Hyundai Santa Fe Complaints (2013)

605 consumer complaints on file.

#11240258July 29, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
USING THE CAR IN ECO WHEN ENTERING THE INTERSTATE I'M SPEEDING UP MY CAR GOES HIGHER IN RPMS AND IS NOT SHIFTING TO CORRECT THE CHANGE AND I'LL HAVE TO FLIP IT INTO MANUAL AND SHIFT INTO A HIGHER GEAR. THIS HAS HAPPENED AT LEAST 3 TIMES AND DOES NOT HAPPEN EVERY TIME BUT THE FIRST TIME ALMOST GOT ME HIT BY A CAR BECAUSE I COULDN'T SLOW DOWN DUE TO TIMING AND ALSO WAS NOT SPEEDING UP CORRECTLY DUE TO THE CAR NOT AUTO CORRECTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234823July 25, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL. THE CONTACT STATED THAT THE FUEL PUDDLES WERE VISIBLE IN THE DRIVEWAY. THE CONTACT ALSO SMELLED AN ABNORMAL FUEL ODOR OUTSIDE AND INSIDE THE VEHICLE, AND THE BOTTOM OF THE REAR DRIVER'S SIDE OF THE VEHICLE WAS WET. THE VEHICLE WAS DRIVEN TO NUMBER ONE COCHRAN HYUNDAI (4520 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (877) 211-5526), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT DID NOT WANT TO PAY THE DIAGNOSTIC FEE. THE MECHANIC STATED THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT HAD A SALVAGED TITLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 95,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232778July 17, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WHILE DRIVING 35 MPH THROUGH AN INTERSECTION ON A CITY STREET, THE ENTIRE ELECTRICAL SYSTEM FAILED AND SHUT OFF. I WAS UNABLE TO STEER OR BRAKE, BUT MANAGED TO COAST INTO A PARKING LOT. THE ENTIRE DASH PANEL REPEATEDLY FLASHED AND ALL WARNING SYMBOLS APPEARED ON DASH PANEL. BRIEFLY THE DASH PANEL DISPLAYED CONNECT FUEL SENSOR BEFORE COMPLETELY SHUTTING OFF. WE TOWED VEHICLE TO DEALERSHIP AND WAS TOLD IT APPEARED TO BE A FAILED ALTERNATOR AND STARTER AND COMPROMISED BATTERY CABLE AND SENSOR AND WOULDN'T BE COVERED UNDER WARRANTY. WE HAD JUST HAD THE FUEL LINE SENSOR REPLACED UNDER RECALL AND NOW THIS. THIS IS AFTER THE TOTAL ENGINE FAILURE AND THAT LED TO THE ENGINE BEING REPLACED WITH WHAT WE TOLD WAS A FACTORY NEW ENGINE THAT FELL UNDER THE METAL FRAGMENTS IN OIL CHAMBER RECALL. WE ARE FORTUNATE WE WERE UNHARMED DURING THIS INCIDENT. THIS IS EXTREMELY FRUSTRATING THAT WE HAVE BEEN HIT WITH RECALL AFTER RECALL. WE WERE TOLD TO NOT BE SURPRISED IF THIS ISSUE ALSO BECAME A MATTER OF RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229534July 5, 2019
WHEELS
RIGHT SECTOR WAS ON RECALL BUT NOT THE LEFT. MY LEFT HAS SINCE BROKEN AND ABS LIGHT IS ON PLUS 2 OTHER LIGHTS. CAR DEALERSHIP WANTS 500.00 PLUS TO FIX IT. IFF IT RAINS OR BAD WEATHER I WILLLNT HAVE ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219958June 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING UP A HILL, THE VEHICLE STARTED SHAKING. THE CONTACT PULLED OVER AND THE VEHICLE SHUT OFF. THE VEHICLE DID NOT RESTART AND THE OIL LEVEL WAS ON EMPTY. THERE WAS NO WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL REGARDING AN OIL SHORTAGE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE ENGINE SEIZED. THERE WAS NO DAMAGE TO THE OIL TANK OR ANY EVIDENCE OF AN OIL LEAK. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 109,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219990June 14, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
