Ford Transit Connect Complaints (2014)

128 consumer complaints on file.

#11002043June 28, 2017
FUEL SYSTEM, GASOLINE
FUEL PUMP WENT OUT WHICH CAUSED MY CAR TO DIE IN MIDDLE OF RUSH HOUR TRAFFIC ON 6 LANE HIGHWAY (3 LANES EACH WAY) JUST OVER A RISE. I SEE A RECALL 15V005000 (FORD RECALL 14S30) WHICH APPEARS TO INCLUDE MY VEHICLE BASED ON DATES, BUT THE RECALL IS NOT LISTED FOR MY VIN. CAN YOU EXPLAIN WHY MINE WOULD NOT BE COVERED? MY CAR IS CURRENTLY STILL IN THE SHOP (IT IS WED EVENING AND IT WAS TOWED THERE FRIDAY MORNING. VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984765May 10, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
TWO RECALLS HAVE BEEN ISSUED ON MY VEHICLE AND THREE DIFFERENT FORD DEALERS (MODESTO, CA. TRACY, CA. AND STOCKTON, CA.) HAD REFUSE TO SERVICE THEM, I DO NOT KNOW WHAT TO DO,NOISE IS HIGH AND DISTURBING AND THE SLIDE IS BROKEN, I AM AFRAID THE DOOR COULD OPEN WHILE DRIVING. RECALL 16S35 AND RECALL 16S30 NEED HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969697March 31, 2017
SEATS
WHILE DRIVING SLOWLY THROUGH MY NEIGHBORHOOD, THE LEFT REAR SEAT SUPPORT BROKE CAUSING THE DRIVER SEAT TO LEAN BACK AND TO THE LEFT. THE PHOTO WILL SHOW THE 2 POINTS OF FAILURE. I USE THE DRIVER SEAT IN THE FULLEST BACK POSITION AND LOWEST DOWN ADJUSTMENT FOR A TALL DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967729March 22, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V491000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948424January 30, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V643000 (STRUCTURE: BODY). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945581January 16, 2017
STRUCTURE:BODY
THE SPRING-LOADED CONICAL DOOR WEDGE RECEIVER SPONTANEOUSLY BECOMES DISASSEMBLED, IMPEDING DOOR CLOSURE. THIS OCCURS WHEN THE DOOR IS OPENED, AND HAS HAPPENED TO ME OR MY WIFE ON SEVEN SEPARATE OCCASIONS. IT RENDERS THE DOOR INOPERABLE. THE VEHICLE HAS BEEN STATIONARY, IN PARKING LOTS OR DRIVEWAYS AND HAS REMAINED SO UNTIL THE PART COULD BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917240October 19, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SENSORS AND REARVIEW CAMERA START GOING OFF FOR NO REASON WHEN IN MOTION ON A CITY STREET OR HIGHWAY. THIS HAS HAPPENED SEVERAL TIMES MOST RECENT IS 10/18/2016. NOTE IF VEHICLE IS PUT INTO PARK. AND YOU WAIT 30 SECONDS IT WILL STOP. BUT STARTS UP AGAIN, AFTER 20 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916291October 15, 2016
STRUCTURE:BODY
DRIVING ON INTERSTATE (HIGHWAY SPEEDS, WINDY WEATHER), THE ENTIRE PANORAMIC SUNROOF BLEW COMPLETELY OFF THE VEHICLE. THE PANORAMIC SUNROOF ON THE FORD TRANSIT IS STATIONARY AND CANNOT BE OPENED FOR VENTILATION PURPOSES. IT ONLY LETS IN LIGHT. WE NOW HAVE A GAPING HOLE IN THE ROOF OF OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865490May 17, 2016
ENGINE
