Ford Mustang Complaints (2009)

181 consumer complaints on file.

#10384144February 23, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED APPROXIMATELY 65 MPH. THE CRUISE CONTROL WAS DEACTIVATED AND THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT CONTINUOUSLY APPLIED THE BRAKES BUT TO NO AVAIL. SHE WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO PARK WHILE THE VEHICLE WAS IN MOTION. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY FOUR TIMES AND THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383998February 22, 2011
ELECTRICAL SYSTEM
THE CHECK ENGINE LIGHT. MY VEHICLE (WHICH I PURCHASED NEW IN JUNE 2010) HAS BEEN TO THE FORD DEALER SEVEN TIME IN AN ATTEMPT TO REPAIR AN ON-GOING PROBLEM WITH THE CHECK ENGINE LIGHT. THE FORD TECH'S HAVE DETERMINED THAT THERE IS A PROBLEM WITH THE FUEL RECOVERY SYSTEM HOWEVER THEY ARE UNABLE TO REPAIR. I HAVE NOT DRIVEN MY VEHICLE SINCE I PICKED IT UP THE END OF JAN. 2011 AND THE CHECK ENGINE LIGHT CAME ON 100 MILES FROM THE DEALERSHIP. I HAVE DETERMINED THAT THERE IS EITHER A PROBLEM WITH THE FUEL RECOVERY SYSTEM AS THE FORD TECH'S. SAY THE LIGHT INDICATES OR THERE IS A ELECTRICAL PROBLEM WITH THE INDICATOR LIGHT. EITHER OR OF WHICH COULD CAUSE A FIRE IN MY VEHICLE. I'M A FIRE INVESTIGATOR AND IT HAS BEEN MY EXPERIENCE THAT MOST ACCIDENTAL VEHICLE FIRES ARE CAUSED BY FUEL OR ELECTRICAL PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367324November 23, 2010
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
ACCELERATOR STUCK - 2009 FORD MUSTANG GT - AUTOMATIC TRANSMISSION DATE OF INCIDENT: SUNDAY, NOVEMBER 7, 2010 LATE AFTERNOON AS I DEPRESSED THE ACCELERATOR PEDAL, THE CAR CONTINUED TO ACCELERATE AFTER LEAVING MY FOOT OFF THE PEDAL AND THE THROTTLE REMAINED OPEN. I APPLIED MY BRAKES UPON REALIZING THE THROTTLE WAS STUCK. I ATTEMPTED TO SLOW THE CAR DOWN (BRAKING ONLY) BEFORE REACHING THE INTERSECTION. THE ENGINE CONTINUED REVVING AT A HIGH LEVEL (AS I CAN BEST RECALL) BETWEEN 3500 AND 4000 RPM FOR WHAT SEEMED TO BE ABOUT 5 SECONDS. LUCKILY, I CAME TO ALMOST A COMPLETE STOP BEFORE ENTERING THE MAIN HIGHWAY AS THE ENGINE SPEED WAS STILL PULLING THE CAR FORWARD WITH THE BRAKE PEDAL FULLY DEPRESSED. THANKFULLY, NO ACCIDENT OCCURRED AND NO ONE WAS HURT OR INJURED. THE CAR THEN RETURNED TO A NORMAL IDLE SPEED AND I DROVE HOME WITHOUT FURTHER INCIDENT. NOTE: THE TCS (TRACTION CONTROL SYSTEM) WAS TURNED OFF THIS DATE, WHICH WAS SOMETHING THAT I HAD NOT DONE IN THE PAST DURING OPERATION OF THE VEHICLE. I CONTACTED MY LOCAL FORD DEALER AND TOOK THE VEHICLE INTO THEIR SERVICE DEPARTMENT TO INVESTIGATE THIS SAFETY ISSUE. I WAS TOLD THEY WERE NOT FAMILIAR WITH THIS COMPLAINT AND THAT I WAS THE FIRST. A SERVICE TECH WENT OVER THE VEHICLE AND COULD NOT FIND ANY CODES OR PROBLEMS DURING A TEST DRIVE (4 MILES). BESIDES THE DEALERSHIP, I REPORTED THE INCIDENT TO FORD CUSTOMER SERVICE AS I HOPED THIS WAS SOMETHING THAT CAN BE CORRECTED AS THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT. 11/12/10 CALL RETURNED FROM A REGIONAL FORD CUSTOMER SERVICE REPRESENTATIVE. I OFFERED TO LET FORD HAVE THE VEHICLE FOR INVESTIGATION OVER THE WINTER MONTHS. I HAVE NOT HAD ANOTHER SIMILAR INCIDENT, BUT HAVE ONLY DRIVEN THE VEHICLE FOR ABOUT 50 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363612November 1, 2010
