Honda Prologue Complaints (2024)

821 consumer complaints on file.

#11707115December 26, 2025
VEHICLE SPEED CONTROL
It seems that the vehicles "auto hold" function, which is the standard control method for electric one-pedal driving cars does not always operate correctly or at all. This results in the vehicle suddenly accelerating due to gravity or potentially under it's own power. I have had to slam on the break many times to prevent the vehicle from busting through the garage door, and if any of my children or anyone else was near the car they could certainly receive life-threatening injuries. The vehicle has been bought in for this and a slew of other issues, and the service center relied on a software update and us testing the vehicle thereafter for the reported faults. The vehicle has been inspected by the Honda dealership's EV expert. There are no warning lights, alerts or any preceding messages that would suggest there was an issue. We have not been driving the vehicle due to the these obvious safety issues. When we were driving this vehicle both drivers and the kids in the car quickly became aware of the issue and all felt unsafe. The vehicle has remained parked and unused. Recently I was able to test this and recorded videos of the seemingly random, obviously unsafe and seemingly random events. I cannot seem to upload these videos to this portal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707090December 26, 2025
ENGINE
starting on dec 24 and again on dec 25 the tcar has been having problems shifting into gear. THIS IS JUST ONE OF THE MANY PROBLEMS I have been having with this car I have already submitted a ticket on this car. This car needs to be recalled nation wide, OI do not feel it is safe to drive and it is only a matter of time until this model will be involved in many accidents resulting in many injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707057December 26, 2025
FUEL/PROPULSION SYSTEM
The “check high voltage system” warning came on, we noticed the hearing stopped. This started after 12,000 miles. The dealership said they fixed it and gave it back the warning reappeared a few days later, same events we lost heat and then the warning came back on. We have it back at the dealership they still don’t know what’s wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706998December 25, 2025
POWER TRAIN
At approximately 13k miles we started hearing a clicking noise when turning. Took it into the dealer they said it was a known issue with the drive axle and they need to replace the left drive axle. I asked them if they should replace both if it is a known issue but they said just the left. After a few weeks, since they ordered the wrong part, then the part they needed was on back order, they returned our car and said they would call us when the part was in. After a couple weeks of driving the car around they called and said the part was in and we brought the car to the service center and after a few days said that there was still an issue and they need to look into why it is still making a noise. They call us back and told us they need to replace the right drive axle as well and that it would be a while so they will provide us a loaner. We are waiting on the car to be fixed and am not sure when it will be ready.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706923December 24, 2025
SUSPENSION
Unknown When turning vehicle makes noise (Looks like CV joint noise)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706712December 23, 2025
POWER TRAIN
My current 2024 Honda Prologue has been in twice in one year's time for complete replacements of front axles. The second repair also included replacing the half shaft. The vehicle has under 8500 miles. Both incidents started with a clicking sound when turning. The first replacement took weeks of waiting as the parts were backordered. The second took two weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706668December 22, 2025
POWER TRAIN
The front clicks and pops when turning left and right, both on throttle and off. Does not have to be a tight turn. Simply turning into a side street, no bumps or anything abnormal makes a racket and kind of scary due to how loud it is. Started when the car had less than 5,000 miles and I think it's worse when it's cold outside. Speeds that cause this are anywhere from 0 to 35 miles an hour. Dealer said it should be fine and to wait for a call. Its been a while ¯\_(ツ)_/¯
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706464December 22, 2025
STEERING
The right side passenger CV joint makes loud clicking sound turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706434December 22, 2025
POWER TRAIN
CV joints are making clicking noises. Started with right side at about 14k miles and then the left side around 16k. Took car to dealership to address as its under warranty. They said they have heard about it but did not know if Honda would replace. I am waiting to hear back from dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706288December 20, 2025
EXTERIOR LIGHTING
REVERSE LIGHT DON’T LIGHT UP ENOUGH TO SEE BEHIND YOU. EVEN IN THE BACKUP CAMERA YOU CANT SEE, TO DARK. THIS COULD CAUSE HITTING AN OBJECT OR PERSON CAUSING HARH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706223December 19, 2025
UNKNOWN OR OTHER
Camera backup manufacturing not working suddenly after freezing day .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706061December 19, 2025
STEERING
