Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11634003January 3, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Brakes activated in an unwarranted situation. Suddenly stopping in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633862January 3, 2025
SUSPENSION
My car has 2824 miles and the front left CV JOINT has failed according to the dealership that completed the inspection. They state they were told by GM and Honda that the car was safe to drive. I have known someone that had a CV joint fail and lost the wheel. I do not feel that this is safe and no one should be recommended to continue to use the car with a faulty wheel component. This is a huge safety risk. I was told the part would be in 2 weeks on 12/3/24 it is now 1/3/25 and the parts team has let me know it could be the end of February now before it arrives and that is just a loose estimate as there are of cars with this same issue waiting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633784January 2, 2025
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Sensors cause unnecessary braking when going in reverse. Happen in rainy conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633752January 2, 2025
SERVICE BRAKES, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The collision system is too sensitive. Regularly when I’m backing into a parking spot the car will slam on the breaks even though there aren’t any objects in the way. This will also happen on occasion while driving forward normally potentially causing someone behind me to rear end the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633476January 1, 2025
STEERING, SUSPENSION
Vehicle Drive Shaft makes clicking noise at the CV Joint. Vehicle part is backordered due to nationwide shortage caused by vehicle defect on numerous 2024 Honda Prologues. There is no code on dashboard. Honda service has looked at vehicle and stated noise is caused by the CV joint for the drive shaft. Still says to drive due to backordered parts with no resolution. Vehicle has less than 6000 miles on it when problem arised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633185December 30, 2024
ELECTRICAL SYSTEM
I turned my car on and the screens were on, I put it in drive and both screens went black, I pulled over and I restarted the car multiple times, nothing would come on. I had to drive one hour to work without being able to see how fast I was going, or how many miles. It was completely dark and this is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632856December 28, 2024
ELECTRICAL SYSTEM
About 30 miles after starting a 1,500-mile road trip, the infotainment screen and driver instrument panel both went completely blank. After about 60 seconds, the system apparently rebooted, restoring both screens to normal operation. However, during that minute I was driving at approximately 75 mph on Interstate 90, and I had no access to certain vehicle controls and no way to verify my speed or see messages about cruise control. The error generated no warning lights or error codes, so I have not reported the issue to the manufacturer or dealership. The issue occurred with the odometer at about 180 miles. The odometer is now at about 1650 miles. I have not experienced the issue again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632274December 24, 2024
STEERING, WHEELS, LANE DEPARTURE: ASSIST
Critical Safety Issue: Vehicle exhibits severe steering stability defects creating immediate safety hazards: 1. Continuous side-to-side oscillation occurs while maintaining straight-line travel, even with steering wheel held firmly in position. Vehicle "snakes" within lane without driver input, making it dangerous during lane changes and blind spot checks. 2. Lane Keeping Assist System (LKAS) malfunctions due to steering offset: - System overcompensates with excessive left steering correction - Creates dangerous oversteering situation - Had to disable LKAS for safety - Demonstrates underlying steering system defect 3. Additional steering abnormalities: - Strong rightward pull during acceleration - Excessive resistance during left turns at highway speeds - Asymmetrical handling between left/right turns - Issues persist with LKAS disabled Safety Implications: - Cannot maintain steady lane position - Constant steering corrections required - High risk during emergency maneuvers - Loss of critical LKAS safety feature - Particularly dangerous at highway speeds - Driver distraction during blind spot checks while managing unstable steering Dealer Response: - Multiple visits without resolution - Over one week in shop - Claims behavior is normal - Dismisses safety concerns Issue is consistent and reproducible across different road conditions. Problem absent in other vehicles including rental car during service period. Video documentation available. Request investigation of: - Steering system components - Suspension geometry - Alignment specifications - LKAS system integration - Power steering system This safety defect creates unacceptable risk of accidents, particularly during emergency maneuvers or when changing lanes. Issue present since delivery and remains unresolved despite multiple repair attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632048December 22, 2024
ELECTRICAL SYSTEM
On Dec. 19 the infotainment system and the instrument panels both went blank. I was driving away from my home. I touched a button on the steering wheel that controls the content of the screen that is the main instrument panel. The heads up display failed as well. The car kept running, but I could see any information such as my speed, my battery level or any of the other usual information. I could not reboot the system by myself when I called the dealership, but they said that after I handed it over to them, that it was rebooting. I took it back home and it seems to be working normally, but nothing Planet Honda did will guarantee that this will not reoccur. Planet Honda said they have heard of this happening to others, but that it's rare. If you google this problem, you can see other Prologue owners have had this happen.. This is very upsetting and potentially dangerous to not know your speed or to be able to control the lights of the car and other items. \
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631863December 20, 2024
UNKNOWN OR OTHER
I just leased a 2024 Honda Prologue in October. It has a serious design flaw that Honda is refusing to fix -- the minimum temperature setting for heat is 70 degrees! Set the temperature any lower than 69 and it will blast feet and face with cold air even if the car is cold and it is 20 degrees outside. With a heavy winter coat, that's way too warm (and its also bad for range). I consider it a safety issue because when it gets too warm, it negatively impacts my alertness. And I can't safely take off my heavy winter coat while on the highway. I opened case #[XXX] with Honda on [XXX] and on Dec 20 Cynthia called me back to say that unless NHTSA declares it a safety defect Honda will not be fixing this. Now I'm stuck with the 3 year lease with this problem unless I can convince the dealer and Honda Finance to terminate the lease and refund my money. If I had known about this limitation I would have never leased this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631112December 16, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
