GMC Acadia Complaints (2015)

243 consumer complaints on file.

#11318750March 19, 2020
STEERING
ABOUT 6 MONTHS AGO I STARTED TO NOTICE AN INCREASE IN DIFFICULTY WITH THE POWER STEERING ON MY 2015 GMC ACADIA. THE PROBLEM CONTINUED TO GET WORSE. MORE SPECIFICALLY, WHEN THE VEHICLE WAS MOVING SLOW SUCH AS TRYING TO PARK IT THE STEERING WHEEL WITH LOCK UP. I TOOK THE CAR TO MY LOCAL MECHANIC AND LEARNED THE POWER STEERING PUMP FAILED. I CALLED GMC WHO ADVISED THEY WERE AWARE OF SEVERAL REPORTS SIMILAR TO MINE BUT TOLD ME THE PUMP IS NO LONGER UNDER WARRANTY AND THERE WAS NO RECALL. THE COST TO REPLACE THE PUMP IS IN EXCESS OF $1,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310305February 20, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT POWER LIFTGATE FAILED TO OPEN CONSISTENTLY WHILE USING THE KEY FOB. THE DEALER CENTRAL BUICK GMC OF NORWOOD CENTRAL BUICK GMC OF NORWOOD (866) 295-4674, WAS CONTACTED BY PHONE AND STATED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306784February 3, 2020
FUEL/PROPULSION SYSTEM
VEHICLE STALLS AFTER PUTTING FUEL IN. WON'T INITIALLY START UNTIL SECOND TRY TURNING IT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291309December 26, 2019
STRUCTURE:BODY, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2015 GMC ACADIA. WHILE DRIVING IN THE RAIN, WATER LEAKED INSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO KEY BUICK GMC (4660 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WHERE IT WAS DIAGNOSED THAT THE WINDSHEILD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288073December 10, 2019
UNKNOWN OR OTHER
LIFT GATE MAKES BIG CLUNCK WHEN OPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280448November 15, 2019
WHEELS
ALL FOUR OF THE GOODYEAR TIRES THAT WERE PREVIOUSLY INSTALLED HAD TO BE REPLACED EARLIER THIS YEAR TO CRACKING. FRONT TIRES KEPT LOSING PRESSURE AND THEN BECAME FLAT, WAS ADVISED BY THE DEALERSHIP THIS WAS DUE TO THE TREAD CRACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279286November 10, 2019
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
WHEN YOU TURN TRACTION CONTROL ON THE ENTIRE CAR SHAKES. WINDSHIELD WIPER FLUID WILL NOT COME OUT. PASSENGER WINDOW WILL NOT ROLL UP FROM DRIVER CONTROL. TIRE PRESSURE MONITOR SYSTEM HAS BEEN OUT FOR TIME. THIS CAR IS NOT THAT OLD FOR IT TO HAVE ALL THESE ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278853November 8, 2019
STEERING
TOOK VEHICLE INTO A GMC DEALERSHIP FOR SERVICE AIR BAG ISSUE THAT WAS COVERED UNDER A SPECIAL GMC COVERAGE. DEALERSHIP FOUND AN ISSUE WITH THE POWER STEERING AND PUMP HAD TO BE REPLACED DUE TO MODERATE LEAK, MILEAGE 65366 ON 11/7/19. VEHICLE IS ONLY 4 YEARS OLD AND ALL MAINTENANCE COMPLETED ON TIME AT A GMC LEADERSHIP. EXTENDED WARRANTY ENDED IN SEPTEMBER 2019. THIS HAS BEEN AN ONGOING PROBLEM GMC ISSUE FOR YEARS ACCORDING TO COMPLAINTS ON THE INTERNET. THE POWER STEERING PUMP ON A 4 YEAR OLD CAR SHOULD NOT HAVE TO BE REPLACED. CALLED GMC CUSTOMER SERVICE NUMBER AND THEY CALLED THE DEALERSHIP TO GIVE ME A COST DISCOUNT. CASE NUMBER FROM GMC IS [XXX]. I HAD TO PAY ALMOST $900 ON AN ISSUE THAT GMC KNEW ABOUT. I WAS LUCKY THE ISSUES WAS IDENTIFIED AT THIS APPOINTMENT AND NOT WHEN DRIVING. GMC SHOULD HAVE A SPECIAL COVERAGE ON THIS ISSUE JUST LIKE THE SERVICE AIR BAG ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278685November 7, 2019