Faulty CV joint that produce knocking sounds when turning, recently, along with the knocking noise there is a loud bang noise when trying to turn with some acceleration, the noise is very loud and seems to be something is going to break. It may break down on turning. CV joints were replaced for this car twice and the problem is still comes back, recent diagnosis determined they will need to be replaced again. No warning lights are associated with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705842December 18, 2025
SUSPENSION, STEERING
Vehicle only has 13K miles and is one year old, and is making a clicking noise when turning. Especially noticeable when it's cold or I just started driving the vehicle. Called Honda Dealership and the service advisor acknowledged that they're aware of this problem but do not have the parts available to fix it. I believe this vehicle has a problem with defective CV joints/ankle. I was told they would put me on a list and contact me when backordered parts are available, but I'm not sure if I can believe I'll be contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705811December 18, 2025
STEERING
The cv joint is knocking upon turning in either direction I'm concerned for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705691December 17, 2025
ELECTRICAL SYSTEM
Two weeks ago, an alert appeared stating that the charge port door was open. The door was closed and no amount of opening and closing the door would stop the alert from repeatedly appearing. After about 2 hours, a new alert would appear either before or after the the alert for the charge door. The new alert told me to service the high voltage charging system. The issue has been confirmed with the dealership, however, they refuse to fix the problem under warranty because they state that the issue is the internal position sensor for the charging port door and that is not one of the more common causes of this, apparently, very common issue with this vehicle. Considering the volume of complaints about this issue, I find that hard to believe and refused to pay for a known issue with the Prologue. Most other owners with the issue have found that despite being told by the dealership that the sensor was the issue, it was actually the AC or battery that was the problem. This is a safety issue because something is wrong with the charging system of an EV, which can eventually cause a major defect in the vehicle and Honda won't fix it under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705687December 17, 2025
UNKNOWN OR OTHER
Hondalink cannot stay linked to the car and frequently will not connect at all. Last week, the car locked with my keys inside, and Hondalink could not connect to unlock the car, keeping me locked out with my sleeping child in the car until someone could bring me my spare key to get in. This was terrifying and a huge safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705684December 17, 2025
VISIBILITY/WIPER
Wiper control is not fully under human control. At any speed less than very fast, the wipers are on automatic. The automatic will not start unless the car is going over 35 miles an hour, which means that I either need to waste windshield wiper fluid to clear my windshield below that speed or turn the speed up to max to do so. Once the car has gone over that speed, though, the automatic system will control the wipers, sometimes getting stuck on max noatter how much rain there is and not being able to be slowed unless they are turned completely off and left that way for several minutes. This has been demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because it obstructs the vision of the driver and takes concentration away from the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705679December 17, 2025
BACK OVER PREVENTION: WARNINGS
The parking collision warning will alert and emergency brake for no reason while still several feet from anything near the Prologue. This was demonstrated for and confirmed by the dealership. Then they shrugged and said that Honda has not issued a fix for the problem. This is a safety issue because the sudden emergency brake has nearly caused collisions and has covered me in scalding coffee multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705675December 17, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning either does not work at all or is too sensitive. When demonstrated for the dealership, the warning went off while in park for a potted plant more than 10 ft away, then did not go off again no matter how close the Prologue was moved towards an object nor what speed we were moving, until it suddenly went off as we approached a cross street, alerting to a car that was almost through the intersection before we approached it. The dealership did confirm that the system did not work on the Prologue. Then they shrugged and said that Honda had not issued a fix for the problem. This is a safety issue because it is part of the safety system and it does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705674December 17, 2025
LANE DEPARTURE: BLIND SPOT DETECTION
Blind spot warning works intermittently. Sometimes it alerts correctly, sometimes it does not alert at all, and sometimes it alerts to nothing. This is a huge safety concern because I might try to change lanes directly into a car in my blind spot if it says nothing is there. This was brought to the attention of the dealership, was reproduced for them, and has been confirmed as an issue with my Prologue. Then they just shrugged and said the Honda has not issued a fix for the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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