GMC Acadia Complaints (2015)

243 consumer complaints on file.

#11055051December 16, 2017
STEERING, UNKNOWN OR OTHER, EXTERIOR LIGHTING
MY FIRST INCIDENT ON MY 2015 GMC ACADIA SLE FWD PURCHASED BRAND NEW WAS THIS YEAR AT 40000 MILES. ONE HEAD LIGHT WENT OUT AND THEN THE OTHER IN WHICH THE DEALER WANTED 400+ BUCKS TO REPLACE. THE LIGHTING IS ACTUALLY BAD FROM THE HEADLAMPS. THEY LIGHTS DO NOT EXTENDED IN FRONT OF YOU TO SEE IF YOU WILL BE COMING UPON ANYTHING AND CAN POSSIBLY RUN IT OVER. MY SECOND ISSUE AT 41000 WAS THE POWER STEERING. ONE DAY I HEARD A LOUD WHINING AS I TURNED THE CORNER ON A CITY STREET AND SUDDENLY THE POWER STEERING STOPPED. I LOOKED IN THE MANUAL AND IT SAYS TO PUT A CERTAIN TYPE OF TRANSMISSION FLUID IN THERE, BUT I HAD JUST HAD A FREE OIL CHANGE AT THE DEALER ABOUT 3 WEEKS AGO AND THEY DO NOT TOP OFF ANY OTHER FLUIDS. AFTER PUTTING THE FLUID IN THE POWER STEERING PLACE, I NOTICED A LEAK. COME TO FIND OUT THE POWER STEERING PUMP IS LEAKING ON MY CAR WITH ONLY 41000 MILES. A BRAND NEW CAR PRACTICALLY THAT COST 30,000 SHOULD NOT HAVE ISSUES SO SOON. TODAY, DRIVING TO WORK I ALMOST LOST IT BECAUSE MY CAR ALL OF A SUDDEN STARTED JUMPING CODES "SERVICE STABILITRAK; SERVICE TRACTION CONTROL; TRACTION CONTROL OFF; ENGINE POWER IS REDUCE' AND MY SPEED WENT FROM ABOUT 40 TO 30 INSTANTLY. I WAS DRIVING ON A CITY STREET TRAFFIC WHILE THIS HAPPENED AND WAS UNAWARE. JUST THINK, IF I DID NOT PUT ON BRAKES AND WAS GOING AT A CERTAIN SPEED AND THE PERSON BEHIND ME IS AS WELL, AND MY CAR'S SPEED JUST DROP DRAMATICALLY, WHAT TYPE OF INJURIES COULD HAVE OCCURRED. I AM VERY PERTURBED BECAUSE THIS IS THE SECOND GM CAR THAT I PURCHASED WITH DEFECTS AND MY CAR JUST SO HAPPEN TO BE OMIITED FROM ANY RECALLS. I OWN A 2010 CHEVY MALIBU AS WELL AND THE POWER STEERING COMPLETELY STOPPED WORKING IN 2015 AND I HAD TO PAY 1300 TO GET IT FIXED, WHILE OTHER CARS WHERE ON RECALL FOR THE SAME ISSUE. I'M SO DONE WITH GM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051603November 30, 2017
STEERING
I NOTICED THE OTHER DAY WHEN I WAS TURNING MY STEERING WHEEL IT WAS VERY HARD. NO LIGHT OR WARRING AT ALL. I CHECKED MY POWER STEERING FLUID AND IT WAS FULL. I'M NOT ABLE TO TURN THE WHEELS WHEN I'M NOT PRESSING ON THE GAS PEDDLE. I WANT TO MY LOCAL MECHANIC AND HE TOLD ME THAT THERE SHOULD BE A RECALL ON THESE CARS. BECAUSE HE HAS REPLACED TOO MANY IN THE 2015 MODEL. IF I HAVE THEM REPLACE THE POWER STEERING PUMP IT WILL COST ME $1000. THIS IS NOT A GOOD THING. I ALMOST GOT INTO AN ACCIDENT, BECAUSE I WAS NOT ABLE TO TURN THE WHEEL IN TIME. THANK GOD THE OTHER CAR MOVED OUT OF THE WAY. I HAVE YOUNG CHILDREN IN MY CAR EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047312November 19, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHEN DRIVING STABLITRAC, ABS, ALL WHEEL DRIVE FAILS GIVING ALARMS ON THE DASH. SUV STARTS SO SHUTTER AND LOOSE