POWER TRAIN:MANUAL TRANSMISSION
CLUTCH FAILURE ON MY 2009 FORD MUSTANG GT500 - AT 18,000 MILES THE CLUTCH BEGAN TO SLIP WHILE IN HEAVY TRAFFIC. I TOOK THE CAR TO M PURCHASING DEALER AND REQUESTED A DIAGNOSTIC, THEY INDEED CONFIRMED THAT THE CAR EXHIBITED THE PROBLEM BUT INFORMED ME THAT IT WAS A WEAR ITEM WITH ONLY A 12 MS/12K WARRANTY. FORD HAS ISSUED A TSB ON THE CLUTCH AND ITS FLYWHEEL INDICATING THAT HEAVY STOP AND GO TRAFFIC WILL WARP THE FLYWHEEL AND IN TURN RUIN THE CLUTCH AND TRANSMISSION. FORD DID NOTHING TO FIX THE PROBLEM (IDENTIFIED IN THE TSB,NHTSA 10032615 - TSB-09-19-11). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331415May 20, 2010
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
I WAS INVALID IN AN ACCIDENT AND MY FRONT AND/OR SIDE AIRBAGS DIDN'T DEPLOY. I WAS STRUCK IN THE DRIVERS SIDE FRONT END AND THE DRIVERS SIDE FRONT FENDER BY A 1995 FORD TEMPO THAT WAS TRAVELING APPROXIMATELY 45 MPH. I WAS TRAVELING AT 10MPH WHEN THE IMPACT WAS MADE. THE ESTIMATE TO REPAIR MY CAR IS $8000 AND THEY HAVEN'T EVEN TAKEN IT APART YET, THAT IS JUST FROM A VISUAL INSPECTION OF THE OUTSIDE. I DRIVE A 2009 FORD MUSTANG GT PREMIUM EDITION. I AM CONCERNED ABOUT THIS ISSUE. I HAVE READ INTERNET SITES AND SAW PICTURES OF THE SAME YEAR AND MODEL OF VEHICLE THE AIR BAGS DIDN'T DEPLOY EITHER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10327613April 26, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT STATED THAT THE PASSENGER SIDE OF THE VEHICLE WAS HIT BY ANOTHER VEHICLE TRAVELING AT APPROXIMATELY 45 MPH. THE FORCE OF THE IMPACT CAUSED THE CONTACTS VEHICLE TO CRASH HEAD-ON INTO UTILITY CABLES. NONE OF THE AIR BAGS DEPLOYED AND THE CONTACT WAS INJURED. THE VEHICLE WAS TOWED AND WAS BEING INSPECTED BY THE INSURANCE COMPANY AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 39,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10322464March 27, 2010
STEERING
2009 MUSTANG GT STEERING WHEEL MAKE NOISE WHEN DRIVING SLOW, SUCH AS DURING PARKING. I BROUGHT IT BACK TO THE DEALER BUT THEY SAY THEY DONT KNOW WHY. I AM CONCERN THIS IS A POTENTIAL SAFTEY ISSUE, E.G. STEERING STUCK DURING DRIVING OR STEERING WHEEL OUT OF CONTROL. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318225March 9, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT WAS DRIVING 55 MPH WHEN HER VEHICLE IMMEDIATELY BEGAN TO ACCELERATE ON IT'S OWN. THE CONTACT STATED THAT THE VEHICLE ACCELERATED OVER 100 MPH. WHEN THE VEHICLE MADE A ROARING NOISE SHE THOUGHT THAT HER CRUISE CONTROL WAS ENGAGED. SHE CONTINUED TO APPLY THE EMERGENCY BRAKE YET, THE VEHICLE WOULD NOT STOP. THE DRIVER ALSO PLACED BOTH FEET ON THE BRAKE PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE CONTINUED TO INCREASE IN SPEED WHENEVER SHE TOOK HER FOOT OFF OF THE BRAKE PEDAL. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317468March 7, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC, POWER TRAIN