SEAT BELTS
HELLO, I HAVE A PROBLEM WITH THE SEAT BELT COVERS (2) COMING OFF ON THE DRIVE SIDE MIDDLE SEATS. THE GMC DEALER SAYS THAT THEY ARE NOT CONCERNED ABOUT THE ISSUE. BUT I HAVE 2 TODDLERS AND NO SEAT BELT COVERS. THIS VEHICLE ONLY AS 30,000 MILES ON IT. I BOUGHT IT WITH 21,000 CERTIFIED. THIS SHOULD BE A BIG CONCERN WITH ANY VEHICLE PURCHASE. SEAT BELTS ARE SUPPOSED TO BE STURDY AND SOLID THIS IS SUPPOSED TO SAVE OUR LIFE IF NEEDED. I'M LOST I SEE OTHER COMPLAINTS ON LINE BUT NO KINDA OF ACTION IS BEING TAKING. WE NEED SOMEONE TO HELP OUT THE CONSUMERS. I ASK THE DEALER IF IT'S BECAUSE OF THE WAY THE SEATS RETRACT AND I GOT POSSIBLY BUT NO HELP. IT SEEMS LIKE GMC IS NOT CONCERNED ABOUT PEOPLE'S SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278206November 5, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE FUEL GAUGE WAS INOPERABLE. THE CONTACT STATED THAT THE FUEL GAUGE WOULD REMAIN AT ONE QUARTER FULL EVEN AFTER BEING FILLED UP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271132October 25, 2019
POWER TRAIN
TRANSMISSION STARTED JERKING AND SURGING FROM TAKE OFF AND AT SHIFT POINTS. FLUID LEVEL OK AND MOTOR NEVER HAS RUN HOT. CAR RAN OK AND PROBLEM WAS INTERMITTENT. DROVE CAR UNTIL RECENTLY AND PROBLEM HAS CONTINUED TO GET WORSE. VEHICLE ACTS LIKE TRANSMISSION JERKS IN AND OUT OF GEAR AT HWY SPEEDS. ISSUE STARTED AT ABOUT 98000 MILES, MOST ALL ARE HWY MILES. TRANSMISSION PROBLEM OCCURS AT ALL TEMPERATURES. TOOK CAR TO TRANSMISSION SHOP AND THEY KNEW EXACTLY WHAT PROBLEM WAS WITHOUT EVEN OPENING HOOD. THEY SAID WAVE PLATE IN 3-5 GEARS ARE CRACKED AND WOULD REQUIRE A COMPLETE REBUILD. GOT 2 ESTIMATES OF 3995.00 AND 4800.00 FROM TWO REPUTABLE SHOPS. DID RESEARCH ONLINE AND FOUND NUMEROUS ACCOUNTS OF THIS PROBLEM STARTING AS FAR BACK AS 2007 AND IN VARIOUS GM VEHICLES THAT USE THE SAME TRANSMISSION. WIFE REFUSES TO DRIVE CAR AROUND TOWN DUE TO SAFETY ISSUE. WILL BE GETTING TRANS REPLACED SOON. WITH SO MANY REPORTS OF THIS ISSUE ONLINE AND AT TRANS SHOPS, PROBLEM SHOULD BE ADDRESSED AND BROUGHT TO ATTENTION OF OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270006October 21, 2019
SEATS
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE REAR DRIVER'S SEAT DID NOT LOCK AND SLID BACK AND FORTH. THE FAILURE BEGAN IN JUNE OF 2019. THE VEHICLE WAS TAKEN TO FELDMAN CHEVROLET OF LANSING (2801 E MICHIGAN AVE, LANSING, MI 48912) WHERE IT WAS DIAGNOSED THAT THE SEAT TRACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268777October 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, STEERING
