Honda Passport Complaints (2019)

282 consumer complaints on file.

#11319541March 27, 2020
STEERING
THE STEERING WHEEL IN MY 2019 HONDA PASSPORT MADE UNWANTED MOVEMENT OR MOTION WHEN PARKED OR STOPPED. I WAS ABLE TO CAPTURE THE PROBLEM WITH THE STEERING WHEEL ON A VIDEO CLIP AND PRESENTED TO THE DEALER AS AN EVIDENCE. ON THE FIRST VISIT I WAS NOTIFIED THERE WAS NOT ANY PROBLEM AND RECOMMENDED TO PERFORM A FOUR WHEEL ALIGNMENTS. ON THE SECOND VISIT THE TECHNICIAN DISCOVERED THE PROBLEM AND ESCALATED TO HONDA. HONDA STATED THAT THEY HAVE SEEN THIS PROBLEM WITH THE STEERING WHEEL AND IT WAS DIAGNOSED TO BE RELATED TO A DEFECT IN THE STEERING COLUMN. THE STEERING COLUMN WAS REMOVED AND REPLACED BUT A SECOND PROBLEM APPEARED WITH THE STEERING WHEEL ADJUSTMENT LEVER AND STEERING WHEEL BECAME TOO STIFF TO MOVE UP/DOWN. HONDA'S REPRESENTATIVE MADE A VISIT TO THE DEALER AND THE PROBLEM WAS DIAGNOSED TO BE A SECOND DEFECTIVE STEERING COLUMN. I BELIEVE THIS COULD BE A SAFETY CONCERN ALTHOUGH DEALER HAS STATED THAT IT IS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317033March 9, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN USING THE AUDIO SYSTEM (APPLEAIRPLAY, BLUETOOTH, SIRIUS OR FM RADIO), THE SPEAKERS AT SOME POINT WILL BEGIN CRACKLING AND MAKING POPPING NOISES, SIMILAR TO STATIC NOISES, WHICH CAUSES THE MUSIC TO INTERRUPT AND CUT OUT. EVEN WHEN YOU TURN THE AUDIO OFF, THE SPEAKERS CONTINUE TO MAKE THE CRACKLE AND POP SOUNDS. YOU HAVE TO TURN THE CAR OFF AND OPEN THE DOOR TO COMPLETELY CUT OFF THE AUDIO. IT HAPPENS RANDOMLY AND IS A COMPLETE DISTRACTION WHILE DRIVING. THE DISPLAY SCREEN ALSO CUTS IN AND OUT WHILE IN USE USING THE BACKUP CAMERA, MUSIC OR GOOGLE MAPS, ETC. AS WELL. THE CAR CAN BE IN MOTION OR PARKED, IT HAPPENS. THIS STARTED IN FEB 2020, 1 MONTH AFTER LEASING THE CAR AND APPROX 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316669March 6, 2020
ELECTRICAL SYSTEM
WHILE THE VEHICLE IS RUNNING AND DRIVING, THE INFOTAINMENT SYSTEM FAILS. THE FIRST EVENT IN THE SEQUENCE IS THAT THE AUDIO FROM ANY SOURCE (AM, FM, SATELLITE, IPHONE) WILL START TO CRACKLE AND INTERMITTENTLY CUT OUT. THEN THE INFOTAINMENT SCREEN IN THE CENTER OF DASHBOARD WILL GO DARK AND ALL SOUND WILL STOP. ADDITIONAL EVENTS INCLUDE THE DRIVER SCREEN (SPEEDOMETER, ETC.) BEHIND THE STEERING WHEEL GOING DARK. SOMETIMES THE MESSAGES 'NO AUDIO SOURCE' OR 'NETWORK CONNECTION LOST' ARE DISPLAYED ON THE SCREEN. OCCASIONALLY THE SYSTEM WILL TRY AND REBOOT AFTER 10-15 MINUTES, WITH THE SCREENS TURNING ON AGAIN FOR A SHORT PERIOD OF TIME (5-10 