Honda Odyssey Complaints (2019)

997 consumer complaints on file.

#11359868September 18, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE INFOTAINMENT SYSTEM STARTED GOING BAD AFTER OWNING THE VEHICLE WITHIN 2 WEEKS. WHEN THE VEHICLE IS IN MOTION THE RADIO WENT OUT WITH A STATIC SOUND AND COMPLETE SYSTEM BLACKED OUT WITH "NETWORK COMMUNICATION ERROR" AND RESTARTED WHILE CAR IS IN MOTION AND THIS STARTED REPEATING ON THE DRIVE.I TOOK IT TO THE DEALER AND THEY SAID THEY FIXED THE PROBLEM BY REROUTING THE ELECTRICAL HARNESS. IT WORKED GOOD FOR ANOTHER TWO DAYS IT STARTED GETTING THE SAME ERROR MESSAGES AND THE WHOLE INFO SCREEN WENT OUT FOR MINUTES AT A TIME.I HEAR STATIC SOUNDS AND GET MESSAGES SAYING RADIO OUT AND NETWORK PROBLEMS.HONDA MENTIONED IT HAD FIXED THE ERROR AS PART OF THE RECALLS RELEASED RECENTLY AND HAD THE RECALLS DONE AND THE ISSUE BECOME MORE FREQUENT AND WORSE, THE SYSTEM GETS RESTARTED EVERY FEW MINS. AFTER 3 ATTEMPTS TO THE DEALER I DO NOT HAVE ANY SUCCESS. A CLEAR SIGN THAT HONDA HAS NO CLUE HOW TO PROPERLY AND PERMANENTLY REPAIR THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353966September 9, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WE STARTED TAKING OUR 2019 HONDA ODYSSEY TO THE DEALERSHIP IN NOV 2019 ON RADIO/SPEAKER ISSUES. THE SAME PROBLEMS STILL PERSIST AFTER A HANDFUL OF ATTEMPTS AT FIXING WITH NEWER PARTS. THIS IS BECOMING VERY FRUSTRATING AS A CONSUMER, ESPECIALLY AFTER MULTIPLE ATTEMPTS AT A SOLUTION. WE HAVE OWNED MULTIPLE NEW HONDA'S, AND QUITE A FEW USED ONES. WE HAVE SEVERAL VIDEOS OF IT GOING OFF AND ON WHILE DRIVING, SITTING STILL, HITTING A BUMP ETC. NOW IT'S TO THE POINT WHERE IT WON'T EVEN COME ON AT ALL WHEN YOU START THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352019August 29, 2020
ELECTRICAL SYSTEM
MY NEW 2019 HONDA ODYSSEY HAS A VERY DISTINCTIVE ELECTRICAL STATIC/CRACKLING/HISSING NOISE COMING FROM DASHBOARD WHEN DRIVING OR IDLING THAT DOESN'T SOUND NORMAL BUT VERY CONCERNING. WILL TAKE TO DEALER BUT DON'T EXPECT MUCH SINCE I'VE READ AND RESEARCHED THIS ISSUE ON THE INTERNET AND OTHERS HAVE THE SAME ISSUE WITHOUT ANY ACTIONS FROM DEALERSHIPS. DOES NHTSA HAVE ANY ADVICE OR KNOWLEDGE OF THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349689August 16, 2020
SERVICE BRAKES
THERE IS A VIBRATION WHEN BRAKES ARE APPLIED ON A DOWNHILL ESPECIALLY ON A 6% GRADE. BRAKES ARE FINE ON A STRAIGT NON HILL AND A MINOR DOWNHILL DESCENT.. VIBRATION SEEMS TO OCCUR ONLY WHEN BRAKES ARE APPLIED FREQUENTLY ON A STEEP DOWNHILL. VIBRATION BEGINS WITH A MINOR SHAKE THAN GRADUALLY BECOMES HEAVY ON THE SHAKE FEELING ON THE STEERING WHEEL AND FRONTAL AREA OF VAN. THE FRONT PASSENGER EXPERIENCE THE VIBRATION AS WELL. THERE ARE 8 PASSENGERS ON BOARD INCLUDING OUR BAGGAGE - 4 ADULTS AND 3 KIDS. WE NOTICE THIS PROBLEM ONLY ON A LONG DECENT ON A STEEP HILL WHILL APPLYING THE BRAKES FREQUENTLY. WE FELT INSECURE AND HAD TO LET GO OF THE BRAKE PEDALS FREQUENTLY JUST TO PERHAPS COOL DOWN THE BARKES THEN APPLY AGAIN ON STAGGERED TIMES. WE REPORTED THIS TO A HONDA DEALER IN LOMA LINDA AND THEY SAID ITS NOT COVERED BY WARRANTY NOR ON RECALL. IT WAS SO SURPRISING TO HEAR THAT BECAUSE THERE HAS BEEN A LOT OF COMPLAINTS ABOUT THIS ISSUE AND NOTHING HAS BEEN DONE ABOUT THIS DILEMMA. ITS A STILL A NEW VEHICLA AND I THINK THERE SHOULDN'T EVEN HAVE THIS SORT OF PROBLEM WITH ONLY 23000 MILES ON IT AND ITS HARDLY BEEN USED . WE ONLY USE THIS FOR FAMILY TRAVELS. PEASE LOOK INVESTIGATE ON THIS PROBLEM BECASUSE APPARENTLY NOTHING HAS BEEN ISSUED TO RECALLS NOR COVERED WARRANTLY ESPECIALLY WHEN ITS ONLY LAST YEAR'S MODEL 2019!