Hyundai Santa Fe Complaints (2014)

493 consumer complaints on file.

#11302080January 26, 2020
ENGINE, UNKNOWN OR OTHER, EXTERIOR LIGHTING
VERY NOTICEABLE ENGINE TICKING WHEN RUNNING. BUT WHEN YOU REV MOTOR A LITTLE, IT STOPS. THIS HAPPENS IN PARK. BUT WHEN DRIVING, I DON'T NOTICE THE TICKING. THIS STARTED ABOUT 2 WEEKS AFTER I BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302084January 26, 2020
UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY HEAD LIGHTS WILL CUT OFF AT NIGHT DRIVING. WHEN I LIGHTLY MOVE THE HEAD LIGHT CONTROLLER, IT WILL USUALLY TURN BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302085January 26, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEAD LIGHTS FLICKERS OFF DRIVING. WHEN I BARELY MOVE THE HEAD LIGHT CONTROLLER, IT USUALLY TURNS BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301368January 23, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS STOPPED AND INSPECTED AND WITH NO VISIBLE FAILURE. THE CONTACT STARTED DRIVING AGAIN AND BECAME AWARE THAT THE PASSENGER'S SIDE MIRROR WAS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SOUTHTOWNE HYUNDAI LOCATED AT 800 BULLSBORO DR, NEWNAN, GA 30265, (888) 615-9626, TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,520.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301439January 23, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE. THE CONTACT STATED THE WHILE LOADING OR UNLOADING THE VEHICLE, THE REAR HATCH CLOSED INDEPENDENTLY. THERE WAS NO WARNING LIGHTS OR AUDIBLE CHIME THAT INDICATED THAT THE REAR HATCH WAS CLOSING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299160January 13, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
AUTOMATIC GEAR NOT SHIFTING PROPERLY WHEN ACCELERATING AFTER COMING TO A COMPLETE LOSS STOP. I HAD THE SAME PROBLEM LAST YEAR 2019 IN THE MONTH OF FEBRUARY. I TOOK IT TO THE HYUNDAI ON JEFFERSON AVE ( NEWPORT NEWS / VIRGINIA). THEY FOUND THAT IT WAS AN ENGINE DEFAULT FOR MOST OF THE 2014 MODEL. THE ENGINE WAS REPLACED AND NOT EVEN A YEAR I HAD THE SAME PROBLEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298199January 9, 2020
ENGINE, VEHICLE SPEED CONTROL
WHILE ON THE INTERSTATE MY CAR LOST POWER!! IT CAUSED THE SPEED TO DECLINE SHARPLY FROM 70 MPH TO 15 MPH!! IT WAS TAKEN TO THE GARAGE THE NEXT DAY. A "RECALL" I NEVER RECEIVED ON MY 2014 HYUNDIA SANTA FE. SAID IT WAS FIXED. NEXT TIME, I AM IN A REMOTE ARE, AGAIN...NO POWER. CALLED THE HYUNDAI GARAGE, THEY TOLD ME A TOW TRUCK WOULD PICK IT UP - I NEEDED TO CALL THE HYUNDAI 800 NUMBER TO SET IT UP. I CALLED, NOPE, THEY WOULD NOT PICK IT UP. GOT IT TO THE GARAGE A SECOND TIME. SUPPOSEDLY FIXED... THIRD TIME...HAPPENED AGAIN. CALLED THE GARAGE. UNBELIEVABLE. THIS TIME, I AM TELLING THEM TO KEEP THIS DEATH TRAP AND RETURN MY MONEY. NEVER AGAIN AM I CRAWLING INTO THAT THING!! 