Hyundai Santa Fe Complaints (2004)

303 consumer complaints on file.

#10130732July 31, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BOUGHT THIS VEHICLE 4/04 AND EVER SINCE WE DROVE IT OFF THE LOT, BRAND NEW, IT HAS HAD THE PROBLEM OF HESITATION UPON ACCELERATION. WE HAVE TAKEN IT TO OUR "SERVICE DEPARTMENT" NUMEROUS TIMES AND THEY SAY THAT THERE ISN'T ANYTHING THEY CAN DO TO FIX IT AS NO CODE REGISTERS ON THEIR DIAGNOSTIC MACHINE. AFTER READING ABOUT ALL OF THE OTHER PEOPLE WITH THE SAME PROBLEM I AM AMAZED THAT NO ONE HAS DONE ANYTHING TO FORCE HYUNDAI INTO RESOLVING THIS ISSUE. IF NO ONE HAS BEEN INJURED IN AN ACCIDENT BECAUSE OF A SERIOUS LACK OF POWER UPON ACCELERATION THEN IT'S ONLY A MATTER OF TIME. HOPEFULLY IT WON'T BE ANYTHING WORSE THAN AN INJURY. THIS VEHICLE NOW HAS 26,000 MILES ON IT AND IT HAS THE SAME PROBLEM EVERY DAY. IT WOULD ALSO APPEAR THAT IT IS COMMON PRACTICE FOR EMPLOYEES IN THE "SERVICE DEPT." TO DENY ANY PROBLEM THAT CAN'T BE SEEN EASILY. THIS IS MY SECOND SANTA FE AND WILL DEFINITELY BE THE LAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130307July 27, 2005
TIRES:TREAD/BELT
TIRE FAILURE COULD HAVE CAUSED A SEVERE ACCIDENT PART REPLACED
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10129741July 22, 2005
WHEELS:LUGS/NUTS/BOLTS/STUDS
DT: CALLER STATED ALL FIVE OF THE LUGS: NUTS ON THE FRONT PASSENGER SIDE WHEEL BROKE AND THE WHEEL CAME OFF. SOME DAMAGE WAS DONE TO THE FENDER. VEHICLE WAS FIXED BY A BODY SHOP PER THE INSURANCE COMPANY. DEALER WAS TOO FAR AWAY TO TAKE VEHICLE THERE. MANUFACTURER HAD NOT BEEN CONTACTED YET. VEHICLE WAS TOWED TO CONTACT'S HOUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122305June 28, 2005
AIR BAGS:FRONTAL
DT: WITHOUT WARNING THE PASSENGER SIDE AIR BAG DEPLOYED. CONSUMER DID NOT HIT ANYTHING OR RUN INTO A HOLE. CONSUMER HAD NO INDICATION THAT ANYTHING WAS WRONG. INSURANCE ADJUSTER SAID NO SIGN OF PHYSICAL IMPACT, APPEARS TO BE MECHANICAL OR ELECTRICAL MALFUNCTION. RIGHT SIDE AIR BAG APPEARS TO HAVE DEPLOYED PREMATURELY. DEALER LOOKED AT IT AND TOLD THE CONSUMER THEY COULD NOT TOUCH IT BECAUSE OF THE MANUFACTURER. MANUFACTURER SAID IT WAS TURNED OVER TO THE LEGAL DEPARTMENT. CONSUMER HAS NOT HEARD BACK FROM MANUFACTURER. *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126682June 27, 2005
SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:ANTILOCK
USUALLY WHEN THERE ARE RAINY CONDITONS WHEN I AM ATTEMPTING TO INITITATE DRIVING MY VEHICLE, I HAVE A PROBLEM WITH BRAKING, THE BRAKES WILL SOUND VERY LOUDLY AND EXPERIENCE EXCESSIVE VIBRATION AND HAVE EXTENDED STOPPING DISTANCE. IN A FEW INSTANCES I ALMOST HIT OTHER CARS AND THE CURB BECAUSE THE CAR WOULD NOT STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121686May 20, 2005
ELECTRICAL SYSTEM
