GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10149304February 2, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
THE CABLE CONNECTING THE SHIFT LEVER TO THE TRANSMISSION PULLED LOSE AND LOCKED THE TRANSMISSION IN THE PRE-FAILURE STATE. IF THIS HAPPENS WHEN SOMEONE IS SHIFTING INTO PARK, THEY MAY NOT REALIZE THAT THE TRANSMISSION DID NOT GO INTO PARK AND THE VEHICLE COULD ROLL CAUSING AN ACCIDENT. THE PLASTIC CONNECTOR ON THE SHIFT CABLE IS LOCATED VERY CLOSE TO THE EXHAUST PIPE AND APPEARS TO LOSE HIGH TEMP OVER TIME. (THE EARS PULLED THROUGH). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148412January 23, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOOR LATCHES SEIZE AND DO NOT LATCH THE DOOR CLOSED. INTERMITTENT PROBLEMS WITH ALL THE DOOR LATCHES IN THIS VEHICLE OCCURS FROM TIME TO TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148295January 22, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2002 GMC ENVOY -DRIVER WAS SITTING AT TRAFFIC SIGNAL WITH LEFT TURN SIGNAL ON . WHEN LIGHT TURNED GREEN DRIVER PROCEEDED THROUGH INTERSECTION TO MAKE TURN WHEN ACCELERATOR THROTTLE. DRIVER COULD NOT STOP OR CONTROL VEHICLE CAUSING IT TO HIT CONCRETE BRIDGE PILLAR HEAD ON. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10147888January 17, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
DT*: THE CONTACT STATED THE ELECTRONIC MIRRORS RE-ADJUST WITHOUT WARNING. THE MIRRORS SHOULD MAINTAIN THE LAST SETTING, BUT REQUIRE RE-ADJUSTMENT EVERY TIME THE VEHICLE IS DRIVEN. OCCASIONALLY THE MIRRORS RE-ADJUST WHILE DRIVING MAKING IT DIFFICULT TO CHANGE LANES. THE VEHICLE WAS TAKEN TO A SERVICE DEALER TWICE FOR REPAIRS. THE DEALER REPLACED THE MIRRORS AND MADE ADJUSTMENTS TO THE ELECTRICAL UNIT. THE PROBLEM WAS ONLY ALLEVIATED TEMPORARILY BY THE REPAIRS AND THE MIRRORS BEGAN MALFUNCTIONING AGAIN A YEAR AGO. *NM... THE MIRRORS WILL SELF ADJUST THE SETTINGS. WHILE DRIVING THE CONTACT LOOKED IN THE MIRRORS TO CHANGE LANES AND THEY WERE OUT OF ADJUSTMENT. HAD TO CONSTANTLY ADJUST THE MIRRORS PRIOR TO CHANGING LANES. ALSO, WHEN SHUTTING THE VEHICLE OFF, AND RESTARTED IT, HAD TO ADJUST THE MIRRORS. THE MIRRORS WILL NOT HOLD THE SET ADJUSTMENT. IN ADDITION, THE TAILGATE COULD ONLY BE OPENED WITH THE REMOTE, THERE WAS NO OTHER WAY TO OPEN THE TAILGATE. IN A SITUATION WHERE THE CONTACT'S ONLY EXIT FROM THE VEHICLE WAS FROM THE INSIDE, COULD NOT OPEN MANUALLY FROM THE INSIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147605January 12, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
IN MY 2002 GMC ENVOY, I HAVE HAD TO REPLACE MY ENGINE FAN CLUTCH 3 TIMES. AFTER RESEARCH ON DIFFERENT FORUMS, THERE SEEMS TO A PROBLEM WITH THIS PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147607January 12, 2006
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
BOTH SIDE REAR VIEW PROGRAMMABLE MIRRORS WILL STAY IN THE PROPER POSITION. THEY WILL CHANGE POSITION AT ALL TIMES. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10145687December 20, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
