Genesis GV80 Complaints (2022)

45 consumer complaints on file.

#11611211August 27, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
The electrical wiring harnesses affecting numerous safety systems (forward collision warning, automatic emergency braking, lane departure warning) have been chewed through by rodents. Upon further research it was determined that starting in 2016 Asian automotive manufacturers (Nissan, Toyota, Kia, Hyundai) began using soy-based insulation in their wiring harnesses as alternatives to petroleum-based insulation. Rodents (mice, squirrels, etc.) are attracted to the wiring harnesses. The resultant damage and safety concerns led customers to file several lawsuits against the manufacturers. It is not clear whether Hyundai stopped the use of these soy-based wiring harnesses after 2021. Genesis is a spin-off of Hyundai, leveraging common parts. It appears that these soy-based wiring harnesses are being used in some of the 2022 GV80 models. Genesis currently burdens its customers with the cost to troubleshoot and replace these harnesses. Given the previous lawsuits and the continue risks of using these wiring harnesses in key safety systems, it is recommended that Hyundai and Genesis issue manufacturer recalls to ensure these harnesses are replaced with materials that do not attract rodents. We first started experiencing intermittent failures in in the highway driving assist system. Then, forward collision warning and lane departure warning systems. These became more pronounced until we brought the vehicle into Pearson Genesis of Richmond on 06/28/2024. After troubleshooting and inspecting the automobile, the technician showed us pictures of where rodents had eaten through wiring harnesses (attached). The cost to repair this over two visits totaled $957.42. I contacted Genesis headquarters suggesting they investigate this further, given the lawsuits. They agreed to offset my cost by $672, but did not agree to address the underlying problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608076August 12, 2024
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM), AIR BAGS
The contact owns a 2022 Genesis GV80. The contact stated that in November of 2023 while driving at 80 MPH with cruise control engaged and approaching another vehicle, the contact changed lanes and the vehicle automatically slowed down. The contact stated that while returning to the set speed, the warning lights except for the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the battery was not maintaining enough voltage for the ECU and that the battery needed to be replaced. The battery was not replaced because the dealer did not have the battery in stock. The contact was informed that he could go to any Genesis dealer, and the battery would be replaced if it was in stock. The contact drove the vehicle to Houston, TX in December of 2023 and the failure reoccurred with the check engine warning light and other unknown warning lights illuminated. The dealer, Genesis of Spring (20440 Interstate 45 N, Spring, TX 77373) informed the contact that the battery did not need to be replaced but the ECU needed to be replaced. The contact stated that the ECU was replaced. The contact stated that on [XXX], while his wife was driving and had stopped the vehicle in the driveway, without warning all the side air bags and seat air bags deployed. The seat air bags located in the front driver side and passenger seats as well as the seat air bags in the rear driver seat and passenger seat. The frontal driver’s side and passenger’s side air bags had not deploy. The contact stated that the air bags warning light was not illuminated before or after the failure. The Insurance provider was contacted and had the vehicle towed to a USAA repair facility. The vehicle was inspected by a Genesis engineer at the repair facility. The manufacturer sent an email stating that no assistance would be offered as the air bags had not deployed due to a manufacturing defect. A case was opened with the manufacturer. The vehicle was not repaired. T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604309July 24, 2024
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
UNINTENDED ACCELERATION!! 2022 GENESIS GV80 2.5T Prestige model. 60 miles after I had the fuel pump replaced due to a recall on the fuel pump, car was totaled. It was complete luck that I or others WERE NOT KILLED. The vehicle was sitting still with engine running and all of a sudden just accelerated up to about 40+ mph. I had to steer into parked car to stop my vehicle. The gear shift would not go into neutral or reverse. entire experience took 6-8 seconds. Air bag saved me. The car had just come from the Genesis service center 60 miles prior to incident. Was in excellent condition with only 6190 on it. VERY SCARY..If I had been on the highway or going through an intersection people would have been killed, as car kept gaining speed. My insurance company has sent out an independent investigator to read data from the car-have not heard back yet. Police report was filed. NO warning light or any thing unusual prior to incident
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11598315July 2, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis GV80. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle was taken to the dealer on two occasions, where the ignition coils and unknown parts were replaced however, the failure recurred. The vehicle was taken back to the dealer, where the contact was informed that the VIN was included in NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The dealer determined that cylinders #1 and #3 were misfiring. The dealer replaced the #2 fuel injector. The contact stated that upon picking up the vehicle from the dealer, the check engine warning light was no longer illuminated; however, there was a strong gasoline odor inside the vehicle, and the odor persisted while driving. The vehicle was taken back to the dealer, where it was test-driven, and the contact was informed that the odor was no longer present. The contact stated that upon picking up the vehicle, the failure persisted. The dealer was contacted but no assistance was provided. Additionally, the contact stated that the vehicle was experiencing hesitation while driving. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555434November 16, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2022 Genesis GV80. The contact stated that on several occasions while driving at various speeds, and while parked, the vehicle stalled. The vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 7,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555267November 15, 2023
