Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11637186January 20, 2025
POWER TRAIN
When turning and accelerating either direction, a clicking noise is hear. This is diagnosed as the CV Joints and the drive axles. The issue is worse in cold climate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637184January 20, 2025
UNKNOWN OR OTHER
The HondaLink has unreliable connectivity with the vehicle for remote functions and charge notifications. When keys are misplaced or locked in the car, the unlock feature does not work as expected neither does the climate control function or any of the remote functions. This is can leave me stranded and unable to get into my car. The Charge notification also do not work this means when something happens that interupts charging to the car I would not know that my car will not be ready to drive when I anticipated or at all leaving me unable to get to my destination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637175January 20, 2025
STEERING
Makes clicking sound from cv joint when turning. Dealer states replacement parts are backordered indefinitely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637146January 20, 2025
UNKNOWN OR OTHER, STEERING, POWER TRAIN
UNKNOWN- car makes loud knocking sounds when turning right or left. Not sure what it could be but I read other people say it’s an axle issue. Took car to Honda, they inspected car and said it was fine and cannot figure out why the sound is occurring, but did say all prologues have this knocking sound when turning. Honda is currently investigating why this is happening and as of now, my dealership said the car is safe to drive even though I hear the sound daily and it makes me nervous. I use this car daily to drive my kids to school and myself to work and it is the only car I have but it is worrisome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637131January 20, 2025
EXTERIOR LIGHTING
When engaging the right turn signal and upon completing a right turn, the left turn signal activates three times when the signal stalk returns to the center position. Took vehicle to Honda dealership where it was confirmed. Honda dealership replaced turn signal switch. Vehicle continuing to experience this problem, intermittently. This is a potential safety risk as other vehicles will see the left turn signal activated on your vehicle and may think you are trying to turn left or switch lanes, when you are not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637089January 20, 2025
STEERING
When accelerating while turning the steering wheel either right or left, I hear a clicking sound in the front of the vehicle. I reported it to a dealer 7 days ago (on 1/13/2025), but I still have not heard back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637067January 20, 2025
STEERING, FUEL/PROPULSION SYSTEM
Car makes loud knocking sound when turning, especially when cold. Started almost immediately after taking delivery. Happens every time drive car and is getting worse. Available to inspect. Safety risk if drive axle snaps. Not inspected by anyone, but a known issue in owners' forums and among dealer service departments: [XXX] No warnings or codes thrown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637059January 20, 2025
SUSPENSION, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. Service high voltage Battery warning. HVAC system stopped working and vehicle is in limp mode. 2. Vehicle clicks and clunks in the front end noise coming from the CV joints on both side. Dealership says that it is "ok to drive" parts are on back order with no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637054January 20, 2025
STEERING, SUSPENSION, UNKNOWN OR OTHER
When turning the wheel there is Clicking sounds. Something is definitely wrong with this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636979January 19, 2025
STEERING
Left front clicking when turning the wheel to the left. Happens when reversing as well. Sounds like the CV joint needs replacement. Vehicle has less than 1000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636961January 19, 2025
SUSPENSION, STEERING
CV Axles are making a loud clicking noise while turning the steering wheel to the left or right. It has progressively gotten worse as time passes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636959January 19, 2025
UNKNOWN OR OTHER
Heard creaking noise from front axels. Had them replaced via warranty and the new ones are doing the same which leads me to believe the replacement fb axels joints are the same
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636952January 19, 2025
POWER TRAIN
Both CV shafts click under load turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636932January 19, 2025
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Adaptive Cruise Control and Lane Keeping Assistance was unavailable more than 4 times in one month. Got a propulsion waning light 3 times. On the third time, the dealer ordered a new EV Battery for my Prologue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636929January 19, 2025
SUSPENSION, STEERING
When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636920January 19, 2025
UNKNOWN OR OTHER
HondaLink Application does not always accurately communicate with the vehicle. This could cause issues with sounding alarm for distress or just everyday convenience for heating/cooling the car. Also, it is used to track charing and tire pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636918January 19, 2025
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636910January 19, 2025
UNKNOWN OR OTHER
When turning, either left or right, a clicking noise is coming from the the front end. The noise comes from the front end in the direction I am turning from the wheels area of the front end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636896January 19, 2025
SUSPENSION
Knocking sound when sharp turn to the right. CV Joint?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636890January 19, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle abbrupted stops when driving with the front collision on. I drive up the same hill everyday and when slightly turning left along a curve going up hill, and if there is a parked car present on the right side of the road, the car will abruptedly stop. If I slow down to less than 20 mph, the car won't stop, but doesn't seem like it should happen at normal driving speeds.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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