IT HAS BEEN SINCE I BOUGHT THE VEHICLE ... GAS GAUGE IS INTERMITTENT AND CROSS TRAFFIC ALERTS GO OFF RANDOMLY (WITH NO TRAFFIC OR OBSTRUCTIONS) PAINT HAS HAD TO BE REDONE LEATHER REPLACED TRIM REDONE ETC... THE CAR ALMOST KILLED ME AND MY CHILDREN, I'M DRIVING DOWN THE FREEWAY AT 70MPH AND SUDDENLY I LOST CONTROL OF THE VEHICLE IT SLOWED DOWN TO 49 THEN 25 LOST STEERING AND ABLE TO DRIFT TO THE SIDE BEFORE THE WHOLE VEHICLE STARTED SHAKING VIOLENTLY AND I SHUT IT DOWN AS I BELIEVED IT WOULD EXPLODE (I WAS TERRIFIED) I CALLED A DEALER AND THEY ASKED IF I TURNED IT OFF AND ON AGAIN ? ENGINE LIGHT CAME ON TRACTION CONTROL WOULD NOT RENEGADE AND MESSAGE SAID DECREASING POWER TO ENGINE WHILE IT WAS HAPPENING AND ABS LIGHT ON ... ALL FAILURES... MANAGED TO GET TO DESTINATION BUT VEHICLE WAS SLUGGISH AND JUMPING GEARS FELT REALLY JERKY... 4TH START ALL LIGHTS DISAPPEARED AND ALTHOUGH CAR WAS STILL SLUGGISH FIGURED MIGHT HAVE BEEN AN ELECTRICAL FAULT MADE APPOINTMENT FOR DEALERSHIP TOLD IT WOULD COST ... PARKER CAR DROVE OTHER VEHICLE THEN HAD TO USE THIS ONE AND SAME THING HAPPENED AGAIN SO TOOK TO DEALERSHIP THEY COULDN'T FIGURE OUT THE CODES WAS TOLD HAD BROKEN ENGINE MOUNT (SAID IT WAS ON BACKORDER AS IT'S BEEN HAPPENING A LOT) AND WAS SENT ON MY WAY TO SEE IF IT WOULD HAPPEN AGAIN. THAT WEEKEND IT HAPPENED AGAIN HAD FIGURED OUT BY THEN THAT 5-7 STARTS IT WOULD ACT UP. TOOK TO DEALERSHIP AND LEFT RUNNING SO THEY COULD SEE WHAT WAS WRONG (FAILED TRANSMISSION, STEERING COLUMN BLOCK PUMP SENSOR ETC REPLACED. WAS GIVEN A RENTAL GMC BY HERTS AND YOU GUESS IT SAME THING ON FREEWAY ALL THE LIGHTS ON THE DASH START LIGHTING UP FAILED TRACTION EAS AND BREAKS (SUPER SCARY BRAND NEW ONLY 600 MILES ON THAT CAR) SWITCHED OUT VEHICLE FOR A SAFER CAR (TOYOTA) I'M UNABLE TO CHECK MORE BOXES BUT SPEED AND CONTROL WERE ALSO AFFECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265852October 3, 2019
UNKNOWN OR OTHER
I WAS DRIVING TO WORK ON THE FREEWAY AND ALL OF A SUDDEN I HEARD A HUGE POP THAT SOUNDED LIKE A GUN SHOT WHEN I LOOKED UP MY SUN ROOF GLASS WAS COMPLETELY SHATTERED FOR NO REASON. AFTER INSPECTING MY SUN ROOF I NOTICED THE GLASS SHATTERED FROM WITHIN I INITIALLY THOUGHT IT HAPPENED EXTERNALLY ON THE VEHICLE BUT DID NOT I BELIEVE THERE IS DEFECT IN THE GLASS I DON'T SEE HOW ELSE THIS COULD HAVE HAPPENED. IN ADDITION THIS IS NOT THE FIRST PROBLEM I HAVE NOTICED WITH THE SUN ROOF ONE DAY IT WAS RAINING AND I NOTICED THAT WATER HAD SOME HOW SEPT IN FROM THE GLASS THIS CAUSED DAMAGE TO MY LINING IN THE VEHICLE THAT NOW SHOWS WATER DAMAGE. I DID NOT THINK NOTHING OF IT AT FIRST BUT SEEING THIS HAPPEN NOW MAKES ME BELIEVE THERE WAS IS A DEFECT IN THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257654September 24, 2019
STEERING