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349270August 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE CONTACT STATED SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE DRIVER CRUISED TO THE SIDE OF THE ROAD SAFELY AND HAD THE BRAKE PEDAL DEPRESSED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER HERITAGE HONDA BEL AIR LOCATED AT 1800 BELAIR RD SUITE A, FALLSTON, MD 21047, (410) 343-5644, WHERE IT WAS DIAGNOSED WITH NEEDING THE BATTERY TO BE REPLACED. THE CONTACT STATED THAT THE BATTERY WAS REPLACED HOWEVER, SHE CONTINUED TO EXPERIENCE THE FAILURE 45 MINUTES AFTER LEAVING THE DEALER. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 9,566.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348899August 12, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE ABRUPTLY SHUTOFF AS SEVERAL WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. ONCE THE FAILURE OCCURRED, THE CONTACT STATED THAT SHE WAS UNABLE TO PLACE THE VEHICLE INTO NEUTRAL AS THE ENGINE WOULD NOT RESTART. THE CONTACT ALSO STATED THAT A WARNING MESSAGE THAT READ; PLACE CAR IN NEUTRAL, PLEASE TURN ON ENGINE, ALSO APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD THE VEHICLE TOWED TO KEN GARFF HONDA RIVERDALE (950 W RIVERDALE RD, OGDEN, UT 84405) HOWEVER, THE VEHICLE WAS NOT YET DIAGNOSED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343492August 5, 2020
UNKNOWN OR OTHER
THE CENTRAL DISPLAY GOES BLANK, SOMETIMES I GET A MESSAGE NETWORK COMMUNICATIONS LOST, WHEN ITS BLANK THERE IS NO BACKUP CAMERA, RADIO, ENTERTAINMENT SYSTEM PHONE BLUETOOTH... AND EVEN WHEN THE DISPLAY WORK THE BACKUP CAMERA WILL NOT ALWAYS DISPLAY AND THE ENTERTAINMENT SYSTEM WILL NOT ALWAYS WORK., I ALSO HEAR A POPPING SOUND FROM THE SPEAKER SYSTEM LIKE SOME WIRES ARE LOOSE... I ALSO HAD A FEW TIMES THAT THE DASHBOARD BEHIND THE STEERING WHEEL WHERE THE SPEED AND OTHER IMPORTANT INFO ARE DISPLAYED WENT BLANK. THIS HAPPENED WHEN THE CAR WAS BRAND NEW WITH LESS THAN 500 MILES, I WENT TO SERVICE BUT IT DIDNT HELP. THE CONSUMER STATED THAT IN MARCH OF 2020, THEY WERE INFORMED THAT THEIR WAS RADIO WAS SERVICED WITHOUT FOREWARNING. *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343547August 5, 2020
ELECTRICAL SYSTEM
ON THE GAUGE CLUSTER THE VEHICLE NORMALLY TELLS ME WHAT GEAR I AM IN SUCH AS D FOR DRIVE. SOMETIMES IT DOES NOT SHOW IT AND OTHER TIMES IT WORKS FINE. THE ODYSSEY HAS A PUSH BUTTON TRANSMISSION AND IT IS EASY TO GET CONFUSED SOMETIMES WHEN IT IS NOT WORKING. I HAVE GOTTEN OUT OF THE VAN AND FORGOT IT WAS STILL IN DRIVE ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331301June 28, 2020
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
HI THERE- I AM CURRENTLY LIVE IN NC. I HAVE ISSUE WITH MY HONDA ODDYSEY. I SEEN THAT YOU HAD FILED CASE WITH AMERICAN HONDA WITH ISSUES I AM HAVING CURRENTLY. I HAVE CASE WITH AMERICAN HONDA AND EVERYTHING REPORTED WITH THEM ( ALL ISSUES I AM HAVING) ADDITIONAL ISSUE WITH MY 2019 ODYSSEY STARTED SHUTTING DOWN DIGITAL ODOMETER WHILE DRIVING ON HIGH WAY. ITS TOTALLY UNSAFE AND I HAVE 3 LITTLE KIDS PUTTING ALL THIS STRESS ON ALL OF THEM. CAN YOU PLEASE RESPOND TO ME MAYBE LITTLE HEADS UP WHAT CAN I DO AT THIS POINT? LOCAL HONDA DEALER TRIED FIXING 6 TIMES- WITH NO SOLUTION, TOLD ME TO GO TO AMERICAN HONDA- AMERICAN HONDA CAME BACK SAID WE WONT