SERVICE BRAKES, ENGINE, STEERING
In 2 instances power steering doesn’t work and brakes go to the floor (it will stop, but very slowly). I believe pretty much every error code displays when this happens. Here’s some error codes: C165C87, C162387, C164286, C168787, U012300, C17024A, C174281. In addition, the back windshield cleaner sprays till it empties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552422October 28, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
My Genesis is going to get me killed! The dealership has informed me that since it doesn't give them a code, they can't fix the issue. Here is a brief summary of my issue. On 8/2/23, while in the process of a lane change, my vehicle goes into limp mode, and I am almost rear-ended by a large Ford truck! I immediately look at the dash and see it is displaying "Park" and I switch it to "Drive". My vehicle picks up speed, and accident has been avoided. On 8/8, I left my home and went approximately 10 minutes away. I was in the store for about 15 minutes. When I walked up to the vehicle, I noticed that I had to use my key to unlock the door, which wasn't common nor did the side mirrors automatically unfold. Once inside the vehicle, every time I attempted to start the vehicle it would hesitate and turn-off immediately. Eventually I was able to get it started, so I put it in reverse. After moving 2-3 feet, it completely shut down while blocking several parking spots. My vehicle started, but by this time, the vehicle has been inoperable for approximately 45 minutes in 95-degree weather! I then contacted Genesis Roadside Assistance and arranged for the vehicle to be towed to Dick Smith Hyundai in Greenville, SC. 8/26 - My son was approximately an hour away in the vehicle, and it broke down. Since the dealership informed me that it was a battery issue, my son attempted to jump the vehicle off. The vehicle had to be towed. 9/6, I was taking a right out of the parking lot, once I got midway in the road (not completing my turn), I heard a grinding noise, the dash switched to park, and speed rapidly decreased. At the same time, the traffic that was halted by a red light is now rapidly approaching. I informed my daughter to brace herself, as I slowly prayed and rolled to the medium. The technicians has informed me that the vehicle is unsafe to drive. They kept the vehicle a month. I get it this week and it breaks down 4 times. I was almost hit when it broke down between 2 lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550154October 16, 2023
UNKNOWN OR OTHER
On Sat. 9/23/2023 while driving on Rt 78 in New jersey. My vehicle started to hydroplane when i hit a puddle of water during a rainstorm. It recovered and we continued home safely. On Sat. 10/14/2023 while driving on Int. 276 in Penna. My car once again hydroplaned when i drove thru several puddles of water during a rainstorm. Only this time it was more severe and quite frightening. I slowed down to about 30mph, put on my hazard flashers and got in the right lane to continue the trip home safely. I am submitting this complaint to see if there have been any other reported incidents like this involving this particular model vehicle. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549305October 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
"What component or system failed or malfunctioned? Is it available for inspection upon request? Vehicle turned off in the middle of the road, warning it was hot How was your safety or the safety of others put at risk? The vehicle was driving on the highway and suddenly turned off without warning Has the problem been reproduced or confirmed by an independent dealer or service center? Yeah Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Only because of the dealer and they have no remedy Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545960September 22, 2023
FUEL/PROPULSION SYSTEM
Car randomly will cut off at slow speeds and when entering roadways fails to accelerate at a sufficient pace with traffic (can put pedal to floor and doesn't accelerate). Have contacted dealer several times, told earliest available to get in for service is two months and they will not order replacement fuel pump/fuel cell till the car is dropped off, and replacement part takes four to six weeks to be delivered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545762September 21, 2023
FUEL/PROPULSION SYSTEM
The fuel pump malfunctioned while driving 70 mph on the interstate. When the car shuts off, all the dashboard lights come on. Then the car does not allow you to accelerate. My husband and i almost lost our lives. Thankfully there was a shoulder on the left lane coming in from Louisiana to Texas. The car shut off 10+ times within an hour time span on the way home. My family’s safety was constantly at risk, so we immediately brought the vehicle to a Genesis dealership in Houston Tuesday August 8, 2023. It is now 9/21/23, and the fuel pump has not arrived yet because it is on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544477September 14, 2023
FUEL/PROPULSION SYSTEM
Car stopped running while on the interstate. Could have crashed into others or others crashed into me. Mechanic confirmed it’s a bad fuel pump. 10 other Genesis GV80 in the shop for the same reason. No parts available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539332August 18, 2023
SEAT BELTS
The contact owns a 2022 Genesis GV80. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538382August 14, 2023
ENGINE
