Hyundai Santa Fe Complaints (2025)

242 consumer complaints on file.

#11766539September 23, 2026
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The primary component failure is within the hybrid powertrain control architecture, specifically involving the transmission control system or internal transmission clutches/modules (TCM/HEV control module). The vehicle utilizes a 6-speed automatic transmission integrated with an electric motor. During highway cruising, the transmission locks into a single gear ratio or a protective "limp mode," resulting in a total loss of normal acceleration despite high engine RPMs. The vehicle and its components are fully intact and available for inspection upon request. My safety and the safety of others were put at severe risk because the sudden, unexpected loss of acceleration occurred while traveling at highway speeds in active traffic. When the transmission locked and power cut out, the vehicle rapidly shed speed and dropped to a hazardous 20-35 mph on a high-speed roadway. This created an immediate, extreme risk of a high-speed rear-end collision from vehicles traveling behind me, forcing me to make defensive lane changes toward the shoulder without normal engine power to navigate safely. This happens without warning no notices or errors pop up when it happens. The issue is intermittent and has been presented to an authorized Hyundai dealership technician multiple times. Because the vehicle often resets its communication modules and temporary limp-mode parameters once the ignition cycle is turned completely off and back on, the dealership technicians have encountered difficulty pulling permanent historical diagnostic trouble codes (DTCs). However, the failure patterns match a widely documented, repeating issue among 2025 Santa Fe Hybrid owners regarding HEV torque calculation or loose engine wiring harness pin tension
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765440September 19, 2026
UNKNOWN OR OTHER, POWER TRAIN, SEATS
NHTSA Vehicle Safety Complaint My 2025 Hyundai Santa Fe has a recurring problem when starting the vehicle. When I start the vehicle, the engine jumps abnormally. I have taken the vehicle to a Hyundai dealership multiple times specifically because of this problem. The condition continues to occur, but I have repeatedly been told that the dealership cannot find anything wrong and that they have to wait for a diagnostic code to appear before they can determine the cause. The vehicle has now developed an additional symptom. When I turn the vehicle off, it sometimes makes an abnormal prolonged gurgling/squeaking-type noise that continues for approximately 3-4 seconds. This shutdown noise is new and is occurring in addition to the recurring engine jumping during startup. No cause has been identified or repaired despite multiple dealership visits. I am concerned that an unidentified engine/powertrain problem is continuing and appears to be developing additional symptoms while I continue operating the vehicle. The vehicle remains available for inspection. I have also experienced problems with both middle-row seats not properly retracting/folding. I reported the problem to the dealership, but only one side was addressed. A component from the back of one seat has also detached. The detached component and vehicle remain available for inspection. I am reporting these conditions because they have continued despite repeated attempts to obtain diagnosis and repair. I do not know the underlying cause, and the dealership has not identified one. Its becoming worse then before so something is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765583September 19, 2026
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
While driving on a highway at approximately 60 MPH, the vehicle abruptly suffered a catastrophic loss of power and entered "Limp Mode," creating a severe safety hazard on the roadway. The vehicle was safely maneuvered and pulled over to the side of the road. Upon shutting the vehicle down and attempting to restart it after a few minutes, the powertrain completely failed to engage, refusing to shift into either Drive or Reverse. The vehicle became entirely disabled and required a flatbed tow to the dealership. Dashboard Warning Messages: - "Transmission Control System" - "Check Hybrid System" Diagnostic Trouble Codes (DTCs): - P177700 (Transmission / Hybrid Powertrain Control Malfunction) - P178400 (Transmission Control System / Electric Oil Pump or Actuator Circuit Fault)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764176September 14, 2026
TIRES
Pirelli Scorpion 255/45 R20 I am filing this complaint regarding a serious and unacceptable defect with my Pirelli tires. To date, two of the four tires have proven to be defective. In both instances, the defect was not readily apparent while the tires were mounted on the vehicle. The problem was discovered only when a qualified tire technician attempted to remove the tires from their rims. In both cases, the tire structure collapsed during removal. This is extremely concerning. A tire should not collapse or fail structurally simply because a trained tire technician is removing it from the wheel. The fact that this has now occurred with two out of four tires strongly suggests that this is not an isolated incident. I have also researched complaints filed with the National Highway Traffic Safety Administration (NHTSA) and have found numerous complaints involving Pirelli tires and sidewall failures, including sidewall bulges, blowouts, tread separation, and other structural failures. My research indicates that there are at least 15 complaints specifically involving the sidewall giving way. NHTSA states that consumer complaints are used to identify potential safety-defect trends. There are also recent NHTSA complaints involving Pirelli tires reporting sidewall bulges and failures, including complaints involving relatively new tires. Given that 50% of my four tires have now exhibited a serious structural failure, I am extremely concerned about the safety and reliability of the remaining two tires. I do not believe I should be expected to continue using tires that may contain the same defect. I am requesting that Pirelli: Immediately investigate all four tires, including the two that have already failed. Provide a written explanation as to why these tires collapsed during professional removal from the rims. Determine whether this represents a manufacturing or structural defect. Replace all four tires at no cost to me, rather than requiring me to wait for additional
