Honda Pilot Complaints

1,017 consumer complaints on file.

#11605290July 29, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
I was traveling with my daughters [XXX] , and [XXX] , in the back seat. It started raining heavy just as I passed a vehicle and returned to the right lane. I reduced my speed, then felt the vehicle hydroplane slightly and felt the traction control system engaged. As soon as the traction control icon displayed, I began to feel the traction slipping and noticed a slight unresponsiveness in the steering. My speed suddenly dropped 15-20 mph, without braking, or any change in pressure on the accelerator. I then tried to accelerate, but was unable to possibly because of loss of traction I noticed the traction light was flashing. The vehicle I had just passed moments before was quickly approaching at roughly 65 mph (speed limit was 70 mph) and had no warning of the issue with my vehicle decelerating, luckily they were paying attention and able to pass safely. When they passed, I pulled off the road and had these warnings on the screen: - Collision Mitigation Braking System. CMBS problem. - Lane Keeping Assist Problem. - Road Departure Mitigation System Problem. I placed the vehicle in park, shut it off, then restarted it. The error messages went away, then came back on as soon as I started driving. The traction control light remained off and the rain subsided, but the warnings remained. Dealership is supposed to inspect Wednesday 07/31/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605072July 29, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated while driving approximately 55 MPH, the contact stated that several unknown warning lights started flashing. The contact stated that the Cruise Control and the Lane Departure and Lane Assist were inoperable. Additionally, the front view camera had failed to operate as designed. The contact had taken the vehicle to an independent mechanic where the vehicle was diagnosed, and it was determined that the electrical system had failed and that the front view camera needed to be replaced and recalibrated for all of the other systems to work as designed. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605052July 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, ENGINE
My name is [XXX] , I am the owner of a 2022 Honda Pilot, and the safety of this vehicle is now of great concern to me. My vehicle has done up to 35,000 mileages. On Friday, [XXX] as I was driving on the highway, this vehicle suddenly stopped without warning. All the lights on the dashboard came up and I received 5 messages indicating that the following had problems: Emission System, Vehicle Stability Assist (VSA), Electric Power Steering, Transmission System, and Adaptive Cruise Control. This is a very dangerous and life-threatening hard stop that occurred in the middle of the highway, and I had to tow the vehicle to the DACARS Honda Dealership in Bowie, Maryland. I must state that my service history is up to date as of the time of this incident. The dealership carried out a diagnosis and confirmed all the problems from the messages that I received and agreed to fix them because the vehicle is still under Manufacturer's Warranty. I am really concerned about the safety of this vehicle and the lives of other owners and road users who may not be as lucky as I was on [XXX]. I recommend a very detailed safety evaluation on this Model of Honda and if possible, immediately instruct the replacement of all the safety problems/parts listed above pending the outcome of this investigation/evaluation, and ultimately instruct a recall of this model of Honda. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604932July 28, 2024
UNKNOWN OR OTHER
The sunroof exploded while driving on the interstate. It is available for inspection. If I was driving with sunroof open the exploded glass could have caused injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604290July 24, 2024
VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
I hope this message finds you well. I am writing to express my deep concern regarding the ongoing safety issues with my leased Honda, which I obtained in March 2024. Shortly after leasing the vehicle, I noticed that the sensors would frequently activate and deactivate without any apparent reason. In May 2024, while driving, all the sensors turned on, deactivating all safety features and causing the car to swerve. The sensor lights remained on the next day, prompting me to take the car to the dealership. I was informed that the sensor and a camera required repairs, which were subsequently addressed. Despite my concerns about the safety of driving this car, especially with three children, I was assured that the issue was resolved. I filed a complaint with Honda Corporate, and they indicated that the issue would need to recur 2-3 times before considering a different vehicle. Unfortunately, on [XXX], all the sensors activated again while I was driving, causing the car to stop accelerating in the middle of a busy road with my children in the back seat. This placed us in a life-threatening situation, as other vehicles were traveling at high speeds. The transmission light also turned on, advising to avoid high speeds. The next morning, I reported the issue to Honda and arranged for roadside assistance to tow the car to the dealership. During the towing process, the sensors activated again, and the car struggled to accelerate. Once at the dealership, I provided videos of the car's behavior to Ricardo, the service advisor, who acknowledged the severity of the issue. However, he later informed me that the sensors were not currently active, and the scanner could not detect any issues. Despite keeping the car overnight for further testing, they were unable to identify or repair the problem. I was advised to either pick up the car or leave it with them, but no loaner vehicle was offered. I am extremely concerned about the safety of driving this car. I pay 685 monthly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603527July 20, 2024
SERVICE BRAKES, SUSPENSION
My front struts were making noise brought car to dealer and dealer determined they were bad and had manufacture replace under warranty. Today, I brought my car into the dealer for maintenance, and I'm being told I have to replace brakes, but looking at them, they are wearing unevenly, which I believe should not be
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603442July 19, 2024
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
The contact owns a 2023 Honda Pilot. The contact stated that after starting the vehicle, the message "Secondary Restraint System Failure" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 80,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603042July 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My CMBS stopped my car in the middle of the road coming home one day. There were no other cars around me (in front of me, behind me, or coming towards me). The word “brake” flashed across my dash and then it beeped at me and just stopped in the middle of the road going 55 mph. My kids and elderly mother in law were in the car with me and we were all shaken up and also very glad there were no cars behind us, or else we could have been injured in a rear-end collision. The dealer has had my car for 21 days now and cannot reproduce it, but they asked if I was in the road that it occurred on, because they have had similar complaints from owners. I do not understand why they don’t drive my car down that same road to be able to reproduce the incident. My below email was sent to the dealer on June 18, because the car keeps locking me out with the key fob inside and the dash resets itself, but won’t turn back on, it is just in the constant spinning reset wheel. My attached photos are of the car refusing to lock because it says a door is open or a window is down, when none of that is happening. (The doors are closed and the windows are up.). The CMBS incident occurred on June 24th, I drove home and had Honda tow my car to the dealership. They have had it ever since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602749July 16, 2024
ELECTRICAL SYSTEM
While driving, the dashboard displays (in front of driver and center screen as well) went completely black for 2-3 minutes. Although they eventually came back on, driver lost the ability to determine speed, as well as get any other relevant info while operating the vehicle. There were no prior warnings that it would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602294July 15, 2024
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owns a 2022 Honda Pilot. The contact stated that while driving at undisclosed speeds and depressing the brake pedal, there was an abnormally loud squeaking sound coming from the brake pedal. There was no warning light illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The vehicle had been taken to the dealer where a software update was performed; however, the failure persisted. The dealer stated that dust had caused the brake pedal to squeak and the failure persisted after the repair was performed. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602121July 15, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
The car accelerated brakes did not work or did not function. The. “Brakes “word (brown color ) flashed 2 x. I was going to work I parked on the upper level of the parking structure. AS I was doing rear parking I adjusted the car forward to align with the parking slot . As I moved the car forward it jolted and accelerated. The brakes was not working. The word “brake”. Flashed. 2 times . The car fell to the lower floor. I was fortunate as it was a Sunday no car nor pedestrian was in the lower level but the car beside where I fell suffered damages. I was brought to the emergency department . Paramedics and police were called. My ct of head neck abdomen and pelvis were negative. Ct of chest showed band like contusion comparable with seatbelt injury. I suffered from bruises to my left leg. Right breast lower abdomen. Left clavicle area. History wise: my Honda pilot lost all power on [XXX]. I had it towed to the Honda service center in Cerritos. I was told it was battery issue. Battery was changed A ,month after I crashed. I informed my insurance. I called Honda. They gave me a case number. But said it’s the insurance who will investigate. Per insurance Honda should do the investigation. Up to this day I have no update from Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11602010July 14, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
ACC, LKAS, collision mitigation system problem, road departure mitigation system, and auto high beam problem warnings all appear on instrument panel. None of these systems work. Have replaced battery and problem not fixed. Warnings continue to appear each time car is turned on. Vehicle has 47783 miles on it. Codes indicate there’s a problem with the camera in the front of the car. The car is only 3 years old. Shouldn’t be having these issues. Have researched online and found many other complaints from others from various Honda models. Major safety problem that warrants a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601453July 12, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I filled up on gas and I used 88 instead of regular 87 fuel so a day after I filled up with gas I turn on the vehicle all of the lights came on warning that the awd system didn’t work and the lane departure didn’t work and cruse control didn’t work. And when I went to the dealer they couldn’t figure it out until the pulled the gas out saying we put the wrong gas in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600477July 9, 2024
BACK OVER PREVENTION
The contact owns a 2022 Honda Pilot. The contact stated while reversing and attempting to park the vehicle, the contact became aware that the center display failed to display a rearview image, compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the media-oriented system transport cable. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V431000 (Back Over Prevention); and the VIN was included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600229July 8, 2024
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
The accelerator on my vehicle malfunctioned and got stuck. While making turn with no acceleration, the acceleration of the vehicle got stuck and the brakes did not respond causing the vehicle to hit a sidewalk and breaking the passenger side suspension and control arm and axel of the vehicle. Airbags deployed. Controlled the vehicle until it stopped completely. When vehicle was completely stopped the passenger side still sounded like that gas pedal was fully pressed when the other tires were not moving.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11600143July 8, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
On July 8 2024 at approximately 0720 CST I was driving my vehicle on the freeway when I lost ALL acceleration and the car would NOT go above 70MPH. The car continued to decelerate while on the freeway in traffic. The RPM range was 7-8 while it was decelerating and then it went back to "normal" a few minutes later. I then continued my travel to work and about 5 miles away from my work it did it again ON THE FREEWAY. I was able to limp into the Honda Burleson Service Center and there were 3 warning lights on at this point. These warning lights are Brake System Warning Light, Road Departure Mitigation System Problem, Adaptive Cruise Control System Problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599537July 6, 2024
STEERING
Clicking/clunking noise when turning wheel left or right. Many complaints about this issue. Steering rack is being replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598559July 3, 2024
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Sudden collision warning displayed on dashboard and brakes were automatically applied. No vehicles in front of me and vehicle behind was sufficient distance away. There was no collision situation at all. Brake system light, collision warning light, and collision mitigation braking system problem - See your dealer displayed on dashboard. I pulled into parking a parking lot, stopped, and turned engine off. After restarting engine, error seemed to clear. Dealer review is pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597943July 1, 2024
SERVICE BRAKES, ENGINE
when auto-idle engaged and car is stopped, it will not restart the car's engine. My safety was at risk because the event took place while I was in traffic with my family. The problem has not been reproduced. It is a problem known by Honda for many years. The vehicle has not been inspected. Unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597282June 27, 2024
ELECTRICAL SYSTEM
The battery has gone bad twice (second replacement only took nine months) since an update was applied to the auto engine restart function. The car will work for some amount of time after the battery is replaced and then begin to not restart (shut off) at a light after the auto engine shutoff is engaged from the brake. It progressively gets worse until we replace the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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