Honda Accord Complaints (2023)

232 consumer complaints on file.

#11569031January 31, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I purchased a new 2023 Honda Accord from Woodland Hills Honda on 1/20/24. On 1/23/24, I pull into my garage after driving home from work and turn off the car. I get out to an overwhelming smell of gasoline. I inspect the car for visible leaks, which I don’t see, but the gasoline fumes kept growing and spreading throughout my garage. Concerned for my safety, I call the fire department. They show up and inspect the car and find no visible leaks either but advise that I do not keep the vehicle in the garage overnight due to the growing fumes and to get the car towed to the dealer, as they do not want to turn the ignition on either for risk of fire. I call Honda Roadside Assist and they towed the car to the dealership. The next morning, I get a text message from a Honda service rep at 7:30am initiating the service. After 3 hours of waiting and not getting an update, I text the same number asking what the status of the car is and whether they have identified the cause of the gasoline fumes coming from the hood. The rep texts back saying he will call me. When he calls, the first thing he says is that they identified the issue and that “It’s not a big deal, the car wasn’t going to catch on fire.” No concern for my safety or what I had gone through, but rather a diminishing of the issue. He says it has something to do with a pipe that is supposed to distribute the fuel to the engine and other components, but the pipe is damaged and gasoline was getting backed up in the engine, causing the fumes. I don't know whether the problem has been reproduced/confirmed by the dealer apart from my verbal conversation with the service rep. I have asked for documentation for the diagnosis of the issue, a repair order, and report regarding long-term damage to the car 3 times and the service rep has dodged my questions all 3 times. There were no warning lights/messages prior to the issue and no one else has inspected the vehicle. I am worried they will hand me back an unsafe car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568031January 26, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
while running car warning light came on and vehicle stalls. Car wont go faster than 10 to 15 mph. This happen 4 times withing 5 months of purchase. First time took it to dealer and they were unable to find any problems. One more call dealer and dealer rep. said it probably was sensor or windshield camera but did not fix the problem. It happen again 2 times and took it to dealer and dealer said battery failed test and replace it. Same day after picking vehicle out of dealer it happen again. Purchase this vehicle as a relieable car for my daughter leaving to university and all it been is unsafe and unrealiable to her.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567663January 24, 2024
UNKNOWN OR OTHER
The car has stopped suddenly after taking a turn on the road. It gave a bunch of warnings on the speedometer display saying the TPMS failed, Brake System failed, Collision Detection failed, and contact the service center immediately. I restarted the car, the car started moving. The warnings were still there for some time and they started disappearing one by one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567423January 24, 2024
VISIBILITY/WIPER, LANE DEPARTURE: BLIND SPOT DETECTION
Only four months of owning a 2023 Accord Hybrid EX-L the drivers side mirror with BSI-blind spot information, no longer is viewable at highway speeds. The dealership is aware but they say there is nothing they can do about this. I was told by the dealer that this particular drivers side mirror is on a very long back order across the country. I was told some mirrors were replaced but the same issue is occurring. Everyone is waiting on Honda to come up with a solution. It’s a dangerous situation while attempting to change lanes on the highway and not be able to view out the drivers side!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566404January 19, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST
I bought a 2023 Honda accord sport hybrid June of 2023 two weeks after purchasing the vehicle it starting giving me issues such as the dash board and infotainment screen would freeze up and completely erase itself I took it to the dealership 2 times they told me that if it didn’t do it at the dealership there was nothing they could do so they sent me home with the car. A week later I notice the safety system lights were coming on and saying system not working see dealer service soon I took photos of it and showed it to them they once again told me if it did not duplicate it self there was nothing they could do. I took it to them for the 3rd time for the same issue with even more photos and a video and got the same response. The same day I was otw to work and the whole system shut it self down again and erased completely and the dash board froze up I took it to them again on the first week of January and got them same excuse. Then on January 16 I was otw to work traveling at 45-50 mph when the car completely cut off and locked the steering wheel up and said shift to P to restart engine then after restarting the battery and brake system stayed on for 2 day then I took it to them on January 18 and they told me they didn’t know what the issue was with the car but it could be wiring and the wiring harness. And when I asked them to replace the car because I no longer feel safe driving it they told me they don’t think they can replace the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566227January 18, 2024
ELECTRICAL SYSTEM:PROPULSION SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2023 Honda Accord Hybrid. The contact stated while driving 55 MPH, the vehicle lost motive power and was difficult to steer. The contact shifted from drive to neutral before the vehicle shut off and coasted to the side of the roadway. The hybrid battery and engine systems warning lights and several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with a defective Hybrid battery system control module. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 5,640.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565999January 17, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2023 Honda Accord. The contact stated that while entering the vehicle, his wife noticed a vertical crack at the top right corner of the windshield. The contact inspected the windshield from the outside and there was no indentation of the glass around the crack that would indicate an impact on the windshield by road debris or any other hard object. The contact had not taken the vehicle to a local dealer or a glass shop. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565760January 16, 2024
