Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11605550July 31, 2024
ENGINE
The engine component that failed was the connecting rod. The situation was that the engine seized randomly in the middle of an airport tunnel as I was attempting to pick up my parents and leave. There were no warning lights, no abnormal engine sounds, and no unusual activity beforehand. I have heard from a certified Hyundai dealer that this problem is becoming common on my vehicle and that they have, in fact seen several cases where the engine randomly seized. I do not have access to the engine that seized anymore as I have replaced it with a used one so I would not be able to provide it for investigation. I am not sure if a Hyundai manufacturer has checked the problem out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605683July 31, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The engine on our 2013 Santa Fe Limited has seized. We have maintained this vehicle with regular oil changes, breaks, tires, and anything else our trusted mechanic has recommended. While driving, the car slowed down considerably and was not accelerating. No dashboard lights appeared. This was during evening rush hour and became very dangerous. I pulled over to the shoulder and called for help. Once the tow arrived, we started the car and the check engine light came on. I checked the oil, it looked good. Tow truck driver took it to the dealership. Dealership said the car had no oil and that the engine has seized. I saw that there was oil before the driver took the car. So, that's not possible. The dealership said they added oil and that we would need a new engine. After discussing with the dealership my very expensive option, I have been researching the recalls and problems others have been having with the exact same thing happening. If there was no oil, why wasn't the oil light coming on? Why am I not due for an oil change for 1000+ mile? Putting my family at risk in a well maintained car that should last 75k-100k more miles is a huge problem. I will continue to fight this until myself and others receive the proper care from Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604870July 27, 2024
STRUCTURE:BODY
The left back door of the vehicle is not operational. This issue is causing significant concern, especially in potential emergency situations where access through this door may be crucial. It is imperative that this problem is addressed promptly to ensure the safety and functionality of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603383July 19, 2024
SERVICE BRAKES, ENGINE
The contact owns a 2013 Hyundai Santa Fe. The contact stated while depressing the brake pedal, the pedal extended to the floorboard and the stopping distance was extended. The vehicle was taken to the local mechanic who flushed the brake lines and replaced the brake master cylinder, but the failure persisted. The vehicle was later taken to the local dealer, but no further information was available. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was also experiencing excess oil consumption. The cause of the failure was not yet determined. The failure mileage was 115,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601755July 13, 2024
SERVICE BRAKES
Hyundai Recall HY251, NHTSA 23V651000. The ABS Module is failing. This issue may cause the car to catch fire while driving or parked. I've taken the car to multiple dealers. The ABS light is on, the Traction Assist light is on, the Down Hill Assist light is on, and the Parking Brake light is on. The dealers are more than happy to provide standard maintenance services, but are evidently unable to get the part to fix this issue. One dealer told me they could replace the entire ABS Module, but the manufacture would not approve it. This car is my main form of transportation and is causing me enormous stress not knowing when or where my car is going to catch on fire, and if it'll end up causing damage to other people's property. Hyundai has had more than sufficient time to address this issue and to make the corrective parts available to dealers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601184July 11, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Ani-Lock Brake System Unable to get an appointment to get the part repaired Have been trying for over a month to bring the car in & was told that there was a worldwide glitch & the dealership was unable to get the parts to fix the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601188July 11, 2024
ENGINE
Hyundai sent a notification a few years ago about a known manufacturing defect in the engine of the 2013 Santa Fe Sport. Stated that due to the manufacturing process of the engine, burs could be left inside that could disrupt oil flow causing it to stall. Stated a software patch would prevent this. The patch was completed. It didn't prevent this. While getting on the highway, during afternoon noon rush hour traffic, experienced total engine failure as soon as it reached highway speed. Got off the ramp onto the highway and immediately next ramp rolled to a stop at the bottom. Safety was put at risk because the vehicle lost it's engine getting on a freeway in heavy traffic. Hyundai dealers couldn't see the car for 2 to 3 months so had it towed to a non-dealership mechanic who stated the engine was a total loss with metal shavings in the oil drained from the pan. Pulled the head and found the oil at the top of the block to be in good maintenance shape but engine totally failed. No lights or warnings prior to the failure. As soon as the engine stopped there was alternator, oil pressure, and check engine light. Those came on after loss of engine Hyundai states they extended the warranty to cover this because it's a known issue but local dealerships state they have so many engine failures they won't be able to look at it until the end of September (we are at the beginning of July) and when they do get a chance to look at it there is a chance they could refuse to cover it. Contacted Hyundai customer support where they stated there's nothing they can do. Currently vehicle is being stored in my garage pending outcome of inspection that's months away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597433June 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal burning odor coming from the vehicle. No warning lights were illuminated. The contact stated that several days later the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where the vehicle was diagnosed with a blown engine. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the contact had not yet received the recall notification. The dealer was made aware of the failure and informed the contact that the failure was not related to the recall. The manufacturer was not made aware of the failure. The failure mileage was 141,884.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592670June 5, 2024
UNKNOWN OR OTHER, SERVICE BRAKES
When we received the notification about the Anti-Lock Brake System fuse recall, we called our nearest dealer (Larry H. Miller Hyundai) to make an appointment and found out we had to wait almost four weeks to be seen. When it finally was our appointment day, we brought the car in and we found out that they could only test to see if we needed the Anti-Lock Brake System fuse. We of course failed and were told that they ordered the part and would call when it was available within 2-3 days. Five days went by and we never heard back so we called them to find out what was happening with the part. The service agent let us know that since Hyundai only allocates five of these parts to them per day, they have to inform customers as they were seen by the dealership. Which was different from what we were told initially. We then asked, how long would we have to wait and they said at least three to four weeks before we were called that the part was available to us. We waited a month just for the appointment, now we have to wait another month just for the part and possibly another month for another appointment just to have the part put on our car. We always assumed when there is a recall, your car would be fixed right away. Never have we had to wait for a part especially when its for a recall. Its ridiculous that Hyundai only gives five parts for this recall, when it affects so many cars to each dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592281June 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