ON SEVERAL OCCASIONS THE CAR, WHILE IN MOTION, FEELS LIKE IT DOWNSHIFTS CAUSING DRIVER AND OCCUPANTS TO BE PUSHED FORWARD IN THE VEHICLE. THE CAR HAS ALSO FAILED TO RESPOND WHEN ACCELERATOR DEPRESSED WHILE CAR WAS ALREADY IN MOTION. AFTER COMING TO A STOP, VEHICLE COMPLETELY SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218733June 9, 2019
ENGINE, VEHICLE SPEED CONTROL
AFTER DRIVING CAR FOR OVER 1 1/2 HRS, LOSING ACCELERATION AFTER SLOWING DOWN TO PAY TOLLS. IS HAPPENING MORE FREQUENTLY. SAFETY HAZARD BECAUSE EVEN THOUGH I HAVE GAS PEDAL TO FLOOR WILL NOT GO PAST 50 MPH ON HIGHWAY THAT IS 65 MPH. HAS HAPPENED 3 TIMES AND IS HAPPENING MORE FREQUENTLY. TWO OTHER TIMES HAPPENED AFTER DRIVING 2 HOURS ON TURNPIKE. CAR LOST TURBO BOOST AND WOULDN'T GO VERY FAST.. NO LIGHTS ON DASH. GAS PEDAL TO FLOOR AND RPMS WERE READING A LOT HIGHER. TOOK TO DEALERSHIP WHO RAN DIAGNOSTIC. WANTED THEM TO CHECK THE TURBO ACTUATOR. WAS CHARGED $120.00 AND TOLD THEY COULDN'T FIND ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218794June 9, 2019
ENGINE
DRIVING DOWN THE ROAD AND THE ENGINE COMPLETELY SHUT OFF WITHOUT WARNING AND THERE WAS NO WARNING LIGHTS ON THE DASHBOARD. FIGURED IT WAS THE ALTERNATOR, CHANGED IT OUT AND NOW THE CAR MAKES A VERY LOUD CLICKING NOISE. HAD IT DIAGNOSED AND IT NEEDS NEW LIFTERS ALONG WITH POSSIBLE MACHINING OF THE PISTONS/HEAD TO GET THEM SMOOTH AND THE MECHANIC STATED THE CAR WAS A FEW HUNDRED REVOLUTIONS FROM SEIZING. ADDITIONALLY THERE WERE SMALL METAL SHAVINGS IN THE OIL WHEN CHANGED, WAS TOLD IT WAS A TOP END PROBLEM (HENCE THE LIFTERS). I CALLED THE HYUNDAI DEALERSHIP IN DOVER DE AND THEY STATED THIS WAS A KNOWN ISSUE BUT NO RECALL SO THEY'RE NOT RESPONSIBLE FOR FIXING IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218448June 7, 2019
SERVICE BRAKES, ENGINE
I WAS ON MY WAY TO A SOFTBALL FIELD FOR MY GRANDDAUGHTERS GAME AND AFTER STOPPING AT A STOP SIGN, I BEGAN TO ACCELERATE AND MY CAR JUST DIED. I DRIFTED OVER TO THE ROADSIDE AND TRIED AT LEAST 5 TIMES TO RESTART THE VEHICLE TO NO AVAIL. I THEN CALLED AAA AUTO AND HAD THE GIRLS START WALKING TOWARD THE BALL FIELD , MUCH AGAINST MY BETTER JUDGEMENT ( AGES 10 & 12). THE VEHICLE I HAD TOWED WEDNESDAY TO MY HOME. I NOW HAVE NO TRANSPORTATION. WE WERE ON A SMALL CONNECTING ROAD BETWEEN ROUTE 40 AND275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206047May 7, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY WHEN I ACCELERATED TO PASS A CAR, IT STARTED TO LOSE POWER. I WAS ABLE TO PULL OVER TO THE SHOULDER HAD THE CAR TOWED TO THE DEALERSHIP. I WAS TOLD THERE WAS AN ENGINE RECALL THAT I WAS NOT INFORMED ABOUT. THEY DIDN'T HAVE A LOANER FOR ME SO I HAD TO RENT A CAR UNTIL ONE BECAME AVAILABLE. THEY HAD THE CAR FOR 3 MONTHS. 1 MONTH LATER SAME EXACT PROBLEM. I HAD THE CAR TOWED TO THE DEALERSHIP. I WAS TOLD IT WAS BECAUSE OF THE RECALL. WHY WOULD THIS HAPPEN AGAIN WITH A NEW ENGINE? I WAS TOLD THEY GOT A BAD BATCH OF ENGINES AND A NEW ENGINE WAS REPLACED WITH A NEWER ENGINE. THIS TIME THEY HAD THE CAR FOR A MONTH. I PICK UP THE CAR 4 DAYS LATER SAME PROBLEM. I DON'T KNOW WHERE TO TURN. I HAVE FILED A COMPLAINT WITH HYUNDAI USA AND I AM WAITING TO HEAR BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204143April 27, 2019
