Ford Mustang Complaints (2013)

271 consumer complaints on file.

#10915485October 12, 2016
UNKNOWN OR OTHER
NO ACCELERATION POSSIBLE. FUEL CUT OUT. PULLED OVER CAR SHOOK. TURNED OFF. BACK ON 15 MINUTES LATER. HAPPENED 5 MORE TIMES IN HEAVY TRAFFIC. DEALERSHIP SAID TGEY FIXED IT, BUT PROBLEM PERSISTS. SAME CODE: CHECK FUEL FILL INLET. CAR ONLY 3 YEARS OLD. WHAT A JOKE. NO MORE FORDS FOR ME AND THE FORD MOTOR COMPANY HAS BEEN TERRIBLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915074October 10, 2016
EXTERIOR LIGHTING
THE STEREO PANEL GLASS IS DEFECTIVE BECAUSE IT CAN NOT HOLD UP TO SIMPLE CLEANING SOLUTIONS I.E. WINDEX TYPE GLASS CLEANERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915171October 10, 2016
AIR BAGS
MY 2013 MUSTANG HAS A RECALL FOR AIRBAGS FOR OVER A YEAR AND I HAVE CONTACTED THE DEALERSHIP THEY TOLD ME I'M ON THE LIST TO HAVE IT REPLACED.. MY QUESTION AND COMPLAINT IS WHY HASN'T IT BEEN REPLACED YET. EVER TIME I DRIVE I AM IN DANGER OF BEING INJURED. SINCE YOUR COMPANY IS RELIABLE FOR CORRECTING THE PROBLEM YOU SHOULD DO SO IN A TIMELY MANNER BEFORE SOMETHING HAPPENS. I WOULD LIKE A RESPONSE FROM YOU IF ATLEAST LETTING ME KNOW WHEN YOUR GOING TO SEND MY AIRBAG REPLACEMENT TO MY DEALERSHIP. MY CAR WAS PURCHASED AT ROUNTREE IN SHREVEPORT LA. MY NAME IS [XXX] MY EMAIL IS [XXX] MY PHONE NUMBER IS [XXX]... THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914986October 9, 2016
AIR BAGS
"TAKATA RECALL"...I RECEIVED AN OFFICIAL NOTICE OF A RECALL FROM FORD DATED 5/27/15 CONCERNING THE RECALL AND THE NEED TO REPAIR THE DRIVER SIDE AIRBAG ON MY 2013 FORD MUSTANG. I CALLED MY LOCAL FORD DEALERSHIP TO SET UP THE APPOINTMENT TO CORRECT THE AIRBAG DEFECT ON MY CAR AS DESCRIBED IN THE RECALL NOTICED I RECEIVED IN THE MAIL APPROXIMATELY 1 WEEK FROM THE DATE ON THE RECALL NOTICE. I WAS INFORMED THAT THERE WERE NO PARTS AVAILABLE TO FIX MY CAR AND THAT I MUST WAIT FOR THE PART TO ARRIVE. I'VE HAVE SINCE CALLED MY LOCAL DEALERSHIP SEVERAL TIMES SINCE THEN TO INQUIRE ABOUT THE STATUS OF THE PART NEEDED TO REPAIR THE AIRBAG DEFECT ON MY CAR ONLY TO BE TOLD EACH TIME THAT NO PART IS AVAILABLE TO FIX MY CAR. SINCE I HAVE NO OTHER SOURCE OF TRANSPORTATION, I'M FORCED TO DRIVE THIS POTENTIALLY UNSAFE CAR WITH A DEFECT IN THE DRIVERS SIDE AIRBAG THAT IF AN ACCIDENT SHOULD OCCUR AND THIS AIRBAG IS DEPLOYED, I, THE OCCUPANTS OF MY CAR, AND/OR BOTH MAY BE KILLED BY FLYING METAL SHRAPNEL FROM THE FAULTY DRIVER SIDE AIRBAG INFLATOR! AFTER WAITING THE FIRST 6-8 MONTHS, I REACHED OUT TO FORD CUSTOMER SERVICE MANAGEMENT TO SEE IF THEY WOULD BUY BACK MY FAULTY AND DANGEROUS VEHICLE SINCE NO PARTS WERE AVAILABLE TO FIX MY CAR'S FAULTY AIRBAG. OF COURSE THEY DECLINED. IT IS NOW 10/9/16 AS OF THE WRITING OF THIS COMPLAINT AND STILL NO REPAIRS HAVE BEEN MADE TO MY CAR AND NO ATTEMPT TO INFORM ME OF THE STATUS OF THE PARTS NECESSARY FOR THE REPAIR OF MY CAR HAVE BEEN MADE BY FORD. ANY HELP YOUR DEPARTMENT MAY AFFORD IN RESOLVING THIS OPEN RECALL WOULD BE GREATLY APPRECIATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913715October 4, 2016
VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY FAILURE CAUSED CAR TO GO INTO "LIMP HOME MODE" (5 MPH) WHILE DRIVING FORWARD AT NORMAL SPEED OF 45 MPH IN TRAFFIC ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913749October 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/10/17*LJ UPDATED 01/26/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911298October 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/20/16*LJ UPDATED 12/27/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911317October 3, 2016
AIR BAGS
TAKATA AIRBAG I HEARD IN THE NEWS A FEW DAYS AGO THAT IF YOU HAD A CAR WITH TACATA AIRBAGS YOU COULD CALL THE DEALER AND THEY WOULD PUT YOU IN A LOANER CAR. I CALLED GALLOWAY FORD WHRE I BOUUGHT THE CAR SPOKE TO HYDEE AND SHE TOLD ME TO CALL CUSTOMERS RELATIONS , I DID I SPOKE TO MCKAPAE, SHE TOLD ME THAT THEY DID NOT HAVE A REPLACEMENT AND THAT THEY COULD NOT GIVE ME A LOANER BECAUSE OF THE CAR YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910837September 30, 2016
AIR BAGS
AIRBAG RECALL IS ISSUED ON MAY 27, 2015. I BOUGHT MY CAR FROM TORKIN GRESHAM DEALERSHIP ON 5TH OF AUGUST. THE RECALL SAYS: SAFETY RISK: AN INFLATOR RUPTURE COULD RESULT IN METAL FRAGMENTS STRIKING AND POTENTIALLY SERIOUSLY INJURING VEHICLE OCCUPANTS. REMEDY: DEALERS WILL REPLACE THE DRIVER AIRBAG INFLATOR WITH A NEW ONE, FREE OF CHARGE. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE DEALERSHIP TOLD ME THAT I CAN EASLY GO TO A FORD SERVICE AND REPLACE THE AIRBAG FOR MY SAFETY, THEY ACCEPTED THAT THEY DID NOT TRY TO COMPLETE THE RECALL BEFORE PUTTING THE CAR ON THE MARKET. AFTER I BOUGHT THE CAR, I CALLED A FORD SERVICE, AND THEY TOLD ME THAT THE REMEDY IS NOT READY, THE REPLACEMENT PARTS ARE NOT PROVIDED BY FORD YET. DID I BUY AN UNSAFE CAR? IS IT DEALERSHIP'S OR FORD'S FAULT? I WANT TO REPLACE THE DANGEROUS PARTS AS SOON AS POSSIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909993September 27, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909577September 26, 2016
AIR BAGS
WHEN WILL REPAIR S BE COMPLETED HAS BEEN OVER A YEAR ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909692September 26, 2016
AIR BAGS