DT: THE CONTACT STATED WHILE DRIVING THE ENGINE CHECK LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A CERTIFIED SERVICE DEALER FOR DIAGNOSTIC TESTING. UPON INSPECTION THE MECHANIC DISCOVERED A CRACK IN THE FUEL TANK IN THE FILLER PIPE. REPAIRS WERE MADE TO THE VEHICLE AT THE CONTACT'S EXPENSE. THIS REPAIR REMEDIED THE PROBLEM.*AK UPDATED 1/11/2005. THE FUEL TANK WAS REPLACED TO CORRECT THE PROBLEM. THE CONSUMER REQUESTED A REFUND FROM THE MANUFACTURER BECAUSE HE FEELS THAT THE FILLER NECK SHOULD NOT HAVE BROKEN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145488December 16, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
DT: THE CONTACT STATED THE WINDSHIELD WIPERS FAILED TO TURN OFF. THE PROBLEM FIRST BEGAN INTERMITTENTLY, BUT HAS GRADUALLY GOT WORSE. THERE WAS A RECALL, AND THE REPAIRS WERE MADE. HOWEVER, THE PROBLEM RECURRED. THE DEALERSHIP WAS CONTACTED. SINCE RECALL REPAIRS ALREADY BEEN PERFORMED THE DEALER STATED ALL OTHER REPLACEMENTS WOULD BE AT THE CONTACT'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144464December 5, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WHILE DRIVING MY VEHICLE AND THE 4 WHEEL DRIVE SWITCH IS IN THE OFF POSITION, MY VEHICLE WILL ENGAGE INTO 4 HIGH AND THE 4 LOW LIGHT FLASHES LIKE IT'S TRYING TO GO INTO 4 LOW. IT WILL KEEP SWITCHING BACK & FORTH FROM 4HI TO A4WD AND THEN GO OFF. THIS HAS HAPPENED A COUPLE TIMES NOW. ANOTHER TIME I WAS TURNING INTO A PARKING SPACE AND THEN MY STEERING WHEEL BECAME VERY HARD TO TURN, MY CAR WAS IN 4HI WITH THE 4 LOW LIGHT FLASHING BUT THE SWITCH WAS OFF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144487December 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WE OWN A 2002 GMC ENVOY SLE, WHICH WAS PURCHASED NEW DECEMBER 2001 BY US. IN SEPTEMBER 2004 AT APPROXIMATELY 65,000 MILES THE TRANSMISSION WENT OUT. MY WIFE WAS DRIVING THE VEHICLE AT THE TIME. THE ENVOY HAS A AUTOMATIC TRANSMISSION AND 2ND GEAR AND REVERSE WENT OUT. MY WIFE WAS ABLE TO PULL OVER AND WE TOOK IT TO THE GM DEALERSHIP WHERE WE PURCHASED IT. THEY WOULD ONLY PAY 50% FOR THE REPAIR TO THE TRANSMISSION AND WE HAD TO PAY THE OTHER 50%. LESS THAN 25,000 THE TRANSMISSION HAS WENT OUT AGAIN, HAVING THE EXACT SAME PROBLEM 2ND GEAR AND REVERSE WENT OUT. AGAIN, MY WIFE WAS ON HER WAY TO WORK AND WAS ABLE TO CONTROL THE VEHICLE AND SAFELY GET IT STOPPED. WE TOOK THE VEHICLE BACK TO THE GM DEALERSHIP AND THEY ARE NOW WILLING TO REPLACE THE TRANSMISSION, HOWEVER WE HAVE TO PAY 50% OF THAT AMOUNT. MY QUESTION IS WHY WAS IT NOT REPLACED THE FIRST TIME? I PAID APPROXIMATELY $576.00 FOR THE FIRST REPAIR AND NOW THEY WANT ME TO PAY ANOTHER $1500.00, WHICH IS OVER $2,000.00. WHY IS ANOTHER REPAIR NOW NOT GOOD ENOUGH TO FIX THE PROBLEM? WHY SHOULD WE HAVE TO PAY FOR A DEFECTIVE TRANSMISSION? I HAVE BEEN DOING SOME RESEARCH ON THE INTERNET AND HAVE FOUND AT LEAST 119 COMPLAINTS FOR THE EXACT SAME PROBLEM AS WE ARE HAVING, WITH GM SETTLING WITH OTHERS ON A 50/50 BASIS. I AM JUST THANKFUL THAT BOTH TIMES MY WIFE WAS UNINJURED AND I BELIEVE STRONGLY THAT SOMEONE REALLY NEEDS TO INVESTIGATE THIS PROBLEM. ANY ASSISTANCE YOU MIGHT BE WILLING TO PROVIDE US WOULD BE MOST APPRECIATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144219December 2, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: THE CONTACT STATES THE ABS BRAKES ARE NOT ACTIVATING PROPERLY. THE BRAKES WILL NOT HOLD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP MULTIPLE TIMES. THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143040November 17, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WAS DRIVING AT 65 MPH ON HIGHWAY. DEPRESSED