Ford Transit Connect Complaints (2014)

128 consumer complaints on file.

#11388117January 14, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
DASH BOARD LIGHTS AND ALL METERS INOPERATIVE. INSTRUMENT CLUSTER INOPERATIVE. MULTIFUNCTIONAL DISPLAY INOPERATIVE. CHIMES, WARNING LIGHTS AND MESSAGES OUT. INTERMITTENT AND ALL FUNCTION COME BACK AFTER SEVERAL MINUTES OF DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366931October 28, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE DRIVER'S SIDE DOOR OF MY VEHICLE WILL NO LONGER LATCH. THIS PROBLEM APPEARED WITHOUT ANY PRECIPITATING EVENT, JUST ORDINARY USE OF THE DOOR. WHEN I RESEARCHED THE PROBLEM ONLINE, I SEE THAT THE FORD MOTOR COMPANY HAS RECALLED VEHICLES OF THE SAME MODEL AND YEAR WITH THIS PROBLEM. I CONSULTED A FORD DEALER ABOUT REPAIR OF THE PROBLEM AND THEY SAID THAT THE RECALL DID NOT APPLY TO MY CAR'S VIN. THEY ALSO TOLD ME THAT THEY HAD HAD A VEHICLE OF THE SAME MODEL AND YEAR IN THEIR SHOP THAT VERY DAY WITH THE SAME PROBLEM THAT WAS ALSO NOT COVERED BY THE RECALL. I FEEL THAT THIS PROBLEM VERY MUCH PERTAINS TO THE SAFETY OF THE VEHICLE, AS THE DOOR OF A VEHICLE WITH THIS PROBLEM MAY LATCH AFTER REPEATED ATTEMPTS TO SHUT IT, AND SUBSEQUENTLY BECOME UNLATCHED WHILE DRIVING. THIS IS CERTAINLY A FRIGHTENING PROSPECT. I FEEL THAT THE PROBLEM SHOULD BE ADDRESSED PROACTIVELY TO AVOID SERIOUS INJURY TO OCCUPANTS OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361827October 2, 2020
LATCHES/LOCKS/LINKAGES
2014 TRANSIT CONNECT. CONSUMER WRITES IN REGARDS TO DOOR LATCH SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361408September 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
UPON STARTING THE VEHICLE, THE DASHBOARD DOES NOT PROVIDE INFORMATION, POWER BRAKES DO NOT SEEM TO FUNCTION, POWER STEERING QUITS AND SEVERAL ITEMS SHOW UP ON DASH. UPON CUTTING CAR OFF AND RESTARTING, THEY MAY ALL BE CORRECTED. THE NEXT TIME CAR IS STARTED, IT MAY OR MAY NOT RECUR. THIS HAS HAPPENED ABOUT SIX TIMES RECENTLY AS LATE AS TODAY. OUR FEAR IS WE WILL LOSE CONTROL OF THE CAR WHILE DRIVING AT HIGHWAY SPEEDS. IT SEEMS MANY FUNCTIONS ARE CONTROLLED BY COMPUTERS THAT HAVE A FLAW. BRAKES ALSO LOSE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355167September 15, 2020
STEERING
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOSS POWER STEERING WITH THE STEERING ASSIST FAULT - SERVICE REQUIRED WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351859August 28, 2020
VISIBILITY/WIPER
SUN VISOR BAR INTERNALLY CRACKED POSSIBLY FROM SUN AND CAUSES THE VISOR TO DROP DOWN SUDDENLY WHILE DRIVING, DANGEROUSLY OBSCURING VIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351317August 26, 2020
UNKNOWN OR OTHER
