Ford Transit Connect Complaints

14 consumer complaints on file.

#11750893July 16, 2026
POWER TRAIN
I am writing to report a serious safety concern involving our 2023 Ford Transit Connect (VIN [XXX]) van that resulted in an unintended vehicle movement and collision. While the incident resulted in only minor property damage and a minor injury, we believe the circumstances warrant review due to the potential for a much more severe outcome. The vehicle had been exhibiting operational issues prior to the incident. Employees reported that it was running and shifting noticeably rough and, after being parked, would not move when placed in either Drive or Reverse. The engine RPM would increase to approximately 2,000 RPM with throttle input but the vehicle remained stationary. The following witness statements document the sequence of events: Witness #1: [XXX] started the van to verify whether the issue from the previous day remained. The van still would not move. He placed the transmission in Neutral, turned the engine off, and we were able to push the van by hand. Based on this, he concluded the brakes were not preventing the vehicle from moving. He then reached into the van and restarted the engine. Immediately upon startup, the van accelerated forward unexpectedly at a high rate of speed, jumped the curb, and struck the hangar wall. [XXX] attempted to stop the vehicle, and I also attempted to intervene, but the event occurred so quickly that neither of us was able to prevent the collision. Witness #2: I went to the van to diagnose the reported issue. I had been informed the van had been running and shifting roughly before it was parked and would no longer move afterward. I started the vehicle while it was in Park and attempted to engage both Reverse and Drive, confirming that it would not move. The engine RPM increased to approximately 2,000 RPM with throttle input and remained elevated. I then shut the engine off and placed the transmission in Neutral with the ignition in the Run position to determine whether the vehicle would roll. It rolled f INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11742206June 4, 2026
VISIBILITY/WIPER
The factory windshield is loose/improperly bonded causing MOLD. This problem was found when i first bought the only four year old vehicle because of a musty/moldy smell. On the way home from the dealership it happened to storm and there were a few raindrops coming in at the top center of the windshield. I also had terrible allergy symptoms and headaches after only a few minutes of driving. I peeked under part of the vinyl floor and discovered major water and mold issues. I took it to my local Ford dealership who confirmed the windshield was likely the culprit as it was very loose. I researched this online and found an auto leak specialist demonstrating this same make/year/model van that the windshield could be easily moved simply by pushing lightly on the glass from inside the cabin, showing a bonding issue. This was the case on my van as well. This is the same issue that there WAS a recall for on the previous model (there just isn't one for this model yet) The damage was extensive and very dangerous for people like me who are sensitive to mold and can cause respiratory issues. I removed the seats and floor. There was approximately half gallon of water under the vinyl floor and mold everywhere. the vinyl floor conceals the water as it is waterproof. I spent well over a week on mold mitigation with drying/contaminated part removal/disinfecting. The insulation in the footwell was soaked and full of mold as well as the open cell foam on the underside of the vinyl. The metal body parts also had mold. I reached out to Ford Customer Care who claimed there's nothing they could do to help because there are no recalls for this model. I have to pay for everything myself. The windshield was confirmed by an auto glass specialist to have been factory and an original factory bead of sealant. They also confirmed it was a bonding issue, They were able to detach and reset it PROPERLY for $424. I still have to replace the insulation and entire vinyl floor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739612May 22, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic braking system module System went out mid drive and Locked up the front right and back left brakes making vehicle immovable in the middle of the highway. Towed to a dealership where they had to remove and replace ABS module no warning lamps were present. No prior symptoms before failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739453May 22, 2026
POWER TRAIN
The transmission hasn't been working correctly for the last 2 years. It was constantly shifting incorrectly, lagging, stuttering, and making driving difficult. It finally just stopped in the middle of traffic and would not move. It threw a diagnostic code of P0751, which we learned was related to a known issue with the vehicle, TSB 25-2550. The vehicle is now not drivable and had to be towed back home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729101April 3, 2026
UNKNOWN OR OTHER
Rear window in hatch door spontaneously shattered while I was driving to work this morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713644January 27, 2026
SERVICE BRAKES
