GMC Terrain Complaints (2015)

299 consumer complaints on file.

#11324928May 18, 2020
VISIBILITY/WIPER
ON MAY 17TH, 2020 I WAS DRIVING DOWN THE HIGHWAY GOING 60+ MILES PER HOUR AND MY WINDSHIELD WIPERS WERE ON AS IT WAS RAINING OUTSIDE WHEN THEN JUST STOPPED WORKING. THE WIPER BLADES STAYED UP IN THE VERTICAL POSITION AND RAIN WAS BUILDING ON MY WINDSHIELD. LUCKILY I WAS ABLE TO PULL OVER AND DID NOT CRASH MY VEHICLE. I WAS ABLE TO EASILY PUSH THE BLADES DOWN HOWEVER COULD NOT DRIVE AGAIN UNTIL THE RAIN SUBSIDED AS THE WIPERS WOULD NOT TURN BACK ON. WHEN I RETURNED HOME I CHECKED THE FUSE FOR THE FRONT WIPER BLADES AND IT WAS IN TACT AND WAS NOT BLOWN. IN READING ABOUT WHAT THE ISSUE COULD BE WITH THE VEHICLE IT APPEARS THAT THIS IS A VERY COMMON OCCURRENCE IN THIS VEHICLE WITH IT BEING AN ISSUE WITH THE WINDSHIELD WIPER LINKAGE SYSTEM NEEDING TO BE REPLACED. THIS WAS VERY SCARY AND DANGEROUS, THANKFULLY IT WAS ONLY ME IN THE CAR BUT HAD I HAD AN ACCIDENT, IT COULD HAVE SERIOUSLY HURT OTHERS IN A CAR. I DO NOT UNDERSTAND HOW THIS HAS NOT BEEN A RECALL FOR THIS VEHICLE WHEN IT CLEARLY COULD KILL SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321639April 20, 2020
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 60-70 MPH IN THE RAIN, THE FRONT WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO ROYAL BUICK GMC (3010 COLUMBIANA RD A, BIRMINGHAM, AL 35216) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER LINKAGE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 66,070. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321487April 18, 2020
VISIBILITY/WIPER
WHILE RUNNING ERRANDS IN LIGHT RAIN FOR MY ELDERLY PARENTS (82 AND 86), THE WINDSHIELD WIPERS STOPPED WORKING. SINCE THEY HALTED IN A VERTICAL POSITION, ONE BLADE INTERFERED WITH DRIVER VISIBILITY. BEING A FEW MILES FROM THE FOLK'S HOME, THE VEHICLE WAS DRIVEN THERE. THIS WOULD HAVE BEEN HAZARDOUS IF THE RAIN WAS HEAVIER. THE FUSE AFFECTING THE FRONT WIPERS WAS NOT 'BLOWN' OR DAMAGED. EVEN WITH A NEW REPLACEMENT FUSE, THE MOTOR ACTIVATED BUT THE WIPER ARMS REMAINED STILL. SINCE I LIVE OVER 3 HOURS AWAY, I VERIFIED NO RAIN WAS PREDICTED FOR THE RETURN TRAVEL DAY DUE TO SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317106March 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED. THE CONTACT PULLED OVER TO THE SIDE OF ROADWAY. THE CONTACT OPENED THE HOOD TO INSPECT THE VEHICLE. THE CONTACT BECAME AWARE THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT ADDED THE NECESSARY AMOUNT OF OIL AND THE VEHICLE OPERATED AS INTENDED. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER DRIVING FOR APPROXIMATELY 1,000 MILES WITH THE OIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOMNIN CADILLAC LOCATED AT (1075 SE 6TH AVE #2, HOMESTEAD, FL 33034) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEVERAL UNSTATED PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316045March 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A LACK OF OIL IN THE ENGINE. THE CONTACT STATED THAT PRIOR TO THE FAILURE, 2 QUARTS OF OIL HAD BEEN ADDED TO THE ENGINE A DAY EARLIER. THE VEHICLE WAS REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312096February 28, 2020
ENGINE