"ENGINE FAULT, SERVICE NOW" LIGHT COMES ON UPON IGNITION, AND WHILE OPERATING. ENGINE BUCKS, STALLS, AND SLIPS. THIS HAS HAPPENED MORE THAN 100 TIMES SINCE I PURCHASED THE VAN IN AUGUST 2014. THE DEALERSHIP SAYS THEY DO NOT KNOW HOW TO FIX IT. IT IS A KNOWN PROBLEM WITH FORD, BUT THEY ARE COMPLETELY IGNORING ME. MY CUST. SERVICE REP TELLS ME THAT THE "NEXT STEP" IS TO TAKE IT TO THE DEALERSHIP TO HAVE THEM REPAIR IT. THE VAN IS UNREPAIRABLE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850503March 19, 2016
FUEL/PROPULSION SYSTEM
WELL DRIVING MY TRANSIT CONNECT . I SLOW DOWN OR STOP FOR A LIGHT . WHEN IT TURNS GREEN I GIVE IT GAS AND THE VEHICLE WILL HESITATE BEFORE TAKING OFF. I TOLD MY FORD DEALERSHIP ABOUT THE RECALL ON THE FUEL PUMP BUT THEY TELL ME BY CHECKING THE VIN NO YOUR VEHILE ISNT ON THAT RECALL. I JUST FIND IT HEARD TO BELIEVE THAT EVERY RECALL FORD HAS HAD FOR THE TRANSIT CONNECT . MY VEHICLE WAS NOT INVOLVED IN ANY OF THE RECALLS. THE ISSUE I AM HAVING HAPPENS IN THE CITY STREETS, ON HIGHWAY, TURNING ETC. WHEN I NEED THE GET UP AND GO FROM THE GAS TANK IT FAILS TO HAPPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817517January 4, 2016
UNKNOWN OR OTHER
WHEN SUN IS SHINING CAN NOT READ ANY INSTRUMENTS INCLUDING SPEEDOMETER.. POOR ENGINEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817306January 1, 2016
UNKNOWN OR OTHER
THE LCD DISPLAY WHICH INCLUDES RADIO, NAVIGATION, CLIMATE CONTROL, AND BLUE TOOTH PHONE DOES NOT WORK PROPERLY. PUSH WITH YOUR FINGER IN ONE PLACE AND IT WORKS IN ANOTHER SPOT. SOMETIMES IT HANGS UP AND IS HARD TO CLEAR. STATIONARY OR MOVING IT WORKS THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748311August 13, 2015
FUEL/PROPULSION SYSTEM
OUR TRANSIT CONNECT HAS NOT HAD A PROBLEM WITH THE FUEL PUMP, AND THERE ARE OVER 7000 MILES AFTER LESS THAN A YEAR. I BOUGHT IT AT JIM BASS FORD DURING THE FALL OF 2014. I NOTICED THE RECALL FOR THE FUEL PUMP IN JUNE AND WAS TOLD BY JIM BASS FORD IN SAN ANGELO THAT PARTS WEREN'T AVAILABLE. THE NHTSA AND FORD.COM WEBSITE INFORMATION CONCURRED. I CHECKED THE FIRST WEEK OF AUGUST, AND ONLINE STILL SAYS THE PARTS ARE NOT AVAILABLE. BUT THE JIM BASS FORD TECHNICIAN SAID I COULD BRING IT IN AND THEY WOULD CHECK IT AND SEE IF IT NEEDED A NEW FUEL PUMP AND ASSOCIATED PARTS. MY APPOINTMENT WAS MADE FOR ONE WEEK LATER, WHICH WAS TUESDAY, AUGUST 11. YESTERDAY THEY TOLD ME TUESDAY THAT IT WOULD BE FIXED BY TODAY. THE TECHNICIAN SAID THE PARTS WERE AVAILABLE AS OF YESTERDAY, BUT TODAY WHEN I ARRIVED TO PICK UP THE VAN, I WAS TOLD THE PARTS HAD NOT COME IN AND IT COULD BE WEEKS BEFORE THEY DO. RATHER THAN LEAVE THE VAN IN THE HOT SUN FOR WEEKS, I TOOK IT HOME TO MY GARAGE. THEN I CALLED FORD.COM CUSTOMER SERVICE AND WAS TOLD THE PARTS WON'T BE READY UNTIL OCTOBER. TONIGHT I READ THE NHTSA REPORT AGAIN WHICH SAYS THAT FUEL PUMP PROBLEMS OF SOME VANS WERE TAKEN CARE OF IN FEBRUARY, 2015. I FEEL LIKE I AM GETTING THE RUN-AROUND FROM EVERYONE. WHOSE INFORMATION IS CORRECT? ARE THE PARTS AVAILABLE NOW OR NOT? IF SO, WHY CAN'T THEY GET PARTS FOR MY VAN? ALSO, I HAVE NOT RECEIVED A RECALL LETTER FROM FORD. ANY INFORMATION I HAVE GOTTEN HAS BEEN FROM EITHER THE NHTSA WEBSITE OR FORD.COM. CAN I DRIVE THE VAN? WHY HAVEN'T I GOTTEN A RECALL LETTER? MY HUSBAND WAS WITH ME WHEN I PICKED UP THE VAN TODAY. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746816August 6, 2015
