Honda Pilot Complaints

1,017 consumer complaints on file.

#11501479January 12, 2023
STEERING, VISIBILITY
The contact owns a 2021 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted to the left and right. Additionally, the passenger's side front mirror was shaking abnormally. Additionally, and the driver's side front window made abnormal sounds. The vehicle was taken to a dealer, where it was diagnosed as needing a wheel alignment. The vehicle was repaired; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500687January 8, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
Front windshield broke while the vehicle was sitting in the parking lot. I was staying overnight at a hotel. When I went to bed the car was fine. When I got up the next morning the windshield was broken. The car had been parked all night and it was in a secure area. The windshield broke on its own. My insurance paid for the broken windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500508January 6, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car has used Automatic braking 3 times for no reason. No one is front of us. It also used automatic braking and then made the car die? Or lose all power and there was no object in front of us, in the middle of the road. We were almost rear ended and the vehicle would not let us move. It was horrible.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11500030January 3, 2023
SUSPENSION
Rear sub-frame welds failed. On January 1st 2023 while driving the vehicle a loud noise was observed. We got an appointment at the local Honda service center and we were told in fact it was the sub-frame and that Honda is refusing to cover this under the factory warranty. We are almost 500 miles from home and have a two year old vehicle with a broken sub-frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499702January 1, 2023
UNKNOWN OR OTHER
I bought new car in mid January 2022 and on 1st January 2023 my car was Shuts Down middle of the road While Driving. It is nightmare. No warning or hazard lights working. Call 911 for police for further assistance. I am living in Maryland and issue happened in new Jersey. It's national holiday and all facilities and accommodations are closed and I stuck with my family. I am attaching police reports for reference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498176December 20, 2022
TIRES
I have Continental cross contact 245/50 R20 104H. Upon 1 year inspection of the vehicle I was told all 4 tires need to be replaced and the vehicle is failing inspection. At the time the vehicle, which is a newer lease, had 30k miles on it. I’ve never owned a vehicle of any kind that has needed 4 new tires in just over 1 year. The garage is saying he has seen this issue before because the tires are too soft for the type of vehicle. I’ve managed to find the identical tires recalled just 2 weeks before the tires on my vehicle. I found recall date 2920 and my tires are 3120. It’s hard to image the same tire, manufacturer, and location didn’t have a recall issue they were unaware of just 2 week Ma later. It seems more likely it hasn’t been reported yet with that date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498139December 19, 2022
TIRES:SIDEWALL
The contact owns a 2021 Honda Pilot equipped with Continental Tires, Tire Line: Crosscontact LX Sport, Tire Size: 245/50R/20, DOT: A376D3K92321. The contact stated while driving 35 MPH, the vehicle started jerking and the contact was able to pull over and notice that both front and rear passenger’s side tires experienced blowouts on the sidewall of both tires. The vehicle was towed to the dealer and the tires were replaced. The vehicle manufacturer was contacted and advised the contact to reach out to the tire manufacturer for assistance. The tire manufacturer was contacted but the contact received no response. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496885December 10, 2022
ENGINE
The issue is with a restart after the car engaged the auto idle stop feature. Outside temperature was about 43F, Car had been driven earlier in day, and was parked for about 1 hour. The car started okay after sitting for an hour, then driven at highway speeds for about 10 mins. Car then came to a stop once coming off the highway at a red light. The car's auto idle engaged and the car's engine shut off. As the light turned green, my foot was taken off the brake to start the engine again and the car did not start. I received a message on the dash stating to place car in Park and start the engine, this was done but did not restart the engine. I shut the car off completely and had to use a lithium ion jumper battery pack to restart the engine. At that point the engine did start back immediately. Once home I tested the battery's voltage with a voltage meter, which read about 12.1V. I started the car with the voltage meter attached and voltage did not get below 10V and the car started without assistance. Thus proving that the battery is in good condition. The car was purchased in November of 2020, thus the battery about 2 years old and the car has just under 30K miles. I have not contacted the dealer yet. This is the first time this issue has occurred though there have been other times when starting from the idle stop the car has had difficulty in starting, starting this summer (July 2020). Difficulty has been noticed in the hotter or colder weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496848December 10, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
We discovered that both right and left rear door locks were not operating properly in our brand new 2022 Honda Pilot Touring, preventing the passengers from being able to exit the vehicle. From the original purchase on Oct 27, 2022, the kids had complained of being unable to unlock and open the rear doors from inside the cabin. After continuing problems, I discovered that once the door locks had been locked electronically, either via the drivers side door switch or the key fob, it was impossible to manually unlock and open the right or left rear passenger doors. Again - the rear seat passengers were NOT able to exit the vehicle on their own. Once all doors had been unlocked electronically via the switch of key fob, then the rear doors could be manually locked and unlocked using the lock tabs by each door handle. We took the vehicle to the dealer on Nov 30, 2022 and they confirmed that the locks were not working properly. (Note at this time, the vehicle had already had the rear entertainment system fail and had been at the Honda World Westminster service facility for five (5) days for repairs and while they replaced the control unit) On Dec 2-3, Honda World Westminster service took 2 days to diagnose and repair the vehicle (now 7 days total in the shop), replacing both rear door lock assemblies (Right Rear Latch Assembly Part # 72610-T5R-A31; Left Rear Latch Assembly Part # 72650-T5R-A31). When we received the vehicle I asked what exactly had failed and how could both locks be inoperable on the new vehicle from the dealer, but they could offer no explanation other than poor quality control. I explained that this was more that simply bad parts, it created a serious safety concern as the rear passengers were essentially "trapped" in the rear seat area as they were unable to unlock and open the doors had they needed to exit the vehicle in an emergency. I also called Honda Corp. and advised of the issue, they created ticket # 13512638
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495599December 1, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded on 2021 Honda Pilot. On Wednesday November 9, 2022 approximately 3PM, my wife was driving her 2021 Honda Pilot down the freeway when she heard a loud explosion above her head followed by the sound of rushing air. The sunroof glass had spontaneously exploded. Fortunately the sunroof internal cover was pulled shut or else broken glass would have fallen on my wife's head. Driving conditions were good and my wife did not see any object strike the vehicle. We have owned the car since April 2021 and it has ~ 8000 miles. It is in pristine condition, no damage or accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491937November 2, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My 2021 Honda Pilot's Idle-Stop System has been failing at random and dangerous times. The engine shuts off when Idle-Stop is engaged and as expected. However and until recently; when I release my foot from the break, nothing happens. The engine does not start. Restarting the engine has taken me to shift to park, turn the car off, wait a few minutes, and then it starts without any hesitation. Today this happened during a busy stop where I did not feel safe for myself or my passengers. The problem does not reproduce at my will or by performing any specific set of steps. After today, I'm nervous to drive with this system enabled. The problem never happens if I remember to manually disable the Idle-Stop System every time I start my car. Nevertheless, it's not a normal practice for me to have to disengage a feature that should work. This problem has not been reproduced or confirmed by a dealer or independent service center. The component has not been inspected by the manufacturer, police, insurance representatives, or any others. There were no warning lamps, sounds, messages, or other symptoms prior that would indicate an imminent failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489954October 19, 2022
FORWARD COLLISION AVOIDANCE
The contact owns a 2021 Honda Pilot. The contact stated while driving approximately 35 MPH, the Forward Collision Mitigation system inadvertently activated. The contact stated that the brakes were independently activated. The brake and several other unknown warning lights were illuminated with an audible chime. The contact stated that the software independently reset and returned to normal driving. The contact stated that the failure became constant. The contact had taken the vehicle to a local dealer on three occasions, but no repairs were performed. On the third service appointment the contact was advised that the manufacturer was aware of the failure and was developing a remedy. The manufacturer had been informed of the failure. The failure mileage was 10,486.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489646October 17, 2022
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The contact owns a 2021 Honda Pilot. The contact stated while driving over a speed bump at an undisclosed speed, he heard a knocking sound coming from the rear of the vehicle. The vehicle was taken to the dealer, and the contact was informed that the subframe was damaged. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488039October 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Wednesday 9/28, some cloud cover but nothing on the deck, mild temps, straight highway– traveling on I-90 eastbound at 10AM, and past North Bend and the 436th Ave SE exit, our 2022 Pilot braked suddenly from 70 to about 40 mph accompanied by the red flashing BRAKING light. At that point the West bound traffic is some 100 feet away from the eastbound. We were in the left line with a speed of 70 mph with ACC activated. Just prior, I noticed an ambulance, Westbound, with lights on – in the westbound left lane, as our CMBS went bonkers eastbound. Luckily, there were no other cars near us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485404September 20, 2022
ELECTRICAL SYSTEM, ENGINE
My car, a 2021 Honda Pilot, has a feature called "Idle-Stop" where the engine stops when the break is depressed, when the break is released, the engine is supposed to start back up. Twice in the past week, while at an intersection, the Idle-Stop has engaged, stopping the engine, but failed to start the engine back up. After this occurs, I could NOT start the car back up, the engine would not turn over. The first occurrence was at the turn lane of a very busy intersection and there were numerous cars blocked by mine. Thankfully after about 30 minutes, the car managed to start up. I took it immediately to the Honda dealership where they said the car needed a software update. The dealership said the battery was fine and that there were no other issues. One week later, the same thing happened, I was a stop light and the Idle-Stop feature stopped the engine and it failed to start back. My 2 children were in the car this time, I felt very much that our safety was in danger. This time, I needed a jump start to get the engine started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485148September 19, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION
The contact owns a 2021 Honda Pilot. The stated that the vehicle was pulling to the left or right while driving. The contact stated while depressing the brake pedal the vehicle started pulling to the right. Additionally, while driving over rough road surfaces the vehicle was making a loud rumbling sound as if the traction control was failing. There was no warning light illuminated. The contact had taken the vehicle to the dealer who was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485033September 18, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Auto restart stalls the car when reengaging the engine after coming to a full stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484965September 17, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving on highways and interstate the vehicle flashes BRAKE when the is no reason to brake. This happens multiple times per day, in my commute. The 2nd thing (and most dangerous) is the automatic braking. Several times on the interstate the car has done a HARD brake while travelling at high speeds, only there wasn’t a reason for it No other vehicles were in front of us at the time. It has also happened several times on the state road that we drive daily. It’s not. I have contacted Honda and have note heard back as of yet. This is a very dangerous and possibly fatal flaw. The issue is definitely ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482438September 1, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
With the auto idle feature engaged (disengaging requires manually turning off the system with each vehicle start) while at a stop light the auto idle feature shut the engine off. Typically, when you release the brake the car start back up and you can begin to accelerate. Over the past few months the issue has stalled the engine, but restarted and give the warning "Collision Mitigation Braking System Malfunction." On the past 2 occurrences the engine has shut off completely and I have had to restart the car. This occurs when at an intersection or similar after going into a complete stop, so vehicles around you are ready to move. Once it took me opening the car door and closing it to get the electronics to allow the car to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481717August 29, 2022
ELECTRICAL SYSTEM
When the automatic engine shut-off is engaged during traffic stops, sometimes the power to the vehicle shuts off. It can happen at stop signs with out warning. The vehicle usually powers back up in Park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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