ACCELERATOR AND VEHICLE DID NOT ACCELERATE. WENT TO PULL OVER AND NOTICED THERE WAS NO POWER STEERING OR POWER BRAKES. MOTOR HAD STALLED. THE VEHICLE BEHIND ME NEARLY COLLIDED WITH ME AS I COULD NOT MAINTAIN SPEED AND I HAD TO SWERVE AMONGST TRAFFIC TO GET TO BREAK DOWN LANE. TRIED TO RE-START IN BREAKDOWN LANE AND INCIDENT REPEATED WITHIN 100 YDS. VEHICLE WAS TOWED TO GMC DEALER FOR SERVICE. DEALER HAD VEHICLE FAIL AT LEAST 3 TIMES ON ROADWAY UNDER SAME CONDITIONS OVER A PERIOD OF 4 DAYS. DEALER DIAGNOSED FAILURE OF FUEL PUMP MODULE (PUMP, SENSOR, FILTER). PARTS ARE BEING REPLACED TODAY. AFTER AN INTERNET SEARCH, I LEARNED THIS IS A "COMMON ISSUE" WITH THIS MODEL VEHICLE. SHOULD BE A RECALL OR PREVENTIVE MAINTENANCE BULLETIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142588November 14, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: THE CONTACT STATED THE BRAKE PAD WEAR INDICATOR DID NOT MAKE ANY NOISE BEFORE THE BRAKE PADS WENT TO THE METAL. THE VEHICLE WAS NOT TAKEN TO THE DEALERSHIP FOR REPAIRS. AS A RESULT, GM TOLD HIM THEY COULD NOT ASSIST, AND ADVISED HIM TO TAKE THE VEHICLE TO THE LOCAL DEALERSHIP FOR BRAKE PADS INSPECTION. THERE HAVE BEEN NO CORRECTIONS TO THE VEHICLE AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141806November 4, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE A 2002 GMC ENVOY SLE VIN # [XXX] PURCHASED AND SERVICED BY MALOUF IN NORTH BRUNSWICK, NJ. I HAVE COMPLAINED ON TWO OCCASIONS THAT THE 4 WHEEL DRIVE LIGHT SWITCH JUMPS FROM 2-HIGH TO 4-WD AND CONTINUES TO BLINK. WHILE THIS IS HAPPENING THERE IS A FAINT SCRAPING SOUND FROM UNDER THE VEHICLE AND THAN THE VEHICLE SLOWS DOWN TO A GRADUAL COMPLETE STOP. IT FEELS LIKE THE BRAKES ARE BEING APPLIED. THERE ALSO A FAINT ODOR OF BURNING BRAKES. THIS 1ST HAPPENED AROUND AUGUST 1 2005 AND THAN AGAIN IN OCT 2005 TWO TIMES THE 1ST TIME THE DEALERSHIP RE- PROGRAMMED THE COMPUTER AND UP DATED IT, ITS WAS OK FOR A LITTLE WHILE. THAN IT HAPPENED AGAIN IN OCT. THEY TOLD ME THERE WAS NOTHING THEY COULD SEE AND THAT EVERYTHING WAS WORKING THE WAY IT SHOULD BE. THERE IS SOMETHING VERY WRONG WITH THIS VEHICLE AND IM AFRAID THIS IS GOING TO HAPPEN AT HIGHER SPEEDS. PLEASE GET BACK TO ME AS SOON AS POSSIBLE. *JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140814October 26, 2005
STEERING
I FILED A COMPLAINT ON OCTOBER 19.NR: 10140380. I REPORTED 2 ROLLOVER CASES WITH 2 SIMILAR CARS WITHIN 3 MONTH IN MY FAMILY. I FOUND OUT NOW THAT BOTH CARS HAD STEERING RECALLS WHICH WE HAVE NOT BEEN AWARE OF. DOES THAT MEAN ANYTHING TO ANYBODY OR DOES THE SEVERE INJURIES OF MY WIFE AND DAUGHTER MEAN NOTHING SINCE THEY ARE NOT DEAD? I CALLED YOUR AGENCY AND WAS TOLD THAT I HAVE TO WAIT. OK .I HAVE THE CAR IN MY HOME AND WAIT. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10140713October 25, 2005
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING ON MECHANICSVILLE ROAD AT 45 MPH AS IS THE SPEED LIMIT THERE. THE CAR LURCHED TO A STOPPED. THE EMERGENCY MESSAGE READ, "MAJOR BRAKE FAILURE, GO IMMEDIATELY TO THE DEALER. THE SERVICE MANAGER SAID HE HAD ONE SUCH INCIDENT WITH A GENTLEMAN EARLIER, AND IT WAS A BREAK IN THE GASKET LEAKING OIL ONTO THE BRAKE SENSOR SOAKING IT WITH OIL THAT LEAD TO THIS FAILURE. IT TURNS OUT THAT IS WHAT EXACTLY LEAD TO MY BRAKE FAILURE. THE GASKET BROKE AND LEAKED OIL ONTO THE