GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10209719November 23, 2007
AIR BAGS, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE AIR BAG LIGHT IS CONSTANTLY ILLUMINATED AND ONLY DIMS WHEN THE VEHICLE IS TURNED OFF. WHILE DRIVING 55 MPH, THE CONTACT ATTEMPTED TO USE THE 4 WHEEL DRIVE, BUT IT WOULD NOT WORK. THE INDICATOR LIGHT REMAINS ILLUMINATED; HOWEVER, NONE OF THE 4 WHEEL DRIVE LEVELS WORK. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBERS 01V283000 (POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)) AND 02V222000 (AIR BAGS). THE CURRENT MILEAGE WAS 127,000 AND FAILURE MILEAGE WAS 95,000. UPDATED 01-14-08. *KB THE CONSUMER STATED THE 4-WHEEL LIGHT ONLY ILLUMINATED WHEN THE VEHICLE WAS STARTED. UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209213November 17, 2007
AIR BAGS
ROAD UNDER CONSTRUCTION HOLE IN ROAD OVERCORRECTED AND WENT INTO AIR SUV ROLLED SEVERAL TIMES. DAMAGE TO FRONT AND REAR. DRIVERS SIDE OF CAR DAMAGED FROM FRONT TO REAR. AIR BAGS FRONTAL OR SIDE DID NOT DEPLOY. GMC 2002 ENVOY ONE OWNER WITH LESS THAN 46,000 MILES. CAR WAS TOTALED BY INSURANCE COMPANY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10207780November 2, 2007
ELECTRICAL SYSTEM
MY HEADLIGHT DRIVER MODULE FUSE CAUGHT FIRE AND CAUSED A FIRE IN MY FUSE BOX IN WHICH I HAD TO USE A FIRE EXTINGUISHER TO PUT OUT. THE DEALERSHIP INFORMED ME THAT THE FUSE GOT HOT AND INSTEAD OF SHORTING OUT AND BLOWING THE FUSE IT CAUGHT FIRE. HAD I NOT BEEN IN MY DRIVEWAY MY VEHICLE WOULD HAVE BURNT COMPLETELY TO THE GROUND. THIS IMPOSES A MAJOR SAFETY HAZARD. THE VEHICLE HAS BEEN SITTING AT THE DEALERSHIP FOR 3 WEEKS WHILE GMC DECIDES WHAT THEY WILL DO. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206883October 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MANUFACTURE KNEW OF INFERIOR COMPONENTS WITHIN MY VEHICLES TRANSMISSION AND DID NOT ISSUE A RECALL. EXISTING SERVICE BULLETIN #00-07-30-022C DATED DEC 10, 2004 (WITHIN MY WARRANTY PERIOD) INDICATES SAME ISSUE I EXPERIENCED IN MY VEHICLE ON 10/23/2007. BULLETIN TITLE STATES REPLACE REACTION SUN SHELL WITH MORE ROBUST HEAT TREATED PARTS". THIS WAS KNOWN WHILE MY VEHICLE WAS STILL UNDER WARRANTY. FAILURE HAPPENED AFTER STANDARD WARRANTY EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205710October 15, 2007
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
2002 GMC ENVOY BEGAN TO EMIT OVERWHELMING ODORS. THE INTERIOR OF THE CAR AND EXTERIOR OF THE CAR SMELLS STRONGLY OF LEAKING FUEL. THE VEHICLE MUST BE PARKED IN MY DRIVEWAY TO PREVENT VAPORS FROM ACCUMULATING IN MY GARAGE AND SEEPING INTO MY HOME. THE LEAKING ODORS INTO THE GARAGE AND HOUSE HAVE CAUSED ME TO HAVE SEVERE HEADACHES. THE CAPTURED VAPORS IN MY GARAGE PRESENTED A SEVERE FIRE HAZARD. I TOOK MY VEHICLE TO A LOCAL MECHANIC WHO REPORTED TO ME THAT THE FUEL PUMP ASSEMBLY ON TOP OF THE FUEL TANK WAS LEAKING DUE TO CORROSION ON SEVERAL OF THE TUBES THAT TRANSPORT FUEL. HE STATED THIS IS AVERY COMMON PROBLEM ON THE GMC ENVOYS AND THAT HE HAS REPAIRED MANY OF THEM FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204032September 24, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, SUSPENSION:FRONT:WHEEL BEARING
