GMC Envoy Complaints (2002)

567 consumer complaints on file.

#759042March 7, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
THE MEMORY MIRROR FEATURE ON THE VEHICLE WORKED FOR A WHILE, THEN FAILED. EVERY TIME I GET IN THE CAR THE MIRRORS WOULD SET THEMSELVES INCORRECTLY AT ANGLES THAT RENDER THEM USELESS. I HAVE BEEN TO THE DEALERSHIP 3 TIMES, AND THEY HAVE BEEN GREAT TO WORK WITH. THEY HAVE TRIED EVERYTHING GM SUGGESTS BUT THE PROBLEM STILL KEEPS COMING BACK. WHILE THIS ISSUE MAY AT FIRST SEEM MINOR, IT REALLY IS A SERIOUS SAFETY ISSUE AS IT REQUIRES THE OUTSIDE MIRRIRS TO HAVE TO BE RESET BEFORE EVERY DRIVE. HAVING YOUR MIRRORS IN PROPER SETTING IS CRITICAL TO THE SAFE OPERATION OF A VEHICLE. GM DOES NOT SEEM TO TAKE THE PROBLEM SERIOUSLY ENOUGH TO FIND A PERMANENT FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9006232March 5, 2002
STRUCTURE
WHILE DRIVING AT 30MPH HEADWIND AND TOPPING OUT A LARGE HILL, FRONT END LIFTS AND SWERVES DUE TO A LARGE AIR POCKET FORMED BY THE FRONT OF THE HOOD, THE TOP OF THE RADIATOR AND GRILL 'FINS' OR 'BARS', THE POCKET IS FIVE INCHES DEEP, 4 INCHES HIGH AND 4 FEET WIDE. DRIVER FILLED THE POCKET WITH NYLON FOAM CUT TO FIT AND GLUED INTO PLACE. THE POCKET CAUSED THE VEHICLE TO LOSE TRACTION FOR THE FRONT (STEERING) WHEELS AND PUSHED THE FRONT END BY WIND GUSTS TO AN EXCESSIVE AND DANGEROUS AMOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004760February 28, 2002
SEAT BELTS:FRONT:ANCHORAGE
PASSENGERS SIDE FRONT AND REAR RESTRAINTS LOCK INADVERTENTLY, DEALER HAS REPAIRED RESTRAINTS TWICE. MANUFACTURER HAS BEEN NOTIFIED.*AK THE DEALER ADDED 6 INCH EXTENSIONS TO THE FRONT AND REAR BELTS, SINCE THEN THE FRONT BELT HAS LOCKED UP TWICE FOR NO REASON. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758520February 23, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY VEHICLE ROLLED BACKWARDS DOWN A HILL AND CRASHED INTO A WATERFOUNTAIN AND A TREE IN MY FRONT YARD. BACKING OUT OF MY GARAGE I STOPPED QUICKLY AFTER JUST EXITING MY GARAGE ON A SLOPE OF ABOUT 6% GRADE. I HAD SPILLED COFFEE, I PUT THE VEHICLE INTO PARK AND STEPPED OUT WHEN THE CAR ABRUPTLY ROLLED BACKWARD. BOTH OF MY CHILDREN WERE STRAPPED IN THEIR SEATS AND I TRIED TO LEAP BACK ACROSS THE DRIVERS SEAT WITH MY LEGS HANGING OUT THE DOOR. WE TRAVELED 50 FEET BEFORE HITTING THE WATERFOUNTAIN AND TREE. THE RUSHING WATER FROM THE FOUNTAIN SOUNDED LIKE FULE READY TO EXPLODE. I WAS TAKEN TO THE HOSPITAL WITH AN INJURY TO MY RIGHT LEG. I INFORMED GMC THE FOLLOWING DAY, FEB 1ST. ON FEB 7TH I RECEIVED A RESPONSE TO MY COMPLAINT FROM ROGER LEWIS, CUSTOMER RELATIONSHIP MANAGERT INFORMING ME THAT "HIS INVESTIGATION" REVEALED NO EVIDENCE OF A PRODUCT DEFECT. I BECAME AWARE THAT MY VEHICLE HAD BEEN RECALLED FOR THIS VERY PROBLEM AND THAT ANOTHER RECALL, NOT INCLUDING MY VEHICLE VIN, BUT THOSE MADE TWO MONTHS LATER HAVE BEEN RECALLED FOR A SIMILAR PROBLEM. I CALLED GMC INFORMING THEM AND THEY WERE UNWILLING TO EXAMINE THE CASE FURTHER. I AM CONCERNED THAT GMC IS IGNORING A LIKELY UNFIXED TRANSMISSION PROBLEM WHICH IS POTENTIALLY DANGEROUS. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#564451February 21, 2002
AIR BAGS