3 TIMES WITHIN 3 WEEKS!!! SERIOUS SAFETY ISSUES AND PROVEN CASES OF MANY CAR FIRES. HYUNDAI IS FULLY AWARE OF THIS AND HAVE BEEN AVOIDING A FULL RECALL OVER A YEAR. THEIR CUSTOMER SERVICE WEB SITE SAYS "DUE TO THE OVERWHELMING CALLS, MORE EMPLOYEES ARE ANSWERING THE PHONES WITHIN ONE HOUR"... I WAS TOLD TO EXPECT A CALL WITHIN 5 DAYS. GOOGLE IT: FO4X, CONSUMER REPORTS, NHTSA, CENTER FOR AUTO SAFETY AND CONGRESS ARE ALL INVOLVEDED. A COMPLETE DISGRACE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290792December 23, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY, AFTER PICKING UP MY GRANDCHILDREN FROM SCHOOL (ABOUT 15 MILES AWAY), AND STARTED TO SPEED UP SO I COULD PASS A SEMI TRUCK AND MY SUV JUST WENT COMPLETELY DEAD WITHOUT WARNING. MY ACCELERATOR STOPPED WORKING AND I LOST POWER COMPLETELY. IT WAS A FRIGHTENING EXPERIENCE, AS I LOOKED INTO THE REVIEW MIRROR THE SEMI TRUCK WAS BARRELLING DOWN UPON US AND I COULDN'T GET THE SUV STARTED BACK UP. AS MY CAR WAS SLOWING DOWN, I QUICKLY PUT MY EMERGENCY LIGHTS ON AND THE SEMI TRUCK HAD TO SWERVE AROUND US, BLARING HIS HORN. THANK GOODNESS, NO ONE WAS COMING TOWARDS US IN ONCOMING TRAFFIC, OR THIS WOULD HAVE BEEN A HORRIBLE ACCIDENT. MY CAR SLOWED DOWN AND I MANAGED TO PULL OFF THE SHOULDER, I TRIED STARTING IT BUT IT PUTTERED AND WENT OUT. I HAD NO WARNING LIGHTS ON -ON MY DASH TO LET ME KNOW WHAT WAS WRONG. I WAITED AND TRIED STARTING MY CAR BUT SAME THING, IT STARTED BUT DIED OUT. I LOOKED UNDER THE HOOD AND COULDN'T FIND ANYTHING WRONG. AFTER ABOUT 15 MINUTES, I TRIED AGAIN AND THIS TIME IT STARTED AND WE SLOWLY DROVE HOME. I HAD A MECHANIC LOOK AT MY CAR AND HE SAYS I NEED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290855December 23, 2019
ELECTRICAL SYSTEM, ENGINE
OUR VEHICLE HAD THE TURBO FAIL . AFTER REPLACING THE TURBO, THE ENGINE DIED UPON TEST DRIVE. THEY REPLACED THE ENGINE AND GAVE US THE VEHICLE BACK. THE NEXT DAY IT WOULD NOT CRANK. DEALERSHIP JUMPED THE VEHICLE OFF. THE NEXT DAY IT WOULD NOT START AGAIN . THIS TIME THEY HAD TO TOW IT . IT HAS BEEN IN AND OUT OF THE DEALERSHIP FOR 4 MONTHS AND TOWED 3 TIMES . EACH TIME THE VEHICLE WOULD NOT CRANK WITH 48HRS OF GETTING THE CAR RETURNED TO US. THEY BLAMES SECURITY SYSTEM, KEY FOB, BRAKE SWITCH , GROUNDING, AND NOW THE STARTER. EACH TIME THEY STATED IT WAS FIXED AND THEN WE HAD THE ISSUE HAPPEN AGAIN . I FILED A SAFETY CONCERN WITH HYUNDAI BUT THEY REFUSED TO ADDRESS OUR CONCERN. THEY SAID THEY WERE TOLD BY PALMER'S HYUNDAI THAT THE VEHICLE WAS FINE. I EXPLAINED I WAS CONCERNED OF MY FAMILIES SAFETY OF THE VEHICLE DIED WHILE TURNING OR ON THE INTERSTATE. THERE ARE MULTIPLE REPORTS OF THIS ONLINE FOR THE VEHICLE. THEY STATED I CAN TAKE IT UP WITH THE DEALERSHIP BUT THEY COULDN'T HELP WITH ANYTHING. THEY SAID IF IT FAILED IN TRAFFIC AND SOMEONE WAS HURT , THEN I COULD CALL BACK AND THEY WOULD ADDRESS IT THEN . I OWN 4 HYUNDAI VEHICLES AND HAVE HAD ANOTHER PREVIOUSLY . IT IS VERY SAD TO BE TREATED LIKE THIS WHEN YOU ARE A LIFELONG CUSTOMER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290898December 23, 2019
STRUCTURE:BODY
REAR DRIVER SIDE DOOR DOESN'T OPEN FROM INSIDE OR OUTSIDE OF THE VEHICLE. BASED ON EVERYTHING I HAVE BEEN READING SEEMS TO BE A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289148December 15, 2019
ENGINE
