GMC Acadia Complaints (2015)

243 consumer complaints on file.

#11652128April 1, 2025
AIR BAGS
I have been trying to get this recall done for 1 year. I have placed 3 calls over this time and they say the part is on back order. This is dangerous as it is a recall on the driver airbag. A year is too long to wait. Please advise on what can be done. Dealership: GMC Thompson Raleigh, NC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642679February 14, 2025
AIR BAGS
This vehicle has a recall dated back to May of 2023. I have been trying to get the airbag for this recall replaced since then from the GMC dealership we purchased the vehicle from to no avail. I have been on the wait/call list since the recall date and still haven’t heard that my part is ready to be replaced. The airbags on our GMC Sierra were replaced so I do not understand why the long wait on the Acadia. I worry that if we do get into an accident, we will be badly hurt or killed if the airbags go off. The time frame to get this remedied is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631722December 20, 2024
POWER TRAIN
Check engine light is on. Shudder and delayed reaction after engaging the gas pedal when moving forward in gear 1 & 2 then again seems to intermittently has issue with higher gears when on the hwy. Without warning, Several times the Acadia would not engage gears and wouldn't move at all after backing into the street from driveway. I had to have someone help push the Acadia back into the driveway. The Check Engine light keeps turning on and off. Had O'Riely check th OBD with code reader. "Torque Converter Selenoid is stuck 'ON'. Was informed by Costco there was n 2020 Recall for Acadia"s of my year regarding a Transmission recall Ref #N202313440.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629371December 7, 2024
UNKNOWN OR OTHER, AIR BAGS
no incident yet but i have contacted gm several times to come to my home and complete the repair as there website states they will , parts are available but they refused to come out and fix this faulty airbag i . cannot get to dealer myself because of health issues. just letting you know in case my airbag explodes and im not here to tell.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611112August 27, 2024
AIR BAGS, ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
I was curious about recalls because I totaled my 15 Acadia SLT2 and when I hit the impact didn’t deploy airbags and I had no idea until after my accident that they were recalled!!! This incident totaled my Acadia caused my face to be slammed into my steering wheel, cutting me in 2 places and shattering my eye glasses. I now have a scar that looks like a 2nd chin from my impact to hitting the steering column! What should I do? I wasn’t or hadn’t received anything from GMC about this recall until recently and damage has already been done and I’m at a loss of tremendous amounts because my air bags could have saved $300+ glasses and doctors appointments etc…
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11609639August 20, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606818August 6, 2024
AIR BAGS
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601180July 11, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with an electrical wiring failure. The contact was informed that the electrical wiring needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the recall repair for NHTSA Campaign Number: 23V334000 (Air Bags) was performed in November 2023. The contact stated that the vehicle had been serviced by the dealer five times since July 2020, due to the air bag failure. The contact stated that the dealer refused to inspect the vehicle. The manufacturer was made aware of the failure however, no assistance was provided. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599551July 6, 2024
ELECTRICAL SYSTEM
Drivers side door caught on fire overnight. Burned up the interior of the vehicle and smoldered out. Windows were up, car was completely closed and locked. Still starts and drives. Door, seat, steering, ceiling , visor all burnt and melted to some degree. Seems to have been electrical.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11597721June 29, 2024
AIR BAGS
Passenger Air bag recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595048June 18, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594102June 13, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587650May 8, 2024
UNKNOWN OR OTHER, STEERING, SUSPENSION
Not inspected by anyone else because they have no idea where to look because the light and actions happen on and off. Warning light and message appears. Service Traction Control and service Stabilink Light yes I will bring it in. It will turn on randomly at this point for about 4 months and the brakes are locking up the wheels while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586510May 2, 2024
STEERING
Complete loss of steering at low speeds. This has been an issue with GM for years, and is still not corrected on my 2015 GMC Acadia. At a stop light or when turning a corner, I could barely turn the steering wheel. GM needs to pay to have this fixed on all vehicles still affected. There is no way I could maneuver this vehicle to avoid a person or vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584054April 19, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583461April 17, 2024
AIR BAGS
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, parts to do the recall repair was not yet available. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582723April 12, 2024
ENGINE, POWER TRAIN
My vehicle has a severe launch shudder in 1st gear from a stop, and while driving along when I’m in 4th gear, or during the 2-3 upshift or 3-2 downshift. It shakes the entire suv so bad I have to stop accelerating. The vehicle becomes uncontrollable which is a major safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579960March 28, 2024
STEERING
The contact owns a 2015 GMC Acadia. The contact stated while making a turn and parking, the steering wheel was hard to maneuver. The contact stated no warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed that the power pump steering needed to be replaced as there were metal shavings found in the fluid. The vehicle was at the independent mechanic awaiting a power steering pump. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576230March 8, 2024
AIR BAGS
My vehicle is involved in GM safety recall N232404980. I received a letter dated June 2023 from GMC informing me of the recall. On 3/6/24, I contacted GMC to inquire when I could expect to have my vehicle repaired. No timeline could be provided. I sent and email to NHTSA with my concern over the time lapse in the vehicle repair. In an email from NHTSA, I was given a GMC phone number to call to get a timeline for the repair. GMC is unable to provide me with a timeline. I think I have waited long enough and have driven a dangerous vehicle too long. Why can I not at least get some idea of how much longer I will have to wait. I understand that I can receive serious injury or even die from this problem. I would like my vehicle repaired soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575826March 6, 2024
AIR BAGS
The airbag warning light came on, and the console message "SERVICE AIRBAG SOON" was displayed. The drivers seat side airbag was disabled. The vehicle is a 2015 GMC Acadia with 66,590 miles when this happened. A TSB for this exact issue was The charge for the repair is dated 04/07/2015, but I was never notified about an existing issue that could disable an airbag. I was charge $632.82 for a labor-only repair (no parts are necessary) to resolder the wires in a connector. This should have been inspected/repaired years ago under warranty, after GM knew this condition could eventually disable an airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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