GMC Acadia Complaints (2014)

463 consumer complaints on file.

#10979687April 20, 2017
SEATS
THE 2014 GMC ACADIA SLT1 HAS THE LATCH SAFETY SYSTEM ON CAPTAINS CHAIRS ONLY, NOT ON THE 3RD ROW SEATING. IF YOU HAVE TWO CAR SEATS OCCUPYING 2ND ROW CAPTAINS CHAIRS YOU CAN NOT FOLD THE SEATS TO ACCESS THE THIRD ROW. THIS IS A SURPRISING DESIGN FLAW; CONSIDERING THE VEHICLE TARGETS FAMILIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971557April 10, 2017
ELECTRICAL SYSTEM
IN 2016, A GMC DEALER SOLD ME, AND ATTEMPTED TO INSTALL, AN UPDATE FOR MY "INFOTAINMENT" GPS SYSTEM ON MY 2014 ACADIA DENALI. THE RESULT WAS LOSS OF VEHICLE USAGE ON THREE SEPARATE SERVICE DATES TOTALING 15 DAYS. THE REASON FOR SEVERAL SERVICE DATES WAS CAUSED BY THE GPS SOFTWARE AND THE INABILITY TO NOT ONLY DOWNLOAD THE GPS UPDATE TO THE "INFOTAINMENT" SYSTEM, BUT IN THE PROCESS, IT CAUSED DAMAGE TO THE ENTIRE "INFOTAINMENT" SYSTEM; INCLUDING, NAVIGATION FEATURES, THE HANDS-FREE USE OF ONES' CELL PHONE, VOICE COMMANDS, AND RADIO/ENTERTAINMENT SYSTEMS, AS WELL. THE ELECTRONIC DAMAGE REQUIRED THE REPEATED REPLACEMENT (3) OF THE ENTIRE "INFOTAINMENT" SYSTEM WHEN GMC DETERMINED THAT THE GPS UPDATE SOFTWARE WAS THE PROBLEM. WHILE ONE WOULD EXPECT GMC TO IMMEDIATELY CORRECT THE PROBLEM, IT HAS NOW BEEN THREE YEARS SINCE THE VEHICLE WAS MANUFACTURED WITH A GPS SYSTEM THAT CANNOT BE UPDATED. TO DATE, GMC HAS BEEN UNABLE TO PROVIDE A GPS UPDATE; ONLY EMAILS APOLOGIZING FOR THE INCONVENIENCE WITH UNRELIABLE MOVING TARGET DATES STATING WHEN THE UPDATE WILL BE AVAILABLE. IT IS IRONIC THAT I MUST RESORT TO THE USE OF A DEPENDABLE, READILY UPDATED $300 PORTABLE GARMIN GPS FOR MY EXTENSIVE TRAVELS AROUND THE COUNTRY. FOR THOSE OF US THAT MUST TRAVEL, I SUGGEST A ALTERNATE MAKE/MODEL VEHICLE THAT HAS A MORE RESPONSIVE MANUFACTURER, AND SERVICEABLE VEHICLE ACCESSORY SYSTEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967694March 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 GMC ACADIA. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN ELECTRONIC MODULE WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966213March 15, 2017
STEERING
ON MARCH 15, 2017 OUR 2014 GMC ACADIA SPONTANEOUSLY LOST STEERING POWER ASSIST AS I WAS MAKING A TURN AT AROUND 10 MILES PER HOUR. THE VEHICLE REGAINED POWER ASSIST 15 TO 20 SECONDS LATER. FOR THE NEXT SEVERAL MILES, IT APPEARED TO LOSE THE POWER ASSIST ONLY WHEN AT LOW IDLE AND OTHERWISE DROVE FINE. I DID SOME RESEARCH ON-LINE AND THIS PROBLEM APPEARS TO BE SOMEWHAT COMMON FOR THIS MAKE AND YEAR BUT I CANNOT FIND ANY RECALLS FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954911February 15, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MAY 2016 VEHICLE DISPLAYED, FLASHED ENGINE CODES AND WARNING LIGHTS, THEN STALLED ON FREEWAY, RESTARTED AND DISPLAYED SERVICE SENSOR