Hyundai Santa Fe Complaints (2016)

236 consumer complaints on file.

#11404814March 25, 2021
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
WHILE DRIVING ON THE INTERSTATE, I NOTICED A TAPPING NOISE THAT SOUNDED LIKE A FLAP HITTING THE CAR. I NEEDED GAS, SO GOT OFF AT THE NEXT EXIT. WHILE EXITING THE INTERSTATE, THE NOISE GOT LOUDER AND THE CAR DIDN'T WANT TO ACCELERATE. I PULLED INTO THE GAS STATION. AS I ENTERED THE PARKING SPOT, THE CAR DIED. (IT HAD BURNED OIL IN THE PAST. I HAVE HAD AN ENGINE CAM REPLACED IN AUG/SEPT 2019). I CHECKED THE OIL. NO OIL! SO, I RAN AND BOUGHT 5 QUARTS OF OIL AND PUT THEM IN THE ENGINE. I STARTED THE CAR AND IT DIDN'T WANT TO IDLE, BUT FINALLY DID AFTER A MINUTE. I ROLLED DOWN MY WINDOW AND THE CAR NOISE WAS MULTIPLE CLANGING SOUNDS. IT WAS AS LOUD AS A BAD MUFFLER. I SHUT OFF THE CAR AND CALLED MY BOYFRIEND. HE SAID IT SOUNDED LIKE MY ENGINE BLEW. I CALLED MCGRATHS IN HIAWATHA, IOWA AND HAD THE CAR TOWED THERE. I AM 6000 MILES OVER MY 100,000 MILE WARRANTY. I AM TOLD THAT HYUNDAI WON'T COVER THIS ISSUE. HOWEVER, WHAT HAPPENED TO MY CAR SOUNDED EXACTLY LIKE THE PROBLEM WITH THE HYUNDAI 4 CYLINDER ENGINE TROUBLES THAT WERE RECALLED IN 2018. HYUNDAI KNEW I WAS HAVING ENGINE ISSUES IN 2019, AND WOULD ONLY REPLACE THE CAM. I FEEL THAT MY ENGINE SHOULD BE COVERED BY HYUNDAI. CURRENTLY, MY CAR IS IN THE SHOP AND I HAVE NO VEHICLE TO DRIVE. THE DEALERSHIP IS GOING TO ASK HYUNDAI FOR A "GOOD WILL" PERCENTAGE TO REPAIR THE VEHICLE. HOWEVER, THIS IS NO GUARANTEE. I AM OVER THE IOWA LEMON LAW LIMIT FOR MILEAGE AND YEARS. I FEEL THAT SINCE THERE WERE ENGINE ISSUES WITH OTHER ENGINES HYUNDAI MADE, THAT THEY KNEW I WAS HAVING THE SAME ISSUES AND WOULDN'T REPAIR IT CORRECTLY. I NEED TO HAVE SOMEONE CHECK INTO THIS. I DON'T KNOW WHAT ELSE TO DO. I AM PREPARED TO GET A LAWYER. MY VEHICLE WAS NOT RECALLED EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403967March 19, 2021
ENGINE
THE VEHICLE WAS BEING DRIVEN ON AN INTERSTATE, WHEN THE ENGINE STARTED KNOCKING AND THEN QUIT. CAR HAD TO BE TOWED AND LEFT AT A DEALER TO HAVE THE ENGINE REPLACED. THE DRIVER THEN HAD TO RENT A VEHICLE TO COMPLETE HIS TRIP OUT OF STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395552February 10, 2021
ELECTRICAL SYSTEM
NAVIGATION SYSTEM WON'T LOAD- WHEN THE VEHICLE IS STARTED, THE NAVIGATION SYSTEM (SCREEN SAYS BLUELINK)- STARTS THE PROCESS OF LOADING- WITH A LOADING BAR BELOW THE WORDS "BLUELINK'. , AT ENGINE START- WHEN LOADING, THAT BAR MOVES FROM LEFT TO RIGHT. ONCE THE SYSTEM IS LOADED, THE NAVIGATION SCREEN COMES ON. THE PROBLEM: THE LOADING PROCESS STOPPED LOADING AT APPROX. 60,000 MILES -THE NAVIGATION SCREEN IS STUCK IN THE "LOADING" SCREEN. MECHANIC DID A HARD RESET, DID NOT WORK. THE SYSTEM IS STALLED, AND HAS NEVER LOADED SINCE THEN. CAN NOT SEE THE NAVIGATION SCREEN, NOR THE RADIO PRESETS, BLUE TOOTH, STEREO SPEAKER SETTINGS, CAN'T GET TO ANY OF THESE SETTINGS OR OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383182December 12, 2020
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
VEHICLE WAS PARKED WITH THE ENGINE RUNNING TO BE WARMED UP. THE VEHICLE STARTED TO SHAKE AND ENGINE LIGHT CAME ON. THIS WAS NOT THE FIRST TIME THIS HAPPENED. THE FIRST TIME IT HAPPENED I WAS STOPPED AT A TRAFFIC LIGHT, WHEN I TRIED TO MOVE THE VEHICLE IT WONT GO ANYTHING OVER 15MILES PER HOUR. TOOK THE VEHICLE TO THE SHOP AND WAS TOLD THE THROTTLE BODY WAS DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372984November 4, 2020
ENGINE
CAR COMPLETELY DIED WHILE DRIVING DOWN THE ROAD. COULDN'T ACCELERATE, SERIOUSLY BAD SMELL, AND VIOLENT SHAKING COMPLETELY OUT OF THE BLUE AT 68,000 MILES. DEALERSHIP SAYS ENGINE NEEDS REPLACED AND WILL COST US $7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361384September 27, 2020
ELECTRONIC STABILITY CONTROL (ESC)
THE SENSOR COMES ON AND OFF SPORADICALLY FOR MY ABS AND TRACTION CONTROL. I BELIEVE THERE IS A SHORT AS THE LIGHTS COME ON MORE OFTEN ON HUMID DAYS. I HAVE HEARD THIS COULD CAUSE SPONTANEOUS COMBUSTION OF THE VEHICLE GIVEN THE LOCATION OF THE SENSOR. I TRANSPORT 4 YOUNG GRANDCHILDREN IN THIS VEHICLE AND WE ARE NOW AFRAID OF DYING IN A CAR FIRE. THE DEALER WANTS A FORTUNE TO REPLACE THIS SENSOR. GIVEN OTHER YEAR SANTE FE SUV HAVE BEEN RECALLED FOR THIS ISSUE I WOULD LIKE THE 2016 MODELS RECALLED AS WELL. THIS HAS BEEN ONGOING FOR A FEW WEEKS NOW. COMES ON WHEN I START VEHICLE ON HUMID DAYS. GOES OFF ON DRY DAYS.THE DEALER SAID HE WILL REPORT THAT I COULD NOT AFFORD THE REPAIR AND IF I DO GET A FIRE FROM IT THE INSURANCE COMPANY WILL NOT COVER IT AS I WAS INFORMED OF THE PROBLEM. SOUNDS LIKE BLACKMAIL TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355086September 15, 2020
ENGINE
SUV STOPPED COMPLETELY IN THE MIDDLE OF FREE WAY. ALL THE LIGHTS IN THE BOARD TURN ON AND HAD TO GET IT TOWED. WAS TOLD IT WAS THE ENGINE WHICH I THINK IT'S I'MPOSIBLE BEING A FOUR YEAR OLD CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354909September 14, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE OIL SENSOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT TWO MONTHS LATER, THAT THE ENGINE LEAKED OIL AND FAILED TO RETAIN ENGINE OIL. THE CONTACT CALLED THE HYUNDAI OF BECKLEY DEALER LOCATED AT 3921 ROBERT C BYRD DR, BECKLEY, WV 25801, (304)-254-8220, AND SCHEDULED AN APPOINTMENT. THE CONTACT INQUIRED ABOUT AN UNKNOWN OIL LEAK RECALL AND WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CALLED BUT, NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354811September 13, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE DRIVING ABOUT 65 MPH ON THE HIGHWAY ALL OF THE WARNING LIGHTS (ENGINE, OIL, ETC...) CAME ON AT THE SAME TIME AND THE CAR JUST SHUT DOWN AND LOST POWER STEERING. LUCKILY I WAS ABLE TO PULL OVER WITHOUT ANY PROBLEMS. THE VEHICLE WOULDNT START. IT JUST MAD A CLICK WHEN TURNING THE KEY. ALL OF THE LIGHTS WORK IN THE VEHICLE. THE VEHICLE HAS ABOUT 82,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354449September 11, 2020
UNKNOWN OR OTHER
WHEN COMING TO A STOP WITH THE BRAKES APPLIED, THE RPMS JUMP TO 4,000 AND THE VEHICLE SURGES FORWARD. THE VEHICLE STOPPED AFTER PUTTING IT IN NEUTRAL. THIS HAPPENED ON 8/23/20 AND OTHER TIMES. DEALER COULD NOT REPLICATE AND DENIED ANY KNOWLEDGE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351258August 25, 2020
ENGINE
DRIVING ON INTERSTATE 80 APPLIED BREAK AS TRAFFIC IN FRONT OF MY WAS SLOWING DOWN. CAR CONTINUED TO SLOW DOWN FAILED TO ACCELERATE. PULLED OFF INTERSTATE CALLED ROAD SIDE ASSISTANCE. CAR WAS TOWED 160 TO THE NEAREST DEALERSHIP. HAD TO RENT A CAR TO FOLLOW MY CAR TO DEALERSHIP ADVISES BY RSA THAT I COULD NOT RIDE WITH TOW DRIVER. ADVISED BY BY SERVICE MANGER THE NEXT DAY THAT CAR IS NOT DRIVEABLE, ENGINE NEEDS TO BE REPLACED. ADVISED THAT ADDITIONAL DIAGNOSTIC IS NEEDED TO SUBMIT FOR APPROVAL TO DETERMINE IF ENGINE WILL BE COVERED UNDER WARRANTY. STUCK IN CHEYENNE, WY OVER 1K MILES AWAY FROM. DEALER CAN'T OFFER ME A LOANER TOO FAR HOME AND CAN'T OFFER A RENTAL THAT CAN BE DRIVEN OUT OF STATE. FORCED TO FIND OTHER MEANS TO GET HOME. RECEIVE EMAIL AND HAVE A LETTER IN THE MAIL TODAY VEHICLE IDENTIFIED AS BEING INCLUDED IN CLASS ACTION SETTLEMENT FOR ENGINE FAILURE. SO NOW HERE I SIT AND WAIT NOT SURE IF REPAIR WILL BE COVERED AND WITHOUT A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348442August 10, 2020
ENGINE
I TOOK MY CAR TO THE LOCAL HYUNDAI SERVICE CENTER 8/4/2020 DUE TO THE CHECK ENGINE LIGHT BEING ON. NO OTHER SYMPTOMS. I WAS TOLD THE LIGHT CAME ON DUE TO COMPLETE ENGINE FAILURE. NO OTHER INFORMATION PROVIDED. I'M CURRENTLY WAITING TO HEAR IF THE REPAIR WILL BE COVERED BY MY EXTENDED WARRANTY OF IF I WILL BE FACED WITH THE $17K REPAIR. VEHICLE IS ONLY 4 YEARS OLD AND HAS REQUIRED SERVICING EVERY YEAR SINCE I PURCHASED IT (CPO).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344087August 8, 2020
ENGINE, POWER TRAIN
WHEN I STOP AT TRAFFIC LIGHT THE CAR HAS VIBRATION I CAN FELL IT WHILE I STEP ON THE BREAK I TOOK IT 2 HYUNDAI THEY ADVISE ME IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339815July 16, 2020
ENGINE
WHILE DRIVING. DASH BOARD LIGHTS FLICKERED, CAR SHUT OFF, (LUCKILY NOT WHILE ON THE HIGHWAY) WHEN TRYING TO START THE CAR, ENGINE WOULD NOT TURN OVER. HAZARD LIGHTS DID WORK.TOWED TO DEALERSHIP. HYUNDAI ASSESSED AND CLAIMED AN ENGINE RECALL. IT'S BEEN A MONTH. BUT HYUNDAI DID REPLACE THE ENGINE ALONE WITH ADDITIONAL PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308534February 11, 2020
ENGINE
MY 2016 HYUNDAI SANTA FE SHUT DOWN WHILE DRIVING ON A HIGHWAY AND WOULD NOT RESTART. IT IS IN A GARAGE NOW AND THEY ARE TRYING TO DIAGNOSE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300746January 21, 2020
ENGINE
I HAD MY 2016 HYUNDAI SANTA FE SERVICED BY HYUNDAI FOR A TIRE CHANGE AND OIL CHANGE ALONG WITH THE RECALL UPDATE ON JAN 17, PRIOR TO GOING FROM ST LOUIS MO TO WICHITA KS. I AM A TRAVELING NURSE, MY CONTRACT WAS STARTING MONDAY THE 20TH. I WAS ADVISED THE RECALL WAS A SYSTEM UPDATE FOR IMPROPERLY WORKING SENSORS. MY MOTOR BLEW 2 HOURS INTO MY TRIP ON JAN 18TH WHILE DRIVING ON THE HIGHWAY. I HEARD A LOUD POPPING NOISE AND FELT IT AS WELL. MY VEHICLE IMMEDIATELY STARTED TO SMOKE. I PULLED OVER TO THE SIDE OF THE ROAD, OIL WAS POURING OUT THE VEHICLE. IT WAS 30 DEGREES AND IM STUCK ON A 2 LANE HIGHWAY. I WAS TOWED TO THE CLOSEST DEALER, WHERE I WAS INFORMED THEY WOULD NOT BE ABLE TO GET A RENTAL VEHICLE SINCE THE RENTAL LOCATION WAS CLOSED FOR THE DAY. I COULD NOT GET A LOANER VEHICLE DUE TO THE AMOUNT OF MILES I HAD TO DRIVE. MY ONLY OPTION WOULD BE TO PURCHASE A NEW VEHICLE. I WAS STRESSED AND VERY OVERWHELMED, THINKING ABOUT MY NEED TO GET TO WICHITA KS AND UPSET THAT MY VEHICLE THAT WAS JUST SERVICED BY HYNDAI HAD BLOWN UP ON THE HIGHWAY. WITHIN AN HOUR OF LEAVING THE DEALERSHIP, FINALLY HAVING A MOMENT ALONE, WITHOUT A SALESMAN IN MY FACE, I REALIZED THIS WAS A MISTAKE. I CALLED BACK TO RETURN THE VEHICLE BUT MY SALESMAN WAS GONE FOR THE DAY AND THE DEALERSHIP WAS CLOSING. I TEXT MY SALESMAN ON SUNDAY ADVISING THAT I WANT TO RETURN THE NEW VEHICLE AND JUST GET THE RENTAL CAR AND MY VEHICLE FIXED, AS HYUNDAI ROADSIDE HAD PROMISED. ON MONDAY JAN 20TH I WAS ADVISED THEY WOULD NOT REVERSE THIS SALE AND I COULD NOT GET MY VEHICLE BACK. NOW I'M STUCK IN A VEHICLE I DO NOT TRUST WITH A HIGHER PAYMENT, HIGHER INSURANCE PREMIUM, FEELING COMPLETELY TAKEN ADVANTAGE OF. I DO NOT TRUST THE HYUNDAI BRAND. SEVERAL INJURIES HAVE OCCURRED TO OTHERS DUE TO THEIR LACK OF HONESTY. THERE ARE MANY POSTS ONLINE ABOUT HYUNDAI'S POOR BUSINESS PRACTICES. THE RECALL IS CALLED A CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289929December 18, 2019
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT THERE IS A BLACK SHADOW ON THE WINDSHIELD MAKING IT IMPOSSIBLE TO SEE. IT IS NOT FIXED BY REAIMING LIGHTS. IT IS WORSE AS YOU HIT BUMPS IN THE RODE. IT MAKES IT IMPOSSIBLE TO DRIVE AT NIGHT! I WAS DRIVING IN MY SUBDIVISION AND COULD NOT SEE A WOMAN WALKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279932November 13, 2019
UNKNOWN OR OTHER
ENGINE GONE BAD AND NEEDS REPLACED. WHILE DRIVING LOST POWER, LATER TO FIND FROM DEALERSHIP THAT ENGINE WAS NO LONGER GOOD. THIS THOUGH VEHICLE IS 3 YEARS OLD. WAS LATER TOLD THAT ENGINE HAD RECALL WHICH I WAS NEVER MADE AWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271554October 28, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 HYUNDAI SANTA FE. WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO DANBURY HYUNDAI (203-730-4700, LOCATED AT 102 FEDERAL ROAD, DANBURY, CT 06810) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269221October 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 30 MPH, A LOUD SNAPPING NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO UNIVERSAL HYUNDAI (321-418-6386, LOCATED AT 12801 S ORANGE BLOSSOM TRL, ORLANDO, FL 32837) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE REMAINED AT THE DEALER'S FOR THE PAST MONTH. THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OVER TWO YEARS OLD AND WOULD NOT BE ENTITLED TO THE LEMON LAW CONSIDERATION; THEREFORE, THEY COULD NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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