GMC Yukon XL Complaints (2023)

226 consumer complaints on file.

#11643422February 18, 2025
ENGINE
motor locked up while driving on highway to vacation, when i tried to get warranty at a nearby dealership i was told engine was on back order with no release and the only option i had was to purchase a new vehicle . vehicle was under a year old with very low mileage on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642981February 16, 2025
POWER TRAIN
While driving, vehicle threw an error “ reduced acceleration, drive with care”. I had my children in the car when the car abruptly reduced speed and car jerked. It was very scary while driving. It was stuck in 5th gear. I was taken to dealership. Code showed it needs a Transmission Valve Body replacement. Part # 24065353. Dealership has stated part is “on backorder with no ETA of the part”. My car has been sitting on the lot for 17 days waiting to be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642885February 15, 2025
ENGINE
2023 Yukon XL AT4 with 6.2L engine. [XXX] started to hear rattling noise coming from the engine area. I took the vehicle to a GMC dealer in Houston TX. The dealer diagnosed the problem as a defective transmission plate? Said they would have to order the part. Part arrived and while at the dealer they decided to inspect the oil pan. In the oil pan they found metal shavings. It was reported to me yesterday [XXX] that the engine would need to be replaced. This vehicle has roughly 17,000 miles and it’s been just over 1 1/2 years since purchased brand new by me. No confirmation of when a new motor will be available for replacement. Was told it could be months. Was also told that the vehicle is unsafe to drive since the engine could lock up at any time based on their findings. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642778February 14, 2025
ENGINE
While driving on the interstate at 75mph the vehicle shutdown and would not allow a restart. I had to coast over to the emergency lane with no engine power. Once stopped the vehicle would not start. After having the vehicle hauled to the dealership I was informed that the engine had locked-up and a new engine would have to be ordered and replace the engine. The dealership could not provide me with a repair date because they said GMC has lots of problems with this engine and it would be backordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642363February 12, 2025
ENGINE
Engine blew up on interstate and left the vehicle in mobilized with only 60,000 miles and all regular maintenance was completed just catastrophically shut off and would not start in the middle of the interstate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642000February 11, 2025
ENGINE, ELECTRICAL SYSTEM
We were driving uphill on the highway, about 60 mph when the engine appeared to loose some power for about 10 seconds even though the engine was reving higher, and the ln the engine cut out. We coasted to a stop and then the electrical system was cutting out. I tried to restart the engine but it would not turn over at all, and the car’s electrical was intermittent. There was no warning or error lights before or during the engine failure. Photos provided are the messages on the instrument cluster when attempting to restart the engine. Vehicle was towed to the local GMC dealership, and they are replacing the engine under warranty. No eta on the engine replacement at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641951February 11, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Our 2023 GMC Yukon XL Denali that has suffered multiple severe mechanical failures well beyond what is reasonable for a vehicle of this class. G At approximately 14,000 miles, the vehicle’s 6.2L engine catastrophically failed, rendering it inoperable and requiring a full engine replacement. The engine seized and failed while operating the vehicle with her 3 small children on board and nearly caused a catastrophic accident. As a result, the vehicle was out of service for eight weeks, an unreasonable disruption and an unacceptable failure for a luxury SUV of this caliber. Now, (02/11/2025) at just 20,400 miles, the vehicle’s injectors have failed, further reinforcing that this vehicle is defective, unreliable, and unfit for continued ownership. This vehicle was purchased with the expectation of owning a dependable, high-performance SUV—not one plagued with major mechanical failures at such low mileage. The repeated, severe defects have substantially impaired the vehicle’s use, value, and safety, leaving use without reliable transportation for extended periods. Given these circumstances, it is clear that this vehicle does not meet the quality and durability standards expected from General Motors’ flagship SUV lineup and present SERIOUS risks of catastrophic injuries and/or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641644February 10, 2025
ENGINE
At around 23,000 miles the vehicle collapsed a lifter - Took it to a dealership, fixed the lifter and asked them to confirm that the lobes of the cam were good and that all bearings were in good shape - approximately 2 weeks later, complete engine failure on a busy highway, no good place to pull off the road, no reimbursement for towing bill, no rental car - dealership put new motor in (took 5 weeks and GM did nothing to help us with the situation) and now we have the same bad 6.2 liter motor in the vehicle that is likely to fail again withing the 25,000 miles. Manufacturer refused to answer specific questions about the motor and could not tell me if this new motor was built to satisfy this known issue - the new motor has the same part number as the previous motor so consensus is that it has the same failure possibility leaving family in a dangerous place on the roads. GM still refuses to discuss this with us as the customer!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641369February 7, 2025
CHILD SEAT
The contact owns 3 Nuna Rava Car Seats. The first car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: April 16, 2019. The second car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: May 6, 2021. The third car seat Model Type: Convertible, Model Number: CS05103CVR, Manufactured Date: June 17, 2019. The contact received notifications of NHTSA Campaign Numbers: 24C002000 (Child Seat); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure with the car seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640946February 5, 2025
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
At 9,900 miles my safety camera system failed which disabled the cruise control and all safety features that used the camera. Car was out of service for nearly two weeks and subsequently fixed by the dealer under warranty at no charge. At 11,300 miles I was driving on an interstate highway in the left lane at rush hour, without warning the car stopped accelerating the car shifted into neutral and totally lost power. It was a very dangerous situation with me in the left lane in heavy traffic. I am a skillful driver and thankfully I was able to make it off the travel lanes on the highway. The temperature was 18 degrees at the time and I had to wait outside for a tow truck. The engine seized without warning or noise and this presents a severe danger to the driver of the vehicle and other vehicles on the highway. There was a substantial possibility that other vehicles could not avoid me as I was exiting the travel lanes. There was also a substantial possibility that the vehicle would simply be in the travel lane stopped on a divided highway.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11640461February 3, 2025