TRACTION CONTROL SYSTEM. DUE TO AN ELECTRICAL SHORT IGNITION COIL WAS REPLACED. FEBRUARY 14, 2017 ON FREEWAY VEHICLE STALLED, RESTARTED AND DASH DISPLAYED SERVICE SENSOR TRACTION CONTROL SYSTEM, TRACTION CONTROL SYSTEM IS OFF. VEHICLE WAS SHAKING, DRIVING ROUGH AND MISFIRING. CODE PO300 IN ECM HISTORY. MISFIRE HISTORY SHOWED ALL CYLINDERS HAVE MISFIRED BUT CYLINDER 6 HAD 11000 MISFIRES SET IN HISTORY. DUE TO AN ELECTRICAL SHORT IGNITION COIL 2.170 WAS REPLACED, AT MY COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946543January 19, 2017
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THROTTLE BODY REPLACEMENT: CHECK ENGINE LIGHT COMES ON WHILE DRIVING THE VEHICLE, THEN A MESSAGE DISPLAYING "ENGINE POWER REDUCED, SERVICE STABILITRAK." THEN VEHICLE IMMEDIATELY SLOWS DOWN AND CANNOT TRAVEL ABOVE 30 MILES PER HOUR. TOOK IT IN TO THE LOCAL GMC DEALER SERVICE DEPARTMENT, WHO PULLED THE CODE INDICATING IT WAS A THROTTLE BODY ISSUE. CHARGED US $120 TO CLEAN THE THROTTLE BODY, ONLY TO HAVE THE PROBLEM RESURFACE HOURS LATER. NOW WAITING FOR REPLACEMENT THROTTLE BODY PART TO ARRIVE, WHICH THEY INSIST WILL SOLVE THE PROBLEM FOR ROUGHLY $350 PARTS AND LABOR. SHOP ALSO INFORMED US PROBLEM CAN BE TEMPORARILY CIRCUMVENTED BY TURNING OFF THE VEHICLE, THEN TURN IT BACK ON. OFTEN THE ENGINE WILL NO LONGER BE IN REDUCED POWER MODE FOR ANYWHERE FROM 5 TO 20 MINUTES, THEN WILL THROW THE MESSAGE AND REPEAT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944198January 10, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 GMC ACADIA. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURES WERE UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 04/05/17*LJ CONTACT STATED THAT THE PROBLEM HAVE BEEN SOLVED AND CASE COULD CLOSED. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938911December 31, 2016
POWER TRAIN
AS I AM ACCELERATING UP ANY SORT OF INCLINE, THE VEHICLE STRONGLY JERKS UNTIL I APPLY MORE GAS. THE PROBLEM IS OCCURRING MORE FREQUENTLY AS I PUT MORE MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938432December 29, 2016
ELECTRICAL SYSTEM
SIDE COLLISION LIGHTS IN MIRRORS CAME ON SOLID AMBER, AND COMPUTER MESSAGE STATED TO SERVICE SIDE COLLISION SYSTEM, WENT TO GMC DEALER , THEY HAD TO REPLACE TWO MODULES LOCATED UNDER REAR BUMPER, PART # 22960672, $243.39 EACH. DEALER STATED CAUSE WAS WATER DAMAGE, 12 DAYS OUT OF WARRANTY AND ONLY 21000, MILES ON VEHICLE. DEALER WOULD NOT COVER UNDER WARRANTY, STATED RECALL FOR PROBLEM BUT NO LONGER IN EFFECT, THIS IS UNACCEPTABLE FOR A CAR THIS NEW. CALLED GMC,THEY STATED. THEY WOULD NOT COVER DUE TO THE FACT I PAID FOR REPAIR. EXPLAINED I THOUGHT THIS WAS A SAFETY ISSUE AND NEEDED TO BE FIXED TO DRIVE. GMC DENIED CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929987December 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 GMC ACADIA. WHILE THE CRUISE CONTROL WAS SET AT 53 MPH, ANOTHER VEHICLE RAN A STOP SIGN AND CRASHED INTO THE DRIVER'S DOOR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIB, A BRUISED HEART, LEFT THIGH, AND HIPS, A BROKEN LEFT ARM, AND CUTS AND LACERATIONS FROM THE GLASS INJURIES. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10920515November 1, 2016