DRIVER DOOR LATCH FAILED TRAVELING 65MPH ON FREEWAY. DOOR SWUNG OPEN ON A TURN AND WOULD NOT RE-LATCH. FORD HAS DENIED THE CLAIM. FORD IS REPLACING THE LATCH AS IT HAS A 'BROKEN PAWL SPRING'. DOOR WILL NOT CLOSE UNTIL ENTIRE LATCH IS REPLACED. ACCORDING TO DEALERSHIP, THEY'VE ENCOUNTERED THIS SAME PROBLEM ON OTHER 2014 FORD TRANSIT CONNECTS. AFTER REPLACING THE LATCH, FORD INSISTED THE VEHICLE WAS SAFE TO DRIVE AND GAVE ME THE KEYS BACK. I DID NOT EVEN LEAVE THE DEALERSHIP WHEN THE LATCH FAILED AGAIN AND THE DOOR WOULD NOT CLOSE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350692August 21, 2020
STRUCTURE:BODY
THE DRIVERS SIDE DOOR LATCH STOPPED WORKING COMPLETELY. NOTHING HAPPENED TO WARRANT IT BREAKING. THE DOOR WILL NOT LATCH OR LOCK, SO IT IS A BIG SAFETY ISSUE. IT WILL JUST OPEN AND ATTEMPT TO CLOSE WITH THE MOTION OF THE CAR. I TOOK IT TO THE DEALER THINKING THEY WOULD FIX IT FOR FREE, AS IT IS A SAFETY ISSUE, BUT THEY WOULD NOT. THE VEHICLE WAS STATIONARY WHEN THE LATCH STOPPED WORKING. IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343373August 4, 2020
STRUCTURE:BODY
DRIVERS SIDE DOOR LATCH PAWL FAILURE, DOOR WILL NOT REMAIN IN THE CLOSED POSITION, NOR CAN IT BE LOCKED. VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340260July 19, 2020
STEERING
THE ELECTRONIC POWER STEERING ON MY FORD 2014 TRANSIT SOMETIMES WORKS AND SOMETIMES DOESN'T, BUT IT SOMETIMES, ON THE HIGHWAY, IT SOMETIMES WORKS AND SOMETIMES DOESN'T. ON THE HIGHWAY BENDS, THE THE STEERING WOULD SUDDENLY WORK AND THE CAR WOULD FEEL LIKE IT WAS A BIT OUT OF CONTROL. IT IS FINE IF IT IS COMPLETELY BROKEN BUT IT SOMETIMES WORKS AND SOMETIMES DOESN'T. SOMETIMES WHEN I START THE CAR, IT WORKS BUT WHEN YOU GET ONTO THE HIGHWAY, IT BREAKS. WE ALSO HAVE NO MONEY TO FIX IT. THIS HAPPENS ON FORD A LOT AND MANY CARS HAVE BEEN RECALLED BUT NOT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328018June 9, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS INOPERABLE ON EXTREMELY HOT DAYS. THE CONTACT STATED THAT ON EXTREMELY HOT DAYS, THE INSTRUMENT CLUSTER FAILED TO PROVIDE ACCURATE INFORMATION. ADDITIONALLY, THE INSTRUMENT CLUSTER LIGHTS CEASED TO FUNCTION AS DESIGNED, LEAVING THE INSTRUMENT PANEL DARK. GJOVIK FORD INC. (2600 US-34, SANDWICH, IL 60548, (815) 786-3333) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER ALSO CONFIRMED THAT THE VIN WAS NOT INCLUED IN NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325041May 18, 2020
STRUCTURE:BODY
PANORAMIC MOON ROOF (NON-MOVABLE) URETHANE SEAM SEPARATED FROM BODY AND PRESENTS AIR/WATER LEAK AT HIGHWAY SPEEDS. IF UNCHECKED, RESEARCH FOUND OTHER TRANSIT CONNECTS WHERE THE ENTIRE MOONROOF BECAME DETACHED AND FLEW OFF THE VEHICLE. HAPPENED GRADUALLY OVER THE COURSE OF A MONTH, WHILE DRIVING. THERE IS AN EXISTING RECALL (20S22) FOR THIS CONDITION, BUT FORD REFUSED COVERAGE FOR MY VEHICLE SPECIFICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322183April 24, 2020
STRUCTURE:BODY
THE DRIVER SIDE SLIDING DOOR LATCH NO LONGER LATCHES. THIS PREVENTS THE DOOR FROM CLOSING AND CAN CAUSE IT TO OPEN DURING VEHICLE MOTION. I PREVIOUSLY COMPLETED THE SAFETY RECALL FOR THIS ISSUE IN 2017. THIS FIX SEEMS TO HAVE FAILED THREE YEARS LATER. FORD WILL NOT REPERFORM THE RECALL BECAUSE THEY CLAIM THE ORIGINAL ONE IS STILL FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316245March 5, 2020
