Ford Mustang Complaints (2013)

271 consumer complaints on file.

#10934391December 10, 2016
AIR BAGS
TAKATA RECALL. MANUFACTURER STILL DOES NOT HAVE THE PARTS TO REPLACE THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934197December 9, 2016
AIR BAGS
TAKATA AIR BAG RECALL. I HAVE BEEN WAITING TO HAVE MY AIRBAG REPLACED SINCE MAY OF 2015, APPERANTELY THEY STILL DON'T HAVE THE PARTS. HOW LONG DO I HAVE TO WAIT?!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934189December 9, 2016
AIR BAGS
TAKATA RECALL - RECEIVED A RECALL NOTICE EFFECTIVE MAY 27, 2015 BUT HAVE NOT HAD THE AIR BAG REPLACED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934264December 9, 2016
AIR BAGS
TAKATA RECALL I HAVE ALREADY CONTACTED THEM ON MULTIPLE OCCASIONS AS WELL AS THE DEALERSHIP AND HAVE BEEN TOLD THE AIRBAGS ARE NOT AVAILABLE ST THIS TIME AND TO KEEP CHECKING. THE LAST I HEARD FALL 2016 NOW IT'S WINTER. I LIVE I TEXAS WITH HIGH HUMIDITY SO I AM VERY ANXIOUS TO GET THESE REPLACED. NOTHING HAS HAPPENED TO MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930068December 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929727December 3, 2016
AIR BAGS
TAKATA RECALL I'M NOT SURE WHAT WOULD BE CONSIDERED A "TIMELY MANNER" IN REGARDS TO SOMETHING THAT CAN HARM OR POTENTIALLY KILL ME. I FIRST TRIED TO GET THIS TAKEN CARE OFF AT THE FORD DEALERSHIP IN HAWAII, BACK IN EARLY 2015. THEY TOLD ME THEY WERE STILL WAITING FOR THE PART. I HAVE SINCE BEEN STATIONED IN SOUTH CAROLINA SO I TRIED THE FORD DEALERSHIP HERE, ABOUT 2 MONTHS AGO. THEY GAVE ME THE SAME RESPONSE. I HAVE NOT BEEN IN AN ACCIDENT BUT I'M AFRAID THAT IF I WERE AND MY AIRBAG DEPLOYED, MY WIFE OR MYSELF CAN BE HARMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928275November 28, 2016
AIR BAGS
TAKATA RECALL- BOUGHT THE CAR FROM MITCHEL SELIG FORD IN WINDSOR CT. ON DEC. 3, 2015 WITH THE OPEN RECALL ON THE AIRBAGS. THE RECALL STILL HAS NOT BEEN TAKEN CARE OF AND THE CAR MAY BE DANGEROUS TO DRIVE WITH THE OPEN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928307November 28, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DECELERATED AND THE WRENCH ICON ILLUMINATED. THE VEHICLE WAS PULLED OVER AND TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED AND THE ELECTRONIC THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE REPAIR COST WOULD BE REFUNDED IF THE FAILURE RESULTED IN A RECALL. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 49,700...UPDATED 01/04/17 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928362November 28, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. WHILE DRIVING 50 MPH, THE BALL JOINTS IN THE VEHICLE COLLAPSED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A MEDIAN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,008.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10927401November 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONALBE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927282November 21, 2016
AIR BAGS
TAKATA RECALL. MY MUSTANG IS A 2013 AND SINCE MOVING FROM MINNESOTA TO FLORIDA I AM NOW IN A HIGH HUMIDITY STATE AND THE RISK HAS INCREASED SIGNIFICANTLY THAT IT MAY EXPLODE. I HAVE CONTACTED MY FORD DEALER MANY TIMES AND THEY KEEP SAYING FORD COMPANY IS NOT PROVIDING AIR BAGS IN A TIMELY MANNER. I FEEL FORD SHOULD SUPPLY A REPLACEMENT VEHICLE TO ME UNTIL MY MUSTANG CAN BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925774November 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924083November 3, 2016
AIR BAGS