ACCELERATION. IF THE CAR IS STOPPED AND SHUT OFF IT WILL CLEAR. WHEN YOU START DRIVING AGAIN IT WILL RANDOMLY DO IT AGAIN, SUCH AS WHEN YOU TURN A CORNER OR PULL OUT TO PASS SOMEONE. I HAS HAPPENED A COUPLE OF TIMES. THE LAST TIME WAS WORSE. I ALMOST GOT HIT BECAUSE IT LOST POWER. LOOKING ON LINE IT LOOKS LIKE THE SAME PROBLEM THAT OTHER GMC VEHICLES HAVE A HISTORY OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022605September 11, 2017
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
APPROXIMATELY 2 MONTHS AGO, THE VEHICLE SHUT DOWN IN THE MIDDLE OF HIGH SPEED TRAFFIC. SEVERAL WARNING INDICATORS APPEARED (E.G. "STABILITRACK OFF", ETC.), THEN THE VEHICLE IMMEDIATELY SHUT DOWN. PROPULSION STOPPED AND THE VEHICLE SLOWLY CAME TO A STOP. LUCKILY, MY WIFE WAS ABLE TO STEER OFF TO THE SIDE OF THE ROAD SAFELY. IT WAS TOWED TO THE DEALER, ALTHOUGH IT WAS ABLE TO RESTART. THE DEALER HAD FIXED IT, THEN RETURNED THE VEHICLE TO US. TWO MONTHS LATER, THE IDENTICAL THING OCCURRED; SAME ERROR MESSAGES FOLLOWED BY THE VEHICLE SHUTTING DOWN, IN THE MIDDLE OF DRIVING IT. WE TOOK IT BACK TO THE DEALER, AND A DIFFERENT PROBLEM WAS DIAGNOSED (WITH THE VEHICLE OUT OF SERVICE > 2 WEEKS THIS TIME). WE HAVE LOST CONFIDENCE IN THE VEHICLE, AND FEEL IT IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019488August 25, 2017
VISIBILITY
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE AIR CONDITIONER ONLY EMITTED HOT AIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COMPRESSOR HOSE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002034June 28, 2017
AIR BAGS
SERVICE AIR BAGS. THE WHOLE AIR BAG SYSTEM FROM FRONT TO BACK NEEDS SERVICING. I BELIEVE GMC ACAIDAS NEED TO BE RECALLED FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983662May 5, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 GMC ACADIA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND THE CONTACT HAD TO EXERT EXCESSIVE PRESSURE TO THE BRAKE PEDAL. THE CONTACT THEN HEARD AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY DISENGAGED AND SLOWED DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND MADE ARRANGEMENTS TO HAVE THE VEHICLE TOWED TO A DEALER. THE FAILURE MILEAGE WAS 35,021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971435April 8, 2017
UNKNOWN OR OTHER
GEAR SELECTOR CAN BE CHANGED WITHOUT PRESSING BRAKE OR HAVING KEYS IN INHIBITION. MY 4YR OLD SWITCHED THE CAR INTO NEUTRAL AND ROLLED IT DOWN OUR DRIVEWAY INTO OUR GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939090January 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
SERVICE STABILITRAK--TRACTION CONTROL OFF! MESSAGE, THEN CAR RAN ROUGH AND LUNGED ON ACCELERATION. THIS HAPPENED AT 5,000 MILES, REPAIRED AT DEALER. AGAIN ABOUT 12,000 ON A TRIP AND RESET ITSELF. NOW, AT 20,000 MILES SAMES MESSAGE AND IS AT THE DEALER BEING REPAIRED. THIS IS A SAFETY HAZARD. PLEASE INVESTIGATE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935969December 17, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