DO NOTHING ABOUT IT FOR YOU. CAN YOU PLEASE HELP ME AND MY FAMILY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329710June 19, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE HESITATED TO SWITCH INTO THE PROPER GEAR WITH AN ABNORMAL SOUND COMING FROM THE DRIVER'S SIDE FRONT OF VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO HONDA OF DOWNTOWN LOS ANGELES LOCATED AT 780 W. MARTIN LUTHER KING JR BLVD, LOS ANGELES, CA 90037, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE FILED WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324684May 15, 2020
POWER TRAIN
BETWEEN THE SPEEDS OF 24 - 27 MPH THERE IS A QUICK JOLT THAT SEEMS LIKE THE CAR IS SHIFTING. THE JOLT IS REPEATABLE. WE HAVE FOUND SEVERAL ONLINE FORUMS WHERE OTHERS ARE COMPLAINING. HTTPS://WWW.ODYCLUB.COM/THREADS/2019-ODYSSEY-HARD-SHIFTING-3RD-GEAR.353891/ WE TOLD OUR HONDA DEALERSHIP AND THEY SAID IT WAS A KNOWN ISSUE BUT THEY DID NOT HAVE A FIX YET AND THERE IS NOT A RECALL AT THIS TIME. THE 10 GEAR TRANSMISSIONS OF THE SAME YEAR WERE RECALLED DUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323163May 4, 2020
STRUCTURE:BODY
REAR LIFT GATE WAS NOT PROPERLY MANUFACTURED AND WAS LEAKING WATER THAT COULD LEAD TO MOLD GROWTH. ISSUE WAS TAKEN INTO SERVICE 3 SEPARATE TIMES AND DIFFERENT LEAKS WERE FOUND EACH TIME. HONDA CORPORATE PROVIDED NO ASSISTANCE OR SUPPORT FOR RESOLVING THIS ISSUE AND COULDN'T EVEN FIND RECORDS OF THE COMPLAINT (I CALLED AND STARTED A CASE EACH TIME - THANK GOODNESS I MAINTAIN RECORDS ON THIS). APPARENTLY, HONDA CORPORATE HAS NO CONCERN ABOUT WATER LEAKS OR THE QUALITY OF THEIR MANUFACTURED PRODUCT ONCE IT IS SOLD TO A CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323162May 4, 2020
POWER TRAIN
JOLT OR HARD SHIFT ON 9 SPEED TRANSMISSION WHEN SHIFTING IN LOW GEAR. HONDA SAID THIS WAS CAUSED BY THE SMART TRANSMISSION SOFTWARE TRYING TO MATCH DRIVING PATTERNS. RESETS REDUCED THE PROBLEM BUT THEY SOON CAME BACK - UNKNOWN IF THIS CAUSES LONG TERM ISSUES WITH TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321405April 17, 2020
ELECTRICAL SYSTEM
THE RADIO AND COMPUTER SYSTEM CRACKLES MAKE LOUD NOISE THAT SOUNDS LIKE WIRING RUBBING TOGETHER, COMPUTER SCREEN SHUTS OFF AND RESETS AND YOU LOSE FUNCTIONALITY OF YOUR SYSTEM THAT IS CONNECTED TO RADIO, PHONES AND MAPS. THIS HAPPENS INTERMITTENTLY AND THE VEHICLE CAN BE MOTION OR STATIONARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320592April 8, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACT STATED THAT THERE WAS AN ABNORMAL POPPING SOUND COMING FROM THE DASHBOARD AND THE ELECTRONICS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO HARE HONDA - SERVICE DEPARTMENT (8693 US-36, AVON, IN 46123, (317) 854-4791) WHERE AN UNKNOWN WIRING HARNESS AND INSTRUMENT PANEL WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS THEN INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V066000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED UNDER THE RECALL HOWEVER, THE FAILURE RECURRED AND WORSENED. A REPRESENTATIVE AT THE DEALER CONTACTED THE MANUFACTURER ON BEHALF OF THE CONTACT AND REQUESTED THAT A TECHNICIAN BE SENT TO INSPECT AND REPAIR THE VEHICLE. THE TECHNICIAN REPAIRED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED BY THE DEALER OF THE ADDITIONAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,498.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320227April 4, 2020
UNKNOWN OR OTHER