SECONDS) BEFORE GOING DARK AGAIN. THE ONLY WAY TO RECOVER TEMPORARILY IS TO PARK, TURN THE VEHICLE OFF, OPEN THE DRIVER'S DOOR (SHUTS OFF RETAINED ACCESSORY POWER) AND THEN RESTART THE VEHICLE. THIS SYSTEM FAILURE HAPPENS WITH AND WITHOUT AN IPHONE CONNECTED VIA GENUINE APPLE USB CABLE. NONE OF THE FOLLOWING HAVE RESOLVED THE PROBLEM: RESETTING THE INFOTAINMENT SYSTEM TO FACTORY SETTINGS; DISCONNECTING THE BATTERY CABLE UNDER THE HOOD; AND, TEMPORARILY REMOVING THE INFOTAINMENT POWER FUSE UNDER THE HOOD. CHECKING THE SYSTEM SETTINGS VIA THE INFOTAINMENT SYSTEM APPLICATION INDICATES THAT THE SYSTEM IS UP TO DATE AND NO UPDATES ARE AVAILABLE. THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS. THE HONDA DEALER SERVICE DEPARTMENT STATED THAT THEY NEVER HEARD OF THIS ISSUE, AND SUGGESTED THAT I FILM THE ISSUE WHEN IT OCCURS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315738March 2, 2020
STRUCTURE:BODY, VISIBILITY/WIPER
AS PER OTHER RECALLS OF THE 2019 HONDA PASSPORT WE ARE HAVING THE SAME SYMPTOMS. THE WINDSHIELD AREA ALONG BOTH A PILLARS ARE POPPING AND MAKING NOISE. THIS IS A PROBLEM WE HAVE BEEN HAVING, FINALLY LOOKING IT UP ON INTERNET WE FOUND THAT OTHER PASSPORTS OF THIS YEAR ARE BEING RECALLED FOR FAULTY WELD SPOTS. WE HAVE HAD THIS NOISE SITTING AT A RED LIGHT, AND CLEAR GOOD WEATHER CONDITIONS AND ALSO WHILE TRAVELING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311794February 27, 2020
VISIBILITY/WIPER
WHILE DRIVING ON THE FLORIDA TURNPIKE MY SUNROOF JUST EXPLODED AND WITH THE PANEL OPEN SHARDS OF GLASS DROPPED INTO THE INTERIOR OF THE CAR. WE WERE DRIVING AT NIGHT AND I COULDN'T TELL IF SOME OF THE GLASS FLEW BACK ON THE HIGHWAY. WITH TWO PASSENGERS IN THE CAR, LUCKILY NOBODY WAS INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311547February 26, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WAS DRIVING 70MPH ON THE FREEWAY USING ADAPTIVE CRUISE CONTROL (ACC). NO CARS AHEAD OF ME, SEVERAL BEHIND. THE CAR ICON ON MY DASH (LIGHTS UP WHILE USING ACC) BEGAN FLASHING THEN MY PASSPORT (ON IT'S OWN) SLAMMED ON THE BREAKS, FORCING MY DAUGHTER AND I INTO OUR SEATBELTS HARD, AND FORCED THE CARS BEHIND TO SLAM ON THEIR BREAKS. THE BREAK WARNING THAT USUALLY FLASHES ON THE DASH WHEN THERE'S A REASON TO BREAK DIDN'T HAPPEN. IT WAS A CLOSE CALL BUT EVERYONE AVOIDED A COLLISION. IMMEDIATELY TOOK TO DEALERSHIP. THEY SAID THEY'D NEVER HEARD OF THAT HAPPENING BUT I GOOGLED IT AND THE ISSUE POPS UP SEVERAL TIMES IN ONLINE FORUMS AND THERE'S A CLASS ACTION LAWSUIT FROM 2017 CR-V'S FROM PROBLEMS WITH THE ACC. WAITING TO HEAR WHAT DEALERSHIP SAYS, BUT THE GUY SAID THEY'D JUST TAKE IT FOR A FEW TEST DRIVES AND SEE IF IT HAPPENS AGAIN. ABSOLUTELY DO NOT FEEL SAFE DRIVING VEHICLE NOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311550February 26, 2020