SERVICE BRAKES
My car makes a weird sound when it gets to a full stop. The dealerships identified the issue but need help fixing it. I and the dealership have contacted Hoda customer service, but they are not willing to fix the problem. This may be a safety threat. I have 3 technician report backing the same and attaching the last one only. No fix done so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565499January 15, 2024
STEERING
The steering wheel of my Honda Accord Hybrid model 2023 is sticky. When driving at about 50 miles per hour or more, the steering wheel is sticky, and when rotating, it suddenly becomes stuck. I need to correct the steering wheel all the time, which greatly affects my safety
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564638January 10, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
The warning lights dealing with the braking system malfunctions. All warning lights dealing with the Braking system come on the dash. The brakes failed to engage and the car began to roll backward on a hill had to use the emergency brakes to stop the car. This problem has happened twice since I had the car on 12/6/2023 at which time all warning lights came on dealing with the brake system and on 01/09/2024 both times the car was tested by the dealership and no codes were showing but I have a video of both incidents I provided. Both incidents were reported to the dealership on the same day of occurrence. 12/6/2023 and 01/09/2024. During this time the car was in EV mode and the acceleration would not respond as well. The only way to get the car back running normally was to turn the car off wait a few minutes and turn it back on. The photos attached will show speed and any other information needed because it is two different occasions of the same issue. In the second incident, a vehicle was behind me as the car began to roll back on a hill and I engaged the emergency brakes to avoid rolling back into the other vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562855December 31, 2023
SEATS
Driver seat moves foward when brakes are applied. Took to dealer they stated they couldn't find anything wrong. Took me to another car and shake a driver seat and state they all move some. I own several vechicles and they never moved when breaking a vechicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562341December 28, 2023
FUEL/PROPULSION SYSTEM
My wife was driving 55 mph taking our kids to school when the check engine light on the car came on and a message appeared on the dash saying that there was a power emission problem and to see dealer and that power may be reduced. The vehicle had very poor acceleration and she was only able to drive 30-40 mph on a busy 55 mph roadway. The vehicle was taken to Zeigler Honda of Kalamazoo. A service technician looked at the car, and told her that they could not find anything wrong with it. The vehicle drove fine home with no problems. One week later while driving on I-94, my wife was driving between 70 and 75 mph when the check engine light came on again, along with the message that there was a power emission problem and to see dealer. The message also stated that the power of the vehicle may be reduced. The vehicle again, had very poor acceleration. She was only able to drive 15 to 20 mph. Fortunately, she was able to get off the highway quickly, and drive the vehicle home. The vehicle had very poor acceleration and it took approximately 1.5 miles to get up to 40 mph in the vehicle with the accelerator pushed all the way to the floor. The dealer was contacted, and they advised they looked at it last time, and there was nothing that they could do. They advised they will create a service appointment to document the problem. I am in the process of waiting for the service department to call me back. I plan on taking the vehicle back to the dealership to have it inspected again, and to have this incident documented. This is a Huge safety issue that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562125December 27, 2023
UNKNOWN OR OTHER
The rearview camera while backing up in low light is terrible at best. It cannot safely be used to back up due to the "snowy" pixels, even the dealership agrees the quality is less than poor. No the camera on the back is not dirty at all. I have pictures available, but your form below does not allow me to attach them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562022December 27, 2023
SEATS
There is a major design issue with the two front seats on this vehicle in that they are too low. I am five feet four inches tall and my wife is five feet two inches tall and I can barely see over the driver's side front windscreen having adjusted the seat to it's maximum height. The passenger seat has no adjustable lever as a result my wife can see anything outside in the front of the vehicle. This is a major design and safety issue and it has to be addressed by Honda. I've also been following the Honda Accord forums and many people have the same issue. because of this I'm already planning to sell the vehicle and buy something else instead. I've owned a Honda Accord previously and many other vehicles and this type of issue was never a problem. I've driven over seven hundred vehicles in the past twenty five years and this is the first car that I've encountered this type of issue, in fact the passenger seat is unusable because it's way too low. I'm currently looking at buying two after market seats or alternatively to replace the vehicle. In fact I just bought the vehicle as a Demo with just 5000 miles on it on 12/13/2023. Please help me resolve this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561786December 25, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
this vehicle upon heavy rain/downpours the vehicle foward collision sensors may activate and cause sudden dangrous and potentially life threatening braking. one day it was raining very bad i was alone on the road going about 45 mph. the storm caused a really bad downpours and the car suddenly braked hard with no reason whatsoever. it only happens when it rains severely. im not the only person who has experianced this. people on the facebook 2023 honda accord hybrid page has had the same issue. this system needs to be updated before it takes someones life. it is unsafe to drive this vehicle under heavy rains due to the automatic braking system kicking on due to being overwhelmed by heavy rains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561705December 24, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