SERVICE BRAKES
EVERY 4MONTHS I HAVE TO REPLACE MY ROTATOR AND BREAKS ON THE FRONT LEFT SIDE AND RIGHT SIDE AND ON THE BACK LEFT SIDE AND RIGHT SIDE. I'VE HAD MY SUV FOR 2 YEARS AND 7MONTHS. IT STARTED EARLY LAST YEAR(MY BREAKS)AROUND FEBRUARY THE FIRST TIME A FRIEND OF MINE DONE THEM HE IS A MECHANIC. HE PUT THE FRONT ONE'S ON LEFT SIDE AND THE RIGHT SIDE. THEN ABOUT 4MOTHS LATER THE BACK ONE'S RIGHT AND LEFT SIDES. THEN 4MONTHS LATER THE LEFT AND RIGHT SIDE WENT OUT (FRONT). THEN AGAIN THE BACK BREAKS WENT I DONT UNDERSTAND WHAT IS GOING ON.THIS WILL BE MY THIRD GO AROUND WITH THESE BREAKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195855April 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO EXIT THE VEHICLE AND PUSH IT OFF THE RAILROAD TRACK. THE CONTACT POWERED OFF THE ENGINE AND THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S HOME AND DIAGNOSED THAT THE ENGINE SEIZED. THE CONTACT CALLED ELYRIA HYUNDAI (LOCATED AT 845 LEONA ST, ELYRIA, OH, 44035, (440) 324-770) AND WAS INFORMED THAT ALL THE RECALLS ON THE VEHICLE WERE COMPLETED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190333March 20, 2019
ENGINE
SHORT VERSION- THIS CAR STALLED IN THE MIDDLE OF HIGHWAY TRAFFIC AND WOULD NOT START AGAIN, CREATING A TRAFFIC HAZARD AND REQUIRED TOWING AND HYUNDAI DEALER SAID THERE WAS NOTHING WRONG WITH IT. LATER IT ALSO CAUGHT ON FIRE WHILE MOVING IN A PARKING LOT. THERE WAS SMOKE INSIDE THE CAR AND SMOKING COMING OUT THE FRONT GRILL. IT HAS SEVERAL KNOWN FACTORY MANUFACTURE KNOWN ISSUES THAT ARE WELL DOCUMENTED NATIONWIDE TO CREATE ENGINE FIRES, STALLING, SEIZED ENGINES, JUST LIKE OURS. . HYUNDAI REFUSES TO REMEDY. HYUNDAI ALSO DID A SOFTWARE UPDATE TO PREVENT ENGINE SEIZURE ON AN ALREADY DEAD MOTOR, THAT IS NOT PERFORMING ITS SAFETY FEATURES AS DESIGNED AND THEY WILL NOT REMEDY. THEY ARE CHARGING US FOR THE MOTOR THAT IS STILL DEFECTIVE, AND A SAFETY ISSUE, AND THEY WILL NOT FIX THEIR FACTORY DEFECT LEMON CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11183103February 28, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, IT TURNED OVER AND TOOK MORE THAN ONE ATTEMPT TO START. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED BECAUSE THE VEHICLE MAY NOT HAVE AN AUTHENTIC FUEL CAP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173881February 4, 2019
FUEL/PROPULSION SYSTEM
MY 2.0T ENGINE WHICH I HAVE MAINTAINED RELIGIOUSLY PER THE FACTORY SEVERE SERVICE SCHEDULE WITH SYNTHETIC OIL FAILED WITHOUT WARNING DRIVING AT NIGHT ON THE HIGHWAY. THIS ALMOST RESULTED IN A COLLISION AND WAS ABLE TO EVENTUALLY PULL TO THE SIDE OF THE ROAD WITH WHAT LITTLE MOMENTUM I HAD. THIS WAS A DANGEROUS SITUATION AND I FEEL SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171794January 24, 2019
STEERING