VISIBILITY/WIPER
THE VEHICLE INFOTAINMENT SYSTEM LOCKS UP SPORADICALLY WHILE THE VEHICLE IS IN MOTION. AS A RESULT, THE BACKUP CAMERA IS INOPERABLE UNTIL A FUSE IS REMOVED FROM UNDER THE HOOD. THIS FIRST HAPPENED SHORTLY AFTER PURCHASING THE VEHICLE AND HAS HAPPENED OVER FIVE TIMES SINCE. THIS HAS NOT BEEN ADDRESSED BY THE LOCAL DEALER OR HONDA CORPORATION DESPITE MULTIPLE VISITS TO THE DEALER TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309809February 18, 2020
UNKNOWN OR OTHER
THE AUTOMATIC POWER LIFT GATE CAN NOT BE STOPPED WHEN IN THE PROCESS OF CLOSING. THE LIFT GATE ALMOST CLOSED ON MY CHILD'S ARM. MY CHILD REACHED BACK INTO THE CARGO AREA TO GET SOMETHING OUT AFTER I HAD ALREADY PRESSED THE POWER LIFT GATE BUTTON IN ORDER TO CLOSE IT. WHEN I REALIZED MY CHILD'S ARM WAS IN THE CARGO AREA, I ATTEMPTED TO USE MY HANDS TO PUSH THE LIFT GATE BACK OPEN AND IT WOULD NOT STOP. FORTUNATELY, MY CHILD GOT WAS ABLE TO GET HER ARM OUT FAST ENOUGH SO SHE WASN'T INJURED. THE LIFT GATE SHOULD NOT CONTINUE TO CLOSE ONCE IT ENCOUNTERS RESISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309481February 16, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I COPIED THIS FROM SOMEONE POSTING, SINCE IT IS EXACTLY THE PROBLEM I AM EXPERIENCING AND MORE. 'THE ENGINE WILL JUST REV HIGHER AND HIGHER OVER 4K REVS. I CANNOT EVEN DRIVE THE 25-MILE SPEED LIMIT WHEN THIS OCCURS. I HAVE CONFIRMED THAT THE TRANSMISSION SETTINGS ARE IN THE STANDARD DRIVE MODE DURING THESE EVENTS. I ALSO INFORMED THEM THAT THE AUTO HIGH BEAM FEATURE DOES NOT WORK PROPERLY.' THE REMOTE CONTROL CONNECT DOESN'T WORK. SIDE SENSORS WORK INTERMITENTLY. IT ACCELERATES WHEN RELEASING THE GAS PEDAL BUT THE SUV DOESN'T PICK UP SPEED. IT MAKES LOUD ACCELERATING NOISE AND SLOWS DOWN INSTEAD OF GOING FASTER. HEATER MAKES PITCHING NOISE. THESE HAPPENED CITY STREETS AND HIGHWAYS. IT'S NOT JUST ONE TIME OCCURANCE. MY CAR HAS ONLY 3100 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308293February 10, 2020
ELECTRICAL SYSTEM
