Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11678453August 5, 2025
SUSPENSION, WHEELS, UNKNOWN OR OTHER
I purchased brand new honda prologue almost spent 60k and from the day i bought the car starting the next week it start making slow sounds from front tire or suspension and slowly slowly it going more and more i went for my 1 service complain about that to the service advisor he finish the service and come back to me and give me the answer that this is manufacture default honda is having we cannot do nothing in this case indeed not having no help i leave from there the sounds getting more and more i am getting too scared to drive this vehicle on highway on 70mph because i feel the tire will break i went again for 2 service recently with more noice and they gave me the same answer that honda have manufacturing default i mean spending 60k with this kind of response is crazy i cannot believe i am soo disappointed and upset to have this car i am soo scared i need help please help me asap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678121August 3, 2025
STRUCTURE:BODY
The right side bumper has separated from the hinges, and I feel that this might be related to the previous 2024 Honda Prologue recall about the right control arm. I just want to make sure that it is reported as it looks like a manufacturing fault. My car only has 1500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677808August 1, 2025
ELECTRICAL SYSTEM
Vehicle charge will drop signficatinally when parked for over night. Car was charged to 100 % then dropped to 92% overnight. Car only gets 50-60% of mileage stated from the dash and app. Car has 3997 miles on it, yet as has charge history shows it has been charged enough throughout history to have 8,100 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677088July 29, 2025
STEERING
Vehicle makes clicking noises when making sharp turns at low speed. Replacement of left front axle done at 3,833 miles by dealership service department on 5/22/25. Clicking was reported again on 6/15/25 but was unable to replicate in noisy surroundings. Dealership advisor stated there is no solution to repair the problem and this would keep happening. Noise worsened and vehicle was taken to a different dealer on 7/21/25. The service advisor stated that they were "unable to determine cause at this time. Concern is under investigation." Advisor claimed this "may possibly be a normal characteristic."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676802July 28, 2025
SUSPENSION, STEERING, POWER TRAIN
Car makes loud clicking noise while making turns. Steering doesn’t come back to center after making sharper turns. Suspect bad CV joint, common when searching online for this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676679July 28, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Forward collision warning system activated Automatic Emergency Braking system and brought car to an immediate stop. This has happened multiple times for no reason. Sometimes it will activate on a street with no other vehicles, today it almost got me rear-ended in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676490July 27, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Frequently engages erroneously due to heavy rain or pavement markings. Last week when it was raining heavily, AEB engaged at least 10 times while I tried to back out of my garage (there was nothing/nobody in my driveway). And this past Friday it engaged 3 times on different colorings for patched pavement cracks in a parking lot while backing out of a parking spot.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676421July 26, 2025
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
Multiple warnings: AWD temporarily unavailable, service stabilitrak, reduced acceleration drive with care. Not braking completely when speeding
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674589July 18, 2025
STEERING, POWER TRAIN
When I bought this car, when I turn it makes clicking noises and clunks when put into drive. Dealer said it was a safety feature, but after investigation its the CV joints on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674484July 18, 2025
STEERING, ELECTRICAL SYSTEM
Hears creaking sound when turning in low speed. Only 1000 miles on the vehicle. The charging door indicator won’t go off. Keep popping up during driving, blocking the meter screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674167July 17, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I cannot reverse with my car slamming on the brakes and it thinks I'm going to hit something when no one is behind
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673830July 15, 2025
POWER TRAIN
The vehicle emits a loud clicking or popping noise from the front axle/CV joints when turning from a complete stop, despite having very low mileage. It has already been serviced twice and is currently in service for the same issue. A failing CV axle is essential to steering and can pose significant safety risks, especially at higher speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673575July 15, 2025
STEERING, UNKNOWN OR OTHER
Knocking noise when making a right or left noise. Noise seems to slowly get louder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672943July 11, 2025
POWER TRAIN, STRUCTURE:BODY
Clicking nose from axles when making hard left or right turns. Took to dealer and it took 2 visits to repair. Driver’s door window leaks when it rains or I go thru a car wash. My left shoulder gets dripped on. My car now has 7,500 miles. Both of these issues were present from day 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672637July 11, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
At almost 20,000 miles my car shut itself off while I was still driving. I was slowing down to a stop but my car was not functioning properly, could not turn my car off, put in park or turn of parking break. I had to sit in the middle of the street for at least a minute until I was able to shut off my car and restart it again. I drove straight to the Honda dealership. Waiting on diagnostic results. Also, I have always had a problem reversing out of a parking space when it rains. The emergency sensor reads an object behind me and automatically breaks even though I am the only car in the parking lot. It takes me minutes to back out enough to turn my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672032July 8, 2025
SUSPENSION
I purchased a brand-new car from Freeway Honda (1505 Auto Mall Dr, Santa Ana, CA 92705) in December 2024. Since then, I’ve been experiencing an issue where the car makes clicking noises when turning the steering wheel left or right. It appears to be related to the axles, and this is not normal for a new vehicle. This situation is becoming extremely frustrating, as I bought this car for comfort and peace of mind—not to feel unsafe or uncomfortable while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671888July 8, 2025
PARKING BRAKE:ELECTRICAL, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671222July 4, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
1. Infotainment system completely shuts off at random moments and not form of reset will bring them to work again. 2. Forward Collision Warning: Will sound at times even if there is absolutely nothing ahead of you. 3. Lane departure is not always “available at this time”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670452July 1, 2025
ELECTRICAL SYSTEM
Persistence issues with warning indicators appearing and charging capabilities on vehicle being reduced from 80% to 27% or 25%, which is approximately 67 miles total, and charging capacity cannot be increased either on the app of the vehicle or directly through the vehicle. Warning indicators displayed include "Service Vehicle Soon" and "Service High Voltage System". Four light indicators appear, one yellow turtle symbol, two red battery looking symbols, and a red car symbol. Incident has occurred a total of 5 times within approximately a 50-day period. Dealership where vehicle was leased has attempted to fix the issue four times without any success, issue has now appeared a total of 5 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670349June 30, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Leased vehicle 8/31/24, HondaLink app crashed within 45 minutes of leaving the dealership. Spent the next 3.5 months on the phone and emailing regularly with Honda for assistance, updates, or a solution, usually with limited response and no resolution. We were told by Honda to not drive the car until the issue was resolved, but they wouldn’t take it in to a shop or anything. The issue was resolved 12/13/2024 and it finally worked - and just crashed again. Unfortunately critical updates are sent through the app, so this puts us at risk if an update is available and inaccessible to us due to the app issue. The car also randomly changes settings such as lights, window locks, door locks settings, CarPlay won’t work, wireless CarPlay does not work, drops phones completely off, slams on the brakes while backing up, and recently started slamming on the brakes going forward with no hazards in sight (reported separately). These issues cause it to be unsafe to drive this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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