Ford Mustang Complaints (2012)

469 consumer complaints on file.

#10907550September 19, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND THE MAINTENANCE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907654September 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAD FRAME ISSUE IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,646.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906066September 13, 2016
AIR BAGS, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 70 MPH IN THE LEFT LANE, THE VEHICLE SHIFTED INTO FIRST GEAR AND SEIZED THE REAR TIRES WHILE ON AN INCLINE. THE CONTACT CRASHED INTO A GUARD RAIL ON THE DRIVER SIDE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED THAT ACCUSED THE CONTACT OF CARELESS DRIVING. THE CONTACT SUSTAINED BRUISING ON THE LEFT SIDE OF THE RIBS, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,150. UPDATED 10/28/16*LJ THE OUTPUT SPEED SENSOR IN THE TRANSMISSION FROM 70 MPH IN 6TH GEAR TO FIRST AND PUSHED THE CONSUMER DOWN AN INCLINE INTO A GUARD RAIL. THE CONSUMER ATTACHED THE RECALL LETTER TO HIS COMPLAINT, REGARDING AN ISSUE WITH THE OUTPUT SPEED SENSOR. UPDATED 11/0/16.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10898839September 6, 2016
AIR BAGS
2012 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO LACK OF COMMUNICATE/SCHEDULE APPOINTMENT THROUGH DEALERSHIP FOR DRIVER AIRBAG INFLATOR RECALL NOTICE REPAIRS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903818September 6, 2016
POWER TRAIN
YOU SHOULD KNOW THAT THE 2012 MUSTANG HAS A DEFECTIVE PART CALLED A THROTTLE BODY SENSOR. FORD IS AWARE IT IS DEFECTIVE BECAUSE THEY WERE REPLACING THIS PART FREE OF CHARGE PRIOR TO JANUARY 2015. CURRENTLY IT IS NOT UNDER A SAFETY RECALL BUT IT MOST CERTAINLY SHOULD BE. WHEN YOU DRIVE A CAR WITH THIS DEFECT YOUR CAN AN ACCELERATE, OR DECELERATE, AT ITS OWN WILL. IT DOES NOT RESPOND TO THE COMMANDS THE DRIVER GIVES. IT JUST SUDDENLY SLOWS OR SPEEDS UP AS IT LIKES. IF YOU HAVE NOT EXPERIENCED THIS IT MAY BE HARD TO UNDERSTAND HOW UNSAFE THIS CAN BE. IT IS NOT NAN EXPERIENCE I RECOMMEND TO ANYONE. FORD DOES NOT CONSIDER THIS A PROBLEM, BUT I DO NOT FEEL SAFE IN MY CAR AS A RESULT. TRY TOOLING ALONG I-95 AT 65 MILES PER HOUR AND HAVING YOUR CAR SUDDENLY SLOW AND SHUDDER ALMOST TO A STOP...FUN TIMES. THIS DEFECT CREATES AN UNSAFE DRIVING CONDITION THAT 100% UNACCEPTABLE AND YOU REALLY SHOULD DO SOMETHING ABOUT IT BEFORE SOMEONE, (LIKE ME) GETS KILLED. I AM SURE SOMEONE HAS ALREADY HAD ACCIDENTS BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903310September 2, 2016
AIR BAGS
TAKATA RECALL: RECEIVED A RECALL LETTER FROM FORD MOTOR COMPANY JULY 2015 AND ANOTHER JULY 2016. CONTACTED LOCAL FORD DEALER CONCERNING RECALL 2 MONTHS AGO TO HAVE AIRBAG INFLATOR REPLACED. AS OF THIS DATE (9/2/2016) HAVE RECEIVED NO WORD REGARDING PART'S ARRIVAL (DEALERSHIP ASSURED ME THEY WOULD CALL WHEN PART ARRIVED). PLEASE NOTE THAT IT HAS BEEN OVER 1 YEAR SINCE RECEIVING 1ST RECALL LETTER AND NEARLY 8 WEEKS AND PENDING THAT PART STILL HAS NOT COME IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899439August 30, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE FAN BLOWER MOTOR 2P CONNECTOR IS DAMAGE. MECHANIC INDICATE SIGNS OF MELTING AND BURNING ON THE MAIN HARSHNESS WHICH RELAYS THE FAN, AND AC COMPRESSOR. ALSO INTENSE CHIPPING OF PAINT ON LEFT FRONT QUARTER PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898137August 24, 2016