ENGINE
The engine failure was confirmed by dealer. My wife and I were traveling on I-74 at approximately 72 mph when the truck began to jerk slightly. This continued for about a mile, prompting me to ask if she felt it too. Suddenly, the truck lost power while we were driving on a two-lane interstate, putting our safety at risk. Fortunately, we were close enough to an exit and managed to coast to a nearby restaurant. Thankfully, it was not during peak business hours, and no vehicles were directly behind us at the time. Given the heavy semi-truck traffic on this stretch of interstate, the situation could have been significantly more dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640398February 3, 2025
ENGINE
Wife was driving down the interstate (18,000 or so miles on vehicle), and engine suddenly shut down causing loss of power. Had to safely maneuver vehicle off the side of the road to try to restart. After restart, continued driving without issue until noticeable clicking noise and engine thumping noise. Vehicle was diagnosed with lifter issues. After repair, and 2000 miles additional driving (20,000) ticking and thumping noise returned. Taken back for service and notified full engine replacement is necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640334February 3, 2025
ENGINE, ELECTRICAL SYSTEM
The 2023 GMC Yukon had a complete loss of power and engine while driving 65 mph on a highway. The vehicle was unable to restart or be placed into neutral. No previous issues and no indications of failures. No fault codes or lights indicating any issues. Dealership informed me that the engine stopped working and gave an estimate of greater than 4 months for any replacement or repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640221February 2, 2025
ENGINE
The engine failed at highway speeds on approx. July 15 2024. Filed a claim with GM. GM replaced minimal engine parts to get the car running. GM refused to acknowledge this was a safety issue. Engine failed at highway speeds again approx 09/20/2024 this time just shutting off. When the engine oil was drained at the dealer it was silver. The entire engine was replaced this time. Again GM refused to acknowledge this was a safety hazard. After engine replacement the low oil light came on at the time of an oil change. I am monitoring oil burn on this new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639765January 30, 2025
ENGINE
The engine completely failed without warning. The vehicle stalled and would not restart. I was unable to put the Yukon in neutral in order to move it out of the way of traffic. As I was in the process of turning I was completely blocking oncoming traffic. When the vehicle was finally towed to the dealership they told me that there was no oil in the engine. I had checked the oil 2 days prior and the dipstick showed full. We had no leaks in the driveway and no low oil indicator came on to warn us. A dealership in Holland Michigan had just looked at the vehicle to take care of some recall updates and reset the oil indicator telling me that we could get it taken care of later as it was only 2000 miles since the previous oil change and the previous oil change company hadn’t reset the percentage indicator properly. In the case of LOW OIL there was no warning whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639395January 29, 2025
ENGINE
Engine failure - Yes, vehicle at dealer Engine failed on a busy road during rush hour, family in vehicle. Dealer confirmed engine needs replacement, lead time unknown. Expected later than Oct 2025. Inspected by certified dealer service dept. Warning lamps prior to failure, roughly .5 miles prior. Limited power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638406January 24, 2025
ENGINE
While traveling on vacation, my family and I experienced a catastrophic engine failure in our GMC Yukon Denali, leaving us stranded in a small Texas town. After having the vehicle towed to the nearest dealership, we were informed that the engine is seized and requires a full replacement. Unfortunately, the dealer has no estimated timeline for when GM will be able to provide the necessary replacement engine, leaving us in a difficult and uncertain situation. This has caused significant disruption and hardship for my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638239January 24, 2025
ELECTRICAL SYSTEM
I have had this vehicle serviced twice for the electrical issue on the running boards. While driving and while parked the running boards constantly deploy and store on their own or get stuck at a half way position. This will happen even if I have them turned off or on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638136January 23, 2025
ENGINE
On [XXX] while on vacation out of state with my family our 2023 GMC Yukon XL Denali stalled out on [XXX]. After safely navigating through 5 o'clock traffic just outside of Atlanta, the vehicle would not turn over or even attempt to start back up. We contacted onstar for assistance and was advised to stay with the vehicle while they dispatched a tow truck. After approximately 2 hours we contacted onstar again and was advised a tow truck wouldn't be available until morning. We then were able to obtain a ride with Lyft that totaled over $100 with 5 people and was given a $50 credit. I was forced to use Hilton Honors points to book a hotel. Then after the next morning around 10am I was advised the tow truck was enroute to the car. I then took an Uber to Enterprise where I was able to get a rental vehicle. And made my way to the dealership that our Yukon was towed to. After speaking with the service advisor I was told they wouldn't even have a diagnosis for a couple weeks. So we proceeded to head home (with the rental breaking down and several other issues we had to overcome). After we were able to get another rental vehicle, we made it home around 2am. We returned this rental vehicle as it was not suitable for our family, and contacted GM in hopes to get a rental vehicle while our $120k vehicle is sitting in the parking lot of a dealership 8 hours from our home. Only to be told they'd allow $44/day for a rental and we would need to rent it initially and they would reimburse us after we submitted our receipts. Unfortunately $44/day does not get us anything that can accommodate our family and finances are not allowing for this at this time. So we are managing with 1 car. On 1/9, we received a call from the dealership stating our engine was locked up, non repairable and they were waiting for guidance from GM. Then on 1/23 I was then advised by my GM rep that she was transferring the case to someone else and they would advise when the new engine has shipped. Unacceptable INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637977January 23, 2025
ENGINE
My vehicle stopped on the middle of highway when the engine seized. I had to call tow truck and tow it to a dealer. It’s been 2 months without my vehicle, the dealer has engine on a back order and offer no remedy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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