WHILE DRIVING IN INCLEMENT WEATHER THE DRIVERS VEHICLE HIT A PATCH OF BLACK ICE SENDING THE VEHICLE OFF THE ROAD HITTING A STONE RETAINING WALL HEAD ON, NEITHER PASSENGER NOR DRIVERS SIDE AIR BAGS DEPLOYED. NLM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#8004207February 19, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DAMPERS LOCATED INSIDE HEATER CONTROL SYSTEM ARE VERY ANNOYING. DRIVER CAN CONSTANTLY HEAR SHUTTER OPENING AND CLOSING AS VEHICLE ACCELERATES. *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757914February 7, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REARVIEW MIRRORS/DEVICES, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
MIRRORS 'WANDER' EVERY TIME VEHICLE IS UNLOCKED, FAIL TO RETURN TO SETTINGS CREATING AN UNREASONABLE DANGER TO THE OCCUPANTS OF THIS VEHICLE AS WELL AS OTHER VEHICLES WHEN CHANGING LANES OR MERGING INTO TRAFFIC DUE TO LACK OF VISABILITY OF THE AREA BEHIND THE VEHICLE. TRANSMISSION FAILED ON A SLIGHT INCLINE WITH PARKING BRAKE ENGAGED AND TRANSFER CASE LOCKED AND IN 4WD AND TRANSMISSION IN PARK - VEHICLE BEGAN ROLLING BACKWARDS DOWN THE SLIGHT GRADE. THERE WAS A RECALL FOR THIS PROBLEM - CAMPAIGN WAS COMPLETED AT DEALER, BUT FIX IS UNKNOWN TO THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003366January 31, 2002
STEERING: STEERING WHEEL/HANDLE BAR
WHILE CONSUMER'S WIFE WAS DRIVING STEERING ROD CAME OFF FROM STEERING WHEEL,CAUSING WHEEL TO NOT STEER. WHEEL WAS JUST FLOPPING AROUND. ALSO, CONSUMER HAD A BRAND NEW MOTOR PUT INTO VEHICLE, AND WAS TOLD THAT WHILE REPAIR WAS DONE STEERING WAS NOT TOUCHED AT ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757526January 30, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
AUTOMATIC MIRRORS WILL NOT MAINTAIN POSITION/MOVE ON THEIR OWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756938January 16, 2002
SEATS:FRONT ASSEMBLY:RECLINER
APPEARS THAT VEHICLE MANUFACTURER HAS OPTED TO NOT INSTALL ALL REAR SEAT BOTTOM LATCHES ON THE REAR PASSENGER SEATING. THIS IS BEING REPORTED BY SEVERAL VEHICLE OWNERS OF THE 2002 CHEVY TRAILBLAZER/GMC ENVOY LINE. IN THE EVENT OF A COLLISION, HAVING ONLY ONE LATCH ON THE LARGER SPLIT SEAT MAY CAUSE THE THE SEAT TO BE JARRED LOOSE WHICH IN TURN COULD POTENTIALLY RESULT IN PASSENGER INJURY. I WOULD LIKE TO KNOW HOW MANY OTHER OWNERS HAVE REPORTED THIS, AND IF THERE'S PLANS BY GM TO CORRECT THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756568January 8, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WE PURCHASED A $33,000 NEW VEHICLE IN OCTOBER. WE IMMEDIATELY NOTICED THE PASSENGER FRONT SEAT SEATBELT LOCKS THEN STARTS TO TIGHTENING AND NEVER UNLOCKS. I BROUGHT THE ISSUE TO THE SERVICE DEPARTMENT, THE NEW CAR SALES MANAGER, AND GMCS ATTENTION. DEAN CLOUD IN BENTLEYS SERVICE DEPARTMENT TOLD ME THAT THE SEATBELT IS DESIGNED TO LOCK SO A CHILDS SAFETY SEAT CAN BE PUT IN THE FRONT SEAT. I SHOWED HIM THAT THE VISORS IN THE CAR AND THE USERS MANUAL SAY NEVER PUT A CAR SEAT IN THE FRONT WITH THE AIR BAGS. HE SAID THAT THE PASSENGER MUST UNHOOK THE SEAT BELT EVERY FEW MINUTES THEN RECONNECT IT. I FIND THIS UNACCEPTABLE. THE DEALERSHIP IS PUTTING THE PASSENGERS IN THE VEHICLE IN AN UNSAFE AND ILLEGAL SITUATION BY TELLING THEM THE ONLY SOLUTION IS TO DISCONNECT THE SEATBELT WHILE THE VEHICLE IS IN MOTION. THE SEATBELT IN ITS CURRENT CONDITION IS CHOKING THE PASSENGERS, WHICH IS ALSO UNSAFE. THE SEATBELT NEEDS TO BE REPAIRED OR REPLACED. THE DIFFERENTIAL UNIT HAD TO BE REPLACED. THE BEARINGS DID NOT HAVE ENOUGH TOURQE (THAT IS WHT THE DEALER TOLD ME).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001192December 28, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED IN STOP AND GO TRAFFIC. VEHICLE AT DEALERSHIP AT THIS TIME.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755966December 23, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES
MIRRORS WILL NOT HOLD PROGRAMED SETTINGS. WHEN STARTING THE VEHICLE, THEY HAVE TO BE RESET, WHEN CHANGING FROM ONE DIRECTION TO ANOTHER, THEY NEED TO BE RESET. MULTIPLE "SAVE" OF THE SETTINGS MAKES NOT DIFFERENCE. DRIVERS SEAT WILL NOT MOVE INTO THE EASY EXIT POSITION WHICH IS ALSO A PROGRAM FEATURE THAT IS NOT SAVED. MIRRORS GO SO FAR OUT OF DIRECTION THAT YOU EITHER LOOK AT THE PAVEMENT, THE SKY OR THREE LANES TO THE RIGHT OR LEFT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001028December 21, 2001
ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM, SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM
VEHICLE HAS STALLED TWICE AT 65 MPH. VEHICLE TAKEN TO DEALER 6 TIMES. DEALER REPLACED COMPUTER. *AK CONSUMER STATES VEHICLE IS EXPERIENCING ELECTRICAL PROBLEMS. AIR LEVEL SYSTEM DEFLATES EACH NIGHT, PART IS ON BACK ORDER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755863December 20, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, SEATS:FRONT ASSEMBLY:RECLINER
TRANSMISSION DOES NOT SEEM TO DOWNSHIFT; LOUD FAN NOISE WITH LOSS OF POWER; HARD SHIFT INTO GEAR FROM START; MISSING REAR SEAT LATCH TO HOLD DOWN SEAT AND EASILY WOBBLES WHEN SHAKEN; HOOK FOR LATCH IS PRESENT BUT NO LATCH PRESENT SEEMS TO BE DESIGN FLAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755810December 19, 2001
SEATS
THE DRIVERS SIDE REAR SEAT BOTTOM CUSHION HAS 2 LATCH HOOKS PROTRUDING FROM THE FLOOR AND OPENINGS FOR 2 LATCHES BUT ONLY 1 LATCH IS INSTALLED. TOLD BY DEALER THAT ALL ENVOYS ARE THAT WAY. SEAT WOBBLES AND TIDER-TODDERS WHEN 1 PASSENGER SITS IN THE MIDDLE POSITION AND ANOTHER IN THE DRIVER'S REAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755782December 18, 2001
SUSPENSION:REAR:SHOCK ABSORBER
SUSPENSION COMPRESSOR FAILURE ALLOWS REAR-END TO BOTTOM OUT CREATING POTENTIAL LOSS OF CONTROL. WITH THE COMPRESSOR GONE, THERE IS NO SHOCK ABSORPTION AT THE REAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000753December 14, 2001
SEATS:FRONT ASSEMBLY:RECLINER
THERE ARE TWO LATCHES AT BOTTOM OF DRIVER'S SEAT FOR SECURITY. THERE IS A HOOK FOR TWO LATCHES, BUT THERE IS ONE THERE . DEALERSHIP IIS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000646December 12, 2001
VISIBILITY:REARVIEW MIRRORS/DEVICES
MIRRORS ARE SELF ADJUSTING, AND WITHOUT PRIOR WARNING MIRRORS CAN ADJUST ANYWAY POSSIBLE. DEALERSHIP IS AWARE OF PROBLEM, BUT AT THIS TIME THERE IS NO SOLUTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755536December 11, 2001
EXTERIOR LIGHTING:FOG LIGHTS
THE FOG LIGHTS NEED TO BE TURNED AT NIGHT TO HAVE TRAFFIC COMING FROM THE SIDES SEE YOU AND FOR YOU TO SEE WHAT IS IN THE PATH OF YOUR CAR.THE DALER SAYS THAY ARE OK BUT AGRES HE USES HIS FOG LIGHTS ON HIS GM CAR ALSO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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