AIR BAGS
I GOT A LETTER ON AN IMPORTANT SAFETY RECALL, THIS WAS IN JULY I CAME DOWN AN SPOKE WITH MICHAEL AT THE FORD COMPANY ON SAGE RD. IN MEMPHIS TN. I HAVE BEEN WAITING FOR HIM TO CAL ME BACK ONCE HE ORDER THE PART #15S21/ NHTSA RECALL 15V-319, IT"S BEEN A MONTH NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897800August 22, 2016
STRUCTURE:BODY
PAINT IS BUBBLING UNDER HOOD CAUSED BY CORROSION OF THE ALUMINUM. FORD IS AWARE BUT WILL NOT REPAIR UNDER THE 60 MONTH UNLIMITED CORROSION WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896857August 18, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO GET THE VEHICLE TO RESTART, BUT IT STALLED MORE THAN THREE TIMES AFTERWARDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895988August 15, 2016
FUEL/PROPULSION SYSTEM
ON AUGUST 1, 2016, AT APPROXIMATELY 7:30 P.M., I WAS DRIVING SOUTH ON U.S, HIGHWAY 1 (Y,S, HIGHWAY 2 IS A 3-LANE ROAD). SUDDENLY, MY VEHICLE LOST THE POSER TO ACCELERATE. I WAS PANICKED, AS THERE WAS TRAFFIC BEHIND ME AND TO MY LEFT SIDE. I COULD DO NOTHING TO STOP THE LOSS OF ACCELERATION. FORTUNATELY, MY FRIEND AS FOLLOWING ME AND WAS IMMEDIATELY AWARE THAT I WAS HAVING A PROBLEM. MY FRIEND IMMEDIATELY PUT ON HIS EMERGENCY FLASHERS; AS I SLOWED, I WAS ABLE TO PULL OFF TO THE SIDE AND COAST INTO A FILLING STATION. AT THIS TIME, I NOTICED TWO THINGS; THE CAR RAN ROUGHLY AT A VERY SLOW SPEED AND A WRENCH SYMBOL APPEARED ON THE DASH. I WAS ABLE TO PULL TO A SAFE LOCATION ON THE FILLING STATION LOT. MY FRIEND SEARCHED FOR THE SYMBOL IN THE OWNER'S MANUAL WHICH INDICATED THERE WAS A THROTTLE CONTROL PROBLEM AND I SHOULD CONTACT MY DEALER IMMEDIATELY. AT THIS TIME, I CALLED AAA AND WAS ADVISED THAT A TOW TRUCK WOULD BE THERE IN APPROXIMATELY AN HOUR AND A HALF. WHEN THE TOW TRUCK ARRIVED, I COMPLETED THE PAPERWORK AND THE CAR WAS TAKE TO PARADISE FORD WHERE I PURCHASED IT IN 2012. THE FOLLOWING MORNING, FORD CALLED ME AND DIAGNOSED IT AS A DEFECTIVE THROTTLE BODY ASSEMBLY AND REPLACED IT. SOME RESEARCH INDICATED THAT A TSB HAD BEEN ISSUED TO FORD DEALERS ABOUT THE MALFUNCTION OF THIS ITEM. BECAUSE IN MY CASE, THIS WAS AN OBVIOUS SAFETY ISSUE, I FEEL FORD SHOULD HAVE NOTIFIED ME AND GIVEN ME THE OPPORTUNITY TO HAVE IT REPLACED UNDER WARRANTY. AS A RESULT OF THIS, I WAS CHARGED $621 FOR THE REPAIR. TO REITERATE, THE MAIN ISSUE HERE IS THAT IN AN UNSAFE SITUATION DUE TO, WHAT I PERCEIVE, AS THE FORD DEALER'S NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895567August 13, 2016
STEERING