STATIONARY VEHICLE LURCHED FORWARD BY ITSELF WHEN REMOTE STARTED TWICE NOW, FIRST TIME 8"-12", SECOND TIME LURCHED 4". LAST LURCH WAS CAUGHT ON VIDEO. UNABLE TO REPRODUCE THE ISSUE, BUT CONTINUOUSLY RECORDING EVERY REMOTE START. LOCAL HONDA SERVICE MANAGER INSISTS THIS IS A "CHARACTERISTIC OF THIS VEHICLE." WHILE REPORTING TO HONDA CORPORATE, THE REPRESENTATIVE STATED THEY DID NOT HAVE THIS ISSUE IN THEIR RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318770March 20, 2020
ELECTRICAL SYSTEM
THE CENTER MOUNTED INFOTAINMENT SYSTEM WHICH HOUSES THE MONITOR FOR THE BACKUP CAMERA FREEZES UP AND GOES BLANK CREATING A SAFETY ISSUE. THIS IS A REQUIREMENT OF THE CAMERON GULBRASEN KIDS TRANSPORTATION SAFETY ACT OF 2007 AND BECAME A MANDATE IN MAY 2018. THIS VEHICLE IS AT RISK AND NONCOMPLIANT WITH THIS ACT. I HAVE NOTIFIED BOTH AMERICAN HONDA AND THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED AN THEY ARE AWARE OF THE ISSUE AND ARE MAKING NO EFFORT TO REPLACE OR CORRECT THE ISSUE. IT IS VERY DISTURBING THAT HONDA DOES NOT VALUE THE LIVES OF THEIR CUSTOMERS AND THAT THEY ARE BEING ALLOWED TO CONTINUE TO BUILD VEHICLES WITH THIS SAME CONDITION, UNKNOWN WHAT THE FIX IS. THIS IS A SERIOUS SAFETY ISSUE AND NEED TO BE CORRECTED ASAP. THE INFOTAINMENT SYSTEMS ALSO FREEZES AND PREVENTS CONTROLS OF THE HVAC AND DVD PLAYER. I HAVE MULTIPLE VIDEOS OF THESE ISSUES BECAUSE IT HAPPENS SO FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317846March 13, 2020
ENGINE
WHILE DRIVING 25-35 MPH THERE IS A HARD SHIFT TO THE NEXT GEAR. IT JERKS YOU FORWARD IN YOUR SEAT. THERE IS ALSO AN ISSUE WHILE THE HEAT/AIR FAN IS ON IT CONTINUOUSLY CUTS OUT. ALSO NOTICE A KNOCKING NOISE AT TIME FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316528March 6, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
A BRAND NEW 2019 HONDA ODYSSEY EX WITH 80 MILES ON IT, STARTED HAVING TROUBLE WITH VEHICLE'S CENTRAL DISPLAY. MESSAGE NETWORK COMMUNICATION LOST , EVEN ON SLIGHT MOVES WHILE THE CAR IS ON SMOOTH FREEWAYS. RADIO CLICKING STATIC NOISE. DISPLAY UNIT TURNS OFF AND ON SPORADICALLY WHILE THE VEHICLE IN MOTION OR EVEN SOMETIMES WHEN THE VEHICLE IS STARTED FROM PARKING LOT. VEHICLE DISPLAY GOES BLANK COMPLETELY. CUTS OFF BACK UP CAMERA, NO RADIO, NO BLUETOOTH, NO APPS. AS MOST OF FUNCTIONS ARE CONTROLLED WITH TOUCH SCREEN FEEL LIKE THE VEHICLE IS UNSAFE TO OPERATE. DEALER TRIED TO FIX IT 2 TIMES BUT NOW THEY BLAME HONDA DOES NOT A SOLUTION YET. RAISED A CASE (10281802) WITH HONDA CORPORATE BUT HONDA REFUSED TO ACCEPT THE PROBLEM AND REFUSED TO GIVE A LOANER CAR AND SAID ITS UP TO TO DEALER TO GIVE A LOANER AS A COURTESY. I FEEL LIKE I WAS SOLD A LEMON. BOTH HONDA CORPORATE AND HONDA DEALER IS NOT TO HELP ME. DEALER SAYS THEY CANNOT DO ANYTHING. I FEEL THE VEHICLE IS NOT SAFE TO DRIVE WITH THE CENTRAL DISPLAY UNIT WHICH SO CRITICAL TO THE VEHICLE'S FUNCTION. WORST PART IS RADIO CLICKING STATIC NOISE CANNOT BE CONTROLLED AS THE DISPLAY IS BLANK. ALL THE ABOVE MAKES ME FRUSTRATED THAT IT HAPPENS ON A NEW CAR AND NO ONE IS HELPING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315713March 2, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACTED STATED WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE HESITATED TO SWITCH TO THE CORRECT GEAR. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRAINGER HONDA LOCATED AT (1596 CHATHAM PKWY, SAVANNAH, GA 31408) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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