ELECTRICAL SYSTEM
MY FORD TRANSIT CONNECT REAR LIFT-GATE WOULD NOT OPEN. STATIONARY. ALL DOOR LOCKS WORKED WITH THE KEY FOB EXCEPT THE REAR LIFT-GATE. THE LIFT-GATE WOULD NOT WORK WITH THE INTERIOR DOOR LOCK ELECTRIC SWITCHES. I WAS UNABLE TO OPEN THE LIFT-GATE IN ANY MANNER. THE LIFT-GATE DOES NOT HAVE A LOCK OPERATED BY A KEY, JUST AN ELECTRONIC SWITCH. I CHECKED THE 10AMP FUSE FOR THE REAR LIFT-GATE LOCK AND IT WAS DEFECTIVE. I REPLACED THE FUSE AND THE DOOR WORKED FOR ABOUT A WEEK BEFORE BREAKING AGAIN. I REPLACED THE 10 AMP FUSE 4 MORE TIMES, EACH TIME IMMEDIATELY BLOWING THE FUSE. AFTER READING 2 SIMILAR ONLINE ISSUES ABOUT THIS, MY OPERATIONAL THEORY WAS THAT THE ELECTRICAL WIRES POWERING THE REAR LIFT-GATE SWITCH WERE "SHORTING OUT". THE MOST LIKELY PLACE WAS THE AREA WHERE THE WIRES PASSED FROM THE CAR BODY TO THE REAR LIFT-GATE. HOWEVER, SINCE I WAS UNABLE TO OPEN THE LIFT-GATE, I WAS NOT ABLE TO ACCESS THE WIRES. I TOOK THE TRANSIT CONNECT TO THE CLOSEST FORD SERVICE FACILITY, AND THEY FIXED THE PROBLEM. THE SERVICE PERSON REMOVED THE PROTECTIVE RUBBER SLEEVE COVERING THE WIRES EXITING FROM THE RIGHT SIDE OF THE TRANSIT CHASSIS TO THE RIGHT SIDE OF THE LIFT-GATE. ONE COULD EASILY SEE A NUMBER OF BLACK WIRES WITH INSULATION MISSING AND EXPOSED COPPER WIRE. THE WIRES WERE CONTACTING EACH OTHER AND/OR THE METAL WHERE THE WIRES EXIT THE CHASSIS. I DO NOT KNOW WHAT THE OTHER WIRES OPERATE, BUT THE REARVIEW CAMERA HAD BEEN INTERMITTENTLY MALFUNCTIONING FOR MONTHS. (CAR IN MOTION, BACKING UP) I FEEL THIS TO BE A DANGEROUS SITUATION, FOR THE SHORTING WIRES ARE IN THE APPROXIMATE VICINITY OF THE GAS FILL SPOUT INSIDE THE CHASSIS. GAS VAPORS COULD IGNITE. THIS IS POTENTIALLY A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300396January 20, 2020
ENGINE
MOTOR HAS A KNOCKING / TAPPING NOICE THAT SOUNDS LIKE IT'S COMING FROM BETWEEN THE CYLINDERS 2 AND 3. THE CAR HAD LOW COOLANT ALSO WHICH IS A LINK TO A CRACK IN THE BLOCK. HTTPS://YOUTU.BE/N0JYS2TEXDK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288340December 11, 2019
POWER TRAIN
AT 76K MILES THE TRANSMISSION BEGAN SLIPPING AND MISSING SHIFTS FROM BOTH REVERSE AND DRIVE SELECTIONS, EITHER HOT OR COLD. 1ST AND 2ND GEAR ARE WHERE THIS ISSUE IS MOST ACUTE. IT OCCURS WHEN ACCELERATING FROM A STOP AND ALSO WHEN DECELERATING. GATOR FORD STATED TRANSMISSION NEEDED TO BE REPLACED AT CONSIDERABLE COST. ALSO STATED FLUID WAS BURNT AND METAL FOUND IN PAN. ALL SERVICE WITH EXCEPTION OF LAST OIL CHANGE WAS CONDUCTED AT DEALER SINCE PURCHASED NEW. AT NO TIME WERE WE INFORMED OF ANY TRANSMISSION FLUID BREAK DOWN. DEALER PROVIDED LIST OF FAULT CODES WHICH DID NOT TRIGGER DASH INDICATOR OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282242November 25, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED AND SHUT OFF. THE VEHICLE WAS TOWED TO STAR LAKE FORD (1212 MAIN ST, BURGESS TOWN, PA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO KENNY ROSS FORD (3200 LIBRARY RD, CASTLE SHANNON, PA) WHERE THE FUEL PUMP WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE* NUMBERS:[XXX] AND [XXX]). THE FAILURE MILEAGE WAS 26,000. *PM CONSUMER STATED 3 TIMES ENGINE STOPPED RUNNING TWICE ENGINE WOULD NOT START. VEHICLE WAS TOWED AWAY 5 TIMES. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'),*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278870November 8, 2019
ELECTRICAL SYSTEM:HORN
AFTER OWNING THIS VEHICLE THE HORN QUIT, AT 49865 MILES. I CHECKED THE INTERNET AND FOUND SEVERAL OTHER PEOPLE WHO HAD THIS PROBLEM ON A FORD VEHICLE SIMILAR TO MINE. THE REPAIR SEEMS SIMPLE BUT I FEEL THAT THIS IS A SAFETY ISSUE WITHOUT AN HORN. THE HORN STARTED NOT WORKING ON AND OFF THEN QUIT COMPLETELY. THE HORN WOULD NOT WORK WHETHER MOVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257324September 23, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 FORD TRANSIT CONNECT. WHILE DRIVING 60 MPH, THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING PAST SIXTY FEET. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO IRISH HILLS FORD (10405 BROOKLYN RD, BROOKLYN, MI 49230, (517) 592-2112) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252504August 30, 2019
SEATS, UNKNOWN OR OTHER
THE MIDDLE ROW SEATS ARE DEFECTIVE. THEY FOLD DOWN BUT WILL NOT COME BACK UP. THEY ARE STUCK IN THE DOWN POSITION. I BROUGHT THE CAR IN TO A FORD DEALER'S SERVICE DEPARTMENT, AND THEY'VE NOW HAD IT FOR 3 DAYS TRYING TO FIGURE OUT HOW TO FIX THE PROBLEM. AT THIS POINT THEY HAVE TOLD ME THAT THERE IS SOMETHING WRONG WITH THE MANUFACTURE OF THE MECHANISM IN THE SEATBACK THAT CONTROLS THE SEAT FOLDING FUNCTION, AND THAT THE ONLY WAY THEY CAN FIX IT IS TO INSTALL A NEW SEAT. THE DEALERSHIP'S SERVICE DEPT HAS QUOTED $2000 FOR IT AS AN OUT-OF-WARRANTY REPAIR. IN SEARCHING ONLINE, I SEE THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE MODEL. I'VE SEEN THAT THERE ARE TSBS ISSUED FOR THIS PROBLEM. BUT WHEN THE DEALER PUTS MY VIN INTO THEIR SYSTEM, MY VEHICLE DOESN'T SHOW UP AS PART OF THE RECALL. I BELIEVE THIS SHOULD BE A NEW RECALL, OR AN EXPANDED RECALL, TO FIX A PROBLEM THAT FORD SEEMS TO ALREADY KNOW IT HAS -- THEY JUST HAVEN'T ACKNOWLEDGED EVERY MODEL OR YEAR THAT IT EFFECTS. ADDITIONALLY, THERE IS AN ISSUE WITH THE SOFTWARE RUNNING THE CAR'S CLOCK -- WHEN THE CAR BATTERY IS LOW, THE CLOCK STOPS WORKING, AND WILL NOT ALLOW THE USER TO RESET IT TO THE CORRECT TIME. THE DEALER SAID THAT THE ONLY WAY THEY CAN FIX IT IS TO DO A SOFTWARE UPGRADE AT A COST OF $140 - $280 EACH TIME. THIS IS ALSO A WELL-KNOWN PROBLEM ACCORDING TO MANY FORD CONSUMER MESSAGE BOARDS. I'M NOT SURE IF THIS QUALIFIES FOR A RECALL AS WELL, BUT IT SEEMS LIKE A KNOWN DEFECT THAT PUTS THE VEHICLE OWNER AT A FINANCIAL DISADVANTAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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