Honda Accord Complaints (2020)

407 consumer complaints on file.

#11494685November 23, 2022
STEERING
I put in a complaint before and the problem still persists. I’ve been to Honda over 10 times and they claim they cannot recreate it which is just a tactic to not repair the issue. Seems A LOT of other Honda owners are having this issue which is the gear box. There are multiple years affected including 2018-2020. The steering wheel sticks while trying to drive straight. No issues with turns. The steering wheel will hold in the straight position and when trying to drive straight and ease with the road the wheel will not turn even the slightest without some force which causes you to overcorrect. It is VERY dangerous and I don’t know why Honda is not recalling the problem parts. I bought my car new and never had an issue until the second month I drove the car. 3 years later and over 10 visits to Honda and it’s still happening. Please PUSH Honda to fix this issue ASAP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492983November 9, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
I am writing this letter to complaint about a major defect for my vehicle as the Honda dealership located at 1036 Jericho Turnpike , Huntington NY doesn’t want to resolve as the vehicle is still under the manufactory warranty. The defect / problem involves the emergency brake release switch located in the center console area . I reported the defect / problem and hoped that Honda would honor the manufactory warranty under 36, 000 mile policy to replace an or repair any defects without cost to the consumer . However I was informed that payment in the amount of seven hundred and fifty dollars would be needed to resolve / repair the problem/ defect. I was told that the clip that hold the switch/ device to the center comnsole were broken and it is the current owner problem to resolve as it not covered. Just imagine how could I be responsible for a broken clip , when you look at the picture its clearly not a owner error but rather a defect in the workmanship to properly secure switch to the console . I want Honda to honor the under 36, 000 mile manufactory warranty policy and fix this problem without having me as a consumer to pay . Attached are the pictures of the emergency switch resisting inside the center console as no visible damage to the supporting outside structure .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491751November 1, 2022
SERVICE BRAKES
I purchased a 2020 Honda Accord in 9/2020 brand new. Within one month I started having brake issues. It felts like shuttering. I took it back to Honda service department; they stated the rotors need to be shaved a little. This did take care of the problem for about 8 months to year. I then started having the exact same sensation when braking at low speeds and worse at high speeds. I took it back to Honda (living in a different state) they said tech forgot to look at the brakes (it was there for oil change and tire rotation too) schedule to bring back and apologized. I scheduled a new appointment about 2 weeks out. They have my car all day and state they could not duplicate the problem. Service advisor states they believe it's happening at high speed/brakes heat-up was it okay for Service Manager to drive home because he lives a distance away. I did not feel comfortable with that, so he said to just drop by when I'm out and it's happening that a mechanic would get in the car with me to see if he feels the problem. I work Monday-Friday 8-5, I can't just stop in I explained. I was out of town over the weekend on I-95 going around 74mph and cars in front of me start hitting their brakes to slow down for traffic ahead we were on a slight curve in the road, my car starts shaking uncontrollably and giving that shuttering feeling then the brakes lock up. Thank goodness the car behind me was able to move into the slow lane and not rearend me at a deadly speed. My neck is still hurting from the locking of the brakes at such a high speed. I called Honda yesterday and scheduled to bring it back in again for the 4th time. I explained I will not take this car back without something being done to these brakes. At this point I feel it's a death trap. Let's see what happens Wednesday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490520October 24, 2022
SEAT BELTS
Passenger front seatbelt stopped engaging. No damage — stopped working in between routes. Cause UNKNOWN— malfunction of manufacturer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485208September 19, 2022
VISIBILITY/WIPER
Driving on the freeway when the sunroof just exploded. there was nothing that hit us as there was no vehicle in close vicinity to us. Thankfully we had the cover closed or it could of resulted in personal injury from people inside and additional damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484025September 12, 2022
LANE DEPARTURE: WARNING
The lane departure has two separate problems with both happen frequently, these are not one-time problems. 1. The system seems to pull the vehicle in the wrong direction. For example, if you the car starts to deft to the left, and makes contact with the left lane line, it feels like the pressure exerted on the steering wheel, or the drivetrain itself, actually pulls the vehicle further left. This has the completely opposite effect of what is intended. This is not 100% of the time. Sometimes lane departure does nude the vehicle back towards the center of the lane as expected. 