EVERYTIME IT RAINS THE PASSENGER FLOOR GETS WET. I CAN NOT SEE THE WATER COMING IN. HOWEVER, THE MAT AND FLOOR CARPET IS ALWAYS WET AFTER IT RAINS, EVEN IF THE FRONT PASSENGER DOOR HAS NOT BEEN OPENED OR EXPOSED TO THE RAIN. THIS HAS CAUSED MOLD TO GROW ON FLOOR MAT. THIS IS AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935041December 13, 2016
TIRES, WHEELS
I HAVE GOODYEAR FORTERA HL TIRES ON MY ACADIA AND STARTED HAVING PROBLEMS WITH THEM JUST AT 1 MONTH AFTER I LEASED MY CAR. THE FIRST PROBLEM WAS THAT I ENDED UP WITH A MAJOR FLAT TIRE & IT WAS JUST A BIG HOLE IN THE LARGE TREAD. SINCE THEN THE TIRES NEVER HOLD INFLATION...ALL OF THEM. I HYDROPLANE WHEN TURNING ON ROADS THAT ARE ONLY SLIGHTLY WET AND THE ENTIRE CAR SLIDES SIDEWAYS. I NOW NEED TO REPLACE THESE TIRES AT JUST 30,000 MILES WHEN THE SUPPOSED MILEAGE WARRANTY IS 60K. THERE WAS A RECALL FOR THIS EXACT TIRE BUT THE PRODUCTION RECALL ENDED AT JUST TWO WEEKS PRIOR TO WHEN MINE WERE PRODUCED. HOWEVER, MY TIRES ARE DOING THE SAME EXACT THINGS THAT THE RECALLED TIRES DID AND THESE SHOULD BE INCLUDED IN THE RECALL AS WELL. THE TREADS HAVE CRACKS, SPLITS AND PITS IN THEM JUST AS THE RECALLED TIRES AND HAVE ISSUES WITH PSI/INFLATION AS WELL. THEY ARE NOT SAFE TO DRIVE ON AND NEED REPLACED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927798November 25, 2016
EXTERIOR LIGHTING
WE HAVE A 2015 GMC ACADIA SLE-2 WITH PROJECTOR HEADLIGHTS. WE CAN ONLY SEE ABOUT 50-75 FT. AHEAD WITH LOW BEAMS, THERE IS A DARK LINE AT HOOD LEVEL WHERE THE LIGHT CUTS OF INTO DARKNESS. THE LIGHT BOUNCES UP AND DOWN WHEN DRIVING THIS IS VERY DISTRACTING AND DANGEROUS. IT IS DIFFICULT TO SEE THE SHOULDER OF THE ROAD, I DID NOT SEE A PEDESTRIAN UNTIL HE WAS RIGHT BESIDE ME. THE HIGH BEAMS ARE ABOUT THE SAME AS THE LOW BEAMS IN OUR PREVIOUS VEHICLE (2010 GMC TERRAIN). I CONTACTED OUR DEALER WHO SAID THERE WAS NO RECALL OR TSB REGARDING OUR PROBLEM. THE SERVICE MANAGER SAID HE WILL TRY TO ADJUST THE AIM OF THE HEADLIGHTS. HE STATED HE HAD DONE THIS WITH OTHER CUSTOMERS BUT IT WAS NOT A FIX FOR THE PROBLEM IT MAY ONLY HELP A LITTLE. I SAW SIMILAR COMPLAINTS ON CARCOMPLAINTS.COM. WE FEEL THIS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. WE FEEL SOMEONE SHOULD DRIVE THIS VEHICLE IN A DARK RURAL AREA (WHERE WE LIVE AND DRIVE MOST OFTEN) AND THEY WOULD SEE THE PROBLEM!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911123October 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE DEALER DIAGNOSED THAT THE AIR BAG WARNING SENSOR NEEDED TO BE REPLACED. THE AIR BAG WARNING SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED. WHILE THE VEHICLE WAS BEING REPAIRED FOR THE THIRD TIME, THE REAR AIR BAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884084July 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED WHETHER DRIVING OR PARKED. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER WAS UNABLE TO IDENTIFY THE FAILURE AND DIAGNOSE THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER STATED THAT FURTHER EVIDENCE REGARDING THE FAILURE WAS NEEDED. THE APPROXIMATE FAILURE MILEAGE WAS 18,860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876566June 25, 2016
