GMC Yukon XL Complaints (2023)

226 consumer complaints on file.

#11661688May 18, 2025
POWER TRAIN
Cam shaft The problem was corrected by a licensed mechanic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661614May 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I’ve inserted the question and their answer: What component or system failed or malfunctioned, and is it available for inspection upon request? Lifter valve number six failed causing it to shatter and send pieces of it throughout the engine along with other debris into the cylinders. How was your safety or the safety of others put at risk? Vehicle had loud engine knock, pulsation of power, had to pull off on main highways due to loss of power over 400 miles away from home. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, engine was serviced by GM dealership in Baldwinsville, NY for over $8,500. Will attach copy of bill. Now is doing same thing, again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? GM as stated above. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check engine light flashed, traction control light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660670May 13, 2025
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
I was driving on a highway with my [XXX] son and 2 dogs when without any warning the vehicle just stopped and completely went dead. I was unable to turn on the hazards so I called 911, the police came within minutes and surrounded the vehicle to keep us from being crashed into. The brakes failed to work, the hazard lights would not work, the doors would not open other than the driver door. The police had to help remove my child and 2 dogs from the vehicle through the driver door. The vehicle could not be put into neutral so the police had to tow the vehicle from the middle of the highway. The result could have been deadly. The vehicle was completely dead with absolutely no function. After the police towed it to the police tow facility it was then towed to the GMC dealership I purchased the vehicle from. The dealership is Jim Curly GMC in Keyport NJ. The dealership has had the vehicle since Saturday and is claiming to not know what is wrong with the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659663May 8, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While driving at approximately 30 mph in moderate traffic on the interstate during a return leg of a 370-mile trip, my vehicle unexpectedly shifted into neutral and became unresponsive. The dashboard displayed the warning message: "condition not correct for shift," and despite repeated attempts to restart the engine, the vehicle would not engage. Although the electrical system remained active, I had no propulsion. Critically, the vehicle became immobilized in a **very dangerous curve on the interstate**, presenting an extreme safety risk to myself and others. The car could not be manually shifted into neutral for towing, prompting Illinois Department of Transportation (IDOT) to declare the location unsafe. I was stranded there for over three hours, after dark, in a vulnerable and exposed position. During the forced tow process, two rear tires were destroyed and the two front tires sustained major damage. In the days leading up to this incident, the vehicle had also shown signs of malfunction, such as delayed acceleration from a stop and occasional lurching forward — symptoms consistent with the defect described in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659428May 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds and attempting to accelerate, the vehicle was jerking and hesitating while accelerating. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659277May 6, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2023 GMC Yukon XL. The contact stated that after refueling and attempting to accelerate, the vehicle started shake and vibrate abnormally. The vehicle was driven to the local dealer and was diagnosed and determined that the engine was faulty and needed to be replaced. The engine was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 62,974.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657798April 30, 2025
ENGINE, VEHICLE SPEED CONTROL, STEERING
My vehicle stalled while driving on a busy highway & I had no option but to pull over, which left me & my family in a very dangerous position. Had to remove my daughter's wheelchair onto a tow truck as the vehicle had no power to use the hoist for her powerchair. Again, on the side of a busy road! Towed the vehicle to a GM dealership, who stated there was catastrophic engine failure & the engine had to be replaced. Had no way to transport my daughter until I got a new engine since her hoist was stuck at the dealership. This was our original vehicle, until the sold me another one with the same defect (2024 Yukon for MORE money!). That vehicle was reported in Complaint 11657786.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657745April 30, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I am formally requesting a complete refund for my vehicle. It has only 6,300 miles, and the remedy provided for the recall does not adequately address the issue. The recall explicitly indicates defects in the engine components (rods/cam shafts) that may lead to a loss of propulsion. Merely inspecting the vehicle and adding thicker oil does not resolve the underlying problem; it only postpones the inevitable expiration of my warranty. Currently, there are no warning lights illuminated, as the vehicle is not driven frequently. The recall raises significant concerns, and GM should be taking more substantial measures than simply applying thicker oil as a solution. This approach feels like a temporary fix rather than a genuine resolution. I have communicated with the dealership, and have been informed there is currently no solution available for this matter. They are awaiting further instructions on how to proceed. I request a more thorough investigation into this issue for an appropriate refund, and I also wish to have this matter documented for future reference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657594April 29, 2025
ENGINE
Crankshaft bearing failed, leading to engine failure at 65MPH on highway. No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657499April 29, 2025
ENGINE
The contact owns a 2023 GMC Yukon. The contact stated that upon taking the vehicle into the dealer for regular service, the dealer found that the engine oil level was extremely low, resulting in damages to the engine. The check engine warning light was illuminated. The contact was informed that the piston O-rings needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657153April 28, 2025
FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2023 GMC Yukon XL. The contact stated that immediately after purchasing the vehicle, the battery failed and was replaced on two separate occasions. Additionally, while driving or reversing, the braking system erroneously activated, causing the vehicle to abruptly stop. During the failure, there were no other vehicles or large objects nearby to cause the Forward Collision Avoidance system to activate. The vehicle was taken to the local dealer on several occasions, but no failures were found. The vehicle was not repaired. The manufacturer had not yet been contacted. The failure mileage was 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657056April 27, 2025
ENGINE