I PURCHASED A 2015 GMC TERRAIN FROM DEALER ON12/18/2014. AT APPROXIMATELY 700 MILES, CAR WOULD NOT START. DID NOTHING, NO GRINDING, CLICKING JUST WOULD NOT START. HAD LIGHTS, RADIO, FAN ON HEATER. CALL THORNHILL AND CAR WAS TOWED THERE, THEY COULD NOT FIND THE ISSUE. APPROXIMATELY 2 WEEKS LATER, ANOTHER COLD SPELL AND CAR DID THE SAME. WAS TOWED TO THORNHILL AND WAS THERE FOR SEVERAL DAYS. WOULD NOT START FOR THEM EITHER, SAID THEY COULD NOT FIND THE PROBLEM. FAST FORWARD TO TODAY AND CAR IS STILL DOING THE SAME. WHEN TEMPERATURE GETS TO 10 OR BELOW, WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308913February 13, 2020
VISIBILITY/WIPER
FOR THE SECOND TIME THE WINDSHIELD WIPER LINKAGE HAS BROKEN LEAVING THE WINDSHIELD WIPERS INOPERABLE AND THE VEHICLE UNABLE TO DRIVE IN ANY SORT OF ADVERSE CONDITIONS. ALONG WITH MISSED WORK AND REPAIR PARTS IT HAS ALREADY COST ME NEARLY A THOUSAND DOLLARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307631February 7, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A SERIOUS PROBLEM WITH MY CAR THE DEALERSHIP TO ME MY COIL IGNITION HAS A CRACK IN IT AND THE IS A LOT CARBON BUILD UP. I JUST BOUGHT THE CAR IN APRIL OF 2019 & I WAS TOLD BY CAR-FAX THE CAR HAD A 165 POINT INPECTION DONE ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307177February 5, 2020
VISIBILITY/WIPER
WHILE DRIVING THE WINDSHIELD WIPERS STOP WORKING. THIS IS VERY DANGEROUS AT NIGHT DURING PERIODS OF INTENSE RAINFALL. THIS HAS HAPPENED ON TWO OCCASIONS. ONCE AT NIGHT DURING HEAVY RAINFALL WITH THE WIPERS AT A HIGH CONTINUOUS SETTING ON A TOWNSHIP ROAD WITH NO LINES. ON THE OTHER OCCASION I WAS DRIVING ON A DIVIDED HIGHWAY DURING DAYTIMEWITH LIGHT RAINFALL WITH THE WIPERS ON THE INTERMITTENT SETTING. THIS IS A DESIGN PROBLEM IN WHICH A PLASTIC GROMMET DEFORMS ALLOWING IT TO FALL FROM A STEEL BALL WHICH IS PART OF THE LINK WHICH CONNECTS THE WINDSHIELD WIPER MOTOR TO THE 'TRANSMISSION' THAT POWERS BOTH WIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299703January 16, 2020
ENGINE, UNKNOWN OR OTHER
THE MANIFOLD AND THE CATALYTIC CONVERTER IS CRACKED AND EMITTING HAZARDOUS CARBON MONOXIDE INSIDE THE CABIN OF THE CAR. FOR CLOSE TO 2 MONTHS MY HUSBAND HAS BEEN DRIVING THE CAR LIKE THIS AND WE HAVE TAKEN IT TO 2 MECHANICS AND FINALLY FOUND THE CRACKS. MY HUSBAND HAS BEEN GETTING SICK FROM THE CARBON MONOXIDE. IT IS A BLESSING HE IS STILL ALIVE. ACCORDING TO ONLINE GOOGLE SEARCHES THIS IS A WELL KNOWN ISSUE IN THIS VEHICLE. THE SMELL IS STRONG ESPECIALLY WHEN HE USES THE REMOTE STARTER AND WHEN THE CAR IS IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297852January 8, 2020
SERVICE BRAKES
STEERING TO THE LEFT, BUT NOT ALWAYS, THERE IS A SQUEALING NOISE. CONTINUES TO SQUEAL DRIVING STRAIGHT AND THEN STOPS. IT IS INTERMITTENT SO WHEN BROUGHT TO MY MECHANIC, HE COULDN'T RESOLVE. CHARGED ME NOTHING. DIDN'T DO IT FOR A DAY AND THEN I RECEIVED A NOTIFICATION FROM ONSTAR THAT THERE WAS AN ISSUE WITH MY ABS SYSTEM AND A SECOND NOTIFICATION THAT STABILITRAK SYSTEM HAD AN ISSUE. IT IS VERY LOUD AT TIMES. I ALSO HAVE A SQUEALING NOISE COMING FROM THE STEERING WHEEL AND THAT IS INTERMITTENT ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297856January 8, 2020
SERVICE BRAKES