2. The vehicle cannot safely determine lane markings. It frequently mistakes tar lines on the road as a lane line and attempts to correct the vehicle's course. The vehicle also does not know how new lanes/ending lanes work. It will often see a new lane line, from a lane newly added to the road (like when a lane splits into two), as a lane departure and will direct the vehicle to one of the two lanes regardless of driver steering. Each time this happens I have to be aware and manually steer the car where I want to go, fighting against the lane departure system. The car is available for inspection and has not been inspected by Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484072September 12, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driving slowly down a residential street during daylight hours and suddenly there was a loud noise and the passenger side side view mirror exploded. There wasn’t an accident of any kind - the car had not come inti contact with anything and there was no other damage except the actual glass part of the mirror was completely gone. There were no scratches or other damage to the rest of the mirror assembly or the car and no evidence that anyone had thrown anything at the car. The car was driven immediately to the Honda dealer and they insisted that there must have been an accident and refused to cover the damage. A brief internet search revealed others with the same make and model had experienced the exact same thing. I strongly believe this is a manufacturing defect and it is a safety issue because the sound of the explosion was startling and there was broken glass flying around and now the car side view mirror is missing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482547September 2, 2022
FUEL/PROPULSION SYSTEM
On 5/10/22, at approximately 43K miles, while driving my Accord on the interstate in a construction zone, the car lost engine power. Multiple warnings were displayed and lights flashed on the dash. I coasted and was fortunately able to find and safely pull into the berm, while vehicles sped by at 65-mph. From the berm, I attempted to accelerate but the car would not exceed 5-10 mph, and rumbled horribly. For over an hour, I sat and waited for a tow and had it towed to the nearest Honda dealer. Service began the afternoon of 5/10. Near closing time, they determined that the issue was the low pressure fuel pump. Remarkably, my VIN was not included in the 2020 Accord Fuel Pump Recall. Makes you wonder. Service would be completed on 5/11 (one night spent in hotel). On 5/11, the low pressure fuel pump was replaced. By day's end, there were still problems (night two in a hotel). Around noon on 5/12, and after what they described as many phone calls with Honda engineers, they determined the high pressure fuel pump needed replacement. I rented a car and drove home. They replaced the high pressure fuel pump and by 5:00 PM on 5/13 called and said the car was ready for pick up. Total cost for fuel pumps and labor was $1,100, which was mostly and finally compensated after hours of debate with Honda Customer Service. Lost were tow cost, 3-days of work, 2-hotel nights and the cost of the rental car. What good are warning lights when they all seem to illuminate at once? What good are safety messages when they all you to see a dealer? What good is any of this when your car loses power and you are stranded on a busy interstate?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482555September 2, 2022
FUEL/PROPULSION SYSTEM
On 9/1/22, 8,600 miles after losing all power on the interstate, being stranded and having the car towed to the nearest dealer, paying for the tow, spending 2-nights in a hotel, renting a car to get home and having both the high pressure and low pressure fuel pumps replaced, my 2022 Honda Accord had yet another problem. After starting the car in a parking lot, 8-warning lights flashed and 9-12 warning messages were displayed. Since a very familiar situation happened 8,600 miles ago, I was very hesitant to drive anywhere, however, in the situation before, the car would not accelerate. In this instance, it would. I drove 10-miles to the nearest Honda dealer avoiding interstates. The dealer did a quick computer scan. The fault code (among others) was a P0172, "Fuel Mixture Too Rich". The tech said the problem is most likely fuel injector related. He assured me that it would be safe to drive another 30-miles to a dealer closer to my residence. I made it to the dealer safely and it turns out that the fuel injectors need replacing. Total cost will be $1,800. Could the fuel pump issues damaged the injectors? As mentioned in my prior complaint, what good are warning lights when 8-illuminate at once. What good are safety messages when they all tell you to see a dealer? How are owners supposed to understand the gravity of a malfunction?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482123August 30, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Without driver intervention, the vehicle engaged the brakes. Threw both passengers forward until the seat belt restraints engaged. Bruising both passengers shoulders. The vehicle would not respond to either pedal - brake or gas for a few seconds. There was no visible traffic in front of us. The day was clear. And no construction or overpasses. The vehicle was taken into a certified Honda dealer and inspected. No “flags” or diagnostic issues found. The car was driven by the dealer. The issue wouldn’t reproduce. The dealer stated that they did find a large “smashed” bug on one sensor and wondered if it could have caused the issue. Prior to the vehicle initiating the panic stop, no indications of a event were posted on any device in the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480959August 24, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2020 Honda Accord. The contact stated while driving 40 MPH, the vehicle inadvertently decelerated without warning. The contact stated that after several minutes the vehicle started to operate as needed. On another occasion, while driving 35 MPH, the brake assist activated independently causing the vehicle to brake suddenly. On another occasion, while attempting to start the vehicle, the vehicle failed to start-up after several attempts. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477247August 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