CAR COMPLETELY SHUT OFF WHILE DRIVING ON ROAD. WAS MAKI G LOUD TICKI G NOISE. HAD IT DIAGNOSED. WAS TOLD THE ENGINE IS NO GOOD. DESTROYED ENGINE. IS THIS UNDER RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288799December 13, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I JUST BOUGHT THIS VEHICLE TWO WEEKS AGO AND I PURCHASED THE CARFAX TO FIND OUT THAT THE LIFTGATE HAS ELECTRICAL PROMBLEMS. THE DISPLAY BEHIND THE STEERING WHEEL KEEPS INDICATING THAT THE LIFTGATE IS OPEN, BUT I CAN SEE THAT IT'S CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286939December 4, 2019
ENGINE
VEHICULO EN MOVIMIENTO COMENZO A TENER RUIDO SE LLEVA A MECANICO Y DESCUBREN QUE LAS BERING ESTABAN ROTAS Y DAO EL MOTOR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11286554December 3, 2019
UNKNOWN OR OTHER
INTERMITTENT BLIND SPOT DETECTION SYSTEM. DE-ACTIVATES AND WHEN YOU RE-START VEHICLE THE BLIND SPOT SYSTEMS RESETS AND WORKS OK. BLIND SPOT SYSTEMS IS NOT RELIABLE. I'VE BEEN HAVING THIS PROBLEM FOR A WHILE AND DEALER CAN'T DO ANYTHING BECAUSE THERE IS NO FAULT TO TROUBLESHOOT. ALL OF THIS HAPPENS WHEN VEHICLE IS BEEN DRIVEN IN HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267603October 10, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE DRIVING, THE ENGINE BLEW UP AND FLIPPED THE HOOD IN AN UPRIGHT POSITION. IN ADDITION, THE BRAKES MALFUNCTIONED AND ALL THE ELECTRICAL FUNCTIONS TURNED OFF. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AS BLACK SMOKE FILLED THE CABIN. THE CONTACT WAS BARELY ABLE TO EXIT THE VEHICLE AFTER INHALING BLACK SMOKE. THE VEHICLE CAUGHT FIRE ON THE SIDE OF THE ROAD AND WAS TOTALLY ENGULFED IN FLAMES. THE VEHICLE WAS DESTROYED. THE CONTACT VISITED HIS DOCTOR RATHER THAN A HOSPITAL AND WAS PRESCRIBED AN INHALER TO HELP WITH HIS RESPIRATORY NEEDS. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED AWAY TO A SCRAP YARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER AND A LOANER VEHICLE. THE MANUFACTURER ALSO OFFERED TO PAY OFF THE VEHICLE, THE CONTACT'S MEDICAL EXPENSES, PROPERTY EXPENSES, AND A FLAT MONETARY AMOUNT OF $5,000. THE CONTACT TRIED TO NEGOTIATE WITH THE MANUFACTURER AND AGREED TO MEET AFTER THE 25 DAY WAITING PERIOD. THE CONTACT WAS CONTACTED BY MANUFACTURER THEY WILL INVESTIGATE WHY THE ENGINE FAILED. THE FAILURE MILEAGE WAS 51,000. *TR*JB *LN*JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11265485October 1, 2019
UNKNOWN OR OTHER
THE POWER STRUT FOR THE REAR LIFT GATE RUSTED AND BROKE WHILE UNLOADING GROCERIES. THIS CAUSED THE LIFT GATE TO FALL ALMOST STRIKING ME IN THE HEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255277September 13, 2019
ENGINE
STARTED CAR AND ENGINE LIGHT CAME ON. STARTED DRIVING CAR AND IT HESITATED EVENTUALLY IT WOULD ACCELERATE. WHEN GETTING ONTO FREEWAY AND TRIED TO ACCELERATE IT WAS SLOW TO DO SO BUT EVENTUALLY WOULD. THIS KEPT REOCCURRING. NO NOISES OR OTHER ISSUES. BROUGHT CAR IN SAME DAY I FIRST NOTICED THIS HAPPENING AND HAD CODE OF P1326.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254452September 10, 2019
ENGINE