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764017September 14, 2026
ELECTRICAL SYSTEM, POWER TRAIN
ON 3 separate occasions the vehicle has suddenly quit going.twice going through an intersection after taking off. the third time going up hill near my house. the car would only go 10 mph. A message would come up on the dash that reads " transmission system error, Check transmission oil immediately. That was not the problem. The Hyundai dealership performed a recall update on the computer the first time.but that didn't solve the problem as a week later the same thing happened .Again the car was towed to the dealership. this time another transmission service was performed according to a tech line information. after retrieving my car from the dealership I drove it for less than a week and the same thing happened. The car was towed back to the dealership again.Now the dealership says they can't do any repairs as the computer will not store any malfunction codes so they will know what to repair. I have been in contact with Hyundai Motor America and a case file has been established. " 43176412 ". Hyundai will not accept any responsibility for placing a computer in a car that will not retain a MIL code. Hyundai now tells me they have done all they can and for me to get my car from the dealership and drive it. That is ridiculous. Hyundai wants me to put myself in danger of having a wreck because the car loses power in front of traffic behind me. People start slamming on brakes to keep from hitting me and blowing their horns.I'm also afraid of some loose cannon out there having road rage at me because I can't get out of the way. As for the car and Hyundai , no mention of the shortcomings of the computer was mentioned until the 3rd time the car was towed back to the dealership. Also, there is some type of serious problem with the transmission which Hyundai is failing to be concerned with . This is a dangerous situation. do I need to be seriously injured or worse before Hyundai addresses this issue ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11764110September 14, 2026
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
**What component or system failed, and is it available for inspection?** The vehicle's electrical/power system failed, causing a complete loss of power while driving. This is the fourth occurrence of this failure. The vehicle is currently at the Hyundai dealership and available for inspection. **How was your safety or the safety of others put at risk?** The power failure occurred while driving on a busy road. The driver struggled to safely maneuver the vehicle (executing a U-turn) to get out of traffic and reach a safe location. The vehicle had to be towed as a result. **Has the problem been reproduced or confirmed by a dealer or independent service center?** The vehicle has been brought to the Hyundai dealership for this same issue four times. As of the most recent update, the dealership has not been able to identify the root cause or confirm a fix. **Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others?** The vehicle is currently with the Hyundai dealership (manufacturer-affiliated) for the fourth time for inspection related to this issue. No inspection by police or insurance has been reported. **Were there any warning lamps, messages, or other symptoms prior to the failure, and when did they first appear?** There were no warning lamps, messages, or other symptoms prior to the failure. Warning lamps/messages appeared only after the vehicle lost power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11763033September 9, 2026
ENGINE
The car suddenly loses acceleration; the engine still runs and revs to ~3,000 RPM. The car can't drive over 35mph; no check engine light at all. The dealer said a high-pressure fuel pump caused it and replaced it under warranty; after 3 days, the same problem happened again. This is extremely dangerous if the vehicle is on a highway and suddenly loses acceleration. This could be fatal for the driver and other vehicles around it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762722September 8, 2026
Chest Clip, Buckle, Harness
While driving, the chest clip fell apart into multiple little pieces. I was not aware until we were parked at our destination and I went to remove my child from the seat. I am unaware how long he did not have a chest clip for during the duration of the ride. It also broke apart into pieces small enough for my child to choke on. I have reached out to the company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762194September 4, 2026
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