WHEN SHARP TURNING AT SLOW SPEEDS, HEAR METAL GRINDING. NO LIGHTS ON DASH. CHECK UNDER CAR AND SEE LEAK AT POWER STEERING. NOT LINE BUT IT IS THE PUMP. LEVEL WAS EMPTY BUT NO LIGHTS COME ON. LOOK UP THIS PROBLEM AND SEE IT IS VERY COMMON WITH HUNDREDS OF COMPLAINTS INCLUDING ACCIDENTS FROM PUMP GOING OUT COMPLETELY WITH NO WARNING. NO RECALL BUT HUNDREDS OF COMPLAINTS FOR A 2015 VEHICLE IS HORRIBLE. MINE HAS WAY LESS THAN 100,000 MILES ON IT. NOW I AM HAVING TO TAKE IT TO BE REPAIRED FOR $1000-$1500 BECAUSE OF WARRANTY NOT COVERING IT AND NO RECALL. THIS IS DANGEROUS AND LIVES ARE AT STAKE BECAUSE STEERING WILL GO OUT COMPLETELY. WE TRAVEL A LOT WITH OUR 3 CHILDREN FOR TRAVEL SOCCER ON MAJOR HIGHWAYS GOING HIGH SPEED LIMITS AND COULD HAVE BEEN KILLED OR SERIOUSLY INJURED IF WE DIDN'T NOTICE LIKE OTHERS THAT DIDN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254690September 11, 2019
UNKNOWN OR OTHER
WHILE DRIVING MY 2015 GMC ACADIA THE BLIND SIDE SAFETY ALERT FOR CHANGING LANES NOT WORKING AND CAUSING OTHER GAUGES TO READ FAULTY ALSO WE HAD A DOZEN NEAR MISSES CAUSE OF THIS DEFECTIVE FEATURE VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253063September 3, 2019
STEERING
VEHICLE STARTED MAKING GRINDING / SQUEALING NOISES WHILE DRIVING WHEN I TURNED. STEERING WAS VERY TIGHT AND HARD TO TURN WHEEL. BROUGHT VEHICLE INTO SHOP AND POWER STEERING PUMP WAS LEAKING. $1,100 DOLLARS LATER MY VEHICLE WAS FIXED AND I WAS TOLD THAT I COULD HAVE LOST MY STEERING ALL TOGETHER IF THE POWER STEERING FLUID WAS DEPLETED ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252583August 31, 2019
STEERING
THE STEERING WHEEL LOCKED UP WHILE DRIVING. I ALSO WAS NOT ABLE TO TURN SUDDENLY. THIS COULD HAVE RESULTED IN SERIOUS BODILY HARM HAD I BEEN GOING AT A SPEED ON A HIGHWAY. THERE WERE NO WARNING SIGNS, NO CHECK ENGINE LIGHTS, NO MALFUNCTIONS, THE STEERING WHEEL JUST STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245333August 20, 2019
STEERING
FOUND LEAKS ON DRIVEWAYS. TOOK IT GET AN OIL CHANGE AND ASKED THEM TO TAKE A LOOK THEY SAID THEY COULDNT SEE ANYTHING LEAKING. JUMP FORWARD 2 MONTHS LEAK IS LARGER ON MY DRIVEWAY FROM A DIME TO SIZE OF A BASEBALL. AND MY STEERING WAS DIFFICULT WHILE DRIVING I HAD NO CONTROL CAUSING ME TO STOP DEAD IN ROAD WITH MY 8 YEAR OLD IN BACK SEAT ...SCARY , MY HUSBAND CHECKED FLUIDS AND PUT IN SOME POWER STEERING FLUID AND IN MORNING FRESH POWER STEERING FLUID WAS FOUND ON CARDBOARD TOOK IT TO A BODY SHOP FOR MINOR BODY REPAIR AND ASKED IF THEY WOULD LOOK INTO IT TO FIND THE PROBLEM. THE SEAL POWER STEERING PUMP TO PULLEY IS LEAKING. NOT COVERED UNDER ANY WARRANTY I HAVE OR POWER TRAIN. COST IS ABOUT 1,300.00 TO FIX I BOUGHT THIS GMC IN FEBRUARY 2019 FROM CARMAX I HAVENT EVEN HAD IT FOR 4 MONTHS BEFORE IT STARTED LEAKING. CARFAX ON THIS HAS NO MAJOR PROBLEMS OF ANY ACCIDENTS. LOOKED UP THIS PROBLEM AND FOUND 16 OTHER PEOPLE THIS SAME MOTH HAVING SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245010August 19, 2019
STEERING
POWER STEERING REVERTS TO MANUAL. THIS OCCURS GENERALLY AT LOW SPEEDS WHEN TURNING IN ANY DIRECTION. THIS COULD BE EXTREMELY DANGEROUS IF THE PROBLEM OCCURRED AT HIGHWAY SPEED. THE PROBLEM FEELS LIKE THE STEERING IS LOCKED. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS PROBLEM. HOPEFULLY WE WILL NOT WAIT UNTIL SOMEONE GETS KILLED BEFORE GMC ISSUES A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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