While driving on a busy highway, the engine stalled and could not be restarted. We were in the left lane and thankfully traffic was light and i was able to get to the shoulder. No warning and no check engine light before stall. After numerous attempts and about 15 minutes it did restart. A few miles later same issue and could not restart. We were 200 miles from home. Called GM and they sent a tow truck. Dealer had the car for almost a month and replaced the engine because they found metal in the oil and determined that the main bearings had spun. The concern is that the replacement engine is presumably a 2024 and the issue could happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657046April 27, 2025
ENGINE
While driving without any warning the screen said press start. The vehicle shifted to neutral and lost all power while driving down a very busy road on the top of a hill going 55 mph. Once stopped we tried to turn the vehicle back on, vehicle would power on but wouldn’t start just click and screens flash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656158April 22, 2025
ENGINE
While driving on the freeway at about 70mph, the lights on the dash lit up and the message "Push Button to Start" showed up. At that point the vehicle started decreasing in speed. When the accelerator was depressed, nothing happened. Luckily the freeway was not crowded and the vehicle was able to coast the side of the road where it came to a stop. Pushing the start button did nothing except bring up the dash information. Engine would not start or even try to start. AAA was called and the car was towed to a dealership. The dealer has since determined that the engine is locked up. The oil had metal in it and an engine replacement will be needed. They have put in an order for a new engine. There were no warning lights or CELs of any kind. The engine just stopped working without any warning. The 6.2l engine on the GM line of SUVs and trucks seems to be known for doing this. If this were a busy time of day or there was more traffic it may not have been so easy to pull to the side of the road. It is only a matter of time before these engine issues result in an injury or worse, a fatality. The solution to replace a faulty engine with another engine that has not been redesigned or fixed is an unsafe and risky solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655532April 18, 2025
POWER TRAIN
I was going about 53 mph and went to pass another vehicle. While in the oncoming traffic lane, the transmission went out. The engine revved up and the gas pedal did not work. The vehicle has been inspected and was found to have a faulty control module that possibly caused the failure within the transmission. The parts are all on "indefinite backorder" and I have a $50,000 loan on a $60,000 vehicle that is now a paper weight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655483April 18, 2025
ENGINE, POWER TRAIN
Multiple issues...I bought the vehicle in Oct. 2023 1. BRAND NEW.... First day I brought the vehicle home there was a whining sound coming from the transmission. The reaction carrier assembly had to be replaced along with all other components. The transmission had to be completely removed from the vehicle and repaired. 2. In May of 2024 I had to have the lifters replaced on one side of the motor. 3. Right now it's in the shop with a blown motor. Yes there's only about 43,000 miles on it and the motor is blown and has to be fully replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654579April 14, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Good afternoon. Our rental car we picked up from the Denver International Airport on [XXX] had numerous incidents of emergent braking at highway and non highway speeds which were reported to Sixt ( car rental) and documented on the dates in which they occurred, [XXX] (7-8 occurrences ) and [XXX] (3 occurrences-2 after a car wash). On the day in which the first occurrences happened, the car rental company representative from Sixt, 3way connected me with a mechanic from Annex who advised washing the vehicle to ensure the sensors were clean. I did proceed to wash the vehicle on 1.25.25. This same company, Annex Automotive, then evaluated the vehicle on 1.29.25 after emergency breaking occurrences continued of which [XXX] was the worst. On [XXX] there were no vehicles in front of or behind us nor to the sides of us and the roads were completely clear. It was also dark out. Attached you will find evaluation with validation there is a mechanical concern with the vehicle. On [XXX] the extremely unsafe occurrence of emergent braking occurred with skidding tires and the doors locking and unlocking at the same time occurred. This vehicle was completely unsafe to drive. I, as well as my passengers/family, are very lucky the road conditions were moderate on [XXX] and clear on [XXX], or these emergency Breaking issues could have caused a serious accident. There were a total of five of us in the vehicle when all of these occurred. I am from Minnesota and have a Yukon XL so I am comfortable with this vehicle This was the scariest vehicle experience I have ever encountered. The company did tow the vehicle on 1.29.25. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654278April 12, 2025
ENGINE
While driving with my cruise control set to 75, my vehicle began losing speed and power for no apparent reason. I was able to fortunately pull over on the shoulder of the road when the engine turned off without pushing the stop button. At this point I put the vehicle in park and tried to restart the vehicle with no luck. It was at this time I contacted my husband and he was able to come load the vehicle on a trailer to tow to our GMC Dealership. This happened on January 28, 2025. There was 60,407 miles on the odometer. The dealership was able to tell us that the motor seized due to a bearing failure. I am glad that I was able to get over to the shoulder of the road and was not in the middle of road construction. This was a scary situation that could have been much worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654050April 11, 2025
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle went to GM for recall repairs on 02/24/25 the morning after when I cranked my car it was dead. Jumped the car off then began hearing a "clicking noise" GM advised I replace my serpentine belt as they noticed it needed replacement when doing the recall repairs. 02/26/25 serpentine belt was replaced but car still seemed to have power issues when cranking. 02/27/25 car barely cranked then while driving down the highway I lost all power and power steering to the vehicle. There was no warning, no check engine lights etc. The screen went black then car shut off then the screen said "press start to restart." I was BARELY able to get the vehicle safely off the road with vehicles in front, behind, and in the other lanes. It could have caused a fatal accident. GMC still has my vehicle with NO UPDATE on replacement engine timeline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653949April 10, 2025
ENGINE
Recently, while driving my 2023 GMC Yukon Denali XL Ultimate (with only 19,457 miles) on the expressway, my vehicle suddenly lost all power and steering at high speed—without any warning lights, noises, or alerts. One moment everything was normal, the next I was gliding in silence, completely powerless in a 6,000 lb vehicle surrounded by fast-moving traffic. I was nearly sideswiped multiple times as I tried desperately to avoid a potentially deadly accident. This failure wasn’t just mechanical—it was terrifying. And it could have cost me my life. What happened next only made things worse. GM Roadside Assistance left me stranded on the side of the road for nearly 4 hours. Multiple tow trucks were sent, but none had the right equipment because the vehicle could not be put into neutral due to the engine failure. I was left vulnerable, frustrated, and utterly unsupported while GM fumbled through their response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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