NOTICED THE SMELL OF GAS. TOOK TO DEALER WHERE PURCHASED. FUEL PUMP WAS FINE, BUT THE TUBE HAD CORRODED. EXTENDED WARRANTY PURCHASED WILL NOT COVER THIS BECAUSE THE PUMP DID NOT FAIL. FAILURE WAS DUE TO CORROSION. THE VEHICLE IS ONLY 5 YEARS OLD! COST ESTIMATE IS OVER $600.00 TO FIX. HAVE TO REPLACE PUMP ALSO. WHEN REPAIRED, I WILL ASK FOR THE OLD PART. THIS VEHICLE HAS BEEN IN SHOP FOR REPAIRS MORE THAN ANY ONE I HAVE EVER OWNED. (FRONT WHEEL BEARINGS WENT AT ABOUT THE SAME TIME, BUT WERE COVERED UNDER THE WARRANTY). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202360September 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
SUN SHELL REPLACEMENT ON 2002 ENVOY XL. WE HAD THE SAME PROBLEM WITH THIS DEFECTIVE COMPONENT. I WORKED FOR GM AND HAD NO PROBLEMS HAVING THIS DEFECTIVE COMPONENT REPLACED AT 100% DEALER CHARGE. WE PAID $0.000 (NOTHING) GM KNEW THEY HAD PROBLEMS AND DIDN'T' CORRECT THE PROBLEM. OURS FAILED 20 MINUTES AFTER HAVING A TRANSMISSION FLUSH/SERVICE WITH ONLY 35K MILES ON OUR 2002 VEHICLE. I WOULD FIGHT WITH THE DEALER. THERE ARE SERVICE BULLETINS OUT THERE REGARDING THE FAILURE AND REPLACEMENT OF THIS COMPONENT. OURS FAILED WHEN MY SPOUSE TRIED TO ENGAGE THE GEAR INTO REVERSE. GOOD THING THIS DIDN'T' HAPPEN IN AN EMERGENCY SITUATION WHERE SHE NEEDED TO GET OUT OF A BAD SITUATION QUICKLY. THE LOCAL DEALER PAID FOR OUR THIS SHOULD BE THE SAME FOR ALL DEALERS ACROSS THE NATION AS LONG AS IT'S AN APPLE TO APPLE COMPARISON. OWNERS IN ONE STATE SHOULD BE AFFORDED THE SAME REPLACEMENT POLICY AND PRICING AS OWNERS IN OTHER STATES. THE MANUFACTURER AND DEALERS SHOULD TREAT EVERYONE FAIRLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202294September 9, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN HAVING MY 02' ENVOY SERVICED AND STATE INSPECTION BY MY GMC DEALER THE SERVICE MANAGER CALLED AND TOLD ME, I WOULD NEED TO R/R MY FRONT ROTORS. THE PADS WERE HALF WORN BUT THE ROTORS SMOOTH SURFACE DID NOT EXIST. IT LOOKED LIKE THEY WERE NOT MACHINED THOROUGHLY. SER. MGR THOUGHT I LIVED NEAR THE SHORE, STATING SALT WATER WOULD USUALLY CAUSES THIS. I DO NOT LIVE NEAR THE SHORE AND DO NOT GO THE BEACH. I DRIVE THIS VEHICLE TO AND FROM WORK ALL HIGHWAY DRIVING. MY VEHICLE HAS 41225 MI AND HAS ALWAYS BEEN SERVICED BY GM. I HAVE OWNED GM VEHICLES FOR 38 YRS AND THE CARS WITH ROTORS NEVER LOOKED LIKE THIS. THIS LOOKS LIKE A MANUFACTURING IMPERFECTION. FROM REVIEWING THE ODI LIST FOR THIS VEHICLE, OTHERS HAVE ALSO DOCUMENTED SIMILAR COMPLAINTS. IF I DID NOT BRING THE VEHICLE IN FOR THE STATE INSPECTION I WOULD NEVER HAVE KNOW THIS DEFECT EXISTED. THIS GAVE ME NEITHER WARNING IN BRAKING, STABILITY NOR SQUEALING/TICKING FROM EARLY WARNING SYSTEM. I SHOULD HAD ASKED FOR OLD ROTORS OR TAKEN A PICTURE. FRONT ROTORS AND PADS REPLACED AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201692September 2, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
A COUPLE OF MONTHS AGO I TOOK MY VEHICLE IN FOR SEVERAL COMPLAINTS AND A REPAIR UNDER WARRANTY. I EXPLAINED TO THE DEALER THE LOUD FAN NOISE, LOSS OF POWER DURING THIS NOISE, WHICH HAPPENED OCCASIONALLY UPON START UP AND DISAPPEARED AFTER A MILE OR TWO OF TRAVEL. AT THIS TIME I WAS TOLD THEY COULD NOT LOCATE THE PROBLEM. NOW THE NOISE IS CONSTANT. I HAD A MECHANIC DRIVE IT DURING THIS NOISE AND HE INDICATED IT WAS A FAILED CLUTCH FAN. IN MY RESEARCH TO FIND A TSB (AKA TECHNICAL SERVICE BULLETIN) RELATED TO MY ISSUE, I WAS ABLE