While driving, both screens went completely black. Without the screens I was not able to monitor speed, no access to headlights and no access to adjust one pedal driving mode. All audio stopped as well. At first I didn’t know if I lost power to the entire vehicle, which distracted me from driving. Once I got my bearings, quickly accessed that the vehicle did not lose power, I pulled over. No warning lights or messages prior to this incident. No warning at all. It took about 10 minutes before both screens came back on. Being unable to monitor vehicle status and unable to see speed and no access to multiple options without the screen, put my safety at risk and other people around me at risk. I have not taken it in for any inspection at this time. This just happened yesterday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629577December 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Daughter left to go to school and when she got on to the road from driveway both screens on car went out. I had her come home and tried to get the dash to come on by turning car off then back on multiple times and nothing happened. Called Honda roadside assistance to get vehicle towed. Went back to vehicle to try again and the dash was working again. Called Honda roadside to update they suggested still having it taken to shop to be looked at
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629432December 7, 2024
POWER TRAIN, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When backing up rear park assist slams on brakes with no person or vehicle in sight. Incident #2 While driving on the highway all screens including radio and instruments went out leaving no access to range or speed. Had to take to Honda dealer for factory reset. Incident #3 Axels are clicking and shop states are broke and on back order. Vehicle had less than 8k miles on it when issue started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629289December 6, 2024
ELECTRICAL SYSTEM
on 03/12/204 the car dashboard indicated "high voltage service" for my third time and it did not want to take a charge, I went to the dealership they took the car for days they gave it to me on 05/12/2024, they told me they found nothing, the same day I was driving around 8 p.m. the car gave me the same problem,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623279November 2, 2024
UNKNOWN OR OTHER
This is an EV by Honda and the system did a reboot while driving on highway at 60mph. All electronic shut down and I was able to pull off onto the shoulder. The car rebooted and drove fine as I was 3 hours from home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621653October 23, 2024
UNKNOWN OR OTHER
Honda requires Prologue owners to use the Honda Link app in order to obtain warranty information, use credits, access features - but most importantly and the largest issue is we can’t get critical software updates for the vehicle because we can’t access the Honda Link app. We have submitted all of this information and have an open case with Honda (case #14996478) for the past 7 weeks with no resolution to this issue - since the day we leased the vehicle. Honda states this is an issue to be addressed by a contracted IT team, but so far does not have a fix, nor do they contact me or provide any updates. One of the team members at Honda told us last month to stop driving the car, so now we can’t drive it without worrying about missing a critical update as this issue is not yet resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619020October 9, 2024
EXTERIOR LIGHTING
The reverse lights are way too dim. You can barely see when backing up at night. Even the back up camera is so dim obstacles and pedestrians can not be seen. Common complain with other owners. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617949October 3, 2024
STEERING, SERVICE BRAKES
The contact owned a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed, the steering wheel seized. In addition, the brake pedal was depressed, however, the vehicle failed to stop as intended. The vehicle speed increased independently. As a result, the vehicle crashed into another vehicle. The fire department and the police arrived on the scene. A police report was filed. There were no injuries reported at the scene of the crash, however, the driver of the other vehicle was later treated for unknown injuries. The vehicle was towed to a local tow yard. The contact stated that both vehicles were condemned totaled lost. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 1,000. The VIN was unavailable.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11613932September 11, 2024
ENGINE, SERVICE BRAKES
The contact owned a 2024 Honda Prologue. The contact stated that while stopped at an intersection and attempting to make a right turn, the steering wheel was frozen and the vehicle began to independently accelerate at an unknown speed. The contact stated that he was depressing the brake pedal but the vehicle was not stopping. The contact stated that he crashed into a vehicle in front of his vehicle on the other vehicle's passenger side front door. The air bag deployed. The contact stated he was not aware of any warning lights. The contact stated that the police and emergency service vehicles arrived. The contact was not injured and did not receive any medical attention. The police filed an incident report. The vehicle was towed from the scene to an impound lot and later was declared a total loss by the contact's insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606454August 5, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
On [XXX], around 8 PM, I was driving north towards DeLand, Florida on the highway at approximately 70+ miles per hour when my 2024 Honda Prologue started to slow down on its own. The air conditioning system shut down, and a warning displayed on the dash: “Service High Voltage System.” I immediately drove home and contacted CarSafely, fearing that the car might become stranded and was not safe to drive. The following morning (Tuesday, [XXX]), around 8 AM, I emailed and called the Coggin DeLand Honda service department, informing them of the issue and sharing photos and a video of the incident. The error/warning disappeared after turning the vehicle on and off several times. Coggin advised me to bring the car in the next time the warning appeared on my dashboard. On Thursday, [XXX], around 12 PM, I was driving on [XXX] towards Daytona Beach at around 70 mph when the vehicle suddenly slowed down again. The air conditioning system shut down, and the service warning “Service High Voltage System” appeared on my dashboard once more. I immediately got off the highway and stopped at a safe location to turn off the vehicle and document the error and warning on my dashboard. I emailed Coggin DeLand Honda again to inform them of the issue. On Friday, July 5, 2024, I took the car to the Coggin DeLand Honda service department, where they connected the vehicle to their computer for a diagnosis. The service department detected the error and reset/cleared the error code. However, the service tech informed me that they could not fix the issue due to insufficient information, as the vehicle was built by GM (General Motors Corporation). They advised me to return directly to the dealer without an appointment if the error reappeared. On Monday, [XXX], around 8 AM, while driving at approximately 25 miles per hour on a local road near my home, the “Service High Voltage System” error reappeared. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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