DT: THE END OF JANUARY 2004 OR BEGINNING OF FEBRUARY 2004 WHILE IN THE CAR IT SHOUT OFF AND STEERING WHEEL LOCKED. ABOUT 30 SECONDS LATER THE CAR JUST STARTED UP BY ITSELF. THEN, IN APRIL 2004 THE CAR DID THIS AGAIN WHILE DRIVING ON THE HIGHWAY. GOT A RECALL 03V030000 NOTICE ON THIS VEHICLE WHICH STATED IT WOULD STALL IN COLD DAMP WEATHER, TOOK VEHICLE TTO HE DEALER THEY FIXED THE PROBLEM. . THEN IN JUNE 2004 WHILE DRIVING IN TRAFFIC ON A SUNSHINE DAY THE CAR DID SAME THING. TOOK IT BACK TO DEALER, AND THEY ASSURED CONSUMER THAT THEY FIXED THE PROBLEM. EARLY AUGUST THE CAR STALLED IN AN INTERSECTION. TOOK BACK TO DEALER AGAIN, SAID THEY FIXED IT AGAIN. LATE AUGUST, TWO DAYS AFTER THE I GOT THE CAR BACK,K THE CAR STALLED AGAIN.ALSO, SEPT 12, 2004 THE CAR DID THIS AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121282May 18, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THREE MONTHS AGO, WHILE I WAS FULLY STOPPED AT AN INTERSECTION WITH MY FOOT ON THE BRAKES, MY 2004 SANTA FE SUDDENLY REVVED UP AND SURGED FORWARD, COLLIDING WITH THE CAR IN FRONT OF ME. THIS HAD HAPPENED ONCE BEFORE (WITHOUT A COLLISION) AND THE DEALER STATED "NO PROBLEM FOUND." IT HAS NOW BEEN IN THE SHOP THREE MONTHS, AND THE DEALER STILL STATES "NO PROBLEM FOUND." I CONTACTED HYUNDAI CONSUMER AFFAIRS WHO WROTE ME BACK STATING THEY HAD CONCLUDED THAT THERE WAS NO DEFECT WHICH CAUSED THIS PROBLEM (THEY NEVER INSPECTED IT, HOWEVER). THE CAR IS BEING TRADED IN; THE DEALER IS BEING GENEROUS ON THE TRADE ALLOWANCE. HOWEVER, HYUNDAI STILL MAINTAINS THERE IS NO PROBLEM AND I AM TOLD THE CAR WILL GO TO AUCTION. HYUNDAI MOTOR AMERICA HAS TAKEN NO ACTION TO INVESTIGATE THIS SERIOUS SAFETY DEFECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10119539May 3, 2005
ELECTRICAL SYSTEM:WIRING
CONTACT STATES: WHILE DRIVING RADIO WAS GOING ON AND OFF ALONG WITH AUTOMATIC LOCKS. TOOK VEHICLE TO DEALER AND REPLACED RADIO BUT FOUND NO PROBLEM WITH LOCKS. WHILE ON INTERSTATE OR FOR LONG PERIODS OF TIME THE LOCKS BEGIN FLIPPING ON AND OFF. HAD TO REPLACE TWO INTERIOR LIGHT BULBS AS WELL. DEALER DOES NOT LISTEN TO COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115587April 28, 2005
VISIBILITY:WINDSHIELD
A ROCK HIT THE WINDSHIELD WHILE DRIVING ON THE HIGHWAY AND THE WINDSHIELD EXPLODED. THE DRIVER PULLED OVER, AND HAD THE VEHICLE TOWED TO THE DEALER. *AK THE DAMAGE WAS EXTENSIVE EVEN THOUGH THE OBJECT DID NOT COME THROUGH THE WINDSHIELD. THE IMPACT LITERALLY BROKE THE INSIDE OF THE WINDSHIELD APART AND CAUSED SHARDS OF GLASS AS WELL AS PULVERIZED (POWDER CONSISTENCY) GLASS TO STRIKE THE CONSUMERS WIFE IN THE FACE AS WELL AS SPRAYING GLASS THROUGHOUT THE VEHICLE. *SC *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10113152March 23, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, VEHICLE SPEED CONTROL