Two tires lock up gradually and then completely preventing the vehicle from being driven and causing damage to the other tires. The inability to drive the vehicle on the open road is very dangerous. There are no warning lamps. The vehicle may seem sluggish to accelerate. After towing to a service station, the ABS module failed and this caused damage to the brakes which had to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699190November 13, 2025
UNKNOWN OR OTHER
My 2022 transit van caught on fire. I was driving with my son. There were no warning lights nothing. It burt to the ground.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11696438October 29, 2025
ELECTRICAL SYSTEM
Speedometer stops working/ lighting up. I called Ford regarding recall 25C19 and they said it doesn't cover this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682740August 24, 2025
ENGINE
The radioator failed it started leaking the car is only 60k ish miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658074May 1, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN, ENGINE
While driving my 2022 Ford Transit Connect (cargo model, 2.0L) in city traffic, I experienced a serious intermittent issue. Twice now, the vehicle suddenly jerked, throttle response was delayed or non-existent, and a “Collision Detection Disabled” warning flashed on the dash. Simultaneously, the “Service Vehicle Soon” light illuminated. Both times, I pulled over and shut off the vehicle. Upon restarting, the warnings cleared and the vehicle drove normally again. There were no prior warning signs or fault messages. I brought the vehicle to Mullinax Ford in Apopka, FL, and explained the issue in detail. However, I was told there were no diagnostic trouble codes (DTCs) stored, and they refused to conduct any further testing. I specifically asked them to perform: A full scan of all vehicle modules (including the IPMA/collision system), Check the forward collision camera and wiring, Confirm all PCM/ADAS software is up to date, Perform a battery and charging system test, Inspect the throttle body or related sensors. They declined, saying “if there are no codes, there’s no issue.” This is concerning because the symptoms are intermittent and potentially safety-related — including unexpected loss of power and the disabling of a major safety system. Based on owner reports and technical bulletins from Ford for similar symptoms in other models (such as F-150 and Explorer), this may be due to software or hardware faults that do not always trigger DTCs. This issue affects my confidence in the safety and reliability of the vehicle. I am requesting that Ford investigate further, open a case, and provide support in ensuring proper diagnostics and resolution — even if the dealer won’t take further action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627527November 26, 2024
POWER TRAIN
We have just passed 87,000 miles on our 2021 Ford Transit Connect and the transmission has had to be completely replaced. We were told at the transmission repair facility that ours was one of 4 2021 Ford Transit Connects in their shop alone with a whole transmission replacement within a 2 week time period. While our vehicle is outside of the mileage for the power train warranty from Ford, it is not outside of the time period. We feel that the significant amount of transmissions needing to be replaced on 2021 Ford Transit Connects is unreasonable expectation when you purchase your vehicle brand new from the manufacturer. Our vehicle has always been properly maintained to all dealer specs for the entire time we have owned it (and it was purchased with 6 miles on the odometer).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577242March 13, 2024
ENGINE, POWER TRAIN, VISIBILITY/WIPER
My windshield is leaking and has been leaking since manufacturing. The windshield is flexing and is missing the adhesive along the top. Caused electrical damage to the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500742January 8, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
This vehicle keeps flashing service engine soon light and malfunction indicator lamp. Dealer is keep saying that there are nothing to fix the issue. However, they have noted that it might be related to fueling hole and also fuel misfire. Dealer is not addressing the issue and on the manual page 99, it advises not to operate the vehicle when both lights flash together. However, dealer is not addressing the issue. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479256August 14, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
july2, 2022 Saturday, 4pm 2021 Ford transit connect titanium -Sudden unintended acceleration I was making a very slow (2-3mph) U-turn in an empty, very small strip mall parking lot with the brake being lightly pushed as I went around tight left turn. 3/4 thru the turn the van suddenly accelerated while I believe the brake pedal was still being pushed, I pushed the brake pedal down hard but the van continued to accelerate..it wouldn't slow down. The van jumped the curb and ran into a 4' square cement planter on the sidewalk, sliding the planter about 3 ft. forward. The whole sudden acceleration happened within about 3-5 seconds and was stopped by the cement planter, cutting off the engine. All front airbags were deployed. A few cuts and bruises from the airbags required no medical attention. No citations were issued by the police. The vehicle damage has been estimated at 27,000 and the insurance company is deciding whether to total it or repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Transit Connect