WHILE DRIVING OVER SLIGHTLY ROUGH ROADS, THE RADIO SPEAKERS WILL MAKE A CRACKLING AND POPPING NOISE. SOMETIMES TO THE POINT OF COMPLETE MALFUNCTION WHERE THE SOUND WILL GO OFF COMPLETELY AND SHOW A MESSAGE OF NO AUDIO INPUT. THE ONLY WAY TO RESET THE AUDIO IS TO STOP THE VEHICLE, SHUT OFF THE IGNITION, AND OPEN THE DRIVERS DOOR TO END THE RETAINED ACCESSORY POWER FEATURE, THEN RESTART THE VEHICLE WHICH REBOOTS THE INFOTAINMENT SYSTEM. PROBLEM WAS REPORTED TO THE DEALER SERVICE DEPARTMENT WHO SAYS THEY CAN'T REPLICATE THE PROBLEM. THIS OCCURS WHILE USING ANY AUDIO INPUT SOURCES, INCLUDING THE MAPS FEATURE IN APPLE CARPLAY. IT'S VERY DISTRACTING AND THEREFORE A POTENTIALLY DANGEROUS PROBLEM WHILE DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307872February 8, 2020
ELECTRICAL SYSTEM
THE ENTIRE AUDIO/ELECTRICAL GOES OUT WHILE DRIVING. CRACKLING, POPPING SOUNDS, SOUND LIKE SMALL PEBBLES HITTING WINDSHIELD, OR ELECTRICAL SHORTS, AND THEN THE ENTIRE CONSOLE GOES OUT. BACK UP CAMERA, ALL AUDIO, NAVIGATION, SCREEN FADES IN AND OUT FEW TIMES, WITH THE SMALL CRACKLE SOUNDS, THEN USUALLY A LOUD CRACK, AND EVERYTHING GOES DARK. IF YOU PULL OVER, SHUT OFF CAR, AND RESTART, SOMETIMES IT COMES BACK. IF YOU ARE DRIVING, IT MAYBE RESTARTS IN 10-15 MINUTES, BUT WILL CONTINUE WITH SHORTING OUT AGAIN. BRAND NEW VEHICLE, BOUGHT AT THE END OF OCTOBER 2019. HONDA DOES NOT SEEM TO HAVE FIX, OR ANY CONNECTIONS TO WHY SOME VEHICLES HAVE THIS PROBLEM, AND OTHERS DO NOT. I HAVE REACHED OUT TO THE HONDA CORPORATION, WITH LITTLE RESPONSE BACK FROM THEM. OUR GARAGE IS DOING THE BEST THEY CAN, FOLLOWING BULLETINS ON UPDATES FOR WHAT OR HOW TO ATTEMPT REPAIR FROM HONDA. OUR NEW CAR HAS BEEN IN GARAGE 2 DIFFERENT OCCASIONS,NOVEMBER 2019, AND FEBRUARY 2020, FOR DAYS AT A TIME, FOR THE SAME PROBLEM. HONDA KNEW THIS WAS A PROBLEM, AND STILL SOLD VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307944February 8, 2020
ELECTRICAL SYSTEM, POWER TRAIN
THE RADIO DISPLAYS AN ERROR MESSAGE OF 'NETWORK COMMUNICATION LOST' BEFORE THE SCREEN BLACKS OUT. THIS HAPPENS OVER AND OVER EVERY TIME I DRIVE THE VEHICLE. IN ADDITION, THE SCREEN FOR THE ODOMETER BLACKS OUT AND I CANNOT SEE THE TRAVELING SPEED OF MY VEHICLE. I CANNOT USE THE FEDERALLY MANDATED BACKUP CAMERA AS WELL AS THE PARKING SENSORS. I CANNOT SEE THE PARKING SENSORS. THE VEHICLE ALSO SHOWS 'BRAKE' CONTINUALLY WHEN DRIVING AS ANOTHER CAR APPROACHES FROM THE OPPOSITE DIRECTION. THERE IS NO NEED TO BRAKE AT THESE TIMES. THIS OCCURS VERY FREQUENTLY WHILE DRIVING. THE LAST ITEM IS THE TRANSMISSION DOES NOT WANT TO SHIFT WHILE TRAVELING DOWNHILL ABOUT 50% OF THE TIME WHEN I LEAVE MY HOUSE. THE ENGINE WILL JUST REV HIGHER AND HIGHER OVER 4K REVS. I CANNOT EVEN DRIVE THE 25-MILE SPEED LIMIT WHEN THIS OCCURS. I HAVE CONFIRMED THAT THE TRANSMISSION SETTINGS ARE IN THE STANDARD DRIVE MODE DURING THESE EVENTS. I ALSO INFORMED THEM THAT THE AUTO HIGH BEAM FEATURE DOES NOT WORK PROPERLY. WHEN ANOTHER VEHICLE IS APPROACHING FROM THE OPPOSITE DIRECTION MANY TIMES IT DOES NOT TURN OFF AND I BLIND THE ONCOMING DRIVER. I HAVE BROUGHT THIS TO THE DEALERSHIP TWICE AND IT HAS NOT BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302157January 27, 2020