STRUCTURE:BODY, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE GLUE THAT WAS USED TO SECURE THE WINDOW FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V777000 (STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745742August 3, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AND THE CONTACT WAS UNABLE TO OBTAIN THE VEHICLE UNTIL THE REPAIR WAS PERFORMED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744871July 30, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE VEHICLE STALLED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V005000 (FUEL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721140May 23, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. WHEN DRIVING VARIOUS SPEEDS DURING RAINY WEATHER CONDITIONS, THE DRIVER SIDE WINDSHIELD WIPER FAILED TO CLEAR THE WINDSHIELD. AS A RESULT, THE CONTACT'S VISION WAS OBSTRUCTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE WIPERS WERE OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716334May 13, 2015
UNKNOWN OR OTHER
GOING 60MPH HEARD A HIGH PITCHED NOSE INSIDE THE FRONT OF THE VEHICLE. DEALER THOUGHT THERE WAS A HOLE IN THE FIREWALL. NOT THE CASE I AM THE FIRST ONE TO HAVE THIS ISSUE. FOUND OUT TODAY AFTER THEY HAD THE VEHICLE FOR OVER 3 WEEKS THAT THE VISTA WINDOW, WHICH IS ON TOP OF THE VEHICLE, WAS LOOSE AND COULD FLY OFF AT ANYTIME. INSTANT SUNROOF BUT THINK ABOUT THE VEHICLES BEHIND YOU THAT COULD CAUSE A BAD ACCIDENT. IT WAS DETERMINED BY FORD THAT IF YOU GET INSIDE THE VEHICLE AND PUSH UP ON THE GLASS AND IT MOVES THEN IT WILL FLY OFF AT ANY TIME. THIS WAS CAUSED BY IT NOT BEING INSTALLED CORRECTLY AT THE FACTORY. I DON'T HAVE A PROBLEM WITH THIS ANYMORE AS I TRADED THAT VEHICLE IN ON ANOTHER ONE WITH OUT THE WINDOW..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706465April 18, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WE HAVE FOUR VERY YOUNG CHILDREN WHO RIDE IN THE REAR OF OUR SEVEN PASSENGER TRANSIT CONNECT IN AN AREA OF TENNESSEE WHERE WINTER TEMPS FREQUENTLY DIP INTO THE SINGLE DIGITS AND OFTEN BELOW ZERO. OUR HEATER FOR THE REAR PASSENGERS HAS NEVER WORKED. WE HAVE HAD THE VAN BACK TO THE DEALER TWICE. STILL NO REAR HEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704795April 9, 2015
WHEELS
IN FEBRUARY I WAS DRIVING ON THE FREEWAY AND HEARD A STRANGE NOISE. WHEN I GOT OFF THE FREEWAY I NOTICED THE TIRE WAS FLAT. IN MARCH I WAS GETTING OUR OF THE CAR AND A MAN WALKING BY NOTICED I HAD A BUBBLE IN THE SIDE OF MY TIRE. I HAVE HAD TO REPLACE 3 TIRES SINCE I GOT THIS CAR I BOUGHT THE CAR ON 12/26/14. AND HAVE HAD PROBLEMS WITH THREE OF THE ORIGINAL TIRES ON THE CAR! I ONLY HAVE ABOUT 2,000 MILES ON THE CAR. THE FIRST 2 TIRES I PAID TO HAVE THEM REPLACED. THE THIRD TIRE I AM WAITING TO HAVE IT REPLACED BY THE COMPANY. I AM USING THE SPARE AND DON'T HAVE A BACK UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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