UNKNOWN OR OTHER
I HAVE A 2015 GMC ACADIA WITH 47800 MILES ON IT AND THE AC IS ALREADY BROKEN. SINCE IT'S PASSED THE 36000 MILES THE DEALERSHIP WANTSE TO PAY FOR THE REPAIRS. HOW IS THE AC BROKEN ALREADY ON A VEHICLE THAT'S A YEAR OLD AND LESS THEN 50000 MILES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825510February 10, 2016
ELECTRICAL SYSTEM, ENGINE
DRIVING AT 34-45 MPH LOSE ALL ENGINE POWER AND HAVE TO PULL OVER. VEHICLE TOTALLY LOSES ALL POWER. ENGINE SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786048October 26, 2015
SEAT BELTS
ON OCTOBER 8, 2015, OUR FAMILY WAS DRIVING ON I-85 NEAR HUNTERSVILLE, NC. WE WERE IN OUR 2015 GMC ACADIA, WHICH WE'D BOUGHT NEW IN AUGUST. WE WERE IN STEADY, MOVING TRAFFIC. THE CABIN WAS QUIET; I WAS DRIVING, MY WIFE WAS IN THE PASSENGER SEAT, AND OUR TWO CHILDREN (AGES 9 AND 7) WERE IN THE SECOND ROW CAPTAIN'S CHAIRS. BOTH CHILDREN WERE WATCHING THEIR IPADS. SUDDENLY WE HEARD WHAT SOUNDED LIKE A PISTOL BEING FIRED INSIDE THE CABIN, FOLLOWED INSTANTLY BY OUR 7 YR OLD SON ('SON') SCREAMING AND YELLING, 'IT HURTS, IT HURTS.' MY WIFE AND I BOTH TURNED AROUND AND SAW SON CLUTCHING HIS LOWER BACK. I NEGOTIATED THE CAR TO THE SHOULDER AND SAW THAT THE ENTIRE HOUSING/CASING OF HIS SEATBELT BUCKLE HAD SPONTANEOUSLY EXPLODED. THE BUCKLE WOULDN'T UNLATCH, BUT MY WIFE GOT HIM OUT OF THE SEAT AND EXAMINED HIM. HE HAD A PUNCTURE/GASH IN HIS LOWER BACK, WHERE SOME OF THE SHRAPNEL HAD HIT HIM. WE FOUND BOTH PLASTIC AND METAL SHARDS IN THE CAR. TO GIVE YOU AN IDEA OF THE FORCE THE EXPLOSION CAUSED, THERE WAS ALSO A 2-4 INCH HOLE IN THE INTERIOR DOOR'S PANELING. ONLINE RESEARCH SUGGESTS THAT A PRETENSIONER MAY HAVE MALFUNCTIONED; A GMC SERVICE MANAGER STATED THAT THE SECOND-ROW CAPTAIN CHAIR SHOULD NOT HAVE A PRETENSIONER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10759537August 26, 2015
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
AFTER PICKING UP OUR NEW TRUCK WE NOTICED THAT THE VEHICLE'S ENGINE WAS SHORT JUMPING AT LOW SPEEDS, ESPECIALLY WHEN IN TRAFFIC - AT FIRST WHEN THIS OCCURS YOU HAVE TO ALMOST ASK YOURSELF DID I HIT THE GAS PEDAL INSTEAD OF THE BRAKES. AFTER ONLY A COUPLE WEEKS OF OWNERSHIP WE DROPPED OFF OUR NEW VEHICLE TO BE REPAIRED. DEALER 'S GMC CERTIFIED TECHNICIAN HAD TO CONSULT WITH GMC CORPORATE TO HELP TROUBLESHOOT AND THEN DECIDED TO REPLACE THE LOWER AND UPPER ENGINE VALVE COVERS, AND THE TRANSMISSION CONTROL MODULE; WHICH WAS A QUICK FIX THAT LASTED