ELECTRICAL SYSTEM
WHILE DRIVING A CRACKLE IS EMITTED FROM THE FRONT SPEAKERS. THE TUNER WILL BLANK OUT AND DISPLAY "CHECK TUNER", THEN THE ENTIRE INSTRUMENT POD GOES DARK. NO SPEEDOMETER, NO OTHER INSTRUMENT INFORMATION. APPEARS TO BE DOING A REBOOT , WHILE THE CAR IS IN MOTION. SEEMS TO BE RELATED TO TURNING CORNERS OR HITTING SMALL BUMPS IN THE ROAD. VERY DANGEROUS BECAUSE IT HAPPENS AT ANYTIME, REGARDLESS OF SPEED YOU ARE TRAVELLING. SUDDENLY ENTIRE DASHBOARD IS BLACK. CAR HAS APPROXIMATELY 6,000 MILES ON IT, BUT PROBLEM BEGAN EARLIER AND HAS PROGRESSIVELY GOTTEN WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301886January 25, 2020
ELECTRICAL SYSTEM
THE INFOTAINMENT CENTER WILL DISPLAY A CONNECTION ERROR AND THEN SHUT OFF WHILE DRIVING. THE SCREEN BEHIND THE STEERING WHEEL WILL ALSO SHUT OFF WHILE DRIVING. THE PROBLEMS SEEM TO OCCUR WHEN HITTING A BUMP IN THE ROAD SMALL OR LARGE. ALSO WHEN THIS OCCURS THE SPEAKERS WILL CRACKLE AND POP IF ANY AUDIO WAS PLAYING WHEN THE ISSUE STARTED. THE SPEAKERS OCCASIONALLY WILL CRACKLE AND POP EVEN IF THERE WAS NO AUDIO PRIOR TO THE ISSUE OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300971January 21, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE INFOTAINMENT SYSTEM FAILS WHILE USING AIRPLAY, CAUSING NAVIGATION, AUDIO, BLUETOOTH FAILURE AND THE REAR CAMERA GOES OUT AS WELL. WHEN TRYING TO REBOOT BY TURNING OFF THE CAR, THE ENGINE STAYS OFF BUT THE INFO SYSTEM RUNS DARKLY IN THE BACKGROUND. BATTERY DIED OVERNIGHT. BATTERY RECONNECT SEEMED TO WORK BUT BEING THAT THIS HAPPENED TWICE AND I GOT LOST ONCE AS A RESULT, I AVOID PLUGGING IN MY PHONE. THIS IS OUTRAGEOUS, IT'S ALL OVER THE INTERNET AND NO ONE IS STEPPING UP. WHAT ABOUT THE LEMON LAW? WHERE'S OUR PROTECTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299339January 14, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA PASSPORT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOST MOTIVE POWER. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO JIM COLEMAN HONDA LOCATED AT 12441 AUTO DR, CLARKSVILLE, MD 21029, (443) 535-0500 TO BE DIAGNOSED. THE SERVICE TECHNICIAN STATED THAT THEY COULD NOT DO ANY REPAIRS BECAUSE THE DIAGNOSTIC TEST SHOWED SOFT CODES INSTEAD OF HARD CODES, WHICH MEANT A POSSIBLE ISSUE WITH THE FUEL INJECTION PUMP POSSIBLY HAVING CARBON MONOXIDE IN THE FUEL OR SENSORS. A LOANER VEHICLE WAS PROVIDED. THE CONTACT WAS INFORMED THAT FURTHER TESTS WERE NEEDED BEFORE A FINAL DECISION WAS MADE ON THE CAUSE OF THE FAILURE OR THE POSSIBLE REPAIR. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298471January 10, 2020