I RENTED A CAR FROM THRIFTY IN SEATTLE, AND WAS ASSIGNED AN ALMOST NEW MUSTANG. I FOUND IT EXTREMELY DIFFICULT TO BRAKE WITH MY LEFT FOOT WITHOUT ALSO HITTING THE ACCELERATOR. THE PEDALS WERE VERY CLOSE AND ALMOST SAME HEIGHT. I CONSIDERED THE CAR UNDRIVEABLE. I EXCHANGED IT ASAP, NO SURPRISE TO THRIFTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315225March 1, 2010
AIR BAGS:SIDE/WINDOW, EQUIPMENT
I WAS INVOLVED IN AN ACCIDENT ON FEB 2, 2010. MY DRIVER'S SIDE AIRBAG DID NOT DEPLOY PROPERLY BECAUSE MULLINAX FORD CO. HERE IN FLA. PUT SEATCOVERS OVER CLOTH SEATS. SO ACTUALLY THE AIRBAG HAD TO DEPLOY OUT OF TWO SEATS. I HAD PAID $950.00 FOR LEATHER SEATS NOT SEATCOVERS. THE FORD DEALERSHIP THAT REPAIRED MY CAR WILL NOT PUT THE SEATCOVER BACK ON SO NOW I HAVE SEATCOVERS ON ALL THE SEATS EXCEPT FOR THE DRIVER'S SIDE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10305352February 4, 2010
VEHICLE SPEED CONTROL
FORD MUSTANG RENTED AT TUCSON AIRPORT ON OCT. 24, 2009, 3 TIMES WHEN STOPPING AT RED LIGHT, AFTER APPLYING THE BRAKE, THE CAR'S ENGINE STARTED TO REV AND ACCELERATE INTO TRAFFIC. I COULD NOT STOP THE CAR, SCREAMED, PULLED UP THE EMERGENCY BRAKE AND PUT THE CAR INTO PARK UNTIL THE LIGHT CHANGED. ABSOLUTELY UNACCEPTABLE, BUDGET PICKED UP THE CAR AT A GAS STATION AND BROUGHT ME ANOTHER RENTAL, UNFORTUNATELY IT WAS ANOTHER FORD MUSTANG. STOPPING TO PULL INTO AN ANGLED PARKING SPACE, APPLIED THE BRAKE ON THE SECOND CAR, GUESS WHAT, IT HAPPENED AGAIN. CAR'S ENGINE REVVED AND CAR ACCELERATED INTO THE CURB, STOOD ON THE BRAKE PEDAL, NOTHING HAPPENED. PULLED UP THE EMERGENCY BRAKE AND PUT CAR INTO PARK. RETURNED THE CAR TO THE RENTAL AT THE AIRPORT, THE MANAGER BLEW ME OFF, NO ONE CARES UNTIL THERE'S A DEATH. FORD HAS NOT RESPONDED AND THIS IS MY SECOND REQUEST FOR A RESPONSE FROM YOUR OFFICE. PERHAPS, THE SAME MANUFACTURER IS MAKING THE PARTS FOR FORD AS ON THE TOYOTA. ONE DOES NEED TO LOOK INTO THIS. MY HUSBAND WAS SITTING NEXT TO ME IN THE DRIVER'S SEAT IN ALL INCIDENTS, WE ARE APPALLED. SEVERAL MAJOR ACCIDENTS WERE AVOIDED HERE, I NEED A RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303332January 30, 2010
VEHICLE SPEED CONTROL
2009 FORD MUSTANG GAINING SPEED UP TO 100 MPH ACTED LIKE CRUISE CONTROL PROBLEM FORD DEALER CHECKED IT OUT (CONCLUSION) NO PROBLEMS FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302146January 25, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. THE VEHICLE LUNGED FORWARD WHILE AT A STOP LIGHT WITH HIS FOOT ON THE BRAKE PEDAL. THE VEHICLE ACCELERATED THROUGH THE TRAFFIC LIGHT. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE AND SHUT THE ENGINE OFF. WITHIN A FEW MINUTES THE CONTACT RESTARTED THE VEHICLE AND IT BEGAN TO DRIVE NORMALLY. THE CONTACT DROVE THE VEHICLE TO THE DEALER. WHILE DRIVING IN REVERSE THE VEHICLE ALSO ACCELERATED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE IS RELATED TO THE CURRENT TOYOTA RECALL WITH THE STICKY PEDAL. THE FAILURE MILEAGE WAS 1900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294318December 2, 2009
SERVICE BRAKES, HYDRAULIC, TIRES