TRACTION CONTROL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
MY WIFE WAS DRIVING THE CAR AROUND 40MPH ON SURFACE STREETS. . THE VEHICLE'S TRACTION CONTROL, ELECTRONIC STABILITY CONTROL, AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CAR RESTARTED BUT WOULD ONLY GO ABOUT 20MPH AND THE DEALER SAID IT WOULD BE SAFE TO DRIVE IT TO THE DEALERSHIP. THE DEALERSHIP DIAGNOSED THE PROBLEM AS A HIGH PRESSURE FUEL PUMP AT 60K MILES. THE COST WAS $945 AND IT SEEM TO BE FIXED BUT TOO EXPENSIVE FOR A CAR WITH ONLY 60K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920422November 1, 2016
STEERING
I WAS DRIVING ON THE FREEWAY WITH MY 4 CHILDREN IN THE CAR. AS I WAS EXITING THE FREEWAY I SUDDENLY LOST ALL ABILITY TO STEER MY CAR. I WAS ALMOST HIT BY A BIG RIG BECAUSE I DID NOT KNOW WHAT WAS HAPPENING AND NO INDICATOR LIGHT WAS DISPLAYED ON MY DASHBOARD. THE CAR WAS ALMOST IMPOSSIBLE TO STEER AT SLOWER SPEEDS. I WAS PUT IN AN EXTREMELY DANGEROUS SITUATION. MY CAR ONLY HAS 45,000 MILES ON IT. THE DEALERSHIP SAYS MY WARRANTY IS ONLY GOOD FOR 36,000 MILES. RESEARCH HAS SHOWN THIS IS A VERY COMMON DEFECT WITH GMC ACADIA VEHICLES AND THEY HAVE NOT ISSUED A RECALL AND THE PROBLEM SEEMS TO OCCUR JUST AFTER THEIR STANDARD WARRANTY ENDS. THE STEERING PUMP IS DEFECTIVE AND THE COST TO FIX IS OVER $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917990October 21, 2016
ELECTRICAL SYSTEM
I PURCHASED A USED CERTIFIED 2014 ACADIA 4 MONTHS AGO. SINCE THE SECOND WEEK OF HAVING IT THE TRUCK SHUTS OFF FOR NO REASON. HAPPENS WHEN DRIVING AT A SLOW RATE. EXAMPLES ARE PULLING OUT OF DRIVEWAY, AFTER BEING STOPPED AT A STOP SIGN, DRIVING THROUGH A PARKING LOT, GOING UP OR DOWN AN INCLINE. THE TRUCK STUTTERS AND EITHER SHUTS OFF OR CATCHES ITSELF. I HAVE BROUGHT IT TO THE DEALERSHIP MORE THAN 3 TIMES AND IT'S NEVER FIXED. MY VIN IS NOT LISTED IN THE STALLING OR IGNITION SWITCH RECALL. IT STARTED INTERMITTENTLY BUT NOW IT'S EVERYDAY ALTHOUGH DEALERSHIP SAYS THEY CAN'T DUPLICATE WHAT I'M DESCRIBING. IT HAS STOPPED AT A STOP LIGHT AND I HAD TO HURRY UP AND HIT THE HAZARD LIGHTS SO I HAD TIME TO PUT IT IN PARK AND RESTART THE ENGINE. HOWEVER AS LONG AS I'M DRIVING ON THE FREEWAY IT'S FINE. JUST WHEN I'M GOING LESS THAN 35 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916452October 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 GMC ACADIA. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A DEALER WHERE A GMC MANUFACTURER REPRESENTATIVE INSPECTED THE VEHICLE. THE FAILURE MILEAGE WAS 30,000. ..UPDATED 02/03/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907310September 16, 2016