ELECTRICAL SYSTEM
INFOTAINMENT DISPLAYED 'NETWORK CONNECTION LOST.' SYSTEM AND DASHBOARD DIGITAL CONSOLE REBOOTED WHILE DRIVING. THIS INCLUDES SPEEDOMETER, NAVIGATION, AND FUEL GAUGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296948January 3, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
STARTING AT ABOUT 500 MILES, A CRACKLING NOISE WOULD PROPAGATE THROUGH THE SPEAKERS AND THE INFOTAINMENT AND REARVIEW CAMERA WOULD SHUT OFF. TOOK THE CAR FOR SERVICE AND THE FIXED THE PROBLEM FOR A FEW HUNDRED MILES WHEN IT CAME BACK MUCH MORE SEVERE. STEPPING ON THE GAS, OR BUMPS WOULD PRODUCE ERRATIC ISSUES, NOT ONLY FREEZING THE INFOTAINMENT ALONG WITH INTENSE CRACKLING NOISES, BUT ALSO, BRAKING ON ITS OWN. TOOK THE CAR TO BACK FOR SERVICE AND THE DEALER STATED THAT THEY COULD NOT REPRODUCE THE BRAKING ON ITS OWN ISSUE. NOT UNSURPRISING BECAUSE THE PATTERN OF PROBLEMS IS RANDOM. SERVICE AT LEAST ADMITTED THE INFOTAINMENT ISSUES AND I WAS TOLD THAT THIS IS A COMMON PROBLEM THAT HONDA IS WORKING ON A REPAIR INVOLVING REPLACEMENT OF THE HARNESS. THEY WANTED TO REPLACE THE INFOTAINMENT UNIT BUT THE PART WOULD NOT BE IN STOCK FOR ALMOST 4 WEEKS. THE PROBLEMS HAVE ONLY WORSENED SINCE AND NOW BLACKING OUT OF THE SPEEDOMETER IS THE LATEST SAFETY ISSUE. CALLED HONDA AND ASKED TO HAVE THE CAR REPLACED, ONLY TO BE TOLD THAT I AM A LIAR AND THE CAR HAS NOT BEEN SERVICED ONCE YET. THE HONDA REPRESENTATIVE PROVIDED THE MOST DISGUSTING CUSTOMER SERVICE I HAVE EVER ENCOUNTERED DENYING THE ISSUES AND TELLING ME THAT THERE IS NO SAFETY ISSUE AND BASICALLY IMPLYING THAT THE INFOTAINMENT PROBLEM ALMOST DOES NOT EXIST. HE LIED TELLING ME THAT HONDA IS NOT WORKING ON ANY PERMANENT FIX, AS ACCORDING TO HIM THERE IS NOT A PROBLEM. DEALER AND SERVICE EMPLOYEES ALL KNOW THE PROBLEM, BUT HONDA BELIEVES THAT ITS CUSTOMERS ARE IDIOTS WITH ZERO INTELLIGENCE. MADE ME REALIZE THE IMPORTANCE OF USING A LAWYER AND PARTICIPATING IN CLASS ACTIONS, AS THE ONLY WAY HONDA WILL RESPOND TO THE "ELEPHANT IN THE ROOM" IS THROUGH LEGAL ACTION. I ALSO HOPE NHTSA WILL ACT QUICKLY ON THIS VERY WELL KNOWN PROBLEM AND FORCE A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292181December 30, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SINCE I HAVE LEASED THE VEHICLE, THE COLLISION MITIGATION BREAKING SYSTEM IS COMING ON WHEN NOT NEEDED, AT TIMES DURING HIGHWAY SPEEDS.. I HAVE BEEN NEARLY REAR-ENDED THREE TIMES, THE LATEST CAUSING THE MAN BEHIND ME TO ALMOST GO OFF THE ROAD INTO A DITCH (THANKFULLY HE WAS ABLE TO JUST BARELY AVOID THIS) AND IT IS HAPPENING WHEN MY HUSBAND IS DRIVING THE CAR AS WELL. IT IS VERY STARTLING AND WORRISOME. THE CAR ACTUALLY NOSEDIVES AND COMES TO A COMPLETE STOP AT TIMES'OTHER TIMES IT BREAKS SUDDENLY AND THEN RELEASES OR I HAVE TO PUT MY FOOT DOWN ON THE GAS WHILE TRYING TO DISENGAGE THE SYSTEM. I HAVE TAKEN IT INTO THE DEALERSHIP A FEW TIMES ALREADY AND THEY ARE NOT ABLE TO FIX IT AS IT CANNOT BE REPLICATED WHEN THEY HAVE HAD IT (WEEKS CAN GO BY IN BETWEEN WHEN IT HAPPENS) AND I HAVE EXPRESSED I DO NOT WANT THEM CONSTANTLY DRIVING MY VEHICLE TRYING TO CAUSE THIS ISSUE WHEN I WAS TOLD EXPLICITLY THAT IF THIS HAPPENS AND THEY'RE DRIVING MY VEHICLE, MY INSURANCE IS RESPONSIBLE. I HAVE ALSO FILED A COMPLAINT WITH HONDA MOTOR AMERICA WHERE A CASE HAS BEEN OPENED AND CLOSED VERY QUICKLY. THEIR RESPONSE WAS THAT IT IS PRETTY MUCH NOT THEIR PROBLEM, I AM ON MY OWN UNLESS I AM ABLE TO MAKE IT HAPPEN IN FRONT OF AN ADVISOR, OR HAVE AN ADVISOR DRIVE MY CAR FREQUENTLY (LIKE USING IT TO GO TO AND FROM WORK, ETC. BEING THEY DO NOT DRIVE IT FAR WHEN TRYING TO REPLICATE THE ISSUE) AND THEY DO NOT HOLD ANY LIABILITY IF THIS ISSUE IS TO CAUSE AN ACCIDENT WHERE MYSELF OR OTHER DRIVERS ON THE WORK ARE INJURED IN ANY CAPACITY. I ALSO HAVE BEEN GETTING WARNING LIGHTS AT TIMES THAT THE SYSTEM IS MALFUNCTIONING AND MY AUTOMATIC HIGH BEAMS HAVE BEGUN TO NOT WORK PROPERLY AS WELL. THE DEALER TOLD ME THE ONLY FIX IS TO 'IF I WERE YOU I WOULD JUST SHUT IT OFF EVERY TIME I GET IN THE CAR'. I WANT IT TO WORK PROPERLY BEING IT WAS PART OF THE REASON I LEASED THE VEHICLE AS IT'S STANDARD EQUIPMENT,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291915December 29, 2019
ELECTRICAL SYSTEM
AS WE WERE DRIVING DOWN I-65 IN KENTUCKY (DRIVING BACK HOME TO MICHIGAN), THE VEHICLE LOST FUNCTIONS / COMMUNICATIONS OF THE INFOTAIMENT SYSTEM, WE WERE RELYING ON THE GPS SYSTEM VIA "APPLE PLAY" TO DETERMINE WHAT EXIT TO TAKE. FROM PRIOR EXPERINCE WITH THIS "ISSUE", I KNEW WE NEEDED TO PULL THE SIDE OF THE HIGHWAY AND SHUT THE VEHICLE OFF, THEN TURN BACK ON, AND THATS WHAT WE DID. IT WORKED, BUT WAS NOT SAFE ON THAT BUSY HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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