Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11744234June 15, 2026
UNKNOWN OR OTHER
My car a distinct clicking or knocking noise from the front Constant Velocity (CV) joints during tight turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743783June 12, 2026
POWER TRAIN
The contact owns a 2024 Honda Prologue. The contact stated that after shifting into reverse, the vehicle failed to respond as needed. The vehicle was taken to the local dealer, and a transmission software update was performed, and the vehicle was repaired. The contact was concerned that the failure might recur and no longer drove the vehicle. The manufacturer was notified of the failure. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743100June 10, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The infotainment screen during driving goes black and resets. While not necessary to perform vehicle function, I am concerned it is tied to other parts of the car that could cause a safety incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742950June 9, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Description of Safety Defect: The Automatic Emergency Braking (AEB) / Forward Collision Avoidance system is severely malfunctioning. On multiple occasions, the vehicle has experienced "phantom braking"—abruptly slamming on the brakes for no reason whatsoever. There were no obstacles, pedestrians, or vehicles ahead to trigger the system. This malfunction is happening at high speeds on major highways. Safety Risk and Impact: This issue represents an immediate and terrifying safety hazard. Unexpectedly slowing to a sudden stop at highway speeds completely compromises vehicle control and leaves me at an extreme risk of being rear-ended by high-speed traffic. It is a severe danger to myself, my passengers, and every other driver on the road. While the vehicle is currently subject to a manufacturer recall regarding the backup camera and other software updates, this specific, dangerous braking behavior makes the vehicle incredibly unsafe to operate. I request that the NHTSA review this issue immediately to determine if a broader safety investigation or expanded recall is required for the 2024 Honda Prologue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742591June 7, 2026
STEERING
Clicking from CV joint on turning when steering wheel is turned to both extremes left and right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741340June 1, 2026
STEERING
Cluck noise when turning at slow speed leaking oil both sides from the axel
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741338June 1, 2026
ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact stated while attempting to charge her vehicle, the charging port failed to work as intended. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the charging port on the vehicle needed to replaced. The vehicle was repaired as the charging port was replaced. The manufacturer was notified of the failure and they offered financial assistance and opened a case under the same number . The approximate failure mileage was 10,295 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741335June 1, 2026
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact stated while driving at 45 MPH with her wife in the vehicle, the vehicle instrument panel blacked out and displayed blank screen independently than minute and three seconds with instrument panel began to reset it self. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the instrument panel and front camera needed to replaced. The vehicle was repaired as they performed a software update and the front camera was replaced. The contact was relating the failure to NHTSA Campaign Number: 26V112000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and they informed her that they reviewing the case. The approximate failure mileage was 20,000 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740577May 28, 2026
STRUCTURE:BODY
Latches/locks/linkages Rear door is open but latch will not release/unlock. Child safety risk: child may be trapped or unable to exit Electrical unlocking and mechanical handle ineffective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739876May 25, 2026
UNKNOWN OR OTHER
Bad CV joints. It makes a clicking noise when ever I take a full turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739720May 23, 2026
STEERING, UNKNOWN OR OTHER
The clicking and ratchet sounds that my vehicle make while driving, but especially while turning/reversing along with the looser feeling of the steering during these times. It seems very unsafe almost like the axle is going to break while driving. Only had vehicle for 3 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739422May 22, 2026
STEERING, SUSPENSION
CV axle joint clicking sound when turning the wheel right or left. Honda technician already check it out and confirm the problem that it is the CV joint axle. No remedy provided by Honda at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739384May 21, 2026
STEERING
I am reporting a safety-related concern involving the right front axle on my 2024 Honda Prologue. When making right-hand turns at low speeds, the vehicle produces a loud clicking noise coming from the right front axle/CV joint area. The noise is repeatable and occurs consistently during turning maneuvers. I reported this issue to my authorized Honda dealership. On 05/21/2026, I dropped the vehicle off for inspection and repair. During the service visit, the technician acknowledged the concern and its happening with other Honda Prologue vehicles. No definitive safety repair or corrective action was provided at that time. I am reporting this concern because it involves a potential drivetrain/axle issue that may impact vehicle reliability and safe operation during turning conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739178May 20, 2026
