Honda Passport Complaints (2020)

105 consumer complaints on file.

#11502532January 18, 2023
ELECTRICAL SYSTEM
I am reaching out to you because I have no options further and am very frustrated with this never ending problem going on with the electrical system in my vehicle. I leased this vehicle brand new in August of 2020, starting in February 2021 started coming across this persistent problem with the Infotainment system where it will shut off unexpectedly followed by loud crackling and popping noises that emit from the speakers. It is a safety issue because it seems to affect other systems in the vehicle that make warning sounds say if someone is in a blind spot as well as being an overall distraction especially if I am using the vehicle for directions. The noises are very loud and distracting and there is no fix other than pulling my vehicle over and shutting it off waiting for a few minutes and rebooting everything and even then the problem can reoccur. I have taken my vehicle into my local Honda Dealership multiple times for the last 3 years now for the same problem occurring over and over and Honda doesn't seem to have an actual permanent fix for this problem. Just in the last year for example I have taken the vehicle in for maintenance on these dates 05/24/2022, 09/23/2022, 10/05/2022 and most recently on 01/12/2023. There seems to be no end in sight regarding this problem and a quick search on the internet will show that a multiple amount of people across the country are experiencing this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496485December 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The cmbs keeps flashing the brake warning light when I’m changing lanes to a center turn lane. This happens at least 2-3 times weekly. I’ve also had it brake going through a stop light when no one was in front of me and almost got me rear ended. I have not taken it to a dealer or shop to have them reproduce it because I know there’s nothing they will do to fix it so I’m not going to waste the money until I know it will be fixed by taking it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495790December 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
CMBS ISSUE. failed with error message on screen. Randomly the breaking system turns on with no one around me on side roads going 50 A Car could be behind me with no one in front and it forcefully stops. Had to pull over to avoid being hit from behind. Have had to pull off to the side of the road and turn my car off and then on again to stop my car from randomly breaking. Lane keeping system pulls me into old lane lines during construction. When avoiding pedestrians on the side of the road car try’s to pull me back into the lane almost hitting them. I have had to stop to correct my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483638September 9, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH). VEHICLES NOT ALWAYS RECOGNIZED AHEAD WHEN USING ADAPTIVE CRUISE CONTROL. SOMTIMES THE ISSUE WILL BE CORRECTED IF THE HONDA PASSPORT IS POWERED OFF AND RESTARTED. ANOTHER ISSUE IS THE BACKUP CAMERA AND LIGHTING IS NOT SUFFICIENT IN A DARK ENVIRNOMENT WITH LITTLE OR NO AMBIENT LIGHT IN ORDER TO BACKUP SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474673July 19, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2020 HONDA PASSPORT TOURING. CONSUMER WRITES IN REGARD TO DEFECTIVE COLLISION MITIGATION BRAKING SYSTEM. THE CONSUMER STATED THE COLLISION MITIGATION BRAKING SYSTEM DID NOT PERFORM ANY ACTION TO BRAKE THE VEHICLE. THE DASH ONLY DISPLAYED "BRAKE" ON THE SCREEN WITH A WARNING SOUND. THE DEALER WAS NOTIFIED AND STATED THE VEHICLE WAS OPERATING AS DESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459068March 31, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving at any speed vehicle computers (system and entertainment) loose communication and malfunction, causing loss of display and function. This loss of communication causes a loud crackling & popping noise to be generated by the system through the vehicle speakers. This problem persist while driving until the vehicle is stopped, turned off and door opened. Research on Honda internet forums has revealed thousands of postings from owners with the same and similar problems. I have taken this vehicle to Honda service more than 3 times. Each time was told a manufacturing defect in wiring harness of the MOST system is the cause. Each repair has been unsuccessful in permanently correcting the defect. This problem, being random and tied to rough terrain or road bumps can happen at anytime. When this happens it is a major distraction. When system error many warnings are flashes and various vehicle features stop functioning. This affect drive system, safety system and entertainment system. It is unknown if safety systems would function when this problem is actively happening. This is the scary part of it. I have given Honda every opportunity to fix the problem. They tell me it is not a recall but is covered under an "extended service period" due to this known issue. I have seen many technical service bulletins pertaining to this issue. This needs to be elevated to a recall. I do have videos of this malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447968January 18, 2022