TO FIND SUCH A BULLETIN, AMONGST MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201252August 30, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SUN GEAR FAILURE ON MY 2002 GMC ENVOY AT 56,000 K. GM IS ONLY PICKING UP 50% OF THE $1747.00 BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200719August 24, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I HAVE A 2002 GMC ENVOY THAT IS APPARENTLY EXPERIENCING A FUEL VAPOR LEAK. I TOOK IT OT THE DEALER (FRANKLIN GMC, TN) AND HE SAID IT WAS A KNOWN PROBLEM; HOWEVER, GMC HAS NOT INITIATED A RECALL PROCESS. HE TOLD ME I COULD EITHER WAIT FOR A POSSIBLE RECALL OR PAY $900 TO HAVE THE ENTIRE FUEL TANK REPLACED. I ASKED HIM IF HE FELT ANY REPSONSIBILITY FOR NOTIFYING ME OF THE KNOWN PROBLEM AND NOT REMEDYING THE SOLUTION AND HE SAID IT WOULD HAVE TO BE APPROVED BY GMC. OBVIOUSLY GMC HAS TAKEN THE POSITION THAT THEY WOULD RATHER PAY LAWSUITS INSTEAD OF CORRECTING THE PROBLEM. SAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199406August 13, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
AIR CONDITIONER COOLING BECOMES INTERMITTENT. GM DEALER COMMENTED THAT THEY HAVE BEEN HAVING A NUMBER CUSTOMER COMPLAINTS ABOUT THIS ISSUE AND HAVE BEEN HAVING OF " A LOT" OF PROBLEMS WITH THE FAN RELAY SENSOR AND THE COOLING FAN CLUTCH. REPAIR CALLS FOR REPLACEMENT OF ENTIRE FAN ASSEMBLY AND SENSOR/SWITCH. COST OF REPAIR APPROX $1,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199310August 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH, EXTERIOR LIGHTING:TAIL LIGHTS
HEADLIGHTS, LOWER BEAM LAMP SOCKET KEEPS BURNING OUT. HAS DONE THIS SINCE PURCHASE IN 2003. TAIL LIGHTS DID SAME THING AND REPLACED ASSEMBLY UNDER WARRANTY. DANGEROUS TO DRIVE AT NIGHT BECAUSE YOU DON'T KNOW WHEN THEY ARE GOING TO BURNOUT. HAS HAPPENED FOUR TO FIVE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198331August 2, 2007
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT HEARD A LOUD, SQUEAKY NOISE WHEN SHE APPLIED THE BRAKES AT 25 MPH. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE CONTROL ARM. THE DEALER ALSO STATED THAT THE COMPONENT WAS RECALLED. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 84,000 AND FAILURE MILEAGE WAS 83,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197074July 20, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS
DRIVERS SIDE BRAKE LIGHT CONTINUES TO LOOSEN OR BURN OUT. WE HAVE REPLACED MULTIPLE TIMES WITHIN THE LAST YEAR AND WITHIN A MONTH THE LIGHT DOES NOT WORK AGAIN. THERE WAS A SIMILAR RECALL, 04V527000, ON XL MODELS, BUT GMC STATES THIS DID NOT AFFECT MY MODEL. THE RECALL SHOULD BE OPENED AGAIN AND BE EXTENDED TO ALL ENVOY, AS I SEE MANY ON THE ROAD WITH THE LEFT BRAKE/TAIL LIGHT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196440July 16, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY ENVOY WAS PUT INTO PARK WHEN I WENT TO LOCK THE FRONT DOOR. WHEN I GOT OUT OF THE CAR AND TOOK TWO STEPS, IT SLIPPED OUT OF GEAR AND WENT ROLLING DOWN (VERY SLIGHT GRADE) THE DRIVEWAY IN REVERSE. I JUMPED IN TO TRY AND STOP IT BEFORE HITTING NEIGHBORS CARS. I GRABBED THE STEERING WHEEL TO PULL MYSELF IN, WHICH MADE THE ENVOY TURN TO MISS ON CAR, THEN IT THREW ME OUT, ALMOST RUNNING OVER BOTH OF MY LEGS WITH THE FRONT WHEEL. IT THEN PROCEEDED TO HIT A SATELLITE DISH, AND AIR CONDITIONING UNIT (WHICH ALL BUT RIPPED THE DOOR OFF THE HINGES.) IT THEN FINALLY STOPPED AFTER RUNNING THROUGH A FENCE AND IT RESTED WITH ONE WHEEL IN THE AIR ON A MOUND OF DIRT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10194784June 27, 2007