WHILE APPLYING THE BRAKES INSIDE OF THE PARKING GARAGE THE PEDAL WENT TO THE FLOOR. THE DRIVER SKIDDED INTO ANOTHER VEHICLE. THIS PROBLEM HAS HAPPENED THREE TIMES. THE DRIVER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC INFORMED DETERMINED THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK THE DRIVEWAY WAS ON AN UPHILL INCLINE AND WAS COVERED IN SNOW. THE BRAKE PEDAL VIBRATED AND THE VEHICLE LURCHED FORWARD INSTEAD OF STOPPING. THIS WAS AN INTERMITTENT PROBLEM. *SC THE CONSUMER STATED A RECALL WAS ISSUED ON THE ABS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10113869March 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
FEW WEEKS AFTER THE PURCHASE OF MY SANTA FE, THE CAR BEGAN TO SHUDDER DURING ACCELERATION. I HAVE BEEN TO THE DEALERSHIP TWICE FOR THIS PROBLEM. THE FIRST TIME THEY COULD NOT DUPLICATE THE PROBLEM. THE SECOND TIME THEY DUPLICATED BUT THEY COULD NOT FIGURE OUT WHAT WAS WRONG BEFORE THE THREE DAY RENTAL CAR RULE. SO THEY GAVE IT BACK TO ME SAYINGS IT STILL IS BAD. WE ARE CURRENTLY WAITING FOR THE SERVICE SHEET FROM THAT TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112605March 6, 2005
VEHICLE SPEED CONTROL
PUT FOOT ON BRAKE AT LOW SPEED, VEHICLE SUDDENLY ACCELLERATED. HELD FOOT ON BRAKE TO KEEP FROM COLLIDING WITH OTHER VEHICLE IN FRONT. JAMMED LEVER IN NEUTRAL, TAC WENT TO 3000 RPM FOR 5 SECONDS, THEN BACK TO NORMAL IDLE. CHECK ENGINE LIGHT CAME ON BEFORE THAT AND WENT OFF NEXT DAY. THIS INCIDENT HAPPENED 4 TIMES OVER 3 MONTHS. VEHICLE HAS HAD ECM REPROGRAMMED AT DEALER FOR 3 "BUMP FROM BEHIND" INCIDENTS PREVIOUSLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109688March 2, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE CHECK ENGINE LIGHT CAME ON. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND THE ENGINE CYLINDER WAS FOUND TO BE DEFECTIVE. *JB VEHICLE CAME OUT OF THE FACTORY WITH DEFECTIVE CYLINDERS. IT TOOK 5 MONTHS FOR THE ENGINE LIGHT TO COME ON. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112295February 28, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
THE PROBLEM STARTED DECEMBER 27, 2004 AS I WAS PULLING UP A PRIVATE DRIVE AND ATTEMPTING TO STOP MY SANTE FE. AS I APPROACHED THE TOP OF THE DRIVE I APPLIED BRAKING, MY VEHICLE SLOWED AND CAME CLOSE TO WHAT I THOUGHT WOULD BE A FULL STOP WHEN THE ABS BRAKE SYSTEM SUDDENLY ACTIVATED. I HELD THE BRAKE PEDAL DOWN BUT THE BRAKING DISTANCE INCREASED AND IT WAS THEN THAT IT MADE CONTACT WITH A PARKED TRUCK. THE VEHICLES HIT FRONT BUMPER TO FRONT BUMPER. FORTUNATELY NO ONE WAS INJURED BUT BOTH VEHICLES WERE DAMAGED FROM THE IMPACT. MY VEHICLE HAD BEEN RECALLED PREVIOUSLY FOR A PROBLEM WITH THE ABS BRAKESWHICH, ACCORDING TO THE RECALL NOTICEWERE PRONE TO UNEXPECTEDLY ACTIVATE AT LOW SPEEDS. I HAD OTHER TWO INCIDENTS BEFORE THE RECALL NOTICE IN WHICH THIS SAME TYPE OF UNEXPECTED ABS ACTIVATION HAD OCCURREDBOTH AT UNDER 5 MPH AND WHEN THE VEHICLE WAS NEAR STOPPED. I FEEL HYUNDAI NEEDS TO ADDRESS MY VEHICLE STATUS, THE SAFETY OF THE ABS BRAKE OPERATION ON MY VEHICLE AND OTHERS LIKE MINE, AND THE COST OF REPAIRS TO MY VEHICLE AND THE TRUCK I COLLIDED WITH DECEMBER 27, 2004. I CANNOT STATE STRONGLY ENOUGH HOW DISSATISFIED AND FRUSTRATED I AM WITH HYUNDAIS LACK OF RESPONSELET ALONE THEIR LACK OF ACTION. I TRULY HOPE YOUR OFFICE WILL BE ABLE TO HELP IN THIS MATTER. I WILL GLADLY COOPERATE IN ANY WAY YOU MAY DEEM NECESSARY. PLEASE NOTE: I ALSO CALLED AND DISCUSSED THIS MATTER WITH YOUR OFFICE. I AM COMPLETING THIS FORM AS A FOLLOW-UP TO THAT CONVERSATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112039February 23, 2005