First Incident – XXX Weekend ([XXX]) Accelerating at an on-ramp to a major highway (I-37S) in [XXX], vehicle suddenly lost power. Speed dropped from 60 mph to 45 mph, then 28 mph, in a 65 mph zone during rush hour traffic. No apparent cause: had ¾ tank of fuel, a clean maintenance history, and no prior issues. Managed to reach the shoulder and, after several minutes, able to exit the highway. Vehicle would not accelerate above 35–45 mph and stayed around 30mph, and the hybrid battery showed less than 25% charge. Notified Red McCombs Hyundai (original seller). When a loaner vehicle became available, we brought the Santa Fe in. After a week, the dealership stated they could not duplicate the problem and returned the vehicle to us. Second Incident – XXX ([XXX]) On a planned trip from [XXX] to [XXX], again experienced a sudden and severe loss of power. While merging onto I‑10W, in [XXX], the vehicle speed dropped from 80 mph to 60, then 50, then 38 mph. Able to avoid a collision because of an unusually wide median where I could safely stop. Used GPS to find a local Hyundai dealer - Casa Hyundai of [XXX] - and drove there, using surface roads only. Turned vehicle in for maintenance and continued trip using a loaner vehicle. Casa Hyundai reported, days later, that despite logged error messages indicating problem with hybrid system and advising user to immediately stop, they were unable to isolate problem. Third Incident – XXX (Unknown location in [XXX]) Entering I-10E after fuel stop (80mph zone) and accelerating hard on a slight incline, again experienced sudden loss of power, slowing to less than 40 mph. Drove on shoulder for two miles to next exit 284 and stopped w/motor running to recharge. No error codes or warnings displayed on dash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761919September 3, 2026
ELECTRICAL SYSTEM
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 40 MPH, the instrument panel went blank. The contact was able to pull over safely after the failure. The contact associated the failure with NHTSA Campaign Number: 26V047000 (Electrical System); however, the VIN was not include in the recall. The dealer was contacted by phone. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 7,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761734September 2, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
While driving, the vehicle suddenly lost motive power on the highway and would not accelerate beyond approximately 20 mph despite accelerator input. There were no warning lights or check-engine light. The condition created a safety hazard because the vehicle could not maintain normal traffic speed. Hyundai dealer has been unable to determine the cause on other vehicles with the same problem, and was trying to discourage me from reporting this. They also said that they'd keep the car for 3 days, and likely return it with no diagnosis, so do I really want to go through this? They seemed unconcerned that this is a very dangerous issue in a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761426September 1, 2026
VISIBILITY/WIPER
I am reporting a potential safety defect involving repeated windshield chipping and cracking on my 2025 Hyundai Santa Fe. The vehicle was purchased new. The first incident occurred on April 15, 2025, approximately three months after I purchased the vehicle. While driving approximately 60 mph on a highway in clear, dry conditions with no gravel or unusual road conditions, a small rock struck the upper-right portion of the windshield. The windshield cracked from the impact. The windshield was subsequently replaced on June 6, 2025. In June 2026, while again driving approximately 60 mph on a highway under clear and dry conditions, a small rock struck the center of the windshield and caused a chip. In July 2026, approximately one month later, another small pebble struck the upper-middle portion of the windshield and caused another chip. There were no crashes, sudden braking, turning maneuvers, or unusual driving conditions involved in these incidents. I am concerned because the windshield has repeatedly chipped or cracked from relatively small rocks or pebbles. I have owned and driven other vehicles for many years and have never experienced this level of repeated windshield damage from minor road debris. The windshield was supplied by Hyundai. I believe the repeated failures warrant investigation into the quality, durability, material, manufacturing, or specifications of the windshield glass used in this vehicle. The windshield is an important safety component, and a chip can potentially develop into a larger crack and impair the windshield's integrity while the vehicle is being driven. I have photographs of the most recent chip and an invoice documenting the windshield replacement performed on June 6, 2025. I am requesting that NHTSA review this complaint and determine whether similar complaints exist and whether a safety-related defect or trend may be present in the 2025 Hyundai Santa Fe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760870August 31, 2026
FUEL/PROPULSION SYSTEM
I've had this vehicle for 13 months, and it has roughly 13K miles on it. Since 7/3/26, it has been in the service department at Hyundai of Noblesville on three separate occasions. This all started on 7/3/26 when we were driving on the interstate and out of nowhere the vehicle lost critical power and would not go more than 20 MPH. There was some kind of warning message that momentarily popped up but then disappeared. We were so rattled, we didn't get a chance to take notice of what it said. It was towed to the dealership and they said they cleared the codes and drove it a little and the problem was resolved. It was driving OK and then on 7/15/26, we had just got onto the interstate and there was a sudden loss of power AGAIN. We had it towed to the dealership. They replaced the high pressure fuel pump and assured us that the problem was resolved. Then on 8/29/26, the same thing happened again on the interstate--critical loss of power. Had it towed to the dealership again. This morning, they say that it is the fuel pump railings that are the issue. I have placed a formal Hyundai Corporate Case and I am notifying you of this safety issue which presents major risk to the safety of anyone in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760351August 28, 2026