A LITTLE OVER A WEEK. NOW OUR BRAND NEW VEHICLE IS ONCE AGAIN A LEMON AND REPEATING THE ORIGINAL ISSUE. AFTER CONTACTING GMC AND AFTER REQUESTING ANOTHER SAFER NEW VEHICLE SINCE ITS COMMON SENSE THAT A BRAND NEW TRUCK SHOULD NOT HAVE ANY INTERNAL ENGINE OR TRANSMISSION PROBLEMS BEING THAT WE HAVE A FOUR YEAR OLD, TWO YEAR OLD, AND A NEWBORN, I AM A CONCERNED FOR MY FAMILY'S SAFETY; GMC CORPORATE RESPONSE WAS "DON'T YOU THINK THAT 1 CAR IN 300,000 WOULD HAVE AN ISSUE"... AT THE END WE ARE NOT TALKING ABOUT A LOOSE BELT OR WHEEL OUT OF BALANCE, BUT AN INTERNAL PROBLEM WHICH THERE TECH TOLD MY WIFE THAT HE COULD NOT GUARANTEE THAT THE CARE WAS SAFE DURING HIS TEST DRIVE. THE DEALER'S MANAGER RESPONSE WAS "THE CAR IS NOT OUR PROBLEM WHEN IT LEAVES OUR LOT", IT THEN FALLS UNDER THE MANUFACTURE WARRANTY; WHICH MAKES SENSE, BUT ONCE AGAIN WE ARE TALKING ABOUT A BRAND NEW CAR, NOT A CAR THAT HAS SOME USAGE. NOW TWENTY DAYS IN THE SHOP AND ONLY 2,000 MILE ON THE VEHICLE THEY DECIDED TO REPLACE THE TRANSMISSION, BUT STILL CAN'T TELL US WHAT IS WRONG WITH THE VEHICLE; WHICH NOW WHEN BRAKING ON THE HIGHWAY IT DOWNSHIFTS HARD AND ALMOST FEELS LIKE SOMEBODY REAR ENDED YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745006July 30, 2015
EXTERIOR LIGHTING
MY RECENT TRIP FROM CONNECTICUT TO ATLANTA,GA AND THEN TO VERO BEACH ,FL WAS DRIVEN AT NIGHT.I FOUND MYSELF HAVING TROUBLE SEEING ANY ROAD SIGN HANGING HIGH, AND MOST ROAD SIGNS IN GENERAL UNLESS I USED MY HIGH BEAM LIGHTING. I BROUGHT MY CAR TO THE GMC DEALERSHIP IN BOTH VERO BEACH,FL AND WATERTOWN, CT WHERE I BOUGHT THE CAR. IT WAS FOUND TO HAVE A VERY SHARP CUT OFF OF LIGHT AND WITH IN THE DESIGN TOLERANCE. BOTH DEALERS HAVE NO CLUE AS IT IS IN GMC TOLERANCE AND THERE IS NO REPLACEMENT LIGHT BULB FOR THE LIGHT ASSEMBLY. THEY BOTH AGREE THERE IS A DESIGN PROBLEM. I AM NOW STUCK WITH A NEW CAR THAT HAS BAD LIGHTING AND WILL NEED ADDITIONAL LIGHTING OR GET A NEW CAR FROM SOMEONE OTHER THAN GMC. I DID CONTACT GMC AND WAS TOLD THAT THERE WAS NOT MUCH THEY COULD DO AS IT WAS PER DESIGN.MY CAR HAS NO ADDITIONAL LIGHTING, NOT EVEN A FOG LIGHT. JUST RECEIVED A CALL FROM GMC. THE CAR IS OK BY ITS DESIGN, AND AS OF NOW I HAVE NO MORE OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734220July 15, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC ACADIA. THE CONTACT STATED THAT THE LOW BEAM HEADLAMP ASSEMBLY WAS EXTREMELY DIM. DURING EVENING HOURS, THE CONTACT HAD TO APPLY THE HIGH BEAMS BECAUSE THE VISIBILITY WAS POOR. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE LOW BEAMS MET THE MANUFACTURER'S STANDARDS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT PROVIDE A REMEDY OR MODIFICATION TO IMPROVE THE VISIBILITY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 09/21/15*LJ UPDATED 3/29/2016*JS UPDATED 11/22/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to GMC Acadia