VEHICLE LOST ALL POWER STEERING AT HIGHWAY SPEEDS. VEHICLE ALSO MADE CLUNKING SOUNDS WHILE TURNING. HAD TO REPLACE EPAS STEERING ASSEMBLY AT MY OWN COST $1656. UNSAFE AND UNPROVEN DESIGN. ELECTRICAL CONNECTORS FOR EPAS ARE MOUNTED LOW SO ROAD GRIME/RAIN PENETRATE INTO THE CONNECTOR CAUSING MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892725August 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892320August 1, 2016
AIR BAGS
I HAVE ASKED THE FORD DEALERSHIP IF THERE WAS A RECALL ON MY CAR BECAUSE I RECEIVED A LETTER SOME TIME AGO AND THEY DENY THAT THERE IS A RECALL. NO ATTEMPT HAS BEEN MADE TO REMEDY THIS PROBLEM. I REALLY WOULD LIKE TO GET THIS RECTIFIED BEFORE AN ACCIDENT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887384July 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE DEALER STATED THAT THE REQUIRED PART WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887306July 18, 2016
AIR BAGS
2012 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER AIRBAG INFLATOR HOUSING RECALL NOTICE 15V-319. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884513July 13, 2016
POWER TRAIN
MY CAR HAS GONE INTO 'LIMP' MODE SEVERAL TIMES OVER THE PAST COUPLE OF DAYS. I TOOK IT TO THE DEALER WHO ADVISED ME THAT THE ISSUE IS THE ELECTRONIC THROTTLE BODY, AND IT'S NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS PART HAS BEEN RECALLED FOR SEVERAL OTHER FORD MODEL VEHICLES - BUT NOT THE MUSTANG AND THEY WON'T COVER IT. IT'LL COST ME $570 TO GET THE PART REPLACED IN MY VEHICLE. THIS OCCURS WHILE DRIVING - AT ALL DIFFERENT SPEEDS - INCLUDING GOING 65+ MILES PER HOUR ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882351July 3, 2016
AIR BAGS
TAKATA RECALL THIS RECALL IS OVER A YEAR OLD. "NO REMEDY AVAILABLE". DO I HAVE TO DIE FIRST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881706June 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881703June 30, 2016
AIR BAGS
APPARENT TAKATA RECALL, AND I AM HAVING TROUBLE GETTING ANYONE FROM FORD TO HELP ME GET IT DONE. FIRST NOTICE OF ANY SORT RECEIVED IN MAIL FROM FORD ON JUNE 27, 2016. SAFETY RECALL NOTICE 15S21, NHTSA RECALL 15V-319. SAYS IN PART "PARTS ARE NOW AVAILABLE TO REPORT YOUR VEHICLE." AND "PLEASE CALL YOUR DEALER WITHOUT DELAY AND REQUEST A SERVICE DATE FOR RECALL 15S21." ON JUNE 28, I CALLED LINDSAY FORD IN WHEATON MD WHICH SAID IT DID NOT HAVE PARTS AND WOULD NOT KNOW WHEN THEY WOULD. I CALLED KOON'S FORD IN SILVER SPRING MD, WHICH SAID PARTS WOULD NOT BE AVAILABLE UNTIL THE FALL. ON JUNE 30, I CALLED THE FORD CUSTOMER RELATIONSHIP CENTER TO FIND OUT WHERE TO GET THIS REPAIRED; AFTER INTERMINABLE WAIT ON THEIR LINE, I FINALLY SPOKE TO A REPRESENTATIVE, WHO FORWARDED ME TO "KEVIN." HE WAS UNABLE TO DETERMINE WHEN PARTS WOULD BE AVAILABLE IN MY AREA. I AM CONCERNED THAT FORD HAS NOW SENT ME A LETTER, THE FIRST NOTICE OF ANY ISSUE WITH MY CAR, AND QUITE ALARMING; FORD TOLD ME TO CALL DEALER RIGHT AWAY, WHICH I DID, AND NEITHER OF TWO DEALERS I CALLED NOR THE FORD CUSTOMER RELATIONSHIP CENTER CAN SEEM TO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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