TL* THE CONTACT OWNED A 2014 HYUNDAI SANTA FE. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AS SMOKE APPEARED FROM UNDERNEATH THE HOOD. THE DRIVER OPENED THE HOOD AND NOTICED FLAMES IN THE CORE OF THE ENGINE WITHOUT WARNING. ANOTHER DRIVER STOPPED TO ASSIST BUT BOTH MEN WERE UNABLE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE POLICE ARRIVED AND BOTH FIRE AND POLICE REPORTS WERE FILED. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED HUDSON HYUNDAI AT 866-710-6765 (LOCATED AT 977 COMMUNIPAW AVE, JERSEY CITY, NJ 07304) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11253327September 5, 2019
ENGINE
08/31/2019 TRAVELED 60 MILES ON INTERSTATE HWY AND STOPPED TO GO THROUGH A FAST FOOD DRIVE-THROUGH, IDLING MY VEHICLE FOR ABOUT 10-15 MINS. MY 2014 SANTA FE SPORT 2.0L TURBO BEGAN TO EMIT SMOKE FROM UNDER THE VEHICLE ENGINE. I OPENED THE HOOD AND LOOKING FROM THE TOP TOWARD THE BACK PART OF THE ENGINE I COULD SEE THE REFLECTIVE INSULATION AT THE BACK PART OF THE ENGINE AND SMOKE WAS DRIFTING OUT OF THE BOTTOM OF THE ENGINE AND THERE APPEARED TO BE AN ORANGE GLOW REFLECTING FROM THE REFLECTIVE INSULATION. NO CHECK ENGINE LIGHTS WERE ON AND THE CAR SEEMED TO BE RUNNING FINE. I DECIDED TO RETURN BACK TO MY HOME AND STOPPED BY THE HYUNDAI DEALERSHIP ON THE WAY. SERVICE DEPARTMENT WAS CLOSED, BUT HAD ONE OF THE SALES PEOPLE TAKE A LOOK AT THE ENGINE WITH ME AS I AGAIN OPENED THE HOOD. THIS ENGINE WAS NO LONGER SMOKING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP TUESDAY. THE SERVICE DEPARTMENT PERFORMED A RECALL SERVICE ITEM WITH COMPLIMENTARY OIL CHANGE AND TOLD ME THAT A FIRE HAD HAPPENED ON THE SKID PANEL UNDERNEATH THE ENGINE. THEY CLAIM THAT THE FIRE WAS STARTED FROM A LARGE PLASTIC ZIP TIE THAT HAD FALLEN ON THE TURBO ENGINE MANIFOLD AT THE BACK OF THE ENGINE AND HAD DRIPPED DOWN TO THE SKID PAN CATCHING AND BURNING INTO THE PLASTIC PAN. I DO NOT UNDERSTAND HOW A ZIP TIE COULD HAVE JUST "HAPPENED" TO HAVE BROKEN AND FALLEN IN JUST THE EXACT SPOT TO CATCH FIRE? I MENTIONED TO THE DEALER THAT I HAD READ ONLINE ABOUT RECALLS CONCERNING ENGINE FIRES ON KIA SORENTO AND HYUNDAI SANTA FE SPORT FOR MY YEAR MODEL VEHICLE. THEIR COMMENT WAS THAT THOSE PROBLEMS WERE ONLY ASSOCIATED WITH THE HYUNDAI SONATA. THE SERVICE WRITER SAID HE WOULD NOT REPLACE THE BURNT PLASTIC SKID PANEL AND STATED THAT THIS WAS JUST A FLUKE AND THE CAR WAS SAFE TO DRIVE. I STILL HAVE MANY CONCERNS AS TO HOW THIS COULD HAVE HAPPENED AND WHAT OTHER DAMAGE IS THERE FROM THE HOT BURNING FIRE?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11245754August 22, 2019
ELECTRICAL SYSTEM
RANDOMLY, AND LATELY MORE FREQUENTLY, THE CAR WILL NOT START THUS STRANDING MY WIFE AND 18-MONTH OLD SON IN 96 DEGREE GEORGIA SUMMER HEAT. I HAVE SEARCHED THE FORUMS AND THIS ISSUE IS QUITE COMMON FROM THIS BRAND CAR. SOMETHING BETWEEN THE PUSH BUTTON START AND THE BRAKE PEDAL SENSOR IS NOT FUNCTIONING PROPERLY LEAVING THE MOTORIST STRANDED. SOME TIME LATER, 5-10 MINUTES, THE CAR STARTS AS IF NOTHING WAS WRONG. THIS HAPPENS ON A WEEKLY BASIS NOW FOR MY WIFE. IT IS NOT SAFE. THE DEALERSHIP REPLACED THE CAR BATTERY THE FIRST TIME WILL NO EFFECT. NOW WE HAVE TO TAKE IT IN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Hyundai Santa Fe