BACK OVER PREVENTION: WARNINGS, AIR BAGS, UNKNOWN OR OTHER
I have had two safety issues with this vehicle where there were system failures that did not record DTC codes. And an additional failure that does not record codes and cannot be duplicated. After leasing the vehicle for seventeen months, and during repair for an unrelated non-safety issue, it was discovered that the steering wheel airbag had a loose connection. No warning appeared at any time on the instrument panels. As well the one pedal function would switch into regular drive mode, as in a gas powered vehicle, randomly. After multiple tries and incidents the dealer service department has been unable to duplicate. Then on March 6 of this year I bought in the vehicle yet again for this one pedal failure, and was notified there was an existing recall. This software update was performed. On March 17, just 11 days after the update, while backing into my garage with the garage door going up the windshield wiper was clipped by the door, destroying both the wiper and shattering the back window. I have backed into my garage thousands of times and never had an issue. Why this happened on this date I do not know. What I do know is that the vehicle gave no warnings and did not break for the object. At the time my dogs were clipped into their seat belt harnesses in the center well. By a miracle no glass shattered beyond the back storage area and I was able to safely remove them. I checked after and all of the collision warning systems were listed as active, including automatic braking for rear collisions. I had the dealership run scans twice and all scans showed no DTC codes and all systems active. I can only assume that all prior updates have failed, and there is a substantial defect to the vehicles ability to communicate. I have a copy of the scan performed. The second scan was run on April 9 because the dealership failed to provide a printed copy of the first. I have that second scan. My vehicle fails to communicate or activate essential information, a safety hazard.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11737929May 14, 2026
UNKNOWN OR OTHER
Vehicle is has an active safety recall and my local dealership has not received the update
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737920May 14, 2026
SEATS
When I put my car in reverse while I’m set as Driver 1 and actively driving, the seat unexpectedly switches to the Driver 2 memory position. This moves the seat too far back from the pedals, making it difficult for me to safely reach the brake and stop the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737835May 14, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
The issue I'm experiencing with my 24 Prologue is the infotainment screen (which controls a lot of the vehicle) sometimes having issues showing the backup camera, or issues with the car not allowing me to utilize ACC (says temporarily unavailable), etc. I feel less safe in the vehicle as a result. The issue is an OPEN recall and the dealership I've contacted 5x [XXX] ) has refused to do the update to the vehicle for various reasons, the most recent being: Honda has not delivered the update needed to the dealership for them to do the work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737681May 13, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, SUSPENSION
Forward collision assist keeps turning off, saying the front camera needs to be cleaned. Loud cracking/clicking/popping noises from front suspension making low speed turns (left and right). Sounds like the wheels want to fall off. I got this Prologue with 4 miles on it, started making those noises at less than 3K. It sounds so bad! Honda seems to be waiting until someone is seriously injured to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737600May 13, 2026
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2024 Honda Prologue. The contact received notice of Manufacturer Recall Number : 26056 6mh00. The contact stated that while driving on several occasions at various speeds, infotainment screen and instrument panel went black and did not work as intended. The vehicle was turned off for approximately five minutes and then turned on the infotainment screen and instrument panel began working. The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was repaired but the failure reoccurred the next day. The manufacturer was not notified of the failure. The failure mileage was a 12,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737518May 13, 2026
STEERING, ELECTRICAL SYSTEM
Vehicle: 2024 Honda Prologue Touring AWD The vehicle has an ongoing clicking/noise issue coming from the driver-side front CV joint/axle area, especially during turns, acceleration, and low-speed maneuvering. The clicking noise appears to be progressively worsening and raises concerns about premature CV joint failure and potential drivetrain safety issues. The issue has persisted despite service visits and replacement attempts. Additionally, the vehicle intermittently displays a “Charge Port Door Open” warning message even when the charge port door is fully closed and secured. This false warning can prevent charging functions from operating normally and creates concerns about electrical system reliability and sensor malfunction. Both issues occur intermittently but repeatedly, affecting confidence in the vehicle’s safety and reliability. The ongoing driver-side CV joint clicking noise has caused concerns about potential drivetrain failure while operating the vehicle. Due to the worsening nature of the issue and repeated occurrence, I no longer feel fully safe or confident driving the vehicle, especially during turns and normal road operation. The false charge port warning may also interfere with the vehicle’s charging capability and normal operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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