BREAK SENSOR CAUSING THE BREAKS TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140746October 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 GMC ENVOY SEEMED TO BE RUNNING FINE. ONE DAY ON THE WAY HOME, I HEARD A LOUD BANG AND MY RPM'S SEEMED TO GO UP. IT ALMOST MADE ME SWERVE INTO ONCOMING TRAFFIC DUE TO THE DISTRACTION. WHEN I GOT TO WHERE I WAS GOING, I FOUND OUT THAT I HAD NO REVERSE, AND IT SHIFTED EXTREMELY HARD BETWEEN 1ST AND 2ND GEAR. DEALER TOLD ME THEY NEVER HEARD OF IT, BUT IT NEEDED A SUN GEAR, APPROXIMATELY $2,000 TO FIX. I OPTED FOR THE NEW TRANNY FOR $3,200. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140749October 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
IN 10 DAYS, HAD THE TRANSMISSION GO OUT ($3200), EXHAUST MANIFOLD GASKETS START LEAKING ($400), 4WD SWITCH ($250), AUTOMATIC TRANSMISSION PARK LOCK IN STEERING COLUMN ($250) AND NOW I HAVE A 4WD SERVICE LIGHT ON. THE DEALER HAS BEEN TOTALLY UNHELPFUL. ALTHOUGH I AM AN ENGINEER AT A TIER 1 U.S. AUTO SUPPLIER, I WILL BE LOOKING OVERSEAS FOR MY NEXT CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140380October 20, 2005
STEERING
2002 CHEVROLET TRAIL BLAZER ON JULY 18 AT ABOUT 9:00 AM MY DAUGHTER ENTERED ROUTE 3 GOING EAST COMING FROM ROUTE 601. ABOUT 3 MILES DOWN THE ROAD AT A SPEED OF ABOUT 45 MPH SHE BELIEVED THAT A ANIMAL WAS RUNNING ACROSS THE STREET WERE SHE TRIED TO AVOID A HIT. SHE THEN REPORTED THAT THE CAR BECAME UNSTABLE AND WAS NOT CONTROLLABLE AT ALL. SHE ALSO REPORTED THAT THE CAR WOULD NOT BRAKE AND SHE COULD DO NOTHING SHE SAID THE CAR DROVE LIKE ON "ICE". THE CAR ROLLED OVER AND LANDED IN THE RIGHT SIDE OF THE ROAD IN A DITCH. WE THOUGHT OK AN ACCIDENT. INSURANCE TOOK CARE OF IT. YESTERDAY OCTOBER 19 AT THE NEARLY SAME PLACE. 2 MILES DOWN ON ROUTE 3 GOING EAST WITH AN 2002 GMC ENVOY MY WIFE WAS DRIVING BEHIND A SLOW MOVING CAR AND SHE WANTED TO PASS WHEN SHE SAW A CAR IN THE LEFT LANE COMING FAST AND SHE DECIDED TO STAY IN HER LANE. BY DOING SO THE CAR BECAME UNSTABLE SHE COULDN'T STEER OR BRAKE AND AS SHE RECALLED IT, THE CAR WENT TO THE RIGHT ROLLED OVER 4 TIMES THE ROOF WAS PUSHED IN TOWARDS THE DRIVER SEAT THAT WHEN SHE WAS TALLER SHE WOULD BE DEAD BY NOW. HER LUCK WAS THAT SHE IS A SHORT KOREAN WOMEN. SINCE I DON'T BELIEVE IN COINCIDENCE 2 SIMILAR CARS WITHIN 3 MONTH WITH THE SAME OR IDENTICAL PROBLEM I HOPE SOMEBODY WILL LOOK INTO THAT. I WILL CONTACT GM ABOUT THIS. BY THE WAY THE AIRBAGS IN BOTH CASES DIDN'T HAPPEN. I HAVE PICTURES FROM THE STREET AND FOUND STRANGE MARKS GOING TOWARDS THE DODGE AND A MECHANICAL MARK ON THE ROAD GOING FROM THE STREET INTO THE DITCH. THERE ARE NO BRAKE MARKS AT ALL. INSIDE THE CAR IS A BLACK BEAM WITH ABOUT 18 OR 20 BOLTS WHICH I BELIEVE IS THE TOWING BAR FROM THE FRONT OF THE CAR. THE BOLTS ARE ALL TOTALLY OK BUT THERE IS NO MARKING AT THE THREADS AT ALL. NOT ONE NUT TO SEE. I TOOK PICTURES OF THE STRANGE TIRE MARKS AND STRETCHES ON THE ROAD THE DITCH AND THE CAR. I CALLED THE INSURANCE AND ASKED THEM FOR AN INVESTIGATION. THE CAR WILL NOT BE TOUCHED OR BROUGHT AWAY AT THAT TIME. *NM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10140072October 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS RUST FROM THE INSIDE OUT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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