AIR BAGS
WE HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR ITEMS RELATED TO THE AIR BAG SYSTEM RECALLS SINCE 2015. AT ONE POINT WE WERE ASKED TO TURN THE CAR OFF AND SEE IF THE LIGHT GOES OUT ONCE THE CAR IS RE-STARTED. WELL, THE AIR BAG LIGHT IS BACK ON AND ONCE AGAIN IT WON'T GO OUT. I AM WAITING FOR IT TO RANDOMLY DEPLOY WHILE MY WIFE OR MYSELF ARE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905084September 9, 2016
UNKNOWN OR OTHER
THIS IS A PROBLEM INVOLVING THE LIFTGATE OF THE TRUNK BECAUSE I ALMOST GOT CRUSHED ON IT AS I WAS TRYING TO LOAD GROCERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898705August 26, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 GMC ACADIA. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REFUELED, THE FUEL GAUGE DISPLAYED INCORRECTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898701August 26, 2016
STEERING
WHILE DRIVING AROUND A CORNER ON EITHER SIDE, THE STEERING WHEEL HAS A JERK AND ROUGHNESS TO IT. FLUID CHECKED OUT WITHIN THE OPERATING RANGE. SHORTLY THEREAFTER A LEAK STARTED ON THE RIGHT SIDE NEXT TO THE POWER STEERING PUMP/RACK AND PINION. MILEAGE IS AROUND 43000. HUGE SAFETY CONCERN AFTER READING ABOUT THE STEERING ISSUES THAT OTHERS HAVE HAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888916July 27, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 GMC ACADIA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE COMPRESSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888801July 26, 2016
STEERING
I WAS DRIVING ON I-10 FOR AROUND AN HOUR WHEN MY STEERING WHEEL MADE A SLIGHT TURN TO THE RIGHT AND COMPLETELY LOCKED UP. THE ROAD WAS WET SO I DIDN'T WANT TO SLAM ON MY BRAKES. I WAS TRYING AS HARD AS I COULD TO TRY AND TURN THE STEERING WHEEL BUT COULDN'T. I TAPPED THE BRAKES 2 TIMES AND THEN HAD TO SLAM THE BRAKES AS HARD AS I COULD OR I WOULD HAVE HIT OTHER VEHICLES. MY CAR STARTED SPINNING AND THEN CRASHED HEAD INTO THE GUARDRAIL. I HIT THE GUARD RAIL SO HARD IT RIPPED UP THE CONCRETE AND BOUNCED MY VEHICLE BACK INTO THE INTERSTATE. ANOTHER VEHICLE PULLED OVER AND WAS TRYING TO HELP ME GET MY CAR OFF THE INTERSTATE BUT NEITHER OF US COULD GET THE STEERING WHEEL TO TURN. IT WAS STILL LOCKED UP TURNED TO THE RIGHT. MY HUSBAND WAS A FEW VEHICLES BACK AND HE PULLED OVER AND WAS ALSO TRYING TO TURN THE STEERING WHEEL TO GET MY VEHICLE OFF THE INTERSTATE. AFTER YANKING ON THE STEERING WHEEL AND TIRES AS HARD AS HE COULD, IT FINALLY MADE A BIG POP AND THEN THE STEERING WHEEL AND TIRES WERE FREE SO WE COULD TURN THE WHEEL TO GET MY CAR ON SIDE THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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