RECALL ISSUED MAY 2015. I BOUGHT THE CAR IN FEB 2016 AND DEALERSHIP DID NOT DISCLOSE RECALL NOTICE. AFTER MULTIPLE TRIES TO GET CAR FIXED, FORD KEEPS PUCHING BACK THE DATE TO GET PARTS FOR RECALL. CAR IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923850November 2, 2016
AIR BAGS
TAKATA RECALL - NOTIFIED IN SPRING OF 2015, NOTIFIED AGAIN IN SPRING OF 2016. STILL NO RESOLUTION! CAR OWNERS EFFECTED BY THIS RECALL ARE ADVISED TO NOT DRIVE UNTIL THE ISSUE IS FIXED AS DRIVERS/PASSENGERS MAY SUFFER CRITICAL INJURIES OR LOSS OF LIFE DUE TO THE SHRAPNEL FROM AN AIR BAG DEPLOYMENT. THIS IS RIDICULOUS. WE'RE COMING UPON TWO YEARS SINCE INITIAL OFFICIAL NOTIFICATION AND THE PROBLEM WAS KNOWN BEFORE THAT. FORD HAS ONLY COMPLETED 16% OF THE REPAIRS/REPLACEMENTS. I CONTACT MY DEALERSHIP EVERY COUPLE OF MONTHS AND STILL NOTHING. SUPPOSEDLY THE LAST QUARTER OF THIS YEAR. WELL THAT'S HERE AND STILL NOTHING. IF IT EVEN HAPPENS BEFORE YEAR'S END, THIS IS NOT GOOD ENOUGH. MY LIFE AND MY LOVED ONE'S ARE ENDANGERED ON A DAILY BASIS DUE TO A FAULTY COMPONENT IN A SYSTEM THAT IS SUPPOSED TO PROTECT AND SAVE LIVES. GOVERNMENT NEEDS TO STEP IN AND SPEED THIS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920470November 1, 2016
SUSPENSION
LAST SEPTEMBER 15TH 2016THURSDAY NIGHT I WAS DRIVING MY VEHICLE ON ROAD PR2 IN QUEBRADILLAS PUERTO RICO. AROUND 50MPH. SUDDENLY THE CAR COLLAPSE IN THE LEFT FRONT END. I TRY TO PULL THE VEHICLE TO THE RIGHT WITHOUT ANY RESPONSE, I TRY TO APPLY THE BRAKES AND THE PEDAL WENT ALL THE WAY DOWN AND NO BRAKE RESPONSE. I HAD NO CONTROL OF THE VEHICLE, FINALLY THE VEHICLE STOP WHEN TOUCH THE CENTER CONCRETE WALL IN THE CENTER OF THE ROAD. THE VEHICLE HAS SERIOUS DAMAGE ON THE LEFT FRONT CORNER. AT LEAST I WALKED OUT WITH NO INJURIES. THE NEXT MORNING I CALLED FORD CUSTOMER SERVICE NUMBER AND I WAS TOLD TO TAKE THE CAR TO THE NEAREST FORD DEALER. THE CAR IS IN CABRERA HNOS IN ARECIBO, PR. THE CAR ONLY HAS 13008 MILES BUT THE 3/36 EXPIRED IN MAY 2016. THEY INSPECTED THE VEHICLE AND CONFIRM THE LEFT BALL-JOINT IS BROKEN AND CAUSE ALL THE DAMAGE. THE MANAGER ALSO SAY AN FORD SPECIALIST SHOULD EVALUATE THE VEHICLE BEFORE DO ANY REPAIRS. I WANT TO REPORT THIS DUE IS NOT NORMAL A PART LIKE THIS BREAKS IN ANY VEHICLE. THE MANAGER IN THE DEALER [XXX] KNOWS ABOUT THE CAR AND TOLD ME TO CALL FORD CUSTOMER SERVICE TO REPORT THIS EVENT. I WAS TOLD THE PART IS OUT OF WARRANTY AND ALSO TO REPORT THE INCIDENT TO MY INSURANCE COMPANY. I HOPE HEAR FROM FORD. I ALSO OWNER OF OTHER 2 FORD VEHICLES OLDER THAN THIS ONE AND I NEVER HAD ANY PROBLEMS WITH THEM. I PURCHASED A TOTAL OF 6 FORD VEHICLES IN THE LAST 25 YEARS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10918992October 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918058October 22, 2016
AIR BAGS
TAKATA RECALL. I HAVE NOT BEEN ABLE TO GET THIS FIXED DUE TO REMEDY IS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917765October 21, 2016
AIR BAGS
TAKATA RECALL. THIS VEHICLE RECALL WAS ISSUED IN MAY 2015. THAT IS OVER 18 MONTHS AGO WITH STILL NO RESOLUTION TO THIS PROBLEM. EVERY TIME I ASK FORD ABOUT THIS RECALL, THEY REPLY THAT PARTS ARE NOT YET AVAILABLE. I AM APPREHENSIVE TO OPERATE THIS VEHICLE WITH AN AIRBAG THAT COULD POTENTIALLY CAUSE A FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917468October 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/10/17*LJ UPDATED 01/23/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915686October 13, 2016
AIR BAGS
RECEIVED A RECALL LETTER IN MAY OF 2016. DEALER SAYS THEY STILL DON'T HAVE THE REPLACEMENT AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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