SQUEALING SOUND, MOSTLY AFTER TAKING A LEFT TURN, AS IF IT WERE COMING FROM LEFT REAR TIRE AND ALSO A SOUND COMING FROM STEERING WHEEL. NOTIFIED BY ONSTAR I MAY HAVE AN ISSUE WITH BOTH ABS SYSTEM OR STABILITRAK SYSTEM. SOUND IS INTERMITTENT SO WHEN I BROUGHT TO MY MECHANIC IT DID NOT MAKE THE SOUND SO HE COULD NOT DIAGNOSE WHERE IT WAS COMING FROM- NO CHARGE. ONE DAY LATER IT STARTED AGAIN. IT SOUNDS SCARY AND I HOPE NOTHING HAPPENS IF IT IS THE BRAKE SYSTEM. THIS IS WHY I SENT THIS COMPLAINT IN. THIS IS SECOND OF TWO COMPLAINTS BECAUSE IN THE FIRST, I FORGOT TO MENTION WHERE THE NOISE SOUNDED LIKE IT WAS COMING FROM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297307January 6, 2020
SERVICE BRAKES, VISIBILITY/WIPER
ISSUE # 1-THE WIPER BLADES STOPPED WORKING DURING A RAIN STORM AND WERE STUCK MIDWAY ON THE WINDSHIELD RIGHT IN MY SITE LINE WHILE ON O LONG 9 HOUR TRIP. I CHECKED THE ENGINE COMPARTMENT AREA AFTER STOPPING THE VEHICLE IN A SAFE AREA. THE TURNED ON THE WIPER CONTROL INSIDE THE CAR AND COULD HEAR THE MOTOR BUT NO VIPER MOVEMENT OCCURRED. THE CONTROL UNIT FOR THE WIPERS SEEMED TO BE INACCESSIBLE AS THERE IS A LARGE SEALED HOUSING OVER THE AREA COVERING THE WIPER MOTOR SO I WAS UNABLE TO ACCESS OR TRY TO REPAIR MYSELF. I WAITED OUT THE STORM AND RESEARCHED TO FIND THAT THE 2013 MODEL TERRAIN HAD A RECALL FOR THIS EXACT ISSUE IN THE UNITED STATES AND THAT MY MODEL YEAR CAR OF 2015 HAS HAD THE SAME RECALL IN CANADA ONLY EVEN THOUGH THERE ARE SEVERAL HUNDRED REPORTED CASES IN THE US PER CONSUMER REPORTS. MY HOPE IS A RECALL FOR FULL REPAIR OF THE ISSUE WILL OCCUR IMMEDIATELY IN THE US AS THIS IS A MAJOR SAFETY ISSUE THAT COULD RESULT IN SERIOUS INJURY OR EVEN DEATH SHOULD THIS DEFECT NOT BE RECALLED FOR REPAIR. ISSUE #2- THE FRONT BRAKES ON MY 2015 TERRAIN WILL LIE HAVE TO REPLACED FOR THE 3RD TIME IN A 4 MONTH PERIOD. THE BREAKS SHAKE AND SHIMMY THE FRONT END OF THE VEHICLE WHEN THEY ARE APPLIED CAUSING INEFFECTIVE BREAKING. BOTH THE BREAK PADS AND ROTORS WERE REPLACED TWICE AND THE LEFT FROM WHEEL BEARING HAS ALSO BEEN REPLACED WITH THE 2ND WHEEL BEARING NEEDING REPLACEMENT IN THE VERY NEAR FUTURE. THESES REPAIRS ALONE HAVE COST ME $1300. THE AUTO SHOP DID COVER THE 2ND BRAKE AND ROTOR REPAIR AND WILL FIND OUT SHORTLY IF THEY WILL COVER THE 3RD REPAIR. THIS IS ANOTHER CRUCIAL SAFETY ISSUE FOR THIS CAR THAT IS A VITAL PART OF MY DAILY COMMUTE TO AND FROM WORK. MY HOPE IS YOU WILL TAKE BOTH THESE SAFETY ISSUE SERIOUS AND ISSUE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289558December 17, 2019
VISIBILITY/WIPER
WHILE DRIVING DOWN I-20W GOING 65 MPH, IN A THUNDERSTORM AND HEAVY RAIN, MY WINDSHIELD WIPERS JUST STOP. THEY WOULD NOT COME BACK ON, THEY WERE LITERALLY JUST FROZEN ACROSS MY WINDSHIELD. I HAD TO PULL OFF THE ROAD ON A VERY BUSY INTERSTATE DURING MORNING RUSH HOUR AND AVOID CARS WHICH I COULD BARELY SEE. THIS WAS EXTREMELY TERRIFYING AND MADE ME SO VERY ANXIOUS. I ALMOST WRECKED TWICE SIMPLY BECAUSE I COULD NOT SEE. THIS IS SO DANGEROUS!!!!!!! AND I SEE THAT THERE ARE MANY OTHERS WHO HAVE EXPERIENCED THE SAME THING. THERE IS A RECALL IN CANADA FOR THE 2015 GMC TERRAIN FOR THIS EXACT PROBLEM, BUT NOT IN THE USA ..... W H Y ????? GMC MUST DO SOMETHING NOW BEFORE PEOPLE ARE INJURED OR KILLED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289738December 17, 2019
STRUCTURE:BODY, ENGINE, VEHICLE SPEED CONTROL