VEHICLE SPEED CONTROL
IN JANUARY OF 2005, I WAS DRIVING MY 2005 HYUNDAI SANTA FE 3.5L GLS. I STOPPED AT A LIGHT AND REMAINED STOPPED FOR A WHILE. SUDDENLY, THE VEHICLE ACCELERATED AND DESPITE DEPRESSING THE BRAKES, I COULD NOT STOP IT FROM LUNGING FORWARD. I HAD TO QUICKLY GET IT OUT OF GEAR TO MAKE IT STOP, AND FORTUNATELY DID NOT HIT ANYONE. I TOOK IT TO ROWE HYUNDAI IN WESTBROOK, MAINE (WHERE I BOUGHT IT) AND THE SERVICE DEPARTMENT SAID THEY COULD NOT DUPLICATE IT NOR COULD THEY IDENTIFY THE PROBLEM. ON 2-22-05, I WAS STOPPED AT A STOP SIGN WITH MY FOOT ON THE BRAKE, WHEN SUDDENTLY THE ENGINE ACCELERATED QUICKLY AND LOUDLY. I DEPRESSED THE BRAKE HARDER YET COULD NOT STOP THE VEHICLE FROM LUNGING FORWARD. BEFORE I COULD GET IT OUT OF GEAR, IT REAR-ENDED THE PERSON PARKED IN FRONT OF ME. THIS CAUSED DAMAGE TO BOTH VEHICLES. I HAD IT TOWED TO THE DEALER AND HAVE CONTACTED HYUNDAI MOTOR AMERICA ABOUT THIS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10112986February 23, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING BRAKES, THE VEHICLE WOULD NOT STOP ACCORDINGLY. WHEN TAKEN TO GET SERVICED, IT WAS DETERMINED TO BE DUE TO THE VACUUM HOSE AND DIRT ON THE ABS SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109833February 4, 2005
AIR BAGS:FRONTAL
WHILE TRAVELING THROUGH AN INTERSECTION AT WHICH I HAD THE GREEN LIGHT, ANOTHER VEHICLE, TRAVELING PERPENDICULARLY, RAN THE RED LIGHT AND MY HYUNDAI SANTA FE SMASHED RIGHT INTO THE PASSENGER SIDE OF THAT VEHICLE. MY SPEED WAS APPROXIMATELY 25 MPH, YET THE AIR BAG DID NOT DEPLOY. THE ENTIRE FRONT OF MY VEHICLE IS SMASHED AND THE CAR MAY POSSIBLY BE TOTALED (WE ARE WAITING FOR INSURANCE CLAIMS ADJUSTERS TO EXAMINE). OUR CONCERN IS THAT THE AIRBAGS DID NOT DEPLOY ON IMPACT, AS THEY SHOULD HAVE. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10108531January 19, 2005
VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE ACCELERATED WITHOUT WARNING. NO IMPACT REPORTED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106276January 13, 2005
VEHICLE SPEED CONTROL
2004 HYUNDAI SANTA FE - NEW - SUDDEN ACCELERATION/ LOSS OF BRAKING POWER--DEALER CLAIMS NO CONDITION FOUND - CAR IS NEW - 200 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109396December 21, 2004
ENGINE AND ENGINE COOLING
THE VEHICLE WOULD CUT OFF, THE STEERING WOULD THEN LOCK UP AND THE VEHICLE WOULD TURN ITSELF BACK ON AGAIN. *BF *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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