This complaint relates to Recall Campaign 251 from Hyundai, specifically the ABS Control Module. I own an affected 2013 Hyundai Sante Fe Sport. I bought it used in October 2023, and it driven by my minor child. While the affected components have yet to cause a problem, the mere fact that this vehicle could start on fire concerns me. Moreover, Hyundai has the wherewithal to fix the problem, rather than simply replacing a fuse and hoping for the best. As a father, it is my privilege and responsibility to protect and provide for my family. In order for me to do this, I would like NHTSA to throw the full weight of their influence on Hyundai and insist that they fix this problem. The very least they could do is provide a suitable vehicle as a loaner until my vehicle is fixed. Better yet, they can buy this vehicle and I will use that money to buy the same, or nearly same, type of vehicle from them. That is a win-win situation in my opinion. I am a retired State Trooper and for over half of my career I conducted numerous Traffic Homicide Investigations and Accident Reconstructions. I lost count of how many civil trials I testified in. I was considered a subject matter expert in several areas, including vehicle equipment failure. This is a lawsuit waiting to happen. More importantly, if this issue is not fixed, people are going to die because of Hyundai's malfeasance. Thank you for your time. I am committed to following through on this and will be watching very closely how both Hyundai and NHSTA respond to this campaign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590559May 24, 2024
ENGINE
While driving at highway speed (70 mph) on 4/2/2024, the engine without any warning suffered an internal detonation caused by a crank shaft main bearing failure. This caused a vaporization of all the engine oil which was ejected through the vehicle exhaust system in a massive cloud of smoke which blinded the 18 wheeler tractor trailer traveling behind our vehicle. But for the fast response of this truck driver our vehicle would have been rear ended at high speed. Note that Hyundai USA had issued a recall a few years back regarding this Theta 2 engine failure condition that DID NOT include our vehicle. Nor did Hyundai USA inform us at anytime prior to this incident that our vehicle was in need of remediation. Hyundai USA did replace the engine under an extenuating circumstance but has declined to repair our exhaust system components that were destroyed along with the engine at the time of this incident. They have also declined towing expense / dealership diagnostic expense on the exhaust system / replacement of vehicle splash guard damaged in this incident / loss of use / transportation reimbursement. Any and all costs to us associated with this incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590271May 22, 2024
UNKNOWN OR OTHER, SERVICE BRAKES
I was driving when it stalled out while driving and people helped me push my car out of turning lane to safety. The hood engulfed in flames. It was out the blue I had just bought the car a few months earlier. I was notified later that there was a recall on the car that caused fires but was unaware at the time
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11589704May 20, 2024
ENGINE
I was driving on the backroads on my way into town. I passed a vehicle and then slowed down to regular speed, when I tried to accelerate again my car would not accelerate. It began making like a clanking noise before it completely slowed down and I pulled over. I turned it off right away and had a friend come give us charge thinking it was the battery. It turned on but when I tried accelerating it would not and began making a weird noise and white smoke came out of the engine somewhere. I had to get it towed back to my house. No check engine lights turned on or any warning lights. My car has not been drivable for a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588969May 15, 2024
ENGINE
I was driving along and without any notification the engine stopped running causing me to have to try to get the car off of the road. It would not start back up and I had to have it towed to my house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586133April 30, 2024
SERVICE BRAKES, HYDRAULIC
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585057April 24, 2024
ENGINE
Engine failed in the middle of a 2 lane highway. There were no warning lights on at the time of failure. Vehicle needed to be towed to owners home and engine is “ blown “ and vehicle has been rendered no longer drivable. Vehicle only had 128,322 miles at time of engine failure. Police needed to be contacted to assist with getting car out of lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584912April 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a.2013 Hyundai Santa Fe Sport. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The contact stated that while parked, he observed smoke emanating from the engine compartment. The contact opened the hood and observed flames coming from the center of the motor and extinguished the fire. The fire department was made. A police report was not filed. The vehicle was towed to an independent mechanic where it was diagnosed that the fire started due to fuel rail malfunctioned and melting the hard plastic manifold causing the fire, and the fuel rail and intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 190,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11583709April 17, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I have a Hyundai 2013 Santa Fe Sport 2.0T. I parked the car in the middle of my cement driveway. I went into my home for a moment to get my Stanley water bottle. When I walked back to the car, the engine compartment was on fire. I had 2 fire extinguishers and attempted to put out the fire by to no avail. My daughter immediately called 911 to report the fire. The fire department came and it took about 8-10 fireman to put the fire under control. I have owned all types of cars for the past 40-years. I have never seen a car go up in flames and burn to the ground in about one minute. Had I parked my car in the garage my entire house would have burn down while potentially killing my entire family. I called my insurance company (Geico) to advise them of the fire and asked them to contact Hyundai about the matter. Geico said its not their responsibility. I'm having difficulty contacting Hyundai to report this serious fire before some other family gets killed. I never was notified about any type of dangerous recall with the entire car burning down. I will try to contact Hyundai again tomorrow morning (XXX). Please help me with this matter as Hyundai must be held accountable for this fire almost killing my entire family. More importantly I wish to help prevent a similar situation for another family in the future. Thank You, [XXX] [XXX] or [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11583419April 16, 2024
STRUCTURE:BODY
my door lock actuator has gone out once again and it seems to be a common issue i believe it could potentially be a safety hazard if the actuator goes out and driver is unaware could potentially get drivers or other passengers stuck in vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582327April 11, 2024
ELECTRICAL SYSTEM
Doors unlock without warning while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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