WHILE PULLING INTO A PARKING SPOT VERY SLOW THE VEHICLE ACCELERATED AND DAMAGED CAR IN FRONT THERE ARE TRACTION MARKS SHOWING THE SUDDEN ACCELERATION. THE CAR WOULD NOT STOP UNTIL THE IGNITION WAS TURNED OFF. BECAUSE THE CARS IN FRONT WERE HIT I PLACED THE CAR IN PARK AFTER THE IGNITION WAS TURNED OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11288367December 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE THE CONTACT WAS CHECKING THE VEHICLE'S OIL LEVEL IN HIS DRIVEWAY, THE OIL PRESSURE SHOT UP FROM THE ENGINE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO LYNCH GM SUPERSTORE (2300 BROWNS LAKE DR, BURLINGTON, WI 53105, (262) 763-7500) IN MAY OF 2019 WHERE IT WAS DIAGNOSED THAT THE ENGINE GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE WAS CURRENTLY RECURRING. THE DEALER WAS NOT CONTACTED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288140December 10, 2019
VISIBILITY/WIPER
MY HUSBAND WAS DRIVING HOME ON THE FREEWAY AT APPROXIMATELY 55 MPH FROM DOWNTOWN HOUSTON IN POURING RAIN. AT THE 610/225 JUNCTION THE FRONT WIPERS STOPPED WORKING. HE CHECKED THE FUSE AND THEN CHECKED THE WIPER MOTOR, WHICH HE COULD HEAR WORKING. UPON RESEARCHING HE FOUND THAT THERE IS A KNOWN ISSUE WITH THE PLASTIC BUSHINGS BREAKING ON THE WINDSHIELD WIPER TRANSMISSION. UNFORTUNATELY YOU CAN'T REPLACE JUST THE BUSHINGS, THE WHOLE ASSEMBLY HAS TO BE REPLACED.THE PART IS $86.00 + TAX IF YOU ARE ABLE TO DO IT YOURSELF, OTHERWISE IT WILL BE OVER $300.00 AT THE DEALER.WE FEEL VERY BLESSED THAT IT WAS MY HUSBAND DRIVING AND NOT OUR DAUGHTER AS THIS WOULD PROBABLY BE A VERY DIFFERENT POST. I AM CURIOUS AS TO HOW MANY OF THE VEHICLE WRECKS IN BAD WEATHER INVOLVING GM VEHICLES WHERE SOMEONE WAS KILLED OR SERIOUSLY INJURED MAY HAVE BEEN BECAUSE THE WIPERS SUDDENLY STOPPED WORKING. GM US NEEDS TO GET ON THE BALL AND FOLLOW CANADA'S LEAD IN ISSUING A RECALL BEFORE SOMEONE GETS HURT OR WORSE KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287447December 6, 2019
STRUCTURE:BODY
THERE IS WATER LEAKING (POSSIBLY FROM THE AIR CONDITIONER) ONTO THE FLOORBOARD OF THE FRONT PASSENGER SIDE. THIS HAS CAUSED MOLD TO FORM AND GROW IN THE CARPETING. IT IS CONSTANT AND IS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283185December 1, 2019
ELECTRICAL SYSTEM
MY SCREEN WENT TOTALLY BLACK, I HAVE NO RADIO NO BACK UP CAMERAS. TOOK IT TO DEALER AND THEY THOUGHT IT WAS SCREEN. THE REPLACED THE SCREEN AND THE RADIO STILL WANT COME ON NOR THE BACK UP CAMERA. THE DEALERSHIP SAID IT IS THE RADIO AND THEY ARE GOING TO CHARGE ME $2000.00 TO FIX IT. MY CAR IS A 2015 GMC TERRAIN DENALI WITH 43,000 MILES ON IT. IT HAS TO BE A FACTORY DEFECT FOR IT TO HAPPEN. MY CAR HAS NEVER HAD TO HAVE ANYTHING DONE TO IT EXCEPT OIL CHANGES. PLEASE HELP ME I CAN'T AFFORD THIS KIND OF MONEY. WHEN I STARTED IT ONE MORNING THAT'S WHEN THE SCREEN WAS BLACK WITH NO RADIO OR BACK UP CAMERAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280807November 18, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE BEGAN TO SPUTTER AND STALLED AS I DECELERATED AND APPROACHED AN INTERSECTION WITHOUT ANY WARNING. I STOPPED AND RESTARTED THE CAR AND THE ENGINE LIGHT CAME ON. I WAS WITHIN A MILE OF DEALERSHIP, CALLED THEM AND TOOK IT IN. THEY ESTIMATE $1,200 FOR REPAIR. I SEARCHED KNOWN ISSUES WITH THIS MAKE AND MODEL AND I AM NOT ALONE WITH THIS PROBLEM. I AM CONCERNED THAT THIS MAY HAPPEN AGAIN WHICH COULD BE VERY DANGEROUS. I DO NOT SEE ANY RECALLS BUT THERE ARE NUMEROUS ISSUES STATING THIS SAME ISSUE ON A SIMPLE SEARCH OF NONE ISSUES FOR THIS SUV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Terrain