when I am driving, there is no car in front of my car. Brake warning flash and randomly slam on the brakes without the I touching the brake pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476923August 1, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This has happened more than one time.The first time it happened I was going down a 2 lane road no one in front or back of me and I was going 65 with my cruise set and the car slams on break and stays blink break on the dash. The second time it happened i was going down a 2 lane road at 45 no one around and it slams on breaks really hard and blinked break across the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471649June 29, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
Driving on the interstate going about 60mph with no one in front of me or behind me and the car brakes by itself. This is the fourth time this vehicle has randomly brake
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469791June 17, 2022
ENGINE
I brought my vehicle into the dealer for a recall software problem and to fix an oil leak coming from the valve cover. They replace the valve cover gasket and performed the software recall. As of now it still shows that my vehicle still needs the software recall. One week later after the oil leak repair, a massive oil leak formed at the valve cover causing oil to cover my engine bay and exhaust causing a burning smell and possible fire risk. Every weekend we drive out of state to tournaments and I was unaware of the leak. I brought it back to the dealer and they said it was residual oil from the previous repair. I was skeptical but believed them. One week later the same massive oil leak and problem occurred in my engine bay and driveway. Having no confidence in the dealer and being an ASE certified master mechanic, I decided to fix the problem myself by replacing the plastic valve cover assembly. I remove the old valve cover and found it to be extremely warped not providing a proper seal. The first time I brought my car into the dealer the service advisor said this is the second one this week that we’ve seen. I have a hard time believing that my vehicle is the only problem with this. I am extremely dissatisfied with the service from the dealership and the lack of concern that my life and my sons life was put in danger with a fire risk. I am currently seeking reimbursement for the part that I paid out-of-pocket. About US$150.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469545June 16, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 2 incidents, I've had the collision mitigation braking system (CMBS) issue driver warnings/alerts and automatically hit the brakes without warning when there are no obstacles in front of the vehicle and it has not deviated from its lane. Both incidents occurred during highway speeds. 1 incident was in a construction area where the car entered a steep decline and then rise as the construction was part of lane resurfacing. The 2nd incident was while driving over an overpass (not sure, but possibly a steep incline).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469404June 15, 2022
Chest Clip, Buckle, Harness
The harness isn’t secured. It doesn’t click or fasten. We’ve had this car seat for about two months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468558June 10, 2022
UNKNOWN OR OTHER
The ANC (active noise cancellation) software is not up to date. It's causing a loud, uncomfortable booming or humming noise from speakers while driving. 2018-2021 models are having the same issue. Many honda accord sport 1.5 or 2.0 owners I talk to are experiencing the same problem. And are being told by local Honda dealerships they don't see any issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467333June 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Honda Accord. The contact stated while driving 30 MPH and accelerating, the vehicle experienced phantom braking and abruptly stopped. There was no warning light illuminated. The contact stated that the failure was experienced several times within a two-month period. The contact was able to continue driving the vehicle. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. Neither the manufacturer nor the dealer was notified of the failure. The approximate failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467119June 2, 2022
VEHICLE SPEED CONTROL
Purchased new 2020 Honda Accord on September 28, 2020. On October 13, 2020 I was pulling into a parking space at a retail store. Going 2 or 3 miles per hour with foot on brake turning into space on my right with steering wheel turned to the right. Suddenly engine roared and car would not stop even with my foot firmly on the brake until it hit a pole. I have since learned it is called unintended acceleration. After crash I drove car to another parking spot. Car was in park and I was on the phone and all of a sudden engine roared - same sound when crash occurred. Honda sent their investigator out and told me all car functions were ok. Car was repaired for $7000.00 On June 1, 2022 the same exact thing occurred as I was pulling into a parking spot on my right with steering wheel turned to the right. As the first incident engine suddenly roared and with my foot firmly on the brake car would not stop until it crashed into the store concrete wall. This car has something wrong with it. There are other stories out there with same story as people are parking the car. The car was towed to a collision shop and I am going to the Honda Dealer I purchased it from to insist this car is a danger to me and others and I cannot drive this any longer. I first wanted to report this before I did anything else.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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