TAKATA RECALL. WE BOUGHT OUR 2013 MUSTANG FROM MITCHEL SELIG FORD IN WINDSOR CT ON DEC. 3, 2015 WITH THE RECALL ON THE AIR BAGS OUTSTANDING AND WE ARE STILL WAITING FOR THEM TO BE FIXED AND ONLY PUT ABOUT 250 MILES ON THE CAR BECAUSE OF THE DANGER OF FAULTY AIRBAGS, AND HERE IT IS ALMOST OCT. 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909379September 23, 2016
AIR BAGS
TAKATA RECALL. I AM TRYING TO SELL THIS VEHICLE TO PURCHASE A NEW VEHICLE. THE TRADE IN VALUE IS DIMINISHED AND THE LOAN VALUE IS TOO LOW FOR PROSPECTIVE BUYERS TO PURCHASE MY VEHICLE. FORD IS UNABLE TO REMEDY THE RECALL ISSUE IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907706September 19, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE ACCELERATING, THE VEHICLE WAS AT FULL THROTTLE EVEN WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED. THE CONTACT STATED THAT THE THROTTLE WAS STUCK AT FULL THROTTLE AND WOULD EVENTUALLY DECREASE AFTER A FEW SECONDS. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE. UPDATED 12/13/16*LJ UPDATED 1219/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906274September 14, 2016
AIR BAGS
RECEIVED NOTICE OF RECALL FROM FORD OVER A YEAR AGO (JULY 2015) - ADVISED NOT TO DRIVE VEHICLE UNTIL DRIVER SIDE AIR BAG IS REPLACED. TOLD RECENTLY THAT PARTS ARE NOT AVAILABLE. THIS IS RIDICULOUS - HOW DO THEY EXPECT ME NOT TO DRIVE A NEW CAR THAT I BOUGHT FOR OVER A YEAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905885September 12, 2016
AIR BAGS
TAKATA RECALL I WAS SENT A NOTICE OF RECALL IN JULY 2015 A SECOND ONE IN MAY 2016 AND STILL THEY DO NOT HAVE THE PARTS TO FIX THE AIRBAG IS THERE ANYTHING YOU CAN DO FOR ME IN THIS CASE. I WENT TO SELL THE CAR BACK TO PALM BAY FORD AN THEY WOULD NOT BY IT BACK BECAUSE OF THE AIRBAG RECALL 9/10/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905673September 12, 2016
AIR BAGS
"TAKATA RECALL" - I AM THE PROUD OWNER OF MY FORD MUSTANG. I BOUGHT IT 2ND HAND OVER A YEAR AGO FORM A CAR DEALER IN BAVARIA, GERMANY. IT WAS PRE-OWNED BY AN US SERVICEMAN. I WOULD LIKE TO KNOW IF FORD WILL HONOUR THIS RECALL FOR ME, HERE IN GERMANY. I AM NOT AN AMERICAN (I'M SCOTTISH) AND I AM NOT IN THE ARMED FORCES. HOWEVER, IN ORDER THAT I CAN CONTACT YOU, I HAVE HAD TO SELECT ARMED FORCES EUROPE AS MY COUNTRY AND ALSO USE YOUR US PHONE NUMBER. MY CONTACT PHONE NUMBER IS 004917645701615. MANY THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905100September 9, 2016
POWER TRAIN
