Hyundai Santa Fe Complaints (2022)

266 consumer complaints on file.

#11482374September 1, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
2022 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARD TO TRANSMISSION FAILURE. THE CONSUMER STATED AFTER REMOTE RESTARTING THE VEHICLE, THE DASHBOARD DISPLAY ALERTED "TRANSMISSION SYSTEM ERROR, CHECK TRANSMISSION OIL IMMEDIATELY". THE DEALER ADVISED THE VEHICLE WOULD NEED A NEW TRANSMISSION. THE TRANSMISSION WAS ON BACK ORDER. THE RANSMISSION FAILED ON JUNE 24, 2022. AS OF AUGUST 15, 2022 THE VEHICLE HAD NOT BEEN REPAIRED. THE CONSUMER REQUESTED THAT THE VEHICLE BE BOUGHT BACK AND GIVEN ANOTHER VEHICLE OF THE SAME MAKE, MODEL, YEAR, AND PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481829August 29, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
We have a 2022 Hyundai Santa Fe with less than 17,000 miles. We pulled into the left turn lane at an intersection. When we stopped for a red light, the vehicle abruptly shut down all power with no warning. We tried to restart the car and nothing would work. We tried the hazard warning flashers and they did not work. Our vehicle was completely dead with no dash lights, no infotainment screen, we could not put the car in park or drive. We could not activate the emergency brake. It was as if the battery was disconnected. We were sitting in the travel lane of a very busy multi-lane roadway with no way to exit the vehicle unless we allowed it to become an errant vehicle. If my husband took his foot off the brake, the vehicle would have rolled backwards down the hill where we were stopped. After several light cycles, we were able to get a break in traffic and he was able to let the vehicle roll backwards and steer the car into a small roadside parking lot. I was able to find someone in an adjacent business who gave us a wooden chock to put under the tire so he could take his foot off the brake and prevent the car from reentering back into traffic. We called Roadside Assistance and tried unsuccessfully to restart the vehicle numerous times over the 2 1/2 hours while we were waiting for the tow truck. The tow truck driver came and was able to jump start the vehicle. This has now happened a total of 4 times in the last 4 months. The dealerships can not recreate the problem and there are no diagnostic codes because the vehicle dies abruptly. Hyundai Customer Service refuses to do anything to help with this issue because there are no codes and the tech can't recreate the issue. We can not drive this vehicle because when it happens it is very sudden and gives no warning. This could be a serious safety issue when the vehicle shuts down in the travel lane and we are unable to get out of the vehicle, activate emergency flashers or even put the car in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479263August 14, 2022
UNKNOWN OR OTHER
I was traveling along with no other traffic near me. All of a sudden I heard what sounded like a gun going off. I was traveling approximately 50 MPH. My New Santa Fe is less than 2 months old with 1700 miles on it. When I reached my destination about 20 miles further I got out and looked at the roof. The glass "eye brow" that sits in front of the moon roof was shattered. I am positive that nothing hit it as I was not among trees nor were there any other vehicles near me. I feel that this is a safety issue in that the mere noise of the explosion could have been so distracting that is could cause a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478308August 9, 2022
ENGINE
It's been 6 months since I bought my car new. Around about 5,000 miles I started noticing that it rev'd really high before it would switch gears. It really became a problem when I pulled out onto a busy main road from a side street and it got up to 20mph then just rev'd really high and wouldnt go any faster. I had my son with me in the car and he looked behind us and said, mom cars are coming why arent we moving. I told him I was trying to, I took my foot off the gas pedal then pushed it again, I did this several times as we were coasting to a stop. The car then felt like it finally jolted into gear and started to go. It did this a couple more times, especially when trying to speed up from a stop or a slow roll. I called the Hyundai service department and explained the situation, they took my car and looked at it. They said nothings wrong and nothing showed up on the computer they plug into it. So I took the car home and continued driving it as its my only vehicle. It started to now just rev real high alot with trying to go from a stop. It also started jolting real hard when putting it in drive from park but not all the time. I called the Hyundai service department again around 7500 miles and explained to them again. Again they brushed it off and told me theres nothing. When I picked it up I asked them what do I do then they basically told me nothing and the service guy told me he didnt believe me. I told him I have looked this up online and it has been an issue with other years of the Santa Fe. He still brushed me off and I asked for corporates number so I could contact them. This is dangerous because I dont know when it is going to act like this and when pulling out into traffic it is not safe. Not only is it not safe for my son and myself, but for other drivers around me as well. I just want the problem fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477421August 3, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and oil warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that there was 1/3 amount of water in the fuel tank, causing damage to the fuel injector. The dealer informed the contact that the fuel injector needed to be replaced; however, the part was not covered under warranty. The vehicle was not repaired. The contact stated that she had received a copy of the state inspection notice that it had passed for clean fuel from the gas station where she refueled. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476627July 30, 2022
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: ASSIST
Car's power steering has suddenly stopped working twice while I was driving. -- First time occurred on 7/24/2022. I was driving approximately 30 mph at the time. I was able to retain control of car and safely park. When steering stopped working, steering light illuminated red. I also got warnings about lane-keeping assist and blind spot detection features. According to Hyundai customer portal, car recorded the following DTCs (diagnostic trouble codes): -- * C168886 (System: CHASSIS; Sub-System: LKAS) * C240162 (System: CHASSIS; Sub-System: EPS) -- After I turned car off and back on twice, warnings cleared and power steering started working again. -- I had car transported to nearest dealership. -- Dealership's service department investigated and indicated the following: -- SCANNED SYSTEM FOR CODES FOUND HISTORY CODES C240162 MOTOR CIRUIT C16886 MDPS C168881 MDPS SIGNAL C168808 MDPS SIGNAL HISTORY. -- Their corrective action was as follows: -- CHECKED GROUND CONNECTION FOR MDPS. GOOD. FOUND LOOSE CONNECTION AT DRIVER'S LEFT FOOT KICK PANEL LOOSE. CLEARED CODES AND TEST DROVE VEHICLE 3 MILES OPERATING NORMALLY -- However, when I picked up car on 7/29/2022, immediately after exiting dealership's parking lot (while driving at low speed), power steering suddenly stopped working a second time. There were similar warnings (probably about lane-keeping assist and blind spot detection features again), but Hyundai customer portal shows no DTCs this time. -- I returned car to dealership's service department for them to investigate further. -- Sidebar: A coolant line in car's engine compartment was replaced in June 2022 due to rodent damage. When dealership was first looking at this steering issue, I reminded them of that occurrence and requested that they consider possible rodent damage to electrical system as a cause of the steering issue. They did not notice any such damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476513July 29, 2022
AIR BAGS
Front air bag did not deploy in accident. I was rearended in stopped position at 55+MPH by a SUV that pushed me forward causing front end collision with the stopped car in front of me. Front, rear and back passenger damage with intrusion. Towed to dealer. Bought new from Watermark Ford, Marion, IL ~3 months ago, no recalls, no other accidents. I sustained neck, head and arm injuries requiring immediate medical attention. Crash report with Illinois State Police. Auto insurance has full details and adjuster inspecting. I have pics of my vehicle and the ones causing damage.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11476326July 28, 2022
FUEL/PROPULSION SYSTEM
Hybrid system failure while driving. Driving car, acceleration stopped dangerously, then dash warning prompt to stop driving immediately. Dealer was unable to diagnose and resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475034July 20, 2022
ENGINE, ELECTRICAL SYSTEM
Upon starting the vehicle, the gear shift went into Drive mode but did not engage the engine or electric motor when depressing the accelerator. Then it would not allow me to change gear to Park, Neutral or Reverse. It would also not allow me to turn off the car, the electric motor was still running but not moving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468923June 13, 2022
ENGINE
Vehicle under normal operation began to lose power as the accelerator was depressed. Eventually stalling and consequently cutting power to the engine. The vehicle became immobile and would not move or engage out of drive until repeated efforts to turn off/on the vehicle. For a few days following the incident the vehicle idled very low, nearly shutting off in a few instances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467014June 1, 2022
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2022 Hyundai Santa Fe. The contact stated there was an engineering speed control fault while driving approximately 65 MPH. The contact stated that the smart cruise control rode the brakes while going downhill and destroyed the rotors. There were no warning lights illuminated. The vehicle was taken to the local dealer and to be diagnosed. The dealer turned the rotors; however, the contact stated that if the cruise control was activated, it would destroy the rotors. The manufacturer was notified of the failure. The approximate failure mileage was 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466134May 25, 2022
HYBRID PROPULSION SYSTEM
The contact owns a 2022 Hyundai Santa Fe. The contact stated while driving approximately 70 MPH, the vehicle started jerking. The contact was driving uphill when the jerking occurred. The vehicle functionality of switching from the electric hybrid mode to the engine failed, and the vehicle lost motive and electrical power. The contact was able to glide down the hill safely. The hybrid system warning light was illuminated. The vehicle was towed to a local mechanic. The mechanic diagnosed a failure with the hybrid switching over the engine. The vehicle was being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463517May 5, 2022
STRUCTURE:BODY
This car is equipped with a panoramic roof that opens both all the way and tilts for ventilation. While driving 70 MPH (posted speed limit) on I-95 in North Carolina in March, we had the roof tilted open. The sky was sunny, and the temperature was about 70 degrees. The roof spontaneously exploded, sending glass particles through out the inside of the car. The car did not collide with any object; the roof just shattered on its own. I was able to safely maintain control of the car, and pulled off at the next intersection. I was able to find a vacuum in a short amount of time to clean out the shattered glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460867April 15, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Hyundai Santa Fe. The contact stated that the vehicle was not able to start. Triple A towing company was not able to jumpstart the vehicle, and the vehicle was towed to the dealer. The dealer was not able to duplicate the failure however, the mechanic replaced the battery. The contact stated that the failure recurred. Triple A was made aware of the failure but was unable to jumpstart the vehicle. The vehicle was towed to the dealer however, the dealer could not duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 209.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458499March 27, 2022
UNKNOWN OR OTHER
Not even 500 miles on it and the transfer case/ power control unit went down. (It’s the thing that switches it from electric back to engine power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456541March 14, 2022
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
the weather was 20 degrees, sensor on the front did not work causing a Collison , dealer said they dont work it the cold i want this repair under warranty, dealer never stated they dont work in the cold
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11453574February 23, 2022
VISIBILITY/WIPER
Driving highway speed. Nice, clear day. No trucks or vehicles within 1/4 mile. No impact to windshield. Stress fracture started on passenger side of front windshield. Initial three inch fracture has expanded to over 12 inches
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451231February 9, 2022
STEERING, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
What component or system failed or malfunctioned, and is it available for inspection upon request? Warnings appeared on the instrument panel at the same time the power steering would go out and I would not be able to safely steer the car. This happened on 4-5 occasions. These are the various warnings that would appear: Check Lane Following Assist System Check Blind Spot Safety System Check Driver Attention Warning System How was your safety or the safety of others put at risk? Not being able to steer was very concerned and happened to me while driving on a busy highway at one point. I could barely steer the car well enough to get it to the shoulder. I had to cross 4 lanes of traffic during rush hour. Has the problem been reproduced or confirmed by a dealer or independent service center? I had it towed to the dealer the final time it happened. They stated that it is a problem with the power steering module Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Crossroads Hyundai of Loveland inspected the vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, not until the moment the issue occurred. The strangest part of the issue is that after I would pull over and stop the vehicle, I would clean the sensors on outside of the car and on then restart the car and then sometimes it would work again. It seemed to happen on days that there was poor weather or messy roads that would impede the sensors' abilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451022February 8, 2022
FUEL/PROPULSION SYSTEM
My Vehicle Hyundai Santafe Plugin hybrid 2022 is not showing an accurate gas miles range. It is giving incorrect information especially when traveling long drives. This is giving me anxiety about the loss of gas in the vehicle. It is also does not giving approximate mileage as described by the company on the sticker.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449369January 29, 2022
ENGINE
2022 santa fe PHEV Pebble or road debris punctured inverter cooling radiator causing to leak out. Quality or design flaw ? If happens and driver is unaware until too late, entire inverter system could be ruined or possible battery fire. Took to dealer for repair. ~1600.00$ Non covered repair cost. Warning light went on, who's to say caught it in time to prevent worse damage to inverter / battery pack
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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