ENGINE AND ENGINE COOLING
2002 GMC ENVOY HAS A LOWER ENGINE NOISE. UNDER EXTENDED WARRANTY, ADJUSTER IS HOLDING UP REPAIR FOR OVER TWO WEEKS. VEHICLE HAS HAD REGULAR OIL CHANGES. VEHICLE HAS ONLY 57,800 MILES. WAS RECALLED FOR PMC VALVE AND HAD TRANS PROBLEM BRAND NEW. TOTALLY DISGUSTED WITH THIS TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190538May 11, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
ALREADY REPLACED THE FAN CLUTCH AT 39000 MILES. IT COST ME CLOSE TO $800, $300+ FOR THE NEW FAN , AND $400+ FOR LABOR. THE DEALER INSTALLED THE NEW COMPUTER SOFTWARE. NOW AT 42700 MILES THE FAN CLUTCH, THE THERMOSTAT BROKEN. THE BAD NEWS, I SHIPPED THIS ENVOY TO THE DOMINICAN REPUBLIC , ALREADY TALKING TO THE LOCAL DEALER. MY QUESTION TO ALL WAS, IN OBSERVATION OF ALL THE FAN CLUTCH PROBLEMS, DID THIS REQUIRE A RECALL. NOW , THAT I KNEW ABOUT SO MANY PEOPLE HAVING THIS PROBLEM, EITHER THE DEALER AND GMC REFUND ME FOR THE FIRST FAN CLUTCH AND REPAIR OR REPLACE WITH CURRENT ONE, OR I WILL DEFINITELY SUE THEM. HAS ANYONE TAKEN THIS ACTION? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190143May 8, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, SEAT BELTS, SERVICE BRAKES, HYDRAULIC, VISIBILITY:WINDSHIELD WIPER/WASHER, EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING:TAIL LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS, TIRES, STEERING, ELECTRICAL SYSTEM:WIRING, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL*THE CONTACT OWNS A 2002 GMC ENVOY XL. THE CONTACT STATED THAT HE HAS BEEN EXPERIENCING THE SAME FAILURES AS NOTED IN RECALL # 03V096000 (ELECTRICAL SYSTEM: WIRING: INTERIOR/UNDER DASH). HE HAS TAKEN THE VEHICLE TO THE DEALER, BUT THE FAILURE STILL PERSISTS. THE CONTACT STATED THAT THE SEAT BELTS CONTINUE TO LOCK AND THE WINDSHIELD WIPERS ARE MALFUNCTIONING. THE WIPERS HAVE BEEN REPLACED NUMEROUS TIMES AND THE FAILURE CAUSES LIMITED VISIBILITY IN CERTAIN WEATHER CONDITIONS. THE SUSPENSION FOR THE ARMS OF THE BALL JOINTS WAS REPLACED AND THE VEHICLE CONTINUES TO SHAKE, SHIMMER, AND MAKE A LOUD NOISE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES ARE ONGOING. WHEN TURNING, THE STEERING WHEEL HESITATES AND CAUSES THE VEHICLE TO JERK UNCONTROLLABLY. WHEN THE WINDOWS ARE DOWN, THE INTERIOR LIGHTS DIM DUE TO AN ELECTRICAL SHORT. THE TIRES WERE CHANGED FOUR TIMES, BUT CONTINUED TO FAIL. THE CONTACT STATED THAT THE BRAKES HAVE BEEN REPLACED REPEATEDLY. THE DEALER STATED THAT THE DISCS WERE FAILING DUE TO ADVERSE WEATHER CONDITIONS. THE CURRENT MILEAGE IS 68,000 AND FAILURE MILEAGE WAS 38,000. UPDATED 1/15/09 *CN THE CATALYTIC CONVERTER, THE CAMSHAFT, AND ENGINE COIL WAS REPLACED. THE CHECK ENGINE LIGHT IS STILL ON. UPDATED 01/21/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189874May 5, 2007
EXTERIOR LIGHTING:BRAKE LIGHTS, EQUIPMENT:ELECTRICAL
I OWN A 2002 GMC ENVOY AND BRAKE LIGHTS JUST QUIT I CHECKED BULBS,FUSES AND CHANGED BRAKE SWITCH THEY STILL DO NOT WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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