APPROXIMATELY 150 MILES INTO A TRIP WHILE TRAVELING ON INTERSTATE IN 6TH GEAR AT 80 MPH I HAD TO SLOW FOR BREAK LIGHTS AHEAD. TRIED TO DOWNSHIFT INTO 5TH AND IMMEDIATELY THE TACH RED LINED AND THE TRANSMISSION WOULD NOT ENGAGE. TRIED TO GO BACK TO 6TH AND SAME ISSUE. USED THE FOOT BRAKE TO SLOW TO A STOP AND WAS ABLE TO DRIVE IN 1ST THROUGH 4TH GEAR OR REVERSE. DROVE TO NEAREST FORD DEALERSHIP IN 4TH GEAR FOR REPAIR. THE EXTERNAL DIAGNOSIS WAS FINE SO THE TECH WENT TO REMOVE THE TRANSMISSION. HE NOTICED THE VENT CAP MISSING OFF THE TRANSMISSION AND ONLY 1 QT OF FLUID LEFT. THERE WAS A BURNT SMELL AND METAL SHAVINGS IN THE ASSEMBLY. THE TRANSMISSION WAS REPLACED DUE TO CATASTROPHIC FAILURE. JUST 3 DAYS PRIOR TO THIS THE CAR HAD BEEN SERVICED AND THE TRANSMISSION, CAP, FLUID ALL CHECKED OUT WELL. THE TECH AT THE DEALERSHIP EXPLAINED THE PRESSURE INSIDE THE TRANSMISSION COULD CAUSE A MAJOR BURN-OFF OF THE FLUID IF THE CAP CAME OFF AS IT APPEARED. SO A SLOW LEAK WAS NOT THE CASE HERE. THE REMOVAL OF THE VENT CAP WAS THE ROOT CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904859September 8, 2016
AIR BAGS
TAKATA RECALL I HAVE PUT IN NUMEROUS CALLS TO FORD TO FIND OUT HOW MUCH LONGER I HAVE TO WAIT FOR THE AIRBAG TO BE REPLACE. FIRST THEY SAID BY JULY 2016. NOW THEY DON'T KNOW BECAUSE THERE JUST TO MANY TO REPLACE. SO AFTER WAITING OVER A YEAR FOR THIS AIRBAG, I DECIDED TO TRADE THE CAR IN FOR SOMETHING ELSE. WAS NOTIFIED THAT I CAN NOT MAKE A TRADE WITHOUT REPLACING THE AIRBAG. I CALL FORD AGAIN. THEY STATE THEY CANT REPLACE THE AIRBAG, THEY CANT GIVE ME A REPLACEMENT CAR AND THEY CANT TAKE BACK THE CAR.. SO AS A CONSUMER IM STUCK WITH A DANGEROUS VEHICLE WITH NO HELP FROM FORD. IM FRUSTRATED AND EXHAUSTED. PLEASE HELP ME IN RESOLVING THIS ISSUE. THANK YOU FOR YOUR TIME AND CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899870August 31, 2016
AIR BAGS
TAKATA RECALL> I WAS INVOLVED IN A CAR ACCIDENT ON JULY 4, 2016. A PERSON TOOK A STOP SIGN AS I WAS GOING 40MPH ON A STRAIGHTAWAY STREET. AIRBAGS DEPLOYED AND FRONT DRIVER SIDE WAS SMASHED IN. OUR VEHICLE WENT IN FOR REPAIR AND IT IS NOW READY TO GO, BUT IT'S MISSING THE AIRBAGS. OBVIOUSLY THE AUTO COLLISION CENTER CANNOT RELEASE THE VEHICLE WITHOUT THE AIRBAGS. NOW THEY'VE INFORMED US THAT THERE IS A RECALL AND THERE IS NO ETA ON THE PRODUCTION. WE HAVE CONTACTED FORD AND MAY OTHER SUBSIDIARIES AND NO ONE IS ABLE TO GIVE US A DATE, NOT EVEN AN ESTIMATE OF WHEN OUR VEHICLE WILL BE READY. THIS IS SUCH AN INCONVENIENCE. WE HAVE TO GET AROUND IN ONE CAR AND IT IS EXTREMELY DIFFICULT FOR US. NEITHER OUR INSURANCE COMPANY, THE PERSON AT FAULTS INSURANCE COMPANY, THE BODY SHOP OR FORD CAN GET US IN A RENTAL. THIS IS RIDICULOUS. I AM REACHING OUT TO YOU TODAY FOR HELP. WE NEED TO KNOW WHEN OUR VEHICLE WILL BE READY. WE HAD JUST PURCHASED THE CAR 6 MONTHS AGO AND NOW WE ARE PAYING THE MONTHLY CAR NOTE PLUS INSURANCE FOR THE CAR TO JUST BE PARKED FOR WE DON'T KNOW HOW LONG. PLEASE HELP...
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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