I have been driving my car and it will automatically flip to neutral and start blinking all sorts of engine lights. I can sometimes stop the car and restart it, and it will be okay, but it typically takes a few tries. It has happened after I start my car and am in the driveway, when I'm going ~40MPH and when I'm on the interstate going >70MPH. I have an infant and have been in the car with him when this has happened. This is obviously anxiety inducing anytime I get in the car, but even more so when I need to transport him. I have requested a loaner car from multiple Genesis dealerships until they can diagnose and fix it, but most do not have appointments until September and expect me to drive my car until then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538101August 12, 2023
VEHICLE SPEED CONTROL
While driving 45 mph on a straight stretch of a state road, I hit the brakes multiple times and decelerated so I could take the hard right exit and then make an immediate sharp left in a residential area. As I moved to the exiting lane, I turned on the right turn signal and eased off the brake. The car revved HARD, accelerated immediately and the cruise control icon + 58 mph began flashing on the display above the speedometer. I slammed the brakes to stop the car. I had not intentionally nor even accidentally turned on the cruise control (adaptive or otherwise) at any point during this trip or in any days leading up to it. I had been driving for just shy of 4 miles when this happened and had hit the brakes multiple times on this trip due to multiple sharp turns prior to the straight stretch. I was the lead car at various points in this trip, so if adaptive cruise had been on, I would’ve accelerated prior to this incident. Additionally, hitting the brake multiple times when I was traveling would’ve turned off cruise control had it been on already. We reported this to Genesis immediately and have awaited some closure, but they have been dismissive and unconcerned despite multiple points of outreach from us. We stopped driving the GV80 after a trip to the Genesis service center failed to provide any resolution. We are uncertain if the car is safe to drive and do not wish to chance it and would like some resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537978August 11, 2023
FUEL/PROPULSION SYSTEM, ENGINE
1) This vehicle was taken in for the seatbelt pretensioner issue and was turned away due to 'no replacement parts on hand'. To be clear an appointment was made indicating this is the service needed and the dealer could not complete the work. 2) Additionally this vehicle suffers from a sudden loss of power on the highway. If vehicles are following too closely there could be a serious accident. The failure mode of this condition is triggered by high temperatures 105 to 107 F there is a persistent DTC code P0087000 which indicates inadequate fuel pressure and maybe caused by fuel pump, pressure regulator, or sensor. At least once, when the car cools off the main computer (referred to 'the head unit' by Genesis customer care) can be 'reset', and all DTCs are cleared and Check Engine Light is cleared. Several owners of G70, GV70, and GV80 owners are reporting similar "sudden loss of engine power" on the owners forum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525789June 7, 2023
ENGINE
this is a follow up on a previous incident vehicle stalling since 24 hours after purchasing on September 29 2022. was taken to shop total of three times 2 of them towed because of stalling on middle of road. on those occasion they blamed a coil and a fuel injector. has been at dealer since October 28 2022. to this date still not repaired because after 6 months there they finally agreed and came to the conclusion that engine was defective. Cylinder chamber not creating enough pressure therefore staling the engine. now since april still waiting for a new engine to be installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515716April 6, 2023
SEAT BELTS
The safety belt pretensioner recall has been out in the vehicle for over a month. I am really concerned about driving my vehicle due to the recall. Can the repair be expedited? I have called the dealership multiple times and cannot repair due to the solution not presented from Genesis. Is there any way that this can be resolved so I can get back to driving my vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504984February 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Engine had first incident not turning in one morning and check engine light showing up. Vehicle had to be towed to neares dealer for repair. They stated there was a dirty coil and that problem was resolved. Two days later check engine e light again came back on and vehicle engine would rattle and stall. Dealer stated it was bad fuel to wait a few days. Took back to retailer this time the states there was a malfunctioning fuel injector that was replaced. 1 week later engine stalled in middle of busy main avenue in town and once again had to be towed to dealer for repair: vehicle has been at dealer since October 28 ,2022. They have replicated the problem and still can’t fix the problem have been without a vehicle for 3 months now. No loaner or rental car provided. Ci tasted manufacturer and still no remedy. Please investigate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484745September 16, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis GV80. The contact stated that while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered fuel leaking from under the engine cover. The vehicle was taken to the local dealer for repair and the contact was given a loaner vehicle of the same year make and model. Days later, the same failure occurred with the loaner vehicle. While in for service, the dealer diagnosed that the low-pressure fuel line had been chew and damaged by rodents. The low-pressure fuel line was replaced and the vehicle was retrieved. The contact stated that days later the failure reoccurred. The manufacturer was also notified of the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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