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
When traveling home from work 8/27/26, my cruise control shut off and my car immediately went into “limp” mode. This almost caused me to get into an accident with a tractor trailer, in which, I may not have survived. Immediately pulled over and tried to find out what had caused this and how to get it fixed. Nothing worked to get it out of “limp” mode. There were no warning lights or messages, except LV3. Which was a completely different issue. This issue I was able to correct. Tried fixing the “limp” mode issue by doing as told by Google AI, turn car off, lock door with key fob, waiting 10-15 minutes for computer to reset. NOTHING. Also tried checking to see if there was a battery dump, in which this case would have been the fuel system not communicating with the hybrid battery system, NOTHING. I do have an appt with the dealership on 9/2/26 to have this looked at and inspected. I have not tried to start and or drive the car again, since. Do not want to be blamed by the dealership or manufacturer, that I did something wrong or caused more issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760466August 28, 2026
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
While operating the vehicle, the vehicle suddenly began severely hesitating and stalling. During the incident, engine RPM surged to approximately 6,000 RPM and accelerator pedal response became abnormal. The vehicle was not responding normally to accelerator input, which significantly affected the ability to operate the vehicle safely. The vehicle subsequently recorded diagnostic trouble code P0304 – Cylinder 4 Misfire Detected. The abnormal operation of the vehicle during the incident was also captured on video. The vehicle was taken to an authorized Hyundai dealership for diagnosis. The dealership has advised that because the condition is not currently occurring and they have been unable to duplicate the problem, they may be unable to diagnose or repair the vehicle. The safety concern is not simply an illuminated check-engine light or a stored P0304 code. The concern is the combination of severe hesitation/stalling, abnormal accelerator response, and the engine surging to approximately 6,000 RPM while the vehicle was being driven. The cause of the condition has not been identified and, at the time of this complaint, the vehicle has not been repaired for the underlying problem. I am concerned that this condition could recur without warning while accelerating, entering or crossing traffic, or traveling at highway speeds. A recurrence could result in an inability to accelerate normally, unexpected vehicle behavior, loss of normal vehicle operation, or a collision. Hyundai has been notified of the issue and I have requested further technical investigation of the engine misfire as well as the transmission/TCU and electronic throttle/accelerator systems due to the high-RPM event and abnormal accelerator response. I am submitting this complaint because this appears to be a potentially serious safety-related defect and I want NHTSA to have a record of the incident and determine whether similar stalling, high-RPM, acceleration, transmission, or engine-misfire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759322August 25, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving in the evening around 9:00 pm with AC on crash detection lights came on along with other emergency dashboard lights . Speed was limited to 23 miles per hour .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759187August 24, 2026
ENGINE, SERVICE BRAKES, UNKNOWN OR OTHER
My vehicle randomly slows it self down while driving. I would be pressing the gas and the car would voluntarily slow down on its own with no warning. This problem can lead to plenty of accidents due to me or any other driver around me being unaware when my vehicle will brake on its own. The problem has been confirmed by Hyundai Patterson of Tyler, Texas and they have worked on my car twice to fix the issue and it still hasn't been fixed. The issue started about a month ago and when the incidents would occur in the beginning their would be no warning lights on my vehicle’s dash. As of recently there maybe a check engine light that will pop up when the incident occurs. It's a hit or miss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758892August 23, 2026
AIR BAGS
On 08/22/26 at approximately 11:45 AM I was stopped at a traffic light and struck by a Ford Pickup truck whose approximate speed was 45 mph as described in the police officer who witness the accident totaling my Hyundai 2025 Santa Fe. No airbags were deployed. According to the police officer the frame was bent as well. Please see attached vehicles pictures
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11758911August 23, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
Our family was driving on the highway at 55mph (I-495 in Alexandria, VA), the car instantly began to decelerate, despite having my foot completely on the accelerator and we had to limp over to the side of the road onto the shoulder. We had to wait multiple times for the hybrid motor to re-power itself to get off an exit at 10-15 mph. The car is now in "limp mode" and will not drive above 35 mph. This is the 4th time that we have had the same issue occur. Hyundai has provided a different fix each time, but they have yet to find an answer as to why this instant loss of acceleration keeps occuring. In the wrong circumstance. This instant loss of acceleration could be deadly and cause severe injuries to the individuals in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758162August 20, 2026
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
sudden loss of propulsion / limp mode, particularly under load or at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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