WHILE DRIVING AT 25 MPH AND TRYING TO EVADE A DRIVER WHO RAN A STOP SIGN, I SLAMMED ON THE BRAKES OF MY 2009 FORD MUSTANG GT. EVEN THOUGH MY VEHICLE IS EQUIPPED WITH AN ANTI-LOCK BRAKE SYSTEM (ABS), THE BRAKES DID LOCK AND THE CAR SKID LEAVING TIRE MARKS FOR SEVERAL FEET. I HAVE OWNED VEHICLES EQUIPPED WITH ABS FOR AT LEAST THE PAST 15 YEARS AND I HAVE NEVER SEEN THIS BRAKE BEHAVIOR ACROSS ANY OF THOSE VEHICLES AS I DID TODAY.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292828November 18, 2009
POWER TRAIN:MANUAL TRANSMISSION
I HAVE A FORD MUSTANG 2009 V-6, I WAS IN 2ND GEAR ACCELERATING TO PASS SOMEONE, AND GAS PEDAL STUCK TO FLOOR,COULD NOT DO ANYTHING, PUT IT IN NEUTRAL, STILL DID IT. I FINALLY TURNED ENGINE OFF AND EVERYTHING WAS OK. SCARED ME, I AM AFRAID TO DRIVE THE CAR. CALL DEALERSHIP, SAYS IT DOES NOT KNOW WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290230October 29, 2009
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. WHILE THE CONTACT WAS HAVING HIS VEHICLE EXAMINED BY THE DEALER FOR A MINOR CRASH, HE WAS INFORMED THAT THE DRIVER SIDE BALL JOINT WAS EXPERIENCING PREMATURE WEAR FOR THE AGE OF THE VEHICLE. THERE WERE NO PRIOR WARNING SIGNS. THE CURRENT AND FAILURE MILEAGES WERE 12000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279300August 4, 2009
POWER TRAIN:MANUAL TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. WHILE SHIFTING FROM THIRD INTO FOURTH GEAR, THE RPMS SUDDENLY SURGED ALL THE WAY UP, DECREASED TO 6,000 RPMS, AND FINALLY SURGED ALL THE WAY BACK UP AGAIN. THE CONTACT HAD TO PLACE THE VEHICLE INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE IS CURRENTLY BEING DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 1,000. UPDATED 12/07/09. *LJ THE CONSUMER STATED THE ACCELERATOR PEDAL BECAME STUCK ON THE FLOOR MAT. UPDATED 12/08/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274325June 19, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT STATED THAT THE HEADLIGHT LAMPS HAVE DEBRIS THAT INTERFERES WITH THE VISIBILITY. IF VISIBILITY IS REDUCED, THE RISK OF A CRASH IS INCREASED. THE CONSUMER TO 2 DEALERSHIPS, BUT THEY COULD NOT ASSIST. THE DEALER CHARGED $525 FOR HIGH INTENSITY LOW QUALITY LIGHTS. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. UPDATED 7/9/09 *CN UPDATED 07/17/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270082May 27, 2009
STRUCTURE:BODY:HOOD, STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2009 FORD MUSTANG GT. WHILE DRIVING 55 MPH, THE HOOD SCOOP WILL LIFT DURING WIND DRAFTS. THE FAILURE MAINLY OCCURS WHILE DRIVING ON TWO LANE ROADS. HOWEVER, ANOTHER DEALER STATED THAT THE FAILURE DOES OCCUR ON THE MUSTANGS AND CROWN VICTORIAS. THE DEALER STATED THAT LIQUID NAILS WILL BE USED TO REPAIR THE VEHICLE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR IF THE HOOD CONTINUES TO LIFT UP. UPDATED 06/11/09. *LJ THE CONSUMER STATED THE HOOD LIFTED WHEN DRIVING ON A 2 LANE ROAD PASSING SEMI TRUCKS. UPDATED 06/12/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266489April 23, 2009
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2009 FORD MUSTANG. THE WINDSHIELD IS MAGNIFIED AND DISTORTED. WHILE DRIVING IN THE RAIN THE VISIBILITY IS UNCLEAR AND PRESENTS A SAFETY RISK. THE DEALER AGREED TO REPLACE THE WINDSHIELD. THE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang