GMC Terrain Complaints (2018)

226 consumer complaints on file.

#11229994July 8, 2019
UNKNOWN OR OTHER
I WAS NOTIFIED OF MY DEALER OF RECALL N192217490. WHICH IS A SERIOUS ISSUE AND IT'S NOT ON YOUR LIST WONDERING WHY YOUR LIST IS LACKING YOU'RE SUPPOSED TO BE THE AUTHORITY ON RECALLS BUT YET ON STAR NOTIFIED MY DEALER OF THIS RECALL AND IT'S A TRANSMISSION ISSUE OR CLUTCH ISSUE WHICH IS SERIOUS WHY IS IT NOT ON YOUR LIST HOW CAN I TRUST YOUR COMPANY TO HAVE A THOROUGH LISTING OF ALL RECALLS WHEN THIS WIND IS NOT EVEN ON CAN'T WAIT TO HEAR YOUR EXPLANATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230151July 8, 2019
WHEELS, SUSPENSION
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHILE DRIVING 80 MPH, THE REAR PASSENGER TIRE SHOOK AND VIBRATED LOUDLY. THE CONTACT TOOK THE VEHICLE TO ED BOZARTH CHEVROLET (2001 S HAVANA ST, AURORA, CO 80014, (720) 746-2716) WHERE IT WAS DIAGNOSED THAT THE TIRES WERE FAULTY. BOTH REAR TIRES WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229392July 4, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WAS LEAVING A PARKING SPOT. VEHICLE REVERSED FINE, PUT IT IN DRIVE AND IT BEGAN TO JERK AND DID NOT ACCELERATE PROPERLY. MADE IT TO THE NEXT AISLE TO PARK IT AND GET OUT OF WAY. ONCE PARKED, SHUT OFF VEHICLE. STARTED IT. REVERSED IT AND IT WOULD ONLY REV UP, DID NOT REVERSE. PUT IT IN DRIVE AND IT JERKED FORWARD, HARD AND KEPT JERKING AS I PULLED FORWARD. PARKED IT AGAIN AND TURNED IT OFF. CALLED DEALERSHIP, WHO CALLED A TOW SERVICE TO TOW IT TO THEM. ATTEMPTED TO SHOW TOW GUY THE ISSUE AT HIS REQUEST, UPON HIS ARRIVAL, PUT IT IN REVERSE AND IT REVVED UP BRIEFLY THEN JERKED INTO REVERSE. HAD TO MOVE VEHICLE TO CLEAR AREA TO GET IT ON THE TOW TRUCK SO I PUT IT IN DRIVE AND IT BEGAN TO JERK CONSTANTLY AND BARELY ACCELERATING AS I DROVE AND FELT AND SOUNDED LIKE IT WAS GOING TO SHUT OFF (BUT DIDN'T) BEFORE I MADE IT TO WHERE I COULD PARK AGAIN. LUCKILY I WAS IN A PARKING LOT AND NOT ON THE ROAD. I'VE HAD THIS VEHICLE EXACTLY A MONTH. VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210612May 29, 2019
SERVICE BRAKES
BOUGHT BRAND NEW. AT 14,000 MILES ALL 4 ROTORS ARE PITTED WITH GROOVES. DEALER TOOK THEM APART AND FOUND NOTHING THAT COULD CAUSE IT. SAID THEY WERE "WEATHERED". TOOK IT TO 2 OTHER PLACES AND SAID IT WAS A MANUFACTURE DEFECT. DEALER WONT REPLACE BECAUSE BUMPER TO BUMPER WONT COVER IT. ITS A DEFECT DIDNT NOTICE UNTIL ANOTHER DEALER DID THE OIL CHANGE. THE DEALER IN FEBRUARY SAID THEY WERENT LIKE THAT IN FEBRUARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209117May 21, 2019
STEERING, SUSPENSION
THE VEHICLE WAS IN MOTION MAKING A RIGHT HAND TURN AND IN THE TURN THE OPERATOR LOST CONTROL OF THE VEHICLE CAUSING HER TO STRIKE A CURB THEN HEAD FOR ONCOMING TRAFFIC. WHEN IT WAS ALL SAID AND DONE IT LOOKED LIKE THE BALL JOINT HAD FAILED CAUSING THE LOSS OF CONTROL. A BYSTANDER SAID HE HEARD A LOUD POP AND LOOKED UP AND WITNESSED THE VEHICLE SLIDE INTO THE CURB AND THEN SEE THE FRONT LEFT TIRE LOCK UP AND THE VEHICLE COME TO A STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11197047April 17, 2019
POWER TRAIN
TRANSMISSION FAILS TO DOWN SHIFT AFTER ACCELERATING IN TRAFFIC. RPM LEGAL 2200 RPM AT 40 MPH FOR OVER A MILE BEFORE DROPPING TO CORRECT 1200 RPM FOR THAT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195867April 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE THE VEHICLE IS IN DRIVE IT LOSES PROPULSION WITHOUT NOTICE. THE VEHICLE STAYS IN DRIVE. THE VEHICLES RPM INCREASE AS YOUR FOOT IS ON THE ACCELERATOR BUT THE VEHICLE DOESN'T CONTINUE TO MOVE. THE ONLY WAY TO REGAIN PROPULSION IS TO COMPLETELY SHUT THE VEHICLE OFF AND THEN START UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194570April 8, 2019
UNKNOWN OR OTHER
TRANSMISSION LOCKS UP AND WILL NOT SHIFT INTO HIGHER GEAR. THIS HAS HAPPENED SEVERAL TIMES WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194574April 8, 2019
ELECTRICAL SYSTEM
REAR DOOR ELECTRIC LOCKING SYSTEM DOES NOT WORK. ALSO COULD NOT ENTRR CAR AFTER CAR WASH AS ALL OTHER DOORS WERE INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194565April 8, 2019
ELECTRICAL SYSTEM
WIRING HARNESS NOT WEATHER SEALED N SHORTED OUT AFTER DEALER WASHED CAR ON DELIVERY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193383April 2, 2019
POWER TRAIN, UNKNOWN OR OTHER
THE CAR AUTOMATIC BRAKING SYSTEM LOCKED UP AS DRIVING ON HIGHWAY. COULD NOT GET CAR TO MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193426April 2, 2019
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2018 GMC TERRAIN. WHEN DRIVING DOWNHILL, THE VEHICLE STALLED AND WOULD NOT ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO ANCHOR BUICK GMC (1 AUTOMOTIVE BLVD, ELKTON, MD 21921, (443) 406-4623) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192431March 29, 2019
STEERING, WHEELS
WHILE DRIVING ON A SNOW- COVERED ROAD WITH ANY AMOUNT OF SNOW, THE SNOW GETS PACKED INSIDE OF THE WHEELS AND THROWS THE WHEEL BALANCE OFF CAUSING THE STEERING WHEEL TO SHIMMY BADLY AT HIGHWAY SPEEDS. I HAVE TO REMOVE THE SNOW PACK EVVERY DAY, AND I BELIEVE THAT THIS IS AN AERODYNAMIC DESIGN FLAW WITH THE WHEELS WHERE THE SNOW DOESN'T GET BLOWN OUT OF THE WHEEL WHILE THE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190567March 21, 2019
SERVICE BRAKES, ENGINE
I GOT A DIAGNOSTIC ALERT: SERVICE THE ENGING AND TRANSMISSION SYSTEM IN YOUR 2018 TERRAIN WITHIN 7 DAYS. THE CODE WAS P050F. I HAVE A LITTLE OVER 10,000 MILES ON HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182744February 27, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE AROUND 6 TO 7 MONTH WITH THE VEHICLE AND SINCE DAY ONE IT MADE A WEARD NOISE IN THE ENGINE TRANSMISSION AREA AND THE VEHICLE DOESNT RESPOND AND PERFORM WELL I TOOK IT TO THE DEALERSHIP AND AT FIRST THEY STATED IT WAS SOMETHING WITH THE TRANSMISSION AND THEN THEY STARTED GIVING ME MANYDIFERENT EXCUSES AND THAT IT WAS NORMAL BUT STILL THE SUV WOULDNT RESPOND I CALLED GM AND THEY OPENED A TICKET BUT AFTER THAT THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT IN OTHER WORDS THEY TOLD ME I HAD TO DEAL WITH THE ISSUE. YESTURDAY FEB 26,2019 THE SUV STARTED HAVING WORST PROBLEMS AS TO WHERE IT WOULD NOT RUN MOR THEN 33 MILES A HOUR IT STARTED SHAKING RPMS GOING WILD THE VEHICLE ONLY HAS 5500 MILES ON IT. I DONT KNOW WHAT TO DO OUT OF THIS TIME I HAVE WITH IT THE VEHICLE HAS BEEN MORE TIMED AT THE DEALERSHIP THAN WITH ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181968February 22, 2019
UNKNOWN OR OTHER
WHEN I DRIVE MY CAR AFTER COMING OUT OF REVERSE THE CAR REVS UP BETWEEN 35 AND 45 RPMS. THIS IS WHEN IT IS GOING ABOUT 25 MPH. WHEN I REMOVE MY FOOT FROM THE GAS THE CAR JERKS VIOLENTLY FORWARD AND RPMS DROP TO 25RMS. WHEN I GIVE IT SOME GAS THE RPMS GO UP AGAIN TO THE 35-45 RPM. THE ONLY WAY TO GET THIS TO STOP IS TO PULL OVER, PUT THE CAR IN PARK, TURN OFF THE CAR AND OPEN THE DOOR. I LET IT SIT FOR ABOUT 10 MIN AND THEN TURN IT BACK ON AND DRIVE. I HAVE BROUGHT IT TO THE DEALER SEVERAL TIMES AND THEY KEEP TELLING ME THERE IS NOTHING WRONG THAT WHEN THEY PLUG IT IN EVERYTHING COMES BACK FINE. I HAVE HAD OTHER PEOPLE IN THE CAR AND IT HAS HAPPENED WITH WITNESSES SO I AM NOT IMAGINING IT. THIS IS A BRAND NEW VEHICLE AND STARTED HAPPENING A FEW DAYS AFTER I GOT IT. THE DATE I AM GIVING OF WHEN IT HAPPENED IS THE LATEST ONE - IT STARTED 8/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180861February 18, 2019
ELECTRONIC STABILITY CONTROL (ESC)
CONTINUE TO EXPERIENCE RADIO RESETTING (COMPLETELY SHUTTING DOWN AND RESETTING GIVING YOU THE GMC LOGO) AS YOU DRIVE DOWN THE ROAD, WITH PHONE CONNECTED WITH USB AND WITHOUT. CONTINUE TO EXPERIENCE USB NOT PRODUCING ENOUGH POWER TO MY PHONE TO RUN WAZE FROM THE USB PORT UNDER THE RADIO. PHONE CALLS WILL FADE IN AND OUT BETWEEN THE RADIO AND THE PHONE CALL...BEING CONNECTED VIA BLUETOOTH TO THE TRUCK. CONTINUE NOT BEING ABLE TO ANSWER THE CALLS VIA BLUETOOTH. TRUCK HAS BEEN INTO 2 DIFFERENT DEALERSHIPS....BOTH HAVE "RESET" THE SYSTEM...BUT IT CONTINUES TO DO THE SAME THINGS...OR SOMETHING NEW EVERY WEEK. PARTS HAVE BEEN ORDERED TO REPLACE USB PORT...STILL WAITING. BOUGHT THE CAR NEW....BEEN ONGOING...BEEN IN THE DEALERSHIPS 10-15 TIMES NOW. NO SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176213February 11, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE HAS BEEN MAKING A NOISE EVERY SINCE THE DAY OF PURCHASE. IT STARTED AS A VAGUE SOUND AND HAS SINCE GOTTEN WORSE. THE NOISE IS COMING FROM THE REAR EXHAUST. AT CERTAIN SPEEDS OF TRAVEL THE NOISE GETS WORSE. I HAVE DONE A VISIBILITY CHECK OF THE REAR EXHAUST PIPE AND NOTICED THE ASSEMBLED EXHAUST WHERE IT WAS WELDED IS LOOSE AND SHAKING. I'M NOT FOR SURE IF THIS IS WHERE THE NOISE IS COMING FROM BUT IT COULD USE SOME INVESTIGATION. I PURCHASED MY VEHICLE WITH NO MILEAGE ABOUT 5 MONTHS AGO FROM HENNESSY GMC IN MORROW GEORGIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172503January 28, 2019
ELECTRICAL SYSTEM
THE NAVIGATION/MEDIA CENTER WILL EITHER GO COMPLETELY BLACK OR COMPLETELY WHITE SCREEN EVEN WHEN BACKING UP YOU LOSE THE CAMERA AND CAN'T SHUT OFF THE RADIO. IF THE SCREEN GOES WHITE DURING EVENING DRIVING THE REFLECTION OF THE WINDSHIELD IS SO SEVERE I CAN'T DRIVE AND THE SYSTEM WILL NOT SHUT OFF WHEN THE POWER BUTTON IS DEPRESSED. I HAVE TAKEN IT TO DEALERSHIP, THEY REPLACED THE RADIO ONCE. IT IS DOING IT AGAIN LESS THAN A MONTH LATER. GMC SAID THEY KNOW ABOUT THIS ISSUE WITH THE VEHICLE BUT DO NOT KNOW WHY OR HAVE A FIX. IN THE MEAN TIME I AM TO DRIVE MY VEHICLE SINCE THEY DO NOT SEE THIS AS A SAFETY CONCERN. I HAVE ATTACHED A PHOTO FROM YESTERDAY I WAS IN THE PROCESS OF BACKING UP WHEN THE WHOLE SCREEN WENT BLACK. I WAS BACKING OUT OF MY DRIVEWAY ONTO A CITY STREET. WHEN WE GOT TO OUR DESTINATION AND SHUT THE CAR OFF THE RADIO STAYED ON EVEN ONCE WE EXITED THE VEHICLE AND SHUT AND LOCKED THE DOORS. I AM WORRIED ABOUT THE POTENTIAL OF A FIRE HAZARD AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169853January 14, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
MY VEHICLE IS STALLING AND STUTTERING WHILE TRYING TO ACCELERATE. IT ALSO DOES THE SAME WHEN DECELERATING. THE TRUCK WILL JERK AND STUTTER. ALSO MAKING NOISE LIKE A VACUUM CLEANER WHILE THIS IS GOING ON. I JUST PURCHASED THIS VEHICLE IN SEPTEMBER 2018 AND IT HAS BEEN GOING ON SINCE NOVEMBER 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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