOUD "POP" THAT SOUNDED LIKE A GUN SHOT. I LOOKED AROUND AND DIDN'T SEE ANYTHING OUT OF THE ORDINARY BUT A FEW SECONDS LATER I STARTED TO HEAR TINY PIECES OF GLASS FALLING DOWN ON MY SUNSHADE UNDER THE PANORAMIC SUNROOF ON MY 2013 HYUNDAI SANTA FE SPORT. WHEN I GOT HOME, I SAW THAT THE FRONT HALF OF MY SUNROOF HAD SPONTANEOUSLY EXPLODED. LUCKILY, THE SUNROOF AND SHADE WERE CLOSED WHEN IT HAPPENED, AND I WASN'T HURT, BUT IT SCARED ME TO THINK IT COULD HAVE HAPPENED WHEN THE ROOF WAS OPEN OR WHILE DRIVING ON THE FREEWAY! WHEN I TOOK MY CAR INTO THE DEALERSHIP TODAY, THEY SAID THE ROOF HAD NOT BEEN RECALLED AND IT WAS NOT COVERED UNDER WARRANTY. I HAD TO OPEN A CLAIM WITH MY INSURANCE TO START THE REPAIR. THIS IS A HUGE DEFECT AND SAFETY ISSUE AND HYUNDAI NEEDS TO TAKE RESPONSIBILITY FOR THE PROBLEM AND COVER THE COST OF REPAIRS AND MY RENTAL CAR. ORDERING THE PARTS AND HAVING THEM SHIPPED FROM OVERSEAS AND THE REPAIRS ARE ESTIMATED TO TAKE AT LEAST A WEEK, IF NOT TWO. SIMPLE RESEARCH ON THE INTERNET HAS LEAD ME TO MANY OTHER COMPLAINTS OF EXPLODING SUNROOFS ON HYUNDAI'S AND OTHER VEHICLES MANUFACTURED AT THE SAME PLANTS SUCH AS KIA AND FORD, AS WELL AS NUMEROUS PHOTOS OF VEHICLES WITH IDENTICAL DAMAGE. HYUNDAI HAS ACKNOWLEDGED THE PROBLEM, YET MY LOCAL HYUNDAI DEALERSHIP WILL NOT RECOGNIZE IT AS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744787July 29, 2015
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE WAS STOPPED WITH MY FOOT ON BRAKE. THE ENGINE BEGAN TO RACE FOR SEVERAL SECONDS AND THEN RETURNED TO NORMAL. IT SEEMED AS IF THE TRANSMISSION WAS IN NEUTRAL WHEN THIS HAPPENED AS THERE WAS NO LABORING OF THE ENGINE. THE CAR WAS IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731823July 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,847.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe