Honda Prologue Complaints (2025)

143 consumer complaints on file.

#11702071November 30, 2025
POWER TRAIN, STEERING, SUSPENSION
The vehicle makes a noticeable clicking sound when making routine left and right turns. This noise is not coming from the cabin of the vehicle, but sounds like it's coming from the wheels/axles. I have observed some level of clicking sound during turns since I purchased the vehicle in May 2025, but with each passing month, the volume and frequency of the clicking has increased. I now feel unsafe making any turns at 90 degrees or greater as the steering feels insecure and sounds indicate possible hazard/parts failure during vehicle operation. Almost all turns feel as though they are pushing the vehicle to the limit and I fear the parts/joints will fail while the vehicle is in operation. U-Turns are nearly out of the question. If a vehicle cannot safely and effectively make a greater degree of turn, then the turning radius should not allow a driver to put the vehicle into that position. However, for this vehicle, it seems almost any turning at all would then be completely impossible. As the car is still new and well within warranty, I will be taking it to my dealership for inspection and repair. The vehicle has never been in any type of collision or accident of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701712November 26, 2025
VISIBILITY/WIPER
Back up camera at night is extremely dark and visibility is near zero if there are no additional external light sources. This poses a safety risk as we are unable to see what's behind the vehicle. The vehicle has integrated LED lights and we are unable to upgrade the bulbs to be brighter. Either the night time mode for the camera isn't activating or the lights are too dim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701601November 25, 2025
EXTERIOR LIGHTING, VISIBILITY/WIPER
The backup lights are too dim to safely see where you are going when in reverse at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701587November 25, 2025
EXTERIOR LIGHTING
Reverse camera and the associated lights are VERY dim. It is very difficult to see out the rear camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701561November 25, 2025
UNKNOWN OR OTHER
The rear view camera display is too dark at night and does not provide adequate ability to see objects while reversing. This increases the chance of accidents or damage to the vehicle. The white reverse lights are not sufficient to provide lighting and the display does not have enough brightness and contrast. I have turned up the brightness to the maximum setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701154November 24, 2025
ELECTRICAL SYSTEM
While driving I received a warning that said “ service high voltage system” that came up on my dashboard. I have had my vehicle just for a couple of months and this is the second issue that I am having with the vehicle since purchasing it. I have taken it back to Honda who is now telling me that they have to do some tests to try and figure out the issue which seems to be a know issue which some forums show that may effect the heating system or cause you to need a complete battery replacement. I have my vehicle in service now waiting to see what the issue is but but for a brand new vehicle there has to be an even bigger problem if the issue is happening not only on my vehicle but on its sister vehicles as well the made by Chevy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701150November 24, 2025
STEERING
When turning right or left the vehicle is making a clicking sound. When I first got the vehicle within a month of ownership it made this sound prior to me making my first payment. I took it to the dealership for assessment and they said that there was an issue with the axle. They replaced both front axles but less than 3 months later the sound is back and I have taken my vehicle back to Honda. They told me that they have to contact corporate to see how Honda will want to handle the issue. I have literally only made 4 payments since having the vehicle. There seems to be a major issue that has been called out on Reddit forums however no one seems to be reporting the issue properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700328November 19, 2025
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2025 Honda Prologue. The contact stated that upon entering a parking lot at 5 MPH, the contact was attempting to park into a charging station. As the contact depressed the brake pedal, the vehicle failed to stop without warning. The contact repeatedly depressed the brake pedal as the vehicle accelerated and hit a tree. The air bags did not deploy upon impact as the contact's glasses flew off upon impact with the tree. The contact called the authorities, who informed her that they would not come to the scene if there were no injuries or damage to the tree. A police report was not filed. The contact sustained mental anguish and soreness in her collarbone, neck, and back. The contact later sought medical attention at an urgent care facility for her injuries. The vehicle was towed to the dealer, where the contact was informed that the vehicle's computer was offline due to the accident, and the only codes that could be retrieved were codes related to the accident. The contact was informed that until the vehicle has been repaired for the front end damage, they would not be diagnose the cause of the brake failure. The manufacturer was notified of the accident and a case was filed. The vehicle was not repaired. The failure mileage was 2,035
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11700112November 18, 2025
POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2025 Honda Prologue. The contact stated that while attempting to make a left turn, the contact heard a clicking sound coming from the driver’s side wheel. A dealer was contacted. The vehicle was taken to a dealer, and the contact was informed that the axles needed to be replaced on the front driver’s and passenger’s side. The vehicle was repaired, and the front axles were replaced; however, the failure persisted. The manufacturer was not notified of the failure. The contact was referred by the manufacturer to report the failure. The manufacturer informed the contact that the dealer would be contacted regarding the failure. The failure mileage was 3,573.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700064November 18, 2025
STEERING
The contact owns a 2025 Honda Prologue. The contact stated that while driving at undisclosed speeds and making a left or right turn, there was a cracking sound coming from the front of the vehicle. There were no warning lights illuminated. The vehicle was taken to a dealer; however, a diagnostic test was not performed. However, the dealer where the failure was being investigated. The contact stated that the tires were rotated. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699798November 17, 2025
STEERING
The contact owns a 2025 Honda Prologue. The contact stated that while the vehicle was parked and occupied, while depressing the accelerator pedal, the contact stated the steering wheel failed, and the vehicle was difficult to maneuver. Neither an intendent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 7,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694803October 21, 2025
FORWARD COLLISION AVOIDANCE, POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2025 Honda Prologue. The contact stated that while driving at various speeds, there was a clicking sound coming from the front wheels while turning in either direction. The vehicle was taken to the local dealer, who diagnosed that the CV axle was faulty and needed to be replaced. The CV axle was replaced, and the vehicle was repaired; however, approximately 2,500 miles later, the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed that the replacement CV axle had also failed. The manufacturer was notified of the failure. The contact stated that the Forward Collision Avoidance system had malfunctioned and erroneously indicated to stop the vehicle, although no other vehicles or objects were nearby. The vehicle also abruptly stopped in the middle of the road on several occasions with no other vehicles or objects nearby. The cause of the failure was not yet determined. The local dealer was notified, but no assistance was offered. The manufacturer was not informed of the failure. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690537September 30, 2025
BACK OVER PREVENTION
The contact owns a 2025 Honda Prologue. The contact stated that while attempting to reverse at night, the back-over prevention camera display was very dark, and the visual was not clear. No warning lights were illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was advised that the VIN was not included in an open recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689383September 24, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2025 Honda Prologue. The contact stated that while he or his wife was driving at undisclosed speeds, the instrument panel displayed a blank screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed, and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 993.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687880September 17, 2025
STEERING
The contact owns a 2025 Honda Prologue. The contact stated there was an abnormal clicking sound coming from the vehicle while turning the steering wheel in either direction. There was no warning light illuminated. The dealer was notified of the failure and scheduled an appointment to repair the vehicle. Upon arrival at the dealer, the contact was approached by an employee, and the employee was notified of the failure and acknowledged that the failure was a common issue. The employee then informed the contact that the issue was related to the front axle; however, the part for the repair was on backorder. The contact decided to leave the dealer without a diagnostic test being performed. The manufacturer was notified of the failure, and the contact was provided with a case number. The vehicle was not repaired. The failure mileage was 26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685205September 5, 2025
BACK OVER PREVENTION
The contact owns a 2025 Honda Prologue. The contact stated that while reversing at night or in the dark, the rear-view camera image was extremely dark, making the image very difficult to see. The contact stated that the failure created a visibility hazard for the driver. The local dealer was notified of the failure. The dealer informed the contact that the backup camera operated as designed. The manufacturer was not contacted or notified of the failure. The failure mileage was 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683627August 28, 2025
POWER TRAIN:AXLE ASSEMBLY, STEERING
The contact owns a 2025 Honda Prologue. The contact stated that while attempting to make a left or right turn, there was an abnormal sound coming from the front passenger’s side axle. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the axle needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact was referred to the NHTSA Hotline by the manufacturer to report the failure. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682926August 25, 2025
STEERING
The contact owns a 2025 Honda Prologue. The contact stated that while driving at 35 MPH, the power steering feature became inoperable. The contact was unsure if a warning light was illuminated. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the vehicle operated as intended. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The contact stated that the failure had occurred on two occasions. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678041August 3, 2025
EXTERIOR LIGHTING, VISIBILITY/WIPER
The backup camera at night is practically black. I find many people complaining about this online, but no fix. It is dangerous to back that car up at night!!! There must be a fix before someone gets hurt. Either upgrade the camera or upgrade the backup lighting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676767July 28, 2025
ELECTRICAL SYSTEM
The front center counsel which contains the USB and 12 volt charging ports comes off the car’s body and exposes the wires. This can lead to people getting electrocuted and hazardous for kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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