TIRES:SIDEWALL
Driving in neighborhood suddenly Tire pressure light came on. Tire flat with 4 ruptures on sidewall of tire. Continental cross contact LX sport 265/45 R20. This incident happened in Jan 2022 had similar episode in August of 2021 with rupture in sidewall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446134January 4, 2022
LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
When turning on car all the advanced systems fail. I need to restart my car sometimes 3 times to clear error from instrument panel, otherwise if I drive the car none of the advanced safety features work. Honda has been unable to diagnose and twice has withheld paper work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432023September 7, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Manufacturer Communication Number: A21-012 Summary Service Bulletin - A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues. This is a known problem. On my vehicle it caused the rear camera to go out which is required safety equipment. Also the noise is so loud sometimes it startles me and I jerk the steering wheel. I have been to the dealer 2 times and they say it is a known problem but have no parts. This has been going on for over a year now and this problem need to be a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418556May 25, 2021
UNKNOWN OR OTHER
Not long after buying my car I noticed a popping sound from the speakers. I took it back to Honda in which they added a harness. This did nothing and the popping got louder to the point it became a distraction and even turning the radio panel off did nothing. The speakers would get hot along with a burning smell. I took it in for a 2nd time in which nothing was done and then the third time the speakers were re-wired. As of today the popping noise is back, I lose connection to all audio (Bluetooth, FM, AM, SirusXM, AndroidAuto, etc.) this makes it impossible to safely use the phone while driving down the road. Along with the popping the main screen continues to cycle through a black screen. Sometimes it comes up immediately sometimes it takes a few minutes. This is an issue when trying to back out of a driveway or parking space. Honda is well aware of the issue as they have sense released a bulletin stating that the problem will be fixed, but with the cavate that Honda be able to duplicate. Outside of hearing the popping sounds there is no warning of when the speakers and or screen with cease to work. These issues do not happen constantly but when they do are an issue at highway speeds. Outside of a harness, re-wiring and constantly re-setting the system there is nothing that Honda seems to be willing to do and drivers should just "deal" with it. The popping has been duplicated along with video evidence, they have also been able to duplicate the system losing connection as that is part of the bulletin and the back up camera issue has a recall but there has been no permanent fix on the speakers. None of the tried methods has seemed to fix many users issues and Honda continues to willfully ignore them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406768April 6, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ADAPTIVE CRUISE CONTROL WORKS WELL MOST OF THE TIME. OCCASIONALLY, IT IGNORES STOPPED TRAFFIC AND CLOSES TO A DANGEROUS DISTANCE. IT THEN SLAMS ON THE BRAKES AND ALL WARNING LIGHTS GO ON. THE SENSORS ARE DEFECTIVE. ON TWO LANE ROADS, THE SENSORS DETECT ONCOMING TRAFFIC AND FLASH THE BRAKE WARNING LIGHT. WHEN ON CRUISE, THE SENSORS DETECT CARS MAKING A LEFT TURN WHEN PASSED ON THE RIGHT, AND APPLY THE BRAKES. THE SAME THING HAPPENS WHEN ON A FREEWAY IN THE MIDDLE LANE PASSING A CAR ON THE RIGHT. THE FALSE WARNINGS HAVE HAPPENED SINCE I PURCHASED THE VEHICLE. IT'S BEEN TO THE DEALERSHIP NUMEROUS TIMES. THEY CAN'T FIX IT. THE CRUISE PROBLEMS WERE DISCOVERED ON A TRIP TO FLORIDA FROM JANUARY TO MARCH 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398731March 2, 2021
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
TL* THE CONTACT LEASED A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM WOULD GO BLANK AND THE CONTACT COULD HEAR A SPARKING SOUND COMING THROUGH THE SPEAKERS WHILE DRIVING. THE CONTACT STATED THAT THE TIRE PRESSURE ON THE VEHICLE WOULD CONSISTENTLY DEFLATE ON ALL FOUR TIRES WITHOUT WARNING. THE CONTACT WROTE A LETTER TO THE MANUFACTURER DOCUMENTING THE FAILURE BUT THE CONTACT RECEIVED NO ASSISTANCE. THE CONTACT THEN TOOK THE VEHICLE TO HONDA OF PRINCETON (987 STATE RD, PRINCETON, NJ 08540) WHERE THE VEHICLE REMAINED IN DEALER POSSESSION. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377861December 4, 2020
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ENGAGED, THE SPEED DECREASED TO 5 MPH. THE CONTACT PULLED OFF THE ROAD AND VEHICLE DROVE AS DESIGNED. THE VEHICLE WAS TAKEN TO SOUTHERN MOTORS HONDA (10300 ABERCORN ST, SAVANNAH, GA 31406, (912) 927-0700) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS CONCERNED ABOUT THE FORWARD COLLISION AVOIDANCE SYSTEM. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366832October 28, 2020
ELECTRICAL SYSTEM
STATIC, CRACKING, POPPING, AND LOSS OF INFOTAINMENT CENTER, EVEN WHEN VEHICLE IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354238September 10, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2020 HONDA PASSPORT. THE CONTACT STATED THAT THE FRONT RADAR SYSTEM AND THE COLLISION AVOIDANCE SYSTEM WAS SENSING OTHER OBJECTS AND ABRUPTLY SLOWING THE VEHICLE DOWN ALMOST TO A COMPLETE STOP. THE CONTACT TURNED OFF THE FEATURE SO IT WOULD NOT ENGAGE IN ERROR LIKE BEFORE. THE CONTACT WAS ABLE TO OVERRIDE WHEN APPLYING THE BRAKES. THE CONTACT WAS CONCERNED THAT THE EVEN THOUGH THE ADAPTIVE CRUISE CONTROL WAS NOT READING AN OBJECT IN FRONT THE VEHICLE, THE SYSTEM MAY SPEED UP THE VEHICLE POSSIBLY CAUSING A COLLISION. ADDITIONALLY, THE INSTRUMENT PANEL DISPLAYED THE INCORRECT VEHICLE SPEED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN CHICAGO (1111 N. CLARK ST, STE 2, CHICAGO, IL 60610, (312) 766-1095) AND A SOFTWARE UPDATE WAS PERFORMED FOR THE INSTRUMENT PANEL TO SHOW THE CORRECT SPEED. IT WAS ALSO SUGGESTED THAT THE FRONT OF THE VEHICLE BE CLEANED AND WIPED OFF AT ALL TIMES FOR CORRECT READINGS OF ANY OBJECT IN FRONT OF THE VEHICLE. THE MANUFACTURER STATED THAT THE SYSTEM COULD BE READING BUMPS IN THE ROAD, CURVES IN THE ROAD AND RAIN THAT COULD CAUSE INACCURATE READINGS. THE ISSUE WAS ESCALATED TO A CASE MANAGER. THE FAILURE MILEAGE WAS 7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353522September 7, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON THE INTERSTATE, NO VEHICLES IN FRONT OF ME OR BESIDE ME AND I HEARD A LOUD EXPLOSION LIKE A SHOTGUN BLAST. I LOOKED IN REAR VIEW MIRROR AND SAW GLASS BOUNCING FROM MY VEHICLE. I PULLED OVER AND DISCOVERED THAT MY SUNROOF WHILE CLOSED HAD EXPLODED. FORTUNATELY I HAD THE SHADE CLOSED SO NO GLASS CAME INTO THE CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350501August 20, 2020
ELECTRICAL SYSTEM
POPPING NOISE, RADIO/NAVIGATION SCREEN GOING BLANK, REAR VIEW CAMERA FOR BACKING UP DOES NOT WORK & MOST IMPORTANTLY THE INSTRUMENT GAGES GOES BLANK WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343444August 5, 2020
STRUCTURE:BODY
I JUST BOUGHT THIS 2020 HONDA PASSPORT EXL 4DAYS AGO. I DECIDED TO CLEAN IT AND WENT IN A TOUCH LESS CARWASH (NO BIG BRUSHES ROLLING TO PAINT). AND THEN AFTER, WE WENT HOME. UPON LEAVING THE CAR, I SAW A DARK SPOT BY THE FRONT PASSENGER DOOR AND IT WAS THE PAINT CHIPPING OFF. IT WASN'T THERE SINCE. ITS A BRAND NEW CAR AND ITS JUST DAYS OLD SO I LOOK AT IT AND CHECK LIKE EVERY 2HRS. I MEAN ITS A $40K CAR AND WITH JUST A SIMPLE CARWASH IT CHIPPED OFF? I'VE READ THIS ISSUE TO SOME OTHERS AND ITS CRAZY THAT IT HAPPENED TO ME. ITS JUST 4DAYS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343466August 5, 2020
ELECTRICAL SYSTEM
SHORT IN THE ELECTRICAL SYSTEM CAUSES CRACKLING/POPPING TO COME OUT OF INFOTAINMENT SPEAKERS. INFOTAINMENT SYSTEM CAN BE SET TO OFF AND PROBLEM WILL STILL PERSIST. THE CRACKLING AND POPPING CAN HAPPEN RANDOMLY AND TO VARIOUS LOUDNESS LEVELS. UNDER ABRUPT BRAKING OR ROAD BUMP, PROBLEM WILL OCCUR LOUDLY. THE NOISE CAN SOUND LIKE ROAD GRAVEL HITTING WINDSHIELD AND IS VERY DISTRACTING. WEATHER, SUCH AS VERY HUMID OR RAINING CONDITIONS WORSENS THE PROBLEM AND INCREASES ODDS OF IT HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341082July 23, 2020
FUEL/PROPULSION SYSTEM
ON JULY 14 2020 A FLYING OBJECT WENT UNDER MY CAR WHILE I WAS DRIVING ON HIGHWAY I73 (CLOSE TO GATE CITY BLVD GREENSBORO NC).THE OBJECT GASHED THE SIDE OF THE FUEL TANK CAUSING FUEL LEAK!THE PLASTIC TANK IS CLOSE TO THE MANIFOLD WHICH COULD OF CAUSED FIRE OR EXPLOSION OF THE VEHICLE!THE FUEL TANK IS SHIELDED FROM THE BOTTOM BUT IT'S NOT SHIELDED FROM THE DRIVER SIDE UNDER THE VEHICLE!I THINK IT'S A MISTAKE AND IT'S A SERIOUS FIRE HAZARD BC IT'S VERY EXPOSED TO ANY ROAD DEBRIS OR RANDOM SMALL OBJECTS WHICH CAN HARM THE THIN TANK SIDE!THE CHASSIS AND THE SUSPENSION DESIGN IS ALSO ALLOWING DEBRIS TO TRAP AND WEDGE BETWEEN THE FUEL TANK AND THE DRIVER SIDE SUSPENSION PARTS!I STRONGLY THINK BC THE DESIGN THE SIDE OF THE TANK NEEDS TO BE SHIELDED!SPECIALLY ON A CAR WHICH IS SOLD US 'RUGGED'AND OFF-ROAD CAPABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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