STEERING COLUMN HAS STARTED TO MAKE NOISE WHEN GOING OVER LANE DIVIDERS AND OTHER BUMPS IN THE ROAD SOMETHING IS EITHER LOOSE OR BROKEN. STARTED AROUND 70,000 MILES. AFTER READING OTHER COMPLAINTS (HERE) I'M TAKING IT TO THE DEALER FOR REPAIR IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170331January 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT CALLED MAC HAIK HYUNDAI AT 361-576-1221 (LOCATED AT 4404 N NAVARRO ST, VICTORIA, TX 77904) AND WAS INFORMED THAT THE VEHICLE COULD NOT BE INSPECTED RIGHT AWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170112January 15, 2019
ENGINE
I WAS DRIVING ON A TWO LINE HIGHWAY IN THE COUNTRY AND AS I WENT TO ACCELERATE THE CAR ENGINE QUIT. I COULD NOT RESTART THE CAR. AS I WAS PULLING OFF TO THE SIDE I SAW SMOKE COMING OUT OF THE ENGINE OR HOOD. I GOT MY DAUGHTER AND MYSELF OUT OF THE CAR SAFELY AND ONCE WE STEPPED AWAY FROM THE CAR I SAW AN ORANGE GLOW IN THE ENGINE AND THEN THAT GLOW BURST INTO FLAMES. I WAS IN MOTION AND I WAS DRIVING STRAIGHT WITHOUT TURNING. I BELIEVE I WAS GOING APPROXIMATELY 45 MILES AN HOUR AND ACCELERATED WHEN THE CAR ENGINE DIED. WE DID SMELL GAS AS I WAS PULLING OFF TO THE SIDE OF THE COUNTRY ROAD. I DID NOT HAVE A COLLISION, AN ACCIDENT OR HIT ANYTHING IN THE ROAD. AGAIN, I STARTED TO ACCELERATE AND THE ENGINE DIED. I HAD CONTROL TO GET THE CAR OVER TO THE SIDE OF THE COUNTRY ROAD. I WAS SURROUNDED PRIMARILY BY FARM FIELDS AND NO SIDEWALKS. I WAS ON ROUTE 47 AND I WAS ON THE STRAIGHT PART OF THE HIGHWAY WITHOUT ANY BENDS. I CALLED NINE-ONE-ONE IMMEDIATELY AND THEY DISPATCHED THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT.. THE FIRE WAS EXTINGUISHED AND THE CAR TOWED TO MY PREFERRED AUTO SHOP. THIS HAPPENED ON FRIDAY, JANUARY 11TH, 2019 AT APPROXIMATELY 5:15 P.M. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 16 DEGREES. I HAVE CALLED MY INSURANCE COMPANY AND THEY ARE SENDING OUT SOMEONE TO LOOK AT IT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11165843January 4, 2019
POWER TRAIN
TAKATA RECALL - ON 12/24/18 I WAS DRIVING WITH MY YOUNG KIDS IN THE CAR AND WE HEARD A LOUD BOOM AND CRAZY SOUNDS. WE PULLED OVER AND HAD THE CAR TOWED AFTER MY DAD SAID THE REAR DIFFERENTIAL WAS COMPLETELY BLOWN APART. THE DEALERSHIP SAID THEYVE NEVER SEEN SUCH A THING AND THOUGHT FOR SURE HYUNDAI WOULD REPAIR WITH A GOOD WILL REPAIR BUT HYUNDAI DECLINED IT. UPON GOOGLING I FOUND OUT THIS IS A COMMON PROBLEM AND IVE EVER BROUGHT THE CAR TO HYUNDAI FOUR TIMES FOR THE SOUNDS AND WAS TOLD IT WAS THE AC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156803December 7, 2018
STEERING
TL* THE CONTACT OWNS A 2013 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COUPLER WAS FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY AT THE INDEPENDENT MECHANIC FOR REPLACEMENT OF THE COUPLER. THE DEALER (HOLLER HYUNDAI, 1150 ORLANDO AVE, WINTER PARK, FL 32789, (407) 645-6203) WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A RECALL FOR THE STEERING WHEEL FAILURE. A CASE WAS OPENED AND THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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