On Tuesday evening, December 19, 2023, while driving at highway speeds, the following message appeared on my digital display: BRAKE SYSTEM Brake system problem. Brake performance may be reduced. See your dealer. Other system messages began to appear, including, I believe, concerning the steering. More important, the car immediately went into a “limp mode“ with the speed dropping to 20 miles an hour, and then further down to as slow as 2 mph. Fortunately, I was not far from an exit and at the exit I pulled off the exit ramp onto the grass. I then shut the engine off and restarted it immediately. I was able to get back onto the exit ramp, but the initial message quickly reappeared and I was able to make it home driving between 10 and 15 mph. The next day the car was towed to the dealer who advised me that the issue was resolved by updating the software. At no point, did I ever receive a message or other indication that a software update was needed. The car has fewer than 5000 miles on it. The safety issue results from my being forced to drive at a very low speed while still on the highway. I independently did some online research and discovered that this type of issue has happened before with both this model and other Honda hybrids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561642December 23, 2023
UNKNOWN OR OTHER
The Infotainment System linked pixel 6 phone freezes. The icons for selecting navigation or other feature freezes. The car has been taken to the dealership twice. Unfortunately, the issue still persists. To resolve, the phone needs to be disconnected and reconnected multiple times for Android Auto icons to work properly. This can cause issues and risk when driving and need to change navigation icons and directions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560862December 19, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Good afternoon. I am contacting you because the dealer is not doing their job. For half a year of owning a car, we visited more services than we drove the car. The reasons for this: the steering wheel shook when driving this car from the very beginning, because the chassis was faulty. When braking, sounds and creaking are heard as if the car's chassis is shaking. The dealer said this is how it should be, but I know it shouldn't be this way. From the very beginning, the driver's front left wheel behaved incorrectly when driving at any time (the reason for this) was that the suspension system was not working properly. and all this is conveyed to me by the shaking steering wheel. The dealer says that's how it should be. (not true) Lately all the lights on the dashboard have been giving errors, including the check engine light. While driving on the road, we almost had an accident because all the lights on the dashboard lit up and the car itself stopped right on the road where there were a lot of cars. and the children were sitting in the car. we almost had an accident. 5 minutes later the car started and we drove off. Over the past six months this has happened 10 times. Solve the problem or we will go to court. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560508December 17, 2023
SERVICE BRAKES, SEAT BELTS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The 2023 Honda Accord Sport Hybrid has 8302 miles and it had complete brake failure. We had just refueled the car and moving away from the pumps, the pedal sank to the floor. I pumped the brakes several times and was able to stop the car. This was at about 3MPH. Received a message on the dash that the brakes were compromised and not to drive the car. Shut the car off and restarted. The brake pedal was spongy. We drove home (about 2 miles) very slowly, using the brakes minimally. When I got home, I shut the car off. I decided I wanted a picture of the dash warning, but it didn't return. Went for a very low speed drive to try to duplicate the problem, but it seems normal now. Bringing to original dealer, 12-17-2023. We've had several other issues related to the parking brakes and cruise control on 11-13-23. Brought to dealer on 11-16-23 and they were unable to fix due to part shortage. They failures displayed are: 1 - BRAKE SYSTEM - parking brake not available. 2 - BRAKE SYSTEM - Brake hold system problem. 3 - adaptive cruise control system problem. The drivers side rear seatbelt will not retract. Brought to dealer waiting for part to repair. We are fortunate this happened in a parking lot with little traffic. If this happened on a roadway at speed I would have no way to slow the car. This is a Hybrid so I am not able to downshift, the parking brake is not functioning due to previous problem and the electronic drive doe not provide compression braking if I shut the car off. I would be happy to answer any further questions you may have.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560444December 16, 2023
POWER TRAIN, SERVICE BRAKES, ELECTRICAL SYSTEM
I was driving at 40mph and the vehicle was driving normally when it abruptly lost all power. There was no acceleration when the accelerator was pushed and I had to guide the vehicle to the side of the road. When the car stopped, a brake warning appeared and instructed me to see the dealer. I turned the car off and it would not restart for about 30 seconds. It finally restarted and I was able to drive the short distance home, however the brake warning remained on the dash. I just had the car towed to the dealer. The road conditions were clear and dry and I had no previous problems with the car. Brake warning: "Brake system: Brake system problem. Brake performance may be reduced. See your dealer." Thankfully I had not yet entered the highway where the car's rapid deceleration could have caused an accident at highway speeds and jeopardized the safety of those in my vehicle and others on the roadway. I read that there has been a very limited recall on accord hybrids due to similar issues (NHTSA CAMPAIGN ID Number: 